SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Resolve computer user`s problems 
SAQA US ID UNIT STANDARD TITLE
14919  Resolve computer user`s problems 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide a fundamental knowledge of the areas covered.
  • For those working in, or entering the workplace in the area of Systems Support.

    People credited with this unit standard are able to:
  • Receive computer user`s problems.
  • Investigate computer users problems.
  • Implement solutions to computer user`s problems.
  • Close resolved computer user`s problems.
  • Forward unresolved computer user`s problems to appropriate area.
    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate PC competency skills (End-User Computing unit Standards, at least up to NQF level 3.).
  • Describe the various types of computer systems and associated hardware configurations (SGB-ID = IST004).
  • Apply problem solving strategies to a variety of problems. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive computer user's problems. 
    OUTCOME RANGE 
    User identification; Problem identification; Terms of agreement with user; Course of action to be taken; Communication with user; Prioritization of the job. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The request received identifies the users and their terms of support so that the response procedure can be determined. 
    ASSESSMENT CRITERION RANGE 
    Purchase record/ Service record; Agreement terms for the purchase/ service.
     

    ASSESSMENT CRITERION 2 
    2. The request received records sufficient information about the problem to begin an investigation. 
    ASSESSMENT CRITERION RANGE 
    Date problem occurred; Circumstances when it occurred; Symptoms.
     

    ASSESSMENT CRITERION 3 
    3. The contact with users of the request received employs personal communication techniques which allows users to feel that the problem will be resolved to their satisfaction. 
    ASSESSMENT CRITERION RANGE 
    Professional; Sympathetic; Confidence; Service excellence; Code of Conduct.
     

    ASSESSMENT CRITERION 4 
    4. The request received is assigned a timeframe and priority to the problem according to organisation standards and the terms of the support agreement for each user. 
    ASSESSMENT CRITERION RANGE 
    Timeframe for completion of job; Estimated costs involved.
     

    SPECIFIC OUTCOME 2 
    Investigate computer user's problems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The investigation uses information sources to identify known problems. 
    ASSESSMENT CRITERION RANGE 
    Reference manuals; Fault database; Supplier staff; Technical support staff.
     

    ASSESSMENT CRITERION 2 
    2. The investigation use industry recommended procedures to identify the cause of the problem. 
    ASSESSMENT CRITERION RANGE 
    Problem isolation techniques (hardware and software), Recording process.
     

    ASSESSMENT CRITERION 3 
    3. The investigation records symptoms of unresolved identified problems to be forwarded to technical support services to resolve. 

    ASSESSMENT CRITERION 4 
    4. The investigation advises users of progress according to the terms of their support agreement. 
    ASSESSMENT CRITERION RANGE 
    Timeframe to resolution.
     

    ASSESSMENT CRITERION 5 
    5. The investigation advises third parties of progress according to the terms of the user's support agreement. 
    ASSESSMENT CRITERION RANGE 
    Outcome of investigation.
     

    SPECIFIC OUTCOME 3 
    Implement solutions to computer user's problems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that the user's system is returned as soon as possible. 
    ASSESSMENT CRITERION RANGE 
    Timeframe for repair; Workshop schedules; Deadlines; Minimise disruption to user.
     

    ASSESSMENT CRITERION 2 
    2. The implementation uses reference data sources to identify known solutions to known problems. 
    ASSESSMENT CRITERION RANGE 
    Reference manuals; Fault database; Technicians; Supplier staff.
     

    ASSESSMENT CRITERION 3 
    3. The implementation designs solutions for any new problems identified. 
    ASSESSMENT CRITERION RANGE 
    Provide contingency in case of failure.
     

    ASSESSMENT CRITERION 4 
    4. The implementation records the action taken in sufficient detail to allow it to be repeated. 
    ASSESSMENT CRITERION RANGE 
    Add to fault database/ manuals.
     

    ASSESSMENT CRITERION 5 
    5. The implementation monitors progress of a solution so that users may be advised of progress according to the terms of their support agreement. 
    ASSESSMENT CRITERION RANGE 
    Work-in-Progress charts/ notice-boards.
     

    SPECIFIC OUTCOME 4 
    Close resolved computer user's problems. 
    OUTCOME RANGE 
    Completion of a Report or Job-card or Log Sheet; Invoicing; Guarantees/ Warranties. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The closure presents a report on the resolution of each problem to the user, so that they may judge that the problem has been satisfactorily resolved. 

    ASSESSMENT CRITERION 2 
    2. The closure records resolution of the problem according to organisation standards and procedures. 

    SPECIFIC OUTCOME 5 
    Forward unresolved computer user's problems to appropriate area. 
    OUTCOME RANGE 
    Reported on the Job-card, Log Sheet or Fault reporting system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The extension of the problem is reported to the user involved, according to the terms of their support agreement. 
    ASSESSMENT CRITERION RANGE 
    As for specific outcome.
     

