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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Establish and manage a quality management system for maintenance in an organisation 
SAQA US ID UNIT STANDARD TITLE
123198  Establish and manage a quality management system for maintenance in an organisation 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to establish and manage a quality management system to ensure that quality improvement processes take place. The learner will be able to deal with quality management in maintenance and with any deviations from the maintenance quality standards and requirements.

The qualifying learner is capable of:
  • Identifying and establishing a quality management system for maintenance.
  • Monitoring and controlling the quality management system for maintenance.
  • Establishing and implementing a quality improvement process for maintenance management.
  • Resolving sub-standard quality in maintenance. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this unit standard are competent in:
  • Computer Literacy at NQF Level 4 or its equivalent.
  • Mathematical Literacy at NQF Level 4 or its equivalent.
  • Communication at NQF level 4 or its equivalent. 

  • UNIT STANDARD RANGE 
    The scope of this unit standard is for a person working in any maintenance environment who needs to monitor and control the quality of the maintenance being undertaken. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and establish a quality management system for maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Current national, sectoral and organisational quality management requirements related to maintenance management are identified from valid sources. 
    ASSESSMENT CRITERION RANGE 
    Valid sources include but are not limited to relevant legislation and regulations, web-sites, policy documents, pamphlets, organisational policies and procedures and consultants.
     

    ASSESSMENT CRITERION 2 
    Information is provided to management through established communications channels for decision making purposes. 

    ASSESSMENT CRITERION 3 
    The quality management system is designed with management and is aligned with organisational maintenance management objectives. 

    ASSESSMENT CRITERION 4 
    The quality management system is adopted in accordance with standard operating procedures. 

    SPECIFIC OUTCOME 2 
    Monitor and control the quality management system for maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of conformance to quality requirements is communicated through established communications channels to all role players. 

    ASSESSMENT CRITERION 2 
    The application of the quality management system for maintenance is monitored according to quality principles and organisational procedures. 

    ASSESSMENT CRITERION 3 
    Measurement of quality in maintenance is conducted according to organisational standard and operating procedures. 

    ASSESSMENT CRITERION 4 
    Corrective action is taken timeously to ensure compliance with maintenance quality standards and requirements. 

    SPECIFIC OUTCOME 3 
    Establish and implement a quality improvement process for maintenance management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A quality improvement organisational structure is established/reviewed in conjunction with the maintenance team in line with organisational strategic objectives. 

    ASSESSMENT CRITERION 2 
    Quality improvement plan is identified and developed in conjunction with the maintenance team in line with organisational strategic objectives. 

    ASSESSMENT CRITERION 3 
    Approval of the quality improvement plan is obtained from relevant personnel for the implementation of the maintenance management strategy and procedures. 

    ASSESSMENT CRITERION 4 
    Quality improvement plan is incorporated into organisational standard operating procedures in the required format and time frames. 

    ASSESSMENT CRITERION 5 
    Quality improvement plan is implemented applying standard operating procedures. 

    SPECIFIC OUTCOME 4 
    Resolve sub-standard quality in maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Causes of sub-standard quality in maintenance are identified against quality standards. 

    ASSESSMENT CRITERION 2 
    Causes of sub-standard quality in maintenance are investigated and determined according to standard operating procedures. 

    ASSESSMENT CRITERION 3 
    Causes of sub-standard to quality in maintenance are recorded and used for future planning. 

    ASSESSMENT CRITERION 4 
    Sub-standard quality are resolved in accordance with standard operating procedures and time-frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational maintenance quality standards and requirements.
  • Standard operating procedures for maintenance quality.
  • Sources of data on quality management related to maintenance management.
  • The concept of conformance to quality requirements and standards.
  • The concept of zero defect.
  • The concept of continuous improvement (Kaizan).
  • Costing of implementing and controlling a quality management system for maintenance management. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems on deviations from quality standards and requirements and on the processes for improving the quality of maintenance. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to improve the standard of maintenance quality in the organisation and to ensure the implementation of the quality management system for maintenance. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities by designing a quality management system for maintenance management according to best practices and to design a quality management system for maintenance management appropriate to the size and nature of the organisation. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the establishment and implementation of quality standards and quality improvement in maintenance management. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively the quality standards and requirements and quality improvement plan to all people involved and when non conformance takes place. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to record and present data on the quality management system and standards. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems where poor quality maintenance management can have a profound effect on the operation of the equipment being maintained. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Makwedeng Training 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.