SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply leadership skills to relationship management 
SAQA US ID UNIT STANDARD TITLE
120391  Apply leadership skills to relationship management 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fulfill a leadership role as part of their job. This Unit Standard will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

The qualifying learner is capable of:
  • Explaining leadership strategies to deal with managing a variety of roleplayers and stakeholders.
  • Creating an optimum advice environment.
  • Enhancing institutional accountability in managing relations with stakeholders and communities.
  • Demonstrating an understanding of the varying dynamics in managing relationships.
  • Developing a sound communications strategy to enhance relations with key stakeholders and communities. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3, or the equivalent thereof. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Outline the different types of roleplayers and relationships that exist for a leader within the public sector context and outline how these relationships can be managed. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of relationship management is analysed in the context of fulfilling leadership role. 

    ASSESSMENT CRITERION 2 
    The various roleplayers that are key to public sector functions are identified. 
    ASSESSMENT CRITERION RANGE 
    Roleplayers include but are not limited to internal and external roleplayers, critical interest groups, citizens, communities, international stakeholders.
     

    ASSESSMENT CRITERION 3 
    An appropriate methodical system and communication strategy is identified for ensuring successful planning, implementation and evaluation of relationship management. 

    ASSESSMENT CRITERION 4 
    The African and Global contexts are analysed and discussed and appropriate networking methodologies associated with these contexts are identified from a leadership perspective. 

    SPECIFIC OUTCOME 2 
    Create and build a sound communications strategy to enhance relations with key stakeholders and communities. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Own activities in dealing with roleplayers is monitored and methods for enhancing relations revised on an ongoing basis. 

    ASSESSMENT CRITERION 2 
    Capability in specialist areas is maintained and specialist competences are engaged to meet service delivery requirements. 

    ASSESSMENT CRITERION 3 
    Professional practices are developed to adapt to the changes within the public sector environment. 

    ASSESSMENT CRITERION 4 
    Information and support networks and contracts are developed and maintained in order to optimise advice environment. 

    SPECIFIC OUTCOME 3 
    Enhancing institutional accountability in managing relations with stakeholders and communities. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The expectation of leadership, ethics and public trust is discussed and areas of accountability identified in relation to these factors. 

    ASSESSMENT CRITERION 2 
    Unique COP (Communities of practices) focus areas are established. 

    ASSESSMENT CRITERION 3 
    Local and national data and information required to create public engagement towards sustainable development are obtained and disseminated according to public sector policies and procedures. 

    ASSESSMENT CRITERION 4 
    Allies for building and sustaining coalitions are identified and developed within leadership capacity. 

    ASSESSMENT CRITERION 5 
    Shared purposes are established through a process of consultation. 

    ASSESSMENT CRITERION 6 
    The principles of feedback via consultation is ensured on an ongoing basis. 

    ASSESSMENT CRITERION 7 
    A leadership culture is established in interacting with roleplayers. 

    SPECIFIC OUTCOME 4 
    Demonstrating an understanding of the varying dynamics in managing relationships. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of social awareness in leadership is demonstrated with examples. 

    ASSESSMENT CRITERION 2 
    Barriers to citizen-government collaboration are identified and explained with examples. 

    ASSESSMENT CRITERION 3 
    The benefits and risks of citizen participation are identified and discussed in relation to the leaders role in managing the risks involved. 

    ASSESSMENT CRITERION 4 
    Political realities, power struggles and other external factors impacting on relationship management are outlined with examples and possible solutions for overcoming the various obstacles associated with these factors are proposed within related work context. 

    ASSESSMENT CRITERION 5 
    Areas of conflict and potential conflict are identified in a proactive manner. 

    ASSESSMENT CRITERION 6 
    Diversity management is integrated into leadership role and diversity of thinking is leveraged to enhance relations with roleplayers. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • Organisational communications policies and procedures.
  • Public Sector communications policies and procedures.
  • Principles of Batho Pele.
  • Conducting roleplayer needs analyses.
  • Methods, techniques and skills for managing and sustaining relations with roleplayers.
  • Interpersonal and communications skills.
  • Conflict management. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to enhance relations with roleplayers. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to effectively determine roleplayer requirements and meet their needs. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure that relationship management is proactively implemented. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to determine roleplayer needs. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to sustain optimum advice environment. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in managing roleplayer relations from a leadership perspective. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts in relationship management within the public sector do not exist in isolation and that varying dynamics will impact on the efficacy thereof. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by being conscious of roleplayer needs and the latest trends and developments within the public sector. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Articulation Possibilities:

    This unit standard will enable a learner to articulate to other qualifications in Financial Management, Financial Services, Business Administration, Public Finance Management and Administration, Municipal Finance and Administration, Generic management, Human Resources. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Elective  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Elective  64697   Further Education and Training Certificate: Community Health Work  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  58337   Further Education and Training Certificate: Trade Union Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58759   National Certificate: Ports and Harbours  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  TETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABA Sebenzi 
    3. ACME Institute of Training 
    4. African Divas 
    5. Afriwealth Consulting 
    6. AfroXpert Performance Developement cc 
    7. Akadon Trading (Pty) Ltd 
    8. Akanani Consulting (PTY) LTD 
    9. Aldabri 106 Institute for Quality (Pty) Ltd 
    10. All Access Holdings 
    11. ALL CONNECTIONS 
    12. Alpharide 
    13. Amabamba Recruitment 
    14. Amadube Investments CC 
    15. Asiphokuhle Training and Research Institute 
    16. Attractive Softcare Application Projects cc t/a ASAP Events and Consulting 
    17. AVAX SA 481 CC. T/A Mandisa Development Services 
    18. Avenida (Pty) Ltd 
    19. Bantubanye Skills 
    20. Black Expression Consulting 
    21. Bokatoka Construction and Projects 
    22. Break The Chains Development Services 
    23. Breakeven 59(PTY) Ltd 
    24. Bright Day Consultancy 
    25. Bull's Business and Skills Training Institute 
    26. Camblish Training Institute (Pty) Ltd 
    27. CB Willemse Training 
    28. Change Strategies Consulting Services CC 
    29. Classic Human Capital Solutions 
    30. Concepts of Sustainable Management (CSM) 
    31. Cradle Stars Trading Enterprise 
    32. CTC College(PTY) LTD. 
    33. Dee's Training (PTY) LTD 
    34. Development Bank of Southern Africa (DBSA) 
    35. DialNx Consultants 
    36. Ditirelo Skills Development Services 
    37. DITSELA LABOUR INSTITUTION 
    38. DM Training Consultants 
    39. Eagle Greek Inverstment T/A Mollo consulting 
    40. ELIJAH BARAYI MEMORIAL TRAINING CENTRE 
    41. Eskilz College (Pty) Ltd 
    42. Ethembeni Multi Service Enterprise (Pty) Ltd 
    43. Excellent Minds Institute (Pty) Ltd 
    44. Faranang Marketing 
    45. Fire Protection Association of Southern Africa 
    46. Frugatrax Consultants 
    47. GATYANA TRAINING ACADEMY 
    48. Global Care Trading 100 CC 
    49. GOBELA CONSULTING 
    50. Goitsikitso Enterprise Trading 
    51. Growth Management Consulting 
    52. HDPSA 
    53. Hlombe and Associates 
    54. IALE School of Advanced Learning Education 
    55. IGKM Management Services (Pty) Ltd 
    56. Iliso Investment holdings (Pty) Ltd 
    57. Inafrica General Trading Pty LTD 
    58. IQ Skills Academy (PTY) LTD. 
    59. Isipho Equiping (Pty) Ltd 
    60. Izwelethu Black Diamond 
    61. Jabulane Training & Development 
    62. JNUTO Trading and Projects 
    63. Josmap Training Institute 
    64. July GM Holdings 
    65. K Shabangu FET College 
    66. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    67. KALIDEEN MANAGEMENT SERVICES 
    68. Kamanga Skills Projects 
    69. Kernel Management and Consulting (PTY) LTD. 
    70. Kgolo Institute 
    71. KHOSITHI TRAINING 
    72. KOKANO PROJECTS PTY LTD 
    73. Kuyakhula Development Initiatives 
    74. Leap Projects 
    75. Lewerb Holdings (PTY) Ltd 
    76. LMMM Training and Development 
    77. LO Tantsi Fire Consultants CC. 
    78. Londimvelo Consultants 
    79. Mabuya Amahle Trading 
    80. Magumzane Traiding cc 
    81. Maile Consulting 
    82. Makaota Training Consultants 
    83. Mamuhle Academy 
    84. Management College of Southern Africa (MANCOSA) 
    85. Mangalani Business Enterprises 
    86. MARS Business Consulting 
    87. Mass Computer Training And Printers 
    88. MATEPE INVESTMENTS (PTY) LTD 
    89. Matsila Holdings 
    90. Mcebo Technologies 
    91. Mega Phase Trading 
    92. Memello Trust 
    93. Mission Point Consulting 
    94. Mmalethabo Consulting 
    95. MML Consulting CC. 
    96. Mortarboard Training Solutions 
    97. Mosadikago Trading Cc 
    98. MTK Corporate Solutions 
    99. MUHANGWENE DEVELOPMENT ENTERPRISE 
    100. Nemalale Eagles Consultancy CC 
    101. Networx for Career Development 
    102. NGM Skills Transfer 
    103. Nhlahle Development Agency 
    104. NJ & L Trading Enterprise CC. 
    105. Nkqubela Community Developers 
    106. Nokusho M Consulting and Trading 
    107. Nomagwanishe Investments cc 
    108. NS Global Academy 
    109. NTSIHLELE TRADING 
    110. Onyx Training Support 
    111. Paseka Business Enterprise 
    112. Philani Solutions 
    113. Pioneer Business Consulting 
    114. Pisnah 
    115. PMA Holdings (PTY ) LTD. 
    116. Power Rush Trading 170 CC. 
    117. Princetop Corporative Training (Pty) Ltd 
    118. Pro Jentibus Sports Development NPC 
    119. Pudi's Educational Services And Youth Development 
    120. Quick Leap Investment 
    121. Rally Business Consulting 
    122. RCG Markets 
    123. Reflections Development Institute 
    124. Regent Business School (Pty) Ltd t/a Regent Business School 
    125. Resonance Institue of Learning 
    126. SA Campus 
    127. SA Maritime School and Transport College 
    128. Silalele Consulting CC. 
    129. Sinokuhle Konke Trading Enterprise 
    130. SIZA NESU TRAINING AND DEVELOPMENT 
    131. South African ABET Development Agency SAADA 
    132. South African Governance and Business College 
    133. South West Gauteng College - Molapo Campus 
    134. Southren African ABET and Skills Development Agency (Pty) LTD 
    135. STARPLEX 408 CC 
    136. T Mabuya & Associates (Pty) Ltd 
    137. Tachfin Holdings 
    138. Talent Centre Training 
    139. Talent Emporium Academy (PTY) Ltd 
    140. Tasc Business Consulting and Training 
    141. Team Dynamix 
    142. The Crimson CO CC. 
    143. The Kings Eden Business Enterprise 
    144. Thebu Financial & Management Services 
    145. Thinking Mind Trading 
    146. Thubelihle Graduate Institute 
    147. Thuto-Boswa Education and Training Solution 
    148. Tloumogale Business Development & Consulting 
    149. Tovani Traiding 299 
    150. Tradesman Consulting and Training Solutions 
    151. Tshepang Consulting & Project 
    152. Tshisimani Holdings (PTY) Ltd. 
    153. Tshwane Training Institute (PTY) LTD. 
    154. Tumpu Trading and Projects 
    155. Umfolozi FET College 
    156. Umqondo Consultancy 
    157. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    158. University of Fort Hare 
    159. Vhutshilo Health And Training Organisation 
    160. Vibra Skills CC. 
    161. Vicmat Consultants 
    162. VISIONARY SKILLS ACADEMY 
    163. Vumilia Africa Group 
    164. Ya Hina Management Consulting and projects 
    165. Zag Consultants 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.