SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Implement volunteer projects 
SAQA US ID UNIT STANDARD TITLE
120077  Implement volunteer projects 
ORIGINATOR
SGB Victim Empowerment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Qualifying learners will understand the need for and the value of volunteerism in South Africa and will be able to implement strategies to recruit, select and train volunteers. Qualifying learners will be able to assist management in the co-ordination of volunteer projects.

This Unit Standard will provide the qualifying learner with the competence to apply basic managerial skills with regard to volunteers. In addition, they will be well positioned to extend their learning and practice into other areas or to strive towards professional standards and practices at higher levels.

Learners accredited with this Unit Standard will be capable of:
  • Explaining the value of volunteerism and describing the potential roles of volunteers in various contexts
  • Recruiting, selecting and appointing volunteers
  • Inducting and training volunteers
  • Managing volunteers
  • Co-ordinating volunteer supervision and mentoring 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF level 3 or equivalent competence.
  • Mathematical Literacy at NQF level 3 or equivalent competence. 
    		•

    UNIT STANDARD RANGE 
  • Range of core concepts in volunteering includes, but is not limited to: volunteers versus paid staff, recruitment, selection, induction, recognition, incentives, volunteer policy, contract, stipend, exploitation, etc.
  • Range of benefits includes, but is not limited to: cost effective but not free, intrinsic motivation, positive attitude, passionate about the cause, etc.
  • Range of risks include, but is not limited to: managing non-compliance, non-delivery, contravention of organisational policies and procedures, high turnover of volunteers etc.
  • Range of methods of recruitment includes, but is not limited to: editorial/adverts in print and radio media, presentation at schools, colleges, churches, etc.
  • Range of key components includes, but is not limited to: recruitment, selection, induction, reimbursement, supervision, training, code of conduct, risk management, communication channels, complaint and grievance procedures, job descriptions, contract, etc.
  • Range of quality and skills includes, but is not limited to: leadership, project management, facilitation, interpersonal skills, democratic participation, conflict management, mediation, etc.
  • Range of reasons for the importance of ongoing supervision and mentoring of volunteers includes, but is not limited to: Service providers and volunteers in the helping/care giving sector are at risk of burnout, over emotional involvement, stress, vicarious traumatisation and as a result may contribute to secondary victimisation of their clients. Systems should therefore be developed to prevent or reduce these risks. These may include regular clinical supervision, emphasising the personal responsibility for self care and participation in "care for the care-giver" programmes, etc. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the value of volunteerism and describe the potential roles of volunteers in various contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Core concepts in volunteering are defined according to relevant national sources and respective organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Range of core concepts in volunteering includes, but is not limited to: position of volunteers versus paid staff, recruitment, selection, induction, recognition, incentives, volunteer policy, contract, stipend, exploitation, etc.
     

    ASSESSMENT CRITERION 2 
    The nature and motives of volunteering in South Africa is compared with international trends using examples. 

    ASSESSMENT CRITERION 3 
    The benefits and risks associated with volunteer programmes is illustrated with examples. 
    ASSESSMENT CRITERION RANGE 
  • Range of benefits includes, but is not limited to: cost effective but not free, intrinsic motivation, positive attitude, passionate about the cause, etc.
  • Range of risks include, but is not limited to: managing non-compliance, non-delivery, contravention of organisational policies and procedures, high turnover of volunteers etc.
     
    		•

    ASSESSMENT CRITERION 4 
    Sectors and structures in which volunteer services are utilised are specified with examples. 

    ASSESSMENT CRITERION 5 
    The potential roles of volunteers within a specific organisation or community are identified and explained with examples. 

    SPECIFIC OUTCOME 2 
    Recruit, select and appoint volunteers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The roles and responsibilities in an organisation that can be fulfilled by paid staff and volunteers are distinguished using examples. 

    ASSESSMENT CRITERION 2 
    The criteria for the recruitment of volunteers, based on a specific job description or identified need, is developed in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    Potential sources of volunteer recruitment are listed and methods of recruitment specified as practiced in the sector. 
    ASSESSMENT CRITERION RANGE 
    Range of methods of recruitment includes, but is not limited to: editorial/adverts in print and radio media, presentation at schools, colleges, churches, etc.
     

    ASSESSMENT CRITERION 4 
    Selection criteria for volunteers for suitable positions is explained according to the organisational policy and procedures. 

    ASSESSMENT CRITERION 5 
    Procedures for the appointment of volunteers is described according the organisational volunteer policy. 
    ASSESSMENT CRITERION RANGE 
    Range of procedures include, but is not limited to: working agreements, codes of conduct, orientation of the volunteer, probation periods, etc.
     

    ASSESSMENT CRITERION 6 
    An orientation programme for volunteers is developed according to the organisational volunteer policy. 

    SPECIFIC OUTCOME 3 
    Induct and train volunteers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Appropriate topics to be covered during volunteer induction are identified and described using examples. 

    ASSESSMENT CRITERION 2 
    A volunteer induction programme is developed using suitable case studies. 

    ASSESSMENT CRITERION 3 
    Initial training needs are assessed based on the requirements of the position and the level of skills and knowledge of the volunteer according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    A programme for the basic and ongoing training of volunteers is developed according to organisational practice. 

    ASSESSMENT CRITERION 5 
    Volunteers are inducted according to organisational procedures and practice. 

    SPECIFIC OUTCOME 4 
    Manage volunteers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The value of having a formal volunteer management policy is explained and key components described using examples. 
    ASSESSMENT CRITERION RANGE 
    Range of key components includes, but is not limited to: recruitment, selection, induction, reimbursement, supervision, training, code of conduct, risk management, communication channels, complaint and grievance procedures, job descriptions, contract, etc.
     

    ASSESSMENT CRITERION 2 
    Personal qualities and skills required of a volunteer manager are described using examples. 
    ASSESSMENT CRITERION RANGE 
    Range of quality and skills includes, but is not limited to: leadership, project management, facilitation, interpersonal skills, democratic participation, conflict management, mediation, etc.
     

    ASSESSMENT CRITERION 3 
    The responsibility of the volunteer manager to minimise the risks associated with volunteer activities are identified and explained using examples. 

    ASSESSMENT CRITERION 4 
    Procedures to monitor and evaluate volunteer projects and activities are explained according to organisational procedures. 

    ASSESSMENT CRITERION 5 
    The components of a volunteer retention strategy are outlined using a suitable case study. 

    ASSESSMENT CRITERION 6 
    Ways to motivate and reward volunteers are explained using examples. 

    ASSESSMENT CRITERION 7 
    Grievance procedures for non-delivery on the part of the organisation and the volunteers are described according to organisational policy and procedures. 

    SPECIFIC OUTCOME 5 
    Co-ordinate volunteer supervision and mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The relationship between volunteer turnover, burnout and vicarious traumatisation are explained using examples. 

    ASSESSMENT CRITERION 2 
    The value of self care strategies for volunteers is described with examples. 

    ASSESSMENT CRITERION 3 
    The importance of ongoing supervision and mentoring of volunteers is explained using examples. 
    ASSESSMENT CRITERION RANGE 
    Range of reasons for the importance of ongoing supervision and mentoring of volunteers includes, but is not limited to: Service providers and volunteers in the helping/care giving sector are at risk of burnout, over emotional involvement, stress, vicarious traumatisation and as a result may contribute to secondary victimisation of their clients. Systems should therefore be developed to prevent or reduce these risks. These may include regular clinical supervision, emphasising the personal responsibility for self care and participation in "care for the care-giver" programmes, etc.
     

    ASSESSMENT CRITERION 4 
    Ways to establish and maintain supervision and mentoring of volunteers are identified and described using examples. 

    ASSESSMENT CRITERION 5 
    Criteria for the appointment of supervisors is explained according to organisational policies and procedures. 

    ASSESSMENT CRITERION 6 
    Administrative systems to co-ordinate volunteer projects and activities are listed according to organisational resources. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Moderation
  • Any institution offering learning that will enable achievement of this Unit Standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant band or sector ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in this Unit Standard as well as the integrated competence described in the Exit Level Outcome of the Qualification. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Volunteer South Africa (VOLSA). 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to implement volunteer projects and manage volunteers. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and evaluate information about volunteers to ensure that the correct policies and procedures are followed in implementing volunteer projects. 

    UNIT STANDARD CCFO COMMUNICATING 
    Use oral and written forms of Communication effectively to persuade all role-players to collaborate in implementing volunteer projects. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts in implementing volunteer projects require a multi-disciplinary and inter-sectoral approach. 

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessors must be registered as assessors with a relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Notes:
  • This additional information applies to Assessment Criteria 5.5.
  • Service Providers responsible for the clinical supervision of volunteers in the helping or care sector, should ideally be qualified social workers, psychologists, counsellors etc. registered with the relevant Professional bodies. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49872   Further Education and Training Certificate: Victim Empowerment Co-ordination  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Core  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49836   Further Education and Training Certificate: Gender Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  80946   National Certificate: Community Development  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Dee s Training PTY LTD 
    2. Gotsec Skills Training 
    3. LESEDI EDUCARE ASSOCIATION 
    4. MENTORNET (PTY) LTD 
    5. Tembe Service Providers 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.