SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Presenting information to clients to enable informed decisions to be made

SAQA US ID	UNIT STANDARD TITLE
14138	Presenting information to clients to enable informed decisions to be made
ORIGINATOR
SGB Funeral Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Personal Care
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	8
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 4 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, Marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:

Presenting funeral options to clients

Explaining and finalising funeral arrangements

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this qualification will have demonstrated competency in:

Numeracy at NQF Level 3 or equivalent.

English, verbal and written communication at NQF Level 3 or equivalent.

UNIT STANDARD RANGE

Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Present funeral options to clients

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1.Client's funeral service needs are determined.

ASSESSMENT CRITERION RANGE

Clients will include individuals, relatives, friends, family, walk-in
and members of the public.

ASSESSMENT CRITERION 2

2.Funeral option information is provided according to determined needs.

ASSESSMENT CRITERION RANGE

Funeral options will include burial, cremation, repatriation, sea burial.

ASSESSMENT CRITERION 3

3.Undecided clients are provided with information regarding funeral options
and guidance where necessary.

ASSESSMENT CRITERION 4

4.Client's queries and questions are dealt with.

ASSESSMENT CRITERION 5

5.Interview procedures are followed according to organisational requirements.

SPECIFIC OUTCOME 2

Explain and finalise funeral arrangements

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1.Funeral service arrangements are determined and confirmed.

ASSESSMENT CRITERION 2

2.Funeral service procedures and processes are defined and described.

ASSESSMENT CRITERION 3

3.Funeral arrangements are confirmed and concluded with client.

ASSESSMENT CRITERION RANGE

Funeral arrangements will include costs, preparation and viewing of
body, venue, programme, coffin selection, tombstone, service.

ASSESSMENT CRITERION 4

4.Funeral service documentation is finalised according to requirements.

ASSESSMENT CRITERION RANGE

Documentation will include funeral order form, registration form,
cremation form, instruction forms, death notice.

ASSESSMENT CRITERION 5

5.Situations beyond authority and capability levels are referred to higher
authority.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA).

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A comprehensive understanding of organisational methods and techniques for interviewing clients

An all rounded understanding of methods and techniques for presenting funeral options

A broad understanding of methods and techniques for problem solving and decision-making

A basic understanding of purpose and meaning of funerals

A general understanding of funeral service procedures and processes

A general understanding of funeral service documentation and regulations

A broad understanding of regulations regarding autopsies

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems pertaining to the gathering of information, presenting funeral options and explaining funeral arrangements.

UNIT STANDARD CCFO ORGANISING

Organise oneself and one`s activities to enable to smooth gathering of information and presenting options.

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information in order to determine clients needs and present funeral options.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively with clients when obtaining and presenting information regarding funeral arrangements.

UNIT STANDARD CCFO DEMONSTRATING

Understand the world as a set of related systems in that correct information leads to client satisfaction.

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally and aesthetically sensitive across a range of social contexts when presenting information to clients.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	23775	National Certificate: Funeral Services Practice	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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