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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Optimise the quality assurance system 
SAQA US ID UNIT STANDARD TITLE
13237  Optimise the quality assurance system 
ORIGINATOR
SGB Manufacturing and Assembly Processes 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2005-07-19  2008-07-19  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-07-19   2012-07-19  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
335894  Optimise the quality assurance system  Level 5  Level TBA: Pre-2009 was L5  6   

PURPOSE OF THE UNIT STANDARD 
The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing and engineering.
The learning outcomes in this unit standard also contribute to the exit level outcomes required for various manufacturing and engineering qualifications.
Qualifying learners can optimise the quality assurance system. They are able to demonstrate an understanding of the system and the maintenance thereof and utilise this understanding to suggest continuous improvements and evaluate the implementation of such improvements so as to optimise the quality assurance process. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
This unit standard has been designed as part of a progression. It is one of a series of unit standards for quality.
The credits allocated to this unit standard assume that a learner has already learned to
  • Maintain the quality assurance system 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Perform periodic internal quality audit activities 
    OUTCOME NOTES 
  • Analyse data to identify potential problems. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal quality audit activities are performed and data analysed 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 2 
    2. Customer satisfaction levels are monitored 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 3 
    3. Quality assurance practices are benchmarked and recommendations made 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 4 
    4. Continuous improvements to the quality assurance system are suggested, implemented and evaluated 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    SPECIFIC OUTCOME 2 
    Monitor customer satisfaction 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal quality audit activities are performed and data analysed 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 2 
    2. Customer satisfaction levels are monitored 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 3 
    3. Quality assurance practices are benchmarked and recommendations made 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 4 
    4. Continuous improvements to the quality assurance system are suggested, implemented and evaluated 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    SPECIFIC OUTCOME 3 
    Benchmark quality assurance practices 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal quality audit activities are performed and data analysed 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 2 
    2. Customer satisfaction levels are monitored 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 3 
    3. Quality assurance practices are benchmarked and recommendations made 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 4 
    4. Continuous improvements to the quality assurance system are suggested, implemented and evaluated 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    SPECIFIC OUTCOME 4 
    Suggest continuous improvements to quality assurance system 
    OUTCOME NOTES 
  • Implement changes to quality assurance system 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal quality audit activities are performed and data analysed 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 2 
    2. Customer satisfaction levels are monitored 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 3 
    3. Quality assurance practices are benchmarked and recommendations made 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 4 
    4. Continuous improvements to the quality assurance system are suggested, implemented and evaluated 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    SPECIFIC OUTCOME 5 
    Evaluate changes made 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal quality audit activities are performed and data analysed 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 2 
    2. Customer satisfaction levels are monitored 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 3 
    3. Quality assurance practices are benchmarked and recommendations made 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 4 
    4. Continuous improvements to the quality assurance system are suggested, implemented and evaluated 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    SPECIFIC OUTCOME 6 
    Compile report on quality optimisation process 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal quality audit activities are performed and data analysed 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 2 
    2. Customer satisfaction levels are monitored 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 3 
    3. Quality assurance practices are benchmarked and recommendations made 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•

    ASSESSMENT CRITERION 4 
    4. Continuous improvements to the quality assurance system are suggested, implemented and evaluated 
    ASSESSMENT CRITERION NOTES 
    Indicators
    1. Audit data is relevant, correct, and in accordance with company and other required schedules and procedures
    2. Quality tools and techniques are properly applied to determine the source of potential quality problems
    3. Process capability is continuously reassessed
    4. Process and production measurement systems are validated and adjusted as required
    5. Appropriate data is sued to measure customer satisfaction
    6. Customer documentation is available
    7. Appropriate benchmarking information is gathered from recognised industry leaders
    8. Suggestions for continuous improvement are generated through observation and data analysis and are measurable, data driven and of benefit to the company, its customers and its employees
    9. Implementation of suggestions for continuous improvement is verified through spot checks
    10. Ongoing audits are performed to monitor and optimise the results of changes made
    Understanding confirmed
    1. Respond to 'what if' and 'why' questions covering:
  • Optimisation and continuous improvement
  • Internal quality audits
  • Customer satisfaction
  • Benchmarking 
    		•


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The assessment will be governed by the policies and guidelines of the MERSETA Education and Training Quality Assuror (ETQA) who has jurisdiction over this field of learning.
    The assessor will (at the very least) be accredited and have a technical qualification in this learning area.
    The learner can be assessed in the language of his/her choice although if s/he has to report incidents or conditions to some one else, s/he will be assessed on his/her ability to report in the language commonly used in the working environment.
    The learner will be assessed in the workplace or by simulation, but can submit documents, projects, test results and assignments that are not produced in the workplace or by the RPL process.
    The learner can be assessed against this unit standard to obtain credits or as part of an integrated assessment for a qualification. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Purpose of:
  • Optimisation and continuous improvement
  • Monitoring customer satisfaction

    2. Attributes, descriptions, characteristics & properties:
  • Internal quality audits
  • Benchmarking

    3. Cause and effect, implications of:
  • Implications of not optimising the quality assurance system

    4. Procedures and techniques:
  • Conducting quality audits
  • Data analysis
  • Monitoring customer satisfaction
  • Benchmarking
  • Evaluating implementation of suggestions for continuous improvement

    5. Regulations, legislation, agreements, policies, standards:
  • Applicable quality standards

    6. Theory: rules, principles, laws:
  • Principles of quality management

    7. Relationships, systems:
  • Relationship between an optimised quality assurance system and increased
    customer satisfaction 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems:
  • Related to the optimisation of the quality assurance system 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others:
  • To perform an internal quality audit 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information:
  • Analyse data from quality audit to determine continuous improvement requirements 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:
  • Report on suggestions for continuous improvement 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically:
  • Apply principles of quality management 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems:
  • Explain the relationship between an optimised quality assurance system and
    increased customer satisfaction 
    		•

    UNIT STANDARD NOTES 
    This Unit Standard has been replaced by Unit Standard 335894, which is "Optimise the quality assurance system", Level 5, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21007   National Certificate: Automotive component manufacturing and assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-11-01  Was MERSETA until Last Date for Achievement 
    Core  58025   National Certificate: CNC Production Machining  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Core  22773   National Certificate: Mechatronics  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  Was MERSETA until Last Date for Achievement 
    Core  20891   National Certificate: Plastics Manufacturing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2005-04-13  Was MERSETA until Last Date for Achievement 
    Core  49448   National Certificate: Plastics Manufacturing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Core  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  MERSETA 
    Core  22774   National Diploma: Rubber Technology  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  57714   National Certificate: Marine Pilotage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  TETA 
    Elective  58759   National Certificate: Ports and Harbours  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  TETA 
    Elective  57122   National Certificate: Printing and Manufacture of Packaging  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  59256   National Diploma: Flight Dispatch  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Elective  58601   National Certificate: Land Transport Planning  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.