SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Co-ordinating and monitoring sales in a funeral business 
SAQA US ID UNIT STANDARD TITLE
14142  Co-ordinating and monitoring sales in a funeral business 
ORIGINATOR
SGB Funeral Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 4 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Merchandising and Marketing, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:
  • Determining client service levels for a funeral business
  • Co-ordinating and monitoring sales team activities 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competency in:
  • Numeracy at NQF Level 3 or equivalent.
  • English, verbal and written communication at NQF Level 3 or equivalent. 

  • UNIT STANDARD RANGE 
    Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Determine client service levels for a funeral business 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.Service needs are determined in consultation with clients and sales team. 

    ASSESSMENT CRITERION 2 
    2.Sales team activities and method of operation are focused according to client needs. 
    ASSESSMENT CRITERION RANGE 
    Sales teams will include office staff, client liaison people, sales personnel.
     

    ASSESSMENT CRITERION 3 
    3.Sales team member limitations to meet client need are identified in order to
    address them. 

    SPECIFIC OUTCOME 2 
    Co-ordinate and monitor sales team activities 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.Sales team's goals and objectives are clarified with relevant parties and responsibilities are assigned. 
    ASSESSMENT CRITERION RANGE 
    Goals and objectives will include selling of products and services, customer relations, new business development, market intelligence, reporting processes.
     

    ASSESSMENT CRITERION 2 
    2.New business development opportunities are identified and developed. 

    ASSESSMENT CRITERION 3 
    3.Individuals and teams sales performance are assessed in relation to goals and
    objectives. 

    ASSESSMENT CRITERION 4 
    4.Deviations are identified and remedial actions implemented to rectify weaknesses. 

    ASSESSMENT CRITERION 5 
    5.Feedback is provided to individuals and teams of their performance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of principles and methods for conducting sales.
  • An all rounded understanding of methods and techniques for setting sales objectives.
  • A broad understanding of organisational policies, systems and procedures in relation to sales. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which relate to the achievement of sales targets and client needs. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in the sales teams and with clients in establishing client service needs. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information based on actual sales and compare these to targets. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals and sales teams with regard to goal, objectives and actual sales and provide positive feedback to them. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where the achievement of sales objectives improve profitability. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  23775   National Certificate: Funeral Services Practice  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.