    ASSESSMENT CRITERION 2 
    2. The extension advises third parties of progress according to the terms of the user's support agreement. 

    ASSESSMENT CRITERION 3 
    3. The extension records additional information on unresolved identified problems to be forwarded to appropriate area to resolve. 
    ASSESSMENT CRITERION RANGE 
    As for specific outcome
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards.

    Moderation Process:
    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements should be performed with a solid understanding of the use of development tools needed in the areas applicable to the unit standard. Examples of such tools are, but is not limited to CASE tools, programming language editors with syntax checking, program source version control systems systems. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify, solve problems and make decisions in relation to the current systems development environments. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and or language skills in the modes of oral and/ or written persuasion when engaging with systems development. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:
    1. A computer user`s problem refers to problems encountered by end-users rather than the
    problems discovered by the investigation of a computer system.

    Sub-Sub-Field (Domain):
    Hardware, Infrastructure Maintenance & Support. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy of Training and Allied Services Pty Ltd 
    4. Academy of Training and Development 
    5. Acorser Corporate & Business Consulting t/a Acorser Academy 
    6. Advanced Assessments and Train 
    7. Afedile M Learning Centre (Pty 
    8. Afedile M Learning Centre (Pty) Ltd 
    9. Affirmations Training 
    10. Afric Training Centre and Security Studies PTY LTD 
    11. Afrika Tikkun 
    12. All Nation Group Five Trading and Projects 
    13. Amadi Institute of Management And Technology (Pty) Ltd 
    14. Amilak Training Center 
    15. Amitek Business College 
    16. Angie Technologies 
    17. Answer The Call Skills ands En 
    18. APEXEA 
    19. ATTI (Advanced Technonogy Training Institute) 
    20. ATTI IT SOLUTIONS (Bloemfontei 
    21. ATTI Kimberley 
    22. ATTI Nelspruit Pty Ltd 
    23. Atvance Academy Pty Ltd 
    24. Atvance Institute (Pty) Ltd 
    25. Atvance Learning PTY LTD 
    26. Aurora IT & Security Solutions 
    27. Awona Technologies cc 
    28. AWRISE 
    29. Azania Academy 
    30. Bacom Computers 
    31. Balefile Trading and Services 
    32. Basadipele Skills Development and Training 
    33. Bavelile Consultants and Training Pty Ltd 
    34. BDCE (Pty) Ltd 
    35. Bells Technical College 
    36. Blue Ora Pty Ltd 
    37. Boland College 
    38. Bonitas Unversity College 
    39. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    40. Brainwave Projects 1430 cc 
    41. Bristol Training College 
    42. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    43. Cape Innovation Technology Initiative 
    44. Capenexis Data Solutions 
    45. Careers IT 
    46. City College 
    47. Claas Illustration 
    48. Clean Heat Academy 
    49. College Africa Group (Pty) Ltd 
    50. COLUMBUS TECHNOLOGIES PTY LTD 
    51. Comfortable Tech 
    52. Common Vision Young Specialist Trading cc 
    53. Competence computer and business management 
    54. Compus training institution 
    55. Creatividad Consulting CC 
    56. CSL Accountants 
    57. CTU Training Solutions 
    58. CYBAX SYSTEMS 
    59. CYBER-CITY IT SOLUTIONS 
    60. DAB Health Care Centre 
    61. DC Dynamic College of Commerce 
    62. Dee's Training (Pty) Ltd 
    63. Delight Computer Training 
    64. Dibana Business Consultants 
    65. Dicla Training and Projects (p 
    66. Digital Media Arts College 
    67. Digital Paper (Pty) Ltd 
    68. DOGOODCIRCLE 
    69. DVG Media Training 
    70. DYNAMIC DNA (PTY) LTD 
    71. Dynamic Dyvention Trading and 
    72. EAST LONDON MANAGEMENT INSTITUTE 
    73. ED-U Options Academy 
    74. Edging Forward Training and Co 
    75. EHLANZENI TVET COLLEGE 
    76. Ekasi IT Solutions Centre 
