SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply communication principles, strategies and processes in a leadership role 
SAQA US ID UNIT STANDARD TITLE
120394  Apply communication principles, strategies and processes in a leadership role 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is useful to learners who will be working within a Public Sector, Local Government, commercial or community environment, and will fulfill a leadership role as part of their job. This Unit Standard will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

The qualifying learner is capable of:
  • Explaining communication processes and the role of the leader in this process.
  • Identifying and utilizing communication tools and strategies.
  • Utilising information technology to enhance communications.
  • Developing strategies to overcome barriers to communication.
  • Applying the theories, principles and models of communication to a leadership role within a specific context.
  • Applying the principles of effective communications in media relations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3, or the equivalent thereof. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain communication processes and the role of the leader in this process. 
    OUTCOME RANGE 
    Sectors include the public sector; local and other institutions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A model of communication is described and explained in a specific context or organisation. 

    ASSESSMENT CRITERION 2 
    The model is applied to a specific communication programme within a specitic context or organization. 

    ASSESSMENT CRITERION 3 
    The efficacy of the communications model is determined and any gaps in communications process identified with examples. 

    ASSESSMENT CRITERION 4 
    Proactive communications solutions are identified in relation to any gaps. 

    ASSESSMENT CRITERION 5 
    Feedback mechanisms within an organizational structure are identified and discussed in relation to establishing effective communications to inform all roleplayers. 

    ASSESSMENT CRITERION 6 
    Evaluation tools for measuring communications outcomes are identified and explained in relation to a leadership communications context. 

    SPECIFIC OUTCOME 2 
    Identify and utilise appropriate communication tools and strategies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Communication methodologies and tools are identified in order to convey messages according to specific communication requirements. 
    ASSESSMENT CRITERION RANGE 
    Communication methodologies extend to verbal, written and computerised methodologies, and the tools can include but are not limited to telephonic, email, intranet, internal memorandums and reports, external correspondence, slide presentations, visual aids, external reports, contracts and agreements, meetings.
     

    ASSESSMENT CRITERION 2 
    The audience is considered in respect of the message to be conveyed and communication tools are appropriate to the type of audience. 
    ASSESSMENT CRITERION RANGE 
    The audience includes but is not limited to internal stakeholders, colleagues and managers, external stakeholders, customers, literate, illiterate and semi-literate persons, national and internationally diverse cultures, language type.
     

    ASSESSMENT CRITERION 3 
    The focus of the message is considered in determining most appropriate communications tools and strategies. 

    ASSESSMENT CRITERION 4 
    Oral and written communication skills are effectively used in interpersonal and organisational communication. 

    ASSESSMENT CRITERION 5 
    The role of body language and non-verbal communications are discussed in relation to the leadership role. 

    ASSESSMENT CRITERION 6 
    A communications strategy is clearly defined and implemented according to public sector policies and procedure. 

    ASSESSMENT CRITERION 7 
    Presentation and public speaking skills are applied for prepared and unprepared communications interventions in a leadership context. 

    SPECIFIC OUTCOME 3 
    Utilise information technology to enhance communications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Computer programmes are identified and utilised to enhance communications. 
    ASSESSMENT CRITERION RANGE 
    Computer programmes include but are not limited to word processing packages, spreadsheets, accounting and financial packages, presentation packages, internal systems and programmes, databases, internet programmes, email programmes and intranet programmes.
     

    ASSESSMENT CRITERION 2 
    The impact of information technology on the interpersonal relations and other organisational activities is identified and explained with examples. 

    ASSESSMENT CRITERION 3 
    Workplace data is analysed and communicated using information technology. 

    ASSESSMENT CRITERION 4 
    Problem areas pertaining to technology are identified with examples. 

    ASSESSMENT CRITERION 5 
    Possible solutions to improve technology in own work context are outlined with examples. 

    SPECIFIC OUTCOME 4 
    Develop strategies overcome barriers to communication. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Strategies to deal with barriers to interpersonal communication are explained outlining ways to deal with them. 

    ASSESSMENT CRITERION 2 
    Strategies for managing conflict in interpersonal communication are explained outlining constructive ways to deal with them. 

    ASSESSMENT CRITERION 3 
    Typical communications barriers within a specific context are identified outlining methodologies to address these. 

    ASSESSMENT CRITERION 4 
    Cultural diversity and protocol is considered in all communications strategies and any barriers related thereto are appropriately and professionally addressed. 

    ASSESSMENT CRITERION 5 
    Ways of enhancing communications with different personalities are identified and applied in a given context. 

    SPECIFIC OUTCOME 5 
    Apply the theories, principles and models of communication to a leadership role within a specific context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The inner circle of communication is applied to leadership situations. 
    ASSESSMENT CRITERION RANGE 
    The inner circle includes listening, analysing and responding and the 'inside-out' principle of taking cognisance of communications with others.
     

    ASSESSMENT CRITERION 2 
    Levels of trust and goodwill are established in order to enhance communication. 

    ASSESSMENT CRITERION 3 
    Communication outcomes and objectives are clearly planned and implemented in various leadership scenarios. 

    ASSESSMENT CRITERION 4 
    Methodologies for promoting vision with different types of roleplayers are identified and implemented from a leadership perspective. 

    ASSESSMENT CRITERION 5 
    The principles of democracy underly all leadership communications are integrated into communications strategy. 

    ASSESSMENT CRITERION 6 
    The principles of Batho Pele are applied to all leadership communications. 
    ASSESSMENT CRITERION RANGE 
    The principles of Batho Pele include but are not limited to consultation, sustaining quality service standards, access, courtesy, information, openness and transparency, redress, value for money.
     

    SPECIFIC OUTCOME 6 
    Apply the principles of effective communications in media relations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of the media in communications is discussed with examples relating to leadership and local government contexts. 

    ASSESSMENT CRITERION 2 
    Communication strategies and techniques in media relations are identified and discussed with examples. 

    ASSESSMENT CRITERION 3 
    The importance of tact and diplomacy are discussed in media relations. 

    ASSESSMENT CRITERION 4 
    Presentation and public speaking skills are applied in media relations. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • Organisational communications policies and procedures.
  • Public Sector communications policies and procedures.
  • Principles of Batho Pele.
  • Information technology and related programmes and systems.
  • Advanced business writing skills.
  • Advanced strategies for conflict management and overcoming barriers to effective communication. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to enhance communications and solve communications problems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization or community to convey messages of communication and define and utilise appropriate communication strategies. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure expedience and efficacy of communications. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information in order to overcome communications barriers, analyse audience and convey messages effectively in all communications. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to interpret and convey messages. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in conveying communications messages and utilizing communications technology. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts do not exist in isolation and that communications strategies must be considered in a wider context according to the various audiences, cultures, protocols. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by being conscious of the nature and method of communications undertaken. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Additional

    Articulation Possibilities:

