SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Administer a centre 
SAQA US ID UNIT STANDARD TITLE
11980  Administer a centre 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2003-02-19  2006-02-09  SAQA 0146/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-02-09   2010-02-09  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
120482  Manage a Client Service Centre in a law enforcement environment  Level 5  Level TBA: Pre-2009 was L5  10   

PURPOSE OF THE UNIT STANDARD 
Learners who have achieved this unit standard are capable of demonstrating the performance of functional policing duties by displaying the administration of a centre.

A person credited with this unit standard will be able to:
  • Handling/taking over a shift
  • Complete registers and fill out reports
  • Process bail conditions
  • Receive fine payments
  • Process property

    This unit standard will contribute to the full development of any learner within the safety in society environment and more specifically within the policing discipline by providing recognition, further mobility and transportability within the field. The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and upliftment within the safety in society environment. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills attitude and/or equivalent:
  • Functional mathematical, numerical and communication skills
  • Read, interpret and use of relevant forms 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies to persons in the field of policing while performing the duties of a policing official with a level of authority that allows them to take decisions independently. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Handing/taking over of a shift. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Registers are checked for accuracy and signed off according to organizational procedures. 

    ASSESSMENT CRITERION 2 
    2. Unassigned dockets are noted and the crime scene investigator is informed according to organizational procedures. 

    ASSESSMENT CRITERION 3 
    3. Outstanding complaints, messages and crime information are provided to relieving members according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    4. All relevant information is written into the Occurrence Book/Control Register according to organizational procedures. 

    ASSESSMENT CRITERION 5 
    5. All property and detainees are handed over and inspection procedures are followed according to organizational procedures. 

    ASSESSMENT CRITERION 6 
    6. The outgoing Centre commander briefed the incoming Centre commander about managerial, financial and logistical issues according to organizational procedures. 

    ASSESSMENT CRITERION 7 
    7. The handing over certificates is signed according to organizational procedures. 

    SPECIFIC OUTCOME 2 
    Complete registers and fill out reports. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The Occurrence Book/Control Register is completed according to organizational procedures. 

    ASSESSMENT CRITERION 2 
    2. The different types of registers are completed according to organizational procedures. 

    ASSESSMENT CRITERION 3 
    3. The relevant report forms are completed according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    4. Appropriate cross-references are made according to organizational procedures. 

    ASSESSMENT CRITERION 5 
    5. The completeness and accuracy of registers and forms are inspected and monitored according to organizational procedures. 

    SPECIFIC OUTCOME 3 
    Process bail conditions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The criteria for determination for bail are checked according to the Criminal Procedure Act. 

    ASSESSMENT CRITERION 2 
    2. The bail form is completed without any mistakes according to the Criminal Procedure Act. 

    ASSESSMENT CRITERION 3 
    3. All registers with cross-references are completed according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    4. The detainee is released according to organizational procedures. 

    SPECIFIC OUTCOME 4 
    Receive fine payments. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Fine payments forms and receipts are completed according to organizational procedures. 

    ASSESSMENT CRITERION 2 
    2. Money is kept according to organizational procedures. 

    ASSESSMENT CRITERION 3 
    3. Fine payment procedures are followed according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    4. Part fines are evaluated and determined according to organizational procedures. 

    SPECIFIC OUTCOME 5 
    Process property. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Property receive are identified according to organizational requirements and standards. 

    ASSESSMENT CRITERION 2 
    2. Property is processed for easy retrieval in terms of organizational procedures. 

    ASSESSMENT CRITERION 3 
    3. Safekeeping of property is conducted according to organizational procedures. 

    ASSESSMENT CRITERION 4 
    4. The circulation and/or cancellation of property is demonstrated according to organizational procedures. 

    ASSESSMENT CRITERION 5 
    5. Property is disposed in terms of relevant legislation and organizational procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Candidates are assessed against these assessment criteria. An assessor observes currently employed candidates carrying out their normal work duties. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.
    2. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
    3. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
    4. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    The standard describes competent performance in doing administrative duties by keeping and controlling accurate records, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated.

    Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

    These tools include the following:
    o In-situ (on-the-job) observations
    o Role-play simulations
    o Structured group discussions
    o Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
    o Verbal report backs (presentations)
    o Portfolios of evidence
    o Projects (physical visits to Government Departments)
    o Experiential learning
    o Working in teams
    o Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of the relevant legislation, and procedures and practices.
  • A broad understanding of the functions in a centre
  • A comprehensive understanding of the functions of a policing official while performing his/her duties in a centre
  • A basic understanding of all relevant regulations/organizational procedures 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in applying the provisions set out in organizational orders regarding the functions in a centre, under controlled circumstances, making a sound judgement of a given situation. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in applying the provisions set out in organizational orders regarding the functions in a centre, under controlled circumstances, making a sound judgement of any given situation. 

    UNIT STANDARD CCFO ORGANISING 
    Organize and manage oneself and one's personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyze, organize and critically evaluate information relevant in applying the provisions set out in organizational orders regarding the functions in a centre, making a sound judgement of any given situation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 120482, which is "Manage a Client Service Centre in a law enforcement environment", Level 5, 10 credits.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alias:
    o Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
    o Relevant certificates or awards
    o Previous assessment records
    o Journals/logbook

    Level
    (a) A learning program leading to the award of this unit standard should develop learners who demonstrate:
    (b) A foundational knowledge base as indicated in the embedded knowledge component
    (c) An understanding of the discipline/field's fundamental terms, rules, concepts and principles
    (d) Familiarity with some of the essential procedures, operations and techniques of this field
    (d) An ability to use a range of procedures to solve routine problems
    (e) Basic information gathering, analysis and presentation skills
    (f) An ability to communicate and present information clearly and reliability following prescribed formats and conventions

    Supplementary Information:

    Specified Requirements
    Specified requirements include legal and legislative specific requirements and are contained in one or more of the following documents:
    Criminal Procedure Act
    Constitution Act
    Law of evidence
    Common Law
    Statutory Law
    South African Police Service Act

    A glossary of terms about the terminology of
    CONTEXT SPECIFIC
    Specifications, agreements and policies and procedures 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20496   National Certificate: Policing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2006-02-09  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. SOUTH AFRICAN POLICE SERVICE BASIC TRAINING PROVISION 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.