    77. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    78. Elchees Software Solutions 
    79. Embroser Solutions Pty Ltd 
    80. Epitome Villa (Pty)Ltd 
    81. Eshybrand Pty Ltd 
    82. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    83. Falcon Business Institute (Pty) Ltd 
    84. Finweb Business Consultancy 
    85. Forek Institute of Technology (Pty) Ltd 
    86. Foster-Melliar (Pty) Ltd 
    87. Four Stars Communication 
    88. Fourways Private College 
    89. Fullimput108 (Pty) Ltd 
    90. Future Africa Consulting t/a Future Africa Consulting & Training 
    91. Futurekids SA (Fochville) 
    92. Gabasega Consulting and Training Centre 
    93. Gauteng City College 
    94. Gauteng College of Engineering 
    95. GCABS 
    96. Genii Institute PTY LTD 
    97. Gijima Holdings (Pty) Ltd 
    98. Global Institute for Capacity 
    99. Godisang Development 
    100. Gold Class Group 
    101. Golden Step Campus (Pty) Ltd. 
    102. Goldman College (Pty) Ltd 
    103. Greenview Training and Development Skills Centre 
    104. Growth Management Consulting cc 
    105. Guest Resource Services 
    106. Guildford College 
    107. Gurandbuilt Management Development 
    108. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    109. Heartlines College 
    110. HILLCROSS BUSINESS SCHOOL (PTY 
    111. Hlanganani ICT (Pty) Ltd 
    112. Home of Compassion/Grace Ministries 
    113. HOPE TECHNOLOGY INSTITUTE (PTY) LTD 
    114. HUAWEI Technologies Africa (PTY) LTD 
    115. Icebolethu Academy 
    116. iCollege College 
    117. Ikusasa Technology Solutions 
    118. Ikusasalethu Youth Development 
    119. iLearn Corporate Services PTY LTD 
    120. Impact Sourcing Academy - NPO 
    121. Information Technology Resource Centre 
    122. Ingomsotech Solutions and Trai 
    123. Initium 
    124. INSIGHTTECH COMMUNICATIONS Pty 
    125. Institutional Higher Education 
    126. intelliscient Technologies (Pty) Ltd 
    127. Isivande Projects 
    128. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    129. iStudent Academy 
    130. IT Academy 
    131. IT Labs Consulting 
    132. IT-HI-Q Training (PTY) Ltd 
    133. Ithemba IT Solution 
    134. ITI 
    135. Jeppe College of Commerce and 
    136. Johannesburg Institute of Engi 
    137. Jonda Learning Academy 
    138. K Boneng Consulting Services P 
    139. Keep The Dream 285 
    140. Kgolo Institute 
    141. King Sabata Dalindyebo TVET College 
    142. Kingswood Academy 
    143. KMT Training and Business Solutions 
    144. KT Mobile Services 
    145. Kundani Trading 
    146. KVR Training and Business Solutions 
    147. Lamus Training Academy 
    148. Learnfast Training Solutions ( 
    149. LEPHAILA PRINTERS 
    150. Lephalale Business & Technical 
    151. Leseding Computer Systems 
    152. LETAGO DEVELOPMENT CONSULTING 
    153. LIMPOPO COMPUTER COLLEGE BK 
    154. Limptech Computer Training 
    155. LINKINGNOTES 
    156. Loomee Group 
    157. LUPHINDI BUSINESS SOLUTIONS 
    158. Mackeys Computing (Pty) Ltd 
    159. Makhophila Training 
    160. Malope IT Solutions 
    161. Mamelodi Digital Centre cc 
    162. MANAGED OUTSOURCED TECHNOLOGY SOLUTIONS PTY LTD 
    163. Mapubo Consulting 
    164. Mash Computer Training 
    165. Matiwane Computer Networks (Pty) Ltd 
    166. MBOWA COLLEGE PTY LTD 
    167. Mcebo Technologies 
    168. Mecer Inter-ED 
    169. Mentec Group PTY LTD 
    170. Metanoia Ratings PTY LTD 
    171. Mmamohule General Traders 
    172. Mmanape Private Technical Coll 
    173. MMELA VILLAGE TECHNOLOGIES (PT 
    174. MND Training and Projects 
    175. Mo Afrika Ithlokomele Education Projects 
    176. Mogapi Education Group 
    177. MOKALENG IT 
    178. MORTERBOARD TRAINING SOLUTIONS 
    179. Mothusi Management Consultants 
    180. Moving Ahead Development Agenc 
    181. Mpande Technologies cc 
    182. MSC Business College 
    183. Mufuka Business and Technical 
    184. Multi Tech College 
    185. Nape Angwato Trading 
    186. Nashua (Pty)Ltd 
    187. NBC Technologies 
    188. NCC - Vereeniging 
    189. Nchebeko Skills Consultancy (PTY) LTD 
    190. NCM Computer and Business Academy 
    191. Nemja Security and Projects Pty Ltd 
    192. Netcampus (Pty) Ltd. 
    193. New Trend Computers cc 
    194. NEWDAY UNITED NPC 
    195. NEWLEIGH BUSINESS COLLEGE 
    196. Nkangala Skills Centre 
    197. Nolwazi Stem Education for The 
    198. Ntandokazi Holdings Pty Ltd 
    199. Nyankwavi Inverstment 
    200. Nyathela Business College 
    201. Ocule IT 
    202. Olrich Home of Technology 
    203. OMNIVISION INSTITUTE 
    204. On the Ball College Pty ltd 
    205. OPELONG BUSINESS INSTITUTE (PT 
    206. Overcomers Training College (P 
    207. PACE Academia College (Pty) Lt 
    208. Pelican Training (Pty) Ltd 
    209. Petcon Capacity Building Solut 
    210. Phumelela Consulting Pty Ltd 
    211. PHUTHUMA TEL PTY LTD 
    212. PLATINUM PEAK CONSULTING (PTY) LTD 
    213. Polokwane Technology Institute (Pty) Ltd 
    214. Pretoria Technical College 
    215. Priha Projects Pty Ltd 
    216. Progressive School of Business 
    217. Prophesy Training College (Pty) Ltd 
    218. PROSERV SA (PTY) LTD 
    219. QUALITATIVE INNOVATIVE SOLUTIONS 
    220. QUARPHIX (PTY) LTD 
    221. Rand Training College 
    222. Rasinkhu Investment (Pty) Ltd 
    223. Resisa Logistics cc 
    224. Revival Technologies and Academy 
    225. RHULLYS INNOVATIVE SKILLS TRAI 
    226. Richfield Graduate Institute of Technology Pty Ltd 
    227. Rivoni Training N Communicatio 
    228. Rofane Consulting 
    229. Rostec Technical FET College (Pty) Ltd 
    230. SA College of Technology (PTY) 
    231. Sabile Human Resources Consult 
    232. SANDM IT TRAINING (PTY) LTD 
    233. Sead Training and Learning Solutions (Pty) Ltd 
    234. Sebata Municipal Solutions (Pt 
    235. Silulo Ulutho Technologies 
    236. SILVER SOLUTIONS 
    237. Sivile Housing Association RSA 
    238. SM SAFETY AND TECHNICAL LEARNI 
    239. Sokwanya Trading (Pty) Ltd 
    240. South Africa Advanced Skills Institute(SAAI) 
    241. South African Business and Tec 
    242. Southern Africa Youth Project 
    243. Sparrow FET Enterprises (Pty) Ltd 
    244. Spears Business and Life Couch Consulting (Pty) Ltd 
    245. Spina Consultancy 
    246. SPLS Consultants (Pty) Ltd 
    247. Star Light Consulting 
    248. SUCCESS BUILDERS INTERNATIONAL CC 
    249. Success Christian Training Cen 
    250. Successors Training Institute 
    251. Supreme ICT Consultants 
    252. Synergy Transformation Solutio 
    253. T-SYSTEMS SOUTH AFRICA PTY LTD 
    254. Taal-Net Training Institute 
    255. Tau Ya Mariri Consulting 
    256. TBL Empowerment Hub 
    257. Tech-Com Solutions cc 
    258. Techtisa (pty) Ltd 
    259. Terry Computer Services cc 
    260. Thasullulo F.E.T College (Pty) Ltd 
    261. The Finishing College (Pty) Lt 
    262. THE SKILLS DEVELOPMENT CORPORA 
    263. Think Tank T2 (Pty) Ltd 
    264. Thubelihle Graduate Institute 
    265. Tinotel Communications 
    266. TIPP ACADEMY (PTY) LTD 
    267. Titan Trade Technologies 
    268. Tlatlana Trading (PTY) LTD 
    269. Tlou Foundation College 
    270. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    271. Triple Desire Trading & Projects 43 
    272. Tshiredo Training Academy 
    273. Tshwane College of Commerce an 
    274. Tsima Consulting Development S 
    275. TSP COLLEGE 
    276. Two Aces Learnerships 
    277. Ukwazi Academy and Corporate S 
    278. Umbuso Training Services (Pty) Ltd. 
    279. Urban Journey 
    280. Varsity Institute of Science & Technology (Pty)Ltd 
    281. Vastratech Pty) Ltd 
    282. VERGE PTY LTD 
    283. Visionary Skill Academy 
    284. Vodacom (Pty) Ltd 
    285. VSS College (Pty) LTD 
    286. Vuselela TVET College 
    287. VUTHLARI MARKETING CONSULTING 
    288. Wavelengths Technology Training Institute 
    289. Wellinkwise Pty Ltd 
    290. Westrand Youth Development 
    291. Whitestone College 
    292. WORK SKILLS RESOURCES CC 
    293. Working Solution International 
    294. Xylo Trading 12 (Pty) Ltd 
    295. YAB Business Solutions (Pty)Ltd 
    296. YITRO INNOVATIONS 
    297. Yonet Training Academy 
    298. Youth Media Movement 
    299. ZA WIT (PTY) LTD 
    300. Zikode Development Trust 
    301. ZJ Africa Learn 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.