    This Unit Standard will enable a learner to articulate to other qualifications in Financial Management, Financial Services, Business Administration, Public Finance Management and Administration, Municipal Finance and Administration, Generic management, Human Resources. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  66809   Further Education and Training Certificate: Sport Technical Officiating  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  64129   National Certificate: Warship Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABA Sebenzi 
    3. ACME Institute of Training 
    4. African Divas 
    5. Afriwealth Consulting 
    6. AfroXpert Performance Developement cc 
    7. Akadon Trading (Pty) Ltd 
    8. Akanani Consulting (PTY) LTD 
    9. All Access Holdings 
    10. ALL CONNECTIONS 
    11. Alpharide 
    12. Amabamba Recruitment 
    13. Amadube Investments CC 
    14. ARMS - Audit & Risk Management Solutions 
    15. Asiphokuhle Training and Research Institute 
    16. Attractive Softcare Application Projects cc t/a ASAP Events and Consulting 
    17. Avenida (Pty) Ltd 
    18. Black Expression Consulting 
    19. Break The Chains Development Services 
    20. Bright Day Consultancy 
    21. Brilliant Affairs 
    22. Bull's Business and Skills Training Institute 
    23. CB Willemse Training 
    24. Change Strategies Consulting Services CC 
    25. Concepts of Sustainable Management (CSM) 
    26. Cradle Stars Trading Enterprise 
    27. CTC College(PTY) LTD. 
    28. Dee's Training (PTY) LTD 
    29. Development Bank of Southern Africa (DBSA) 
    30. DialNx Consultants 
    31. Ditirelo Skills Development Services 
    32. DM Training Consultants 
    33. Eagle Greek Inverstment T/A Mollo consulting 
    34. Eskilz College (Pty) Ltd 
    35. Ethembeni Multi Service Enterprise (Pty) Ltd 
    36. Excellent Minds Institute (Pty) Ltd 
    37. Faranang Marketing 
    38. Fire Protection Association of Southern Africa 
    39. Frugatrax Consultants 
    40. GATYANA TRAINING ACADEMY 
    41. Global Care Trading 100 CC 
    42. GOBELA CONSULTING 
    43. Goitsikitso Enterprise Trading 
    44. Growth Management Consulting 
    45. HDPSA 
    46. Hlombe and Associates 
    47. IALE School of Advanced Learning Education 
    48. IGKM Management Services (Pty) Ltd 
    49. Ikhaya Training and Consulting 
    50. Iliso Investment holdings (Pty) Ltd 
    51. Inafrica General Trading Pty LTD 
    52. IQ Skills Academy (PTY) LTD. 
    53. Isipho Equiping (Pty) Ltd 
    54. Izwelethu Black Diamond 
    55. Jabukile Consultancy 
    56. Jabulane Training & Development 
    57. JNUTO Trading and Projects 
    58. Josmap Training Institute 
    59. July GM Holdings 
    60. K Shabangu FET College 
    61. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    62. KALIDEEN MANAGEMENT SERVICES 
    63. Kamanga Skills Projects 
    64. Kernel Management and Consulting (PTY) LTD. 
    65. Kgolo Institute 
    66. KHOSITHI TRAINING 
    67. KOKANO PROJECTS PTY LTD 
    68. KTMO Business Solutions 
    69. Kuyakhula Development Initiatives 
    70. Leap Projects 
    71. Lekoko Consulting (PTY) LTD 
    72. Letlotlo La Gae (Pty) Ltd 
    73. Lewerb Holdings (PTY) Ltd 
    74. LMMM Training and Development 
    75. LO Tantsi Fire Consultants CC. 
    76. Londimvelo Consultants 
    77. Mabuya Amahle Trading 
    78. Magumzane Traiding cc 
    79. Maile Consulting 
    80. Makaota Training Consultants 
    81. Mamuhle Academy 
    82. Management College of Southern Africa (MANCOSA) 
    83. Mangalani Business Enterprises 
    84. MARS Business Consulting 
    85. Mass Computer Training And Printers 
    86. MATEPE INVESTMENTS (PTY) LTD 
    87. Matsila Holdings 
    88. Mcebo Technologies 
    89. Mega Phase Trading 
    90. Memello Trust 
    91. Menliserve 
    92. Mimosa Business Consultants 
    93. Mission Point Consulting 
    94. Mmalethabo Consulting 
    95. MML Consulting CC. 
    96. Mortarboard Training Solutions 
    97. Mosadikago Trading Cc 
    98. MTK Corporate Solutions 
    99. MUHANGWENE DEVELOPMENT ENTERPRISE 
    100. Nemalale Eagles Consultancy CC 
    101. Networx for Career Development 
    102. NGM Skills Transfer 
    103. Nhlahle Development Agency 
    104. NJ & L Trading Enterprise CC. 
    105. Nkqubela Community Developers 
    106. Nokusho M Consulting and Trading 
    107. Nomagwanishe Investments cc 
    108. NS Global Academy 
    109. NTSIHLELE TRADING 
    110. Onyx Training Support 
    111. Paseka Business Enterprise 
    112. Philani Solutions 
    113. Pioneer Business Consulting 
    114. Pisnah 
    115. PMA Holdings (PTY ) LTD. 
    116. Power Rush Trading 170 CC. 
    117. Princetop Corporative Training (Pty) Ltd 
    118. Pro Jentibus Sports Development NPC 
    119. Pudi's Educational Services And Youth Development 
    120. Quick Leap Investment 
    121. Rally Business Consulting 
    122. RCG Markets 
    123. Regent Business School (Pty) Ltd t/a Regent Business School 
    124. Resonance Institue of Learning 
    125. SA Campus 
    126. Salt Lake Residence Action Group (SARAG) 
    127. SH Consult for Self Help Promotion 
    128. Silalele Consulting CC. 
    129. Sinokuhle Konke Trading Enterprise 
    130. SIZA NESU TRAINING AND DEVELOPMENT 
    131. South African ABET Development Agency SAADA 
    132. South African Governance and Business College 
    133. South West Gauteng College - Molapo Campus 
    134. STARPLEX 408 CC 
    135. Tachfin Holdings 
    136. Talent Centre Training 
    137. Talent Emporium Academy (PTY) Ltd 
    138. Tasc Business Consulting and Training 
    139. Team Dynamix 
    140. The Crimson CO CC. 
    141. The Kings Eden Business Enterprise 
    142. Thebu Financial & Management Services 
    143. Thinking Mind Trading 
    144. Thubelihle Graduate Institute 
    145. Thuto-Boswa Education and Training Solution 
    146. Tloumogale Business Development & Consulting 
    147. Tovani Traiding 299 
    148. Tradesman Consulting and Training Solutions 
    149. Transafric Consulting Pty Ltd 
    150. Tshepang Consulting & Project 
    151. Tshwane Training Institute (PTY) LTD. 
    152. Tumpu Trading and Projects 
    153. Umbuso Training Services 
    154. Umfolozi FET College 
    155. Umqondo Consultancy 
    156. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    157. University of Fort Hare 
    158. Vhutshilo Health And Training Organisation 
    159. Vibra Skills CC. 
    160. Vicmat Consultants 
    161. Vision Africa Training Institute 
    162. VISIONARY SKILLS ACADEMY 
    163. Wabu Training and Development 
    164. WEINVEST INVESTMENT CC 
    165. Ya Hina Management Consulting and projects 
    166. Zag Consultants 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.