![]() |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD: |
Apply leadership skills to relationship management |
SAQA US ID | UNIT STANDARD TITLE | |||
120391 | Apply leadership skills to relationship management | |||
ORIGINATOR | ||||
SGB Administration | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Public Administration | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular-Fundamental | Level 4 | NQF Level 04 | 8 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Reregistered | 2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
This Unit Standard will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fulfill a leadership role as part of their job. This Unit Standard will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.
The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that learners are competent in Communication at NQF Level 3, or the equivalent thereof. |
UNIT STANDARD RANGE |
N/A |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Outline the different types of roleplayers and relationships that exist for a leader within the public sector context and outline how these relationships can be managed. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The concept of relationship management is analysed in the context of fulfilling leadership role. |
ASSESSMENT CRITERION 2 |
The various roleplayers that are key to public sector functions are identified. |
ASSESSMENT CRITERION RANGE |
Roleplayers include but are not limited to internal and external roleplayers, critical interest groups, citizens, communities, international stakeholders. |
ASSESSMENT CRITERION 3 |
An appropriate methodical system and communication strategy is identified for ensuring successful planning, implementation and evaluation of relationship management. |
ASSESSMENT CRITERION 4 |
The African and Global contexts are analysed and discussed and appropriate networking methodologies associated with these contexts are identified from a leadership perspective. |
SPECIFIC OUTCOME 2 |
Create and build a sound communications strategy to enhance relations with key stakeholders and communities. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Own activities in dealing with roleplayers is monitored and methods for enhancing relations revised on an ongoing basis. |
ASSESSMENT CRITERION 2 |
Capability in specialist areas is maintained and specialist competences are engaged to meet service delivery requirements. |
ASSESSMENT CRITERION 3 |
Professional practices are developed to adapt to the changes within the public sector environment. |
ASSESSMENT CRITERION 4 |
Information and support networks and contracts are developed and maintained in order to optimise advice environment. |
SPECIFIC OUTCOME 3 |
Enhancing institutional accountability in managing relations with stakeholders and communities. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The expectation of leadership, ethics and public trust is discussed and areas of accountability identified in relation to these factors. |
ASSESSMENT CRITERION 2 |
Unique COP (Communities of practices) focus areas are established. |
ASSESSMENT CRITERION 3 |
Local and national data and information required to create public engagement towards sustainable development are obtained and disseminated according to public sector policies and procedures. |
ASSESSMENT CRITERION 4 |
Allies for building and sustaining coalitions are identified and developed within leadership capacity. |
ASSESSMENT CRITERION 5 |
Shared purposes are established through a process of consultation. |
ASSESSMENT CRITERION 6 |
The principles of feedback via consultation is ensured on an ongoing basis. |
ASSESSMENT CRITERION 7 |
A leadership culture is established in interacting with roleplayers. |
SPECIFIC OUTCOME 4 |
Demonstrating an understanding of the varying dynamics in managing relationships. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The importance of social awareness in leadership is demonstrated with examples. |
ASSESSMENT CRITERION 2 |
Barriers to citizen-government collaboration are identified and explained with examples. |
ASSESSMENT CRITERION 3 |
The benefits and risks of citizen participation are identified and discussed in relation to the leaders role in managing the risks involved. |
ASSESSMENT CRITERION 4 |
Political realities, power struggles and other external factors impacting on relationship management are outlined with examples and possible solutions for overcoming the various obstacles associated with these factors are proposed within related work context. |
ASSESSMENT CRITERION 5 |
Areas of conflict and potential conflict are identified in a proactive manner. |
ASSESSMENT CRITERION 6 |
Diversity management is integrated into leadership role and diversity of thinking is leveraged to enhance relations with roleplayers. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
The learner must demonstrate an understanding of:
|
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems using critical and creative thinking processes to enhance relations with roleplayers. |
UNIT STANDARD CCFO WORKING |
Work effectively with others as a member of a team, group, organisation or community to effectively determine roleplayer requirements and meet their needs. |
UNIT STANDARD CCFO ORGANISING |
Organise and manage oneself and one's activities responsibly and effectively in order to ensure that relationship management is proactively implemented. |
UNIT STANDARD CCFO COLLECTING |
Collect, analyse, organise and critically evaluate information in order to determine roleplayer needs. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to sustain optimum advice environment. |
UNIT STANDARD CCFO SCIENCE |
Use science and technology effectively and critically, showing responsibility to the environment and health of others in managing roleplayer relations from a leadership perspective. |
UNIT STANDARD CCFO DEMONSTRATING |
Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts in relationship management within the public sector do not exist in isolation and that varying dynamics will impact on the efficacy thereof. |
UNIT STANDARD CCFO CONTRIBUTING |
Participating as responsible citizens in the life of local, national and global communities by being conscious of roleplayer needs and the latest trends and developments within the public sector. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
Articulation Possibilities:
This unit standard will enable a learner to articulate to other qualifications in Financial Management, Financial Services, Business Administration, Public Finance Management and Administration, Municipal Finance and Administration, Generic management, Human Resources. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 50081 | Further Education and Training Certificate: Leadership Development | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | LG SETA |
Elective | 58578 | National Certificate: Local Government Councillor Practices | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | LG SETA |
Elective | 58644 | National Certificate: Local Government Support Services | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | LG SETA |
Elective | 64697 | Further Education and Training Certificate: Community Health Work | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | HW SETA |
Elective | 58337 | Further Education and Training Certificate: Trade Union Practice | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | ETDP SETA |
Elective | 58759 | National Certificate: Ports and Harbours | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2015-06-30 | TETA |
Elective | 57805 | National Certificate: Public Sector Employment and Skills Development Practices | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | PSETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | A.S.A.P Training and Consulting |
2. | Afriwealth Consulting |
3. | Akadon Trading (Pty) Ltd |
4. | Aldabri 106 Institute for Quality (Pty) Ltd |
5. | All Access Holdings |
6. | Alpha Business Consultants |
7. | Amadube Investments CC |
8. | Amasiko Trading Enterprise |
9. | Asiphokuhle Training and Research Institute |
10. | Avenida (Pty) Ltd |
11. | Bantubanye Skills |
12. | Bokatoka Construction and Projects |
13. | Breakeven 59(PTY) Ltd |
14. | Bright Day Consultancy |
15. | Bright Ideas Projects 2905 cc |
16. | Bull's Business and Skills Training Institute |
17. | Camblish Training Institute (Pty) Ltd |
18. | CB Willemse Training |
19. | Change Strategies Consulting Services CC |
20. | Concepts of Sustainable Management (CSM) |
21. | Cradle Stars Trading Enterprise |
22. | Dabulamanzi & Njabulo Ndaba Consulting cc |
23. | Danearl (PTY) LTD |
24. | Dee's Training (PTY) LTD |
25. | Development Bank of Southern Africa (DBSA) |
26. | Ditlou Sons and Daughters |
27. | DITSELA WORKERS EDUCATION INSTITUTION |
28. | DM Training Consultants |
29. | Eagle Greek Inverstment T/A Mollo consulting |
30. | Eastern Rose Enterprise |
31. | Elective Training Institute Enterprise CC |
32. | ELIJAH BARAYI MEMORIAL TRAINING CENTRE |
33. | Escaderode Training Enterprise |
34. | Eskilz College (Pty) Ltd |
35. | Ethembeni Multi Service Enterprise (Pty) Ltd |
36. | Excellent Minds Institute (Pty) Ltd |
37. | Falcon Business Institute (PTY |
38. | Faranang Marketing |
39. | Frugatrax Consultants |
40. | GATYANA TRAINING ACADEMY |
41. | Giant Alive Services |
42. | GOBELA CONSULTING |
43. | HDPSA |
44. | Hlombe and Associates |
45. | IALE School of Advanced Learning Education |
46. | IGKM Management Services (Pty) Ltd |
47. | Inafrica General Trading Pty LTD |
48. | Itumeleng Wellness Solutions |
49. | Izwelethu Black Diamond |
50. | Jerisi Development Propeller NPC |
51. | Johsie Enertprise |
52. | Josmap Training Institute |
53. | K Shabangu FET College |
54. | KMS College |
55. | Kuyakhula Development Initiatives |
56. | Leap Projects |
57. | Learncore (Pty) Ltd |
58. | LETZAA Group |
59. | LMMM Training and Development |
60. | LO Tantsi Fire Consultants CC. |
61. | Londimvelo Consultants |
62. | Magumzane Traiding cc |
63. | Makaota Training Consultants |
64. | Makavila Suppliers CC. |
65. | Makgoka Development Facilitation (PTY) Ltd. |
66. | Mamuhle Academy |
67. | Management College of Southern Africa (MANCOSA) |
68. | MARS Business Consulting |
69. | Matsila Holdings |
70. | Memello Trust |
71. | Mission Point Consulting |
72. | MJ Mafunisa Consulting (PTY) LTD |
73. | MML Consulting CC. |
74. | Mohlaje Solutions (Pty) Ltd |
75. | Monepe Holdings (Pty) Ltd |
76. | MTK Corporate Solutions |
77. | MUHANGWENE DEVELOPMENT ENTERPRISE |
78. | Nalengmokoni Investors (Pty) Ltd |
79. | Ndotha General Trading |
80. | Nkqubela Community Developers |
81. | Nokusho M Consulting and Trading |
82. | Onyx Training Support |
83. | Opelong Business Institute |
84. | Pioneer Business Consulting |
85. | PMA Holdings (PTY ) LTD. |
86. | Princetop Corporative Training (Pty) Ltd |
87. | Rally Business Consulting |
88. | RCG Markets |
89. | Reflections Development Institute |
90. | Regent Business School (Pty) Ltd t/a Regent Business School |
91. | Resonance Institue of Learning |
92. | SA Maritime School and Transport College |
93. | Sebenzisanane Human Capital |
94. | Shirs Vision Compleadev |
95. | Silalele Consulting CC. |
96. | Simba Skills Consultants |
97. | SIZA NESU TRAINING AND DEVELOPMENT |
98. | Sizanesu Consulting |
99. | South African ABET Development Agency SAADA |
100. | South African Corporate Training Association |
101. | South African Governance and Business College |
102. | South West Gauteng College - Molapo Campus |
103. | Southren African ABET and Skills Development Agency (Pty) LTD |
104. | STARPLEX 408 CC |
105. | T Mabuya & Associates (Pty) Ltd |
106. | Tachfin Holdings |
107. | Talent Centre Training |
108. | Talent Emporium Academy (PTY) Ltd |
109. | Tasc Business Consulting and Training |
110. | TCNS Resources (PTY) Ltd |
111. | The Crimson CO CC. |
112. | Thinking Mind Trading |
113. | Thubelihle Graduate Institute |
114. | Thuto-Boswa Education and Training Solution |
115. | Tloumogale Business Development & Consulting |
116. | Tovani Traiding 299 |
117. | Tradesman Consulting and Training Solutions |
118. | Tshepang Consulting & Project |
119. | Tshisimani Holdings (PTY) Ltd. |
120. | Tshwane Training Institute (PTY) LTD. |
121. | Tsoelopele Leadership Consulting (Pty) Ltd |
122. | Tummo Development Enterprise |
123. | Tumpu Trading and Projects |
124. | Ubuqhawe Consulting (Pty) Ltd |
125. | Umfolozi FET College |
126. | UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD |
127. | Vibra Skills CC. |
128. | Vicmat Consultants |
129. | VISIONARY SKILLS ACADEMY |
130. | Vumilia Africa Group |
131. | World Pace Development and Training Institute |
132. | Zag Consultants |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |