SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Work as a team member in a funeral business 
SAQA US ID UNIT STANDARD TITLE
14136  Work as a team member in a funeral business 
ORIGINATOR
SGB Funeral Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 3 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, Marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:
  • Communicating with all relevant stakeholders to enhance teamwork
  • Reporting on team progress to appropriate authority and team
  • Displaying tendencies to work with others as a member of a funeral services team
  • Handling and resolving areas of conflict 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competency in
  • Numeracy at NQF Level 2 or equivalent.
  • English, verbal and written communication at NQF Level 2 or equivalent 
    		•

    UNIT STANDARD RANGE 
    Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Communicate with all relevant stakeholders to enhance teamwork. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Communication methods are identified and demonstrated. 
    ASSESSMENT CRITERION RANGE 
    Communication methods include oral, written, visual, sign, telephonic and electronic.
     

    ASSESSMENT CRITERION 2 
    2. Communication is clear and concise. 

    ASSESSMENT CRITERION 3 
    3. Views of other team members are listened to. 

    ASSESSMENT CRITERION 4 
    4. Feedback is given on all communication received. 

    ASSESSMENT CRITERION 5 
    5. Communication Barriers are identified and dealt with as they arise. 
    ASSESSMENT CRITERION RANGE 
    Communication barriers include language, literacy level, personality differences, ambiguity, competency, timing, misunderstanding, jargon, bias and prejudice, lack of feedback, poor listening, emotions, experiences and lack of credibility.
     

    SPECIFIC OUTCOME 2 
    Report on team progress to appropriate authority and team. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Frequency of progress report is established. 
    ASSESSMENT CRITERION RANGE 
    Frequency of progress includes permanent (weekly, fortnightly, monthly, quarterly, annually), occasionally, on request, single reports, customised reports.
     

    ASSESSMENT CRITERION 2 
    2. Progress report is constructed using facts. 

    ASSESSMENT CRITERION 3 
    3. Progress report is fit for purpose in accordance with organisational requirements. 

    ASSESSMENT CRITERION 4 
    4. Report is presented verbally or in writing and is clear and accurate. 

    ASSESSMENT CRITERION 5 
    5. Progress report is presented within agreed time frames and format. 

    SPECIFIC OUTCOME 3 
    Display tendencies to work with others as a team member in a funeral business 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1 A range of tendencies for team work are identified and described 
    ASSESSMENT CRITERION RANGE 
    Teamwork tendencies include leadership tendencies, collaborative tendencies, facilitative tendencies, questioning tendencies and expertise tendencies
     

    ASSESSMENT CRITERION 2 
    2. Behaviours are inline with established behaviours of a team member 

    ASSESSMENT CRITERION 3 
    3. Team members are consulted on all funeral business related issues 

    ASSESSMENT CRITERION 4 
    4. Decisions are based on team consensus 

    SPECIFIC OUTCOME 4 
    Handle and resolve areas of conflict 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Areas of possible conflict are identified 

    ASSESSMENT CRITERION 2 
    2. Achievable options to resolve the conflict are generated 

    ASSESSMENT CRITERION 3 
    3. Options or combination of options that will resolve the conflict are jointly selected 

    ASSESSMENT CRITERION 4 
    4. The needs and expectations of all team members are taken into account 

    ASSESSMENT CRITERION 5 
    5. Conflict between team members is resolved using collaborative facilitation methods 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA) 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A broad understanding of communication principles and techniques, methods and barriers to communication.
  • An all-rounded understanding of teamwork principles and techniques.
  • A comprehensive understanding of methods and techniques for reporting using organisational requirements.
  • A broad understanding of conflict resolution methods and technique.
  • A broad understanding of funeral services related issues. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to working together as a member of a team. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a funeral services team to improve output. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when constructing team progress reports. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when presenting reports so that all stakeholders understand and when communicating with others to enhance teamwork 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology in the preparation and presentation of communications and / or reports. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally and aesthetically sensitive across a range of social contexts when working as a member of a funeral business team. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21787   National Certificate: Funeral Services Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.