SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Conditioning of Ladies Hair 
SAQA US ID UNIT STANDARD TITLE
11857  Conditioning of Ladies Hair 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2001-06-13  2004-06-13  SAQA 0936/01 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-06-13   2008-06-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard are able to analyse the scalp and hair, state and record the reasons for choice of conditioning hair products as required by different hair and scalp conditions, select the appropriate products and apply the products following appropriate procedures for conditioning the hair and scalp. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Literacy, communication and language skills equal to a NQF Level 1 Certificate.

Unit Standard 3PCH - Sanitation and Sterilisation for Hairdressing
Unit Standard 4PCH - Receiving and Consulting with Hairdressing Clients.
Unit Standard 5PCH - Shampooing of Ladies Hair. 

UNIT STANDARD RANGE 
The typical scope and context of this unit standard is the hairdressing salon/working environment. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Select the appropriate products according to hair and scalp analysis to improve the condition hair 
OUTCOME NOTES 
Select the appropriate products according to hair and scalp analysis to improve the condition of the hair, apply surface or instant conditioner according to manufacturer's instructions, recommend products for home care from at least two different product ranges and prepare the client for further services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The workstation is prepared for the pending service. 

ASSESSMENT CRITERION 2 
2. The client is communicated with, and consulted with, in a professional manner. 

ASSESSMENT CRITERION 3 
3. The client is gowned and protected in readiness for the required service according to salon procedures. 

ASSESSMENT CRITERION 4 
4. Skin allergies are determined and recorded. 

ASSESSMENT CRITERION 5 
5. The client's hair is analysed through questioning, visual and physical examinations and the findings are recorded on the analysis card. 

ASSESSMENT CRITERION 6 
6. The client's hair and scalp is shampooed according to the required service. 

ASSESSMENT CRITERION 7 
7. The appropriate conditioning product for the client's hair is selected from the available product range. 

ASSESSMENT CRITERION 8 
8. The selected conditioner is applied according to manufacturer's instruction. 

ASSESSMENT CRITERION 9 
9. During the conditioning process, a professional manner is maintained when marketing the appropriate conditioner to the client. 

ASSESSMENT CRITERION 10 
10. The hair is rinsed to remove conditioner, towel dried and combed to disentangle wet hair. 

ASSESSMENT CRITERION 11 
11. Client comfort is ensured throughout the procedure. 

ASSESSMENT CRITERION 12 
12. Appropriate information is recorded on the record card. 

ASSESSMENT CRITERION 13 
13. Proper procedures and practices conducive to good hygiene are followed throughout according to industry standards. 

ASSESSMENT CRITERION 14 
14. Safety precautions are observed throughout the services. 

SPECIFIC OUTCOME 2 
Recognise and treat common hair conditions such as fragilitas crinium (split ends), etc. 
OUTCOME NOTES 
Recognise and treat common hair conditions such as fragilitas crinium (split ends), damaged cuticle, trichorexis nodosa (beaded hair); select the treatment products required, select the appropriate application and massage technique, and perform the correct procedures for the treatment as required. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The workstation is prepared for the pending service. 

ASSESSMENT CRITERION 2 
2. The client is communicated with, and consulted with, in a professional manner. 

ASSESSMENT CRITERION 3 
3. Skin allergies are determined and recorded. 

ASSESSMENT CRITERION 4 
4. Analyse hair and scalp, select appropriate treatment procedure and product within a given salon range. 

ASSESSMENT CRITERION 5 
5. Pour treatment product into a bowl. 

ASSESSMENT CRITERION 6 
6. Divide the hair into sections and apply the treatment with a brush covering each section with diagonal partings. 

ASSESSMENT CRITERION 7 
7. Massage the scalp using petrissage and effleurage movements and the appropriate techniques. 

ASSESSMENT CRITERION 8 
8. Place the client under steamer or dryer if required by manufacturer's instructions. 

ASSESSMENT CRITERION 9 
9. Observe development time and rinse if required by manufacturer's instructions. 

ASSESSMENT CRITERION 10 
10. Towel-dry hair. 

ASSESSMENT CRITERION 11 
11. Comb to untangle wet hair. 

ASSESSMENT CRITERION 12 
12. Escort the client to the next appropriate workstation and ensure client comfort. 

ASSESSMENT CRITERION 13 
13. Record treatment information on client record card. 

ASSESSMENT CRITERION 14 
14. Follow proper procedures conducive to good hygiene. 

ASSESSMENT CRITERION 15 
15. Throughout the treatment process, inform the client in a professional manner about purchasing appropriate products for the hair. 

ASSESSMENT CRITERION 16 
16. Safety precautions are observed throughout the service according to industry standards. 

SPECIFIC OUTCOME 3 
Recognise and treat common scalp conditions such as Pityriasis capitis (dandruff) and seborrhea, etc 
OUTCOME NOTES 
Recognise and treat common scalp conditions such as Pityriasis capitis (dandruff) and seborrhea (oily or greasy scalp); select the treatment products required, select the appropriate application and massage techniques and perform the correct procedures for the particular treatment required. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The workstation is prepared for the pending service. 

ASSESSMENT CRITERION 2 
2. The client is communicated with, and consulted with, in a professional manner. 

ASSESSMENT CRITERION 3 
3. Analyse hair and scalp, select appropriate treatment procedure and product within a given salon range. 

ASSESSMENT CRITERION 4 
4. Divide the hair into sections and apply the treatment with a brush, covering each section with diagonal partings. 

ASSESSMENT CRITERION 5 
5. Apply the treatment product according to manufacturer's instructions. 

ASSESSMENT CRITERION 6 
6. Massage the scalp using the appropriate techniques. 

ASSESSMENT CRITERION 7 
7. Additional heat treatment is applied, if required by manufacturer's instruction. 

ASSESSMENT CRITERION 8 
8. After the development time, rinse hair to remove all treatment products. 

ASSESSMENT CRITERION 9 
9. Towel-dry hair. 

ASSESSMENT CRITERION 10 
10. Comb to untangle wet hair. 

ASSESSMENT CRITERION 11 
11. Client comfort is ensured at all times. 

ASSESSMENT CRITERION 12 
12. Record all information on client record card. 

ASSESSMENT CRITERION 13 
13. Follow proper procedures conducive to good hygiene. 

ASSESSMENT CRITERION 14 
14. Throughout the treatment process, inform the client in a professional manner about purchasing appropriate products for the scalp and hair. 

ASSESSMENT CRITERION 15 
15. Safety precautions are observed throughout the service according to industry standards. 


UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
In connection with conditioning and treating the hair and scalp:
  • Discuss surface conditioning generally;
  • Explain the basic categories of surface conditioners with reference to basic conditioners, conditioning sprays, hot oils, leave in conditioners, colour or perm conditioners, timed conditioners, conditioners combined with styling lotions;
  • Explain the nature of basic surface conditioners;
  • Discuss treatment for minor problems by hair conditioning;
  • Discuss conditioners with reference to:
    - Basic ingredients used in them;
    - Their function;
    - Selection of conditioners
    - Removal of excess conditioner from the hair shaft;
  • Explain types of hair condition and the problems of hair and conditioning for external nourishment of the hair, acid rinses, conditioners for fine hair, conditioners for frizzy hair, split end serum, conditioners for use after product build up;
  • Discuss and explain the intensive treatments for damaged, weakened, and seriously sensitised hair by means of restructurants;
  • Explain and discuss the kinds of damage to hair that may be encountered and to distinguish between normal hair, damaged or seriously sensitised hair and weakened hair;
  • Discuss and describe conditioners and restructurant treatments for the hair generally with reference to:
    i protein penetrating conditioners and their functions and ingredients;
    ii topically applied protein, and proteins and amino acids;
    iii ionic attraction;
    iv natural sources of protein;
    v protein concentration;
    vi moisturising ingredients and their conditioning role
  • Discuss basic treatment for hair loss and to describe:
    i. The role of DHT;
    ii. Rebalancing the scalp;
    iii. Scalp massage and its benefits;
    iv. The use of corrective drugs;
    v. Surgery as a solution;
  • Discuss the selection of conditioners and treatments;
  • Explain how to remove excess conditioner from the hair;
  • Discuss hair care prescriptions for home use;
  • Discuss scalp treatments with reference to:
    i. How to make a diagnosis;
    ii. Kinds of scalp treatment - flaky skin, dandruff, and hair loss;
    iii. The purpose of scalp massage;
    iv. The beneficial effects of scalp massage;
    v. The science of scalp massage;
    vi. Sensible precautions.
  • Describe the effects of different chemicals on the hair and skin with reference to:
    i. Acid, alkali and neutral solutions;
    ii. Use of protein (hydrolysed and non-hydrolised);
    iii. Emollients;

    In regard to conditioning the hair and applying treatments:

    Surface condition pre-shampooed hair and:
  • Choose the correct surface conditioner;
  • Apply the conditioner correctly;
  • Remove the surface conditioner.

    Apply surface treatments to deal with common hair problems;

    Apply penetrating treatments to deal with advanced problems;

    Undertake intensive scalp treatment with competence in:
  • Choice of the intensive scalp treatment;
  • Application of the intensive scalp treatment;
  • Application of massage technique;
  • Rinsing out of intