SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Follow grievance procedure

SAQA US ID	UNIT STANDARD TITLE
14636	Follow grievance procedure
ORIGINATOR
SGB Transport and Logistics Operations
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Transport, Operations and Logistics
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2006-09-05	2009-06-17	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2010-06-17		2013-06-17

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
264375	Adhere to disciplinary code and grievance procedures	Level 3	NQF Level 03	3

PURPOSE OF THE UNIT STANDARD

A learner assessed as competent against this unit standard will be able to understand and utilise the grievance procedures.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Literacy ABET level 4
Numeracy ABET level 4

UNIT STANDARD RANGE

This unit standard applies to al employees.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain the need for company-specific grievance procedures.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The need for company-specific grievance procedures is explained.

SPECIFIC OUTCOME 2

Explain the situations that lead to a grievance according to company-specific instructions.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The situations that lead to a grievance according to company-specific instructions is explained.

SPECIFIC OUTCOME 3

Describe company-specific procedures that must be followed when grievance process is in progress.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The company-specific procedures (steps) that must be followed when a grievance process is in progress is described.

SPECIFIC OUTCOME 4

Describe company-specific procedures that can be followed to appeal against a grievance decision.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The company-specific procedures that can be followed to appeal against a grievance decision are described.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. An individual wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution that has been accredited by the relevant ETQA.
2. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
3. Any institution offering learning that will enable achievement of this unit standard must be registered and accredited as a provider with the relevant ETQA.
4. Moderation of assessment will be done by the relevant ETQA as prescribed.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A learner should be able to demonstrate a thorough knowledge and understanding of:

The company-specific Grievance Procedures

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Problem-solving and information evaluation
Learners have acquired the generic ability to identify ways to solve problematic situations at work and in social life and how to reduce/solve them.

UNIT STANDARD CCFO ORGANISING

Self-organisation and - management
Learners have acquired the generic ability to assess situations that are detrimental to their actions at work, the work environment and in public and how to solve such situations.

UNIT STANDARD CCFO COLLECTING

Information
Learners have acquired the generic ability to assess and evaluate information related to their work schedules, ergonomic environment in order to contribute to a better environment.

UNIT STANDARD CCFO DEMONSTRATING

Inter-relatedness of systems
Learners have acquired the generic ability to evaluate their views about the working environment in a holistic manner and to identify problem areas related to human behaviour within society and the working environment.

UNIT STANDARD CCFO CONTRIBUTING

Learner and Societal development
Learners have acquired the generic ability to understand the relationship of human behaviour in a social and working environment and how both can impact on the actions/views of persons/employers/public at large (society).

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 264375, which is "Adhere to disciplinary code and grievance procedures", Level 3, 3 credits.

ASSESSMENT PROCESS

When conducting assessment, assessors must ensure that they are familiar with the full text of the unit standards being assessed.

They must ensure that assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

Each environment/situation will be different, it will be necessary to develop assessment activities and tools, which are appropriate to the context in which the assessment will take place.

METHOD OF ASSESSMENT

During formal training at the provider:
1. Written tests
2. Case studies.
3. Simulation

During on the job training:
1. Oral test
2. Case studies.

Integrated final on the job assessment:
1. Oral tests
2. Case studies

Assessor must evaluate each assessment request to determine the grouping of the standards for assessment.

The integrated assessment must take place in the environment where the learner will work.

Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience may serve to supplement the assessment of applied competence. The portfolio should include, inter alia:

1. Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner.
2. Relevant certificates or awards.
3. Previous assessment records.
4. Journal (Logbook).

VALUES
In addition the following values should be demonstrated:

Safety consciousness

Decisiveness

Co-operation

Sense of urgency (within limits)

Judgement

Assertiveness

Responsibility

Trustworthiness

Integrity

Sobriety

Quality consciousness

Sobriety

Quality consciousness

SUPPLEMENTARY INFORMATION

Grievance procedures in the rail environment can be defined as any personal feeling of dissatisfaction an individual may have with his work and work environment and which must be brought formally to the attention of management.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	48961	National Certificate: Construction: Crane Operations	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CETA
Core	48940	National Certificate: Construction: Plant Operations	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2012-06-30	CETA
Core	49236	National Certificate: Rail Transport Passenger Services	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2012-06-30	TETA
Fundamental	23893	National Certificate: Rail Operations (Functional Yard Operations)	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2009-06-17	Was TETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	imithetho labour law
2.	PROEARTH Pty Ltd
3.	Raubex Construction Pty (Ltd)