SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Presenting funeral provision options to individuals

SAQA US ID	UNIT STANDARD TITLE
14177	Presenting funeral provision options to individuals
ORIGINATOR
SGB Funeral Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Personal Care
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 3 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, Marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole

The qualifying learner is capable of:

Demonstrating an understanding of funeral provision

Analysing and identifying clients needs and expectations and providing clients with funeral provision options to meet these.

Closing presentation and completing documentation and follow-up procedures

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this qualification will have demonstrated competency in

Numeracy at NQF Level 2 or equivalent.

English, verbal and written communication at NQF Level 2 or equivalent.

UNIT STANDARD RANGE

Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrate an understanding of funeral provision

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Funeral provision options are defined and explained

ASSESSMENT CRITERION RANGE

Funeral provision will include funeral societies, group schemes, and insurance options

ASSESSMENT CRITERION 2

2. Features, advantages and benefits of funeral provision options are identified and explained

ASSESSMENT CRITERION 3

3. Costing of options is explained

SPECIFIC OUTCOME 2

Analyse and identify clients needs and expectations

OUTCOME NOTES

Analyse and identify clients needs and expectations and provide clients with funeral provision options to meet these.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Client's needs and expectations are analysed in accordance with organisational requirements.

ASSESSMENT CRITERION 2

2. Funeral provision options for meeting client's needs to expectations are identified in accordance with organisational and client requirements

ASSESSMENT CRITERION 3

3. Methods and techniques for presenting options are selected, based on needs and expectations.

ASSESSMENT CRITERION 4

4. Funeral provision options for meeting client needs and expectations are explained to client according to organisational requirements.

ASSESSMENT CRITERION 5

5. Client needs and expectations are met.

ASSESSMENT CRITERION 6

6. Client information is recorded in accordance with organisational procedures and policies.

SPECIFIC OUTCOME 3

Close presentation and complete documentation and follow-up procedures

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Client encounter is closed using established closing procedures in accordance with organisational requirements

ASSESSMENT CRITERION 2

2. Documentation is completed in full, is accurate and done within agreed time frames.

ASSESSMENT CRITERION 3

3. Follow-up with client is done according to organisational requirements and within agreed time frames.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Providers offering learning towards this standard will be accredited and registered by the relevant Education Training Quality Assurance body (ETQA)

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A comprehensive understanding of funeral provision options available for clients

An in-depth understanding of the methods and techniques for analysing client`s needs and expectations

A broad understanding of the methods and techniques for presenting funeral provision options to clients

A broad understanding of the methods for closing presentations

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems relating to matching individual needs to available group schemes

UNIT STANDARD CCFO WORKING

Work effectively with others while presenting group schemes to individuals

UNIT STANDARD CCFO ORGANISING

Organise oneself and one`s activities to have an overall knowledge of group schemes and how they fit client`s needs

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information pertaining to the need and requirements of clients for group schemes

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively with clients while obtaining information and presenting group schemes

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally and aesthetically sensitive across a range of social contexts when presenting funeral provision options.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	21787	National Certificate: Funeral Services Practice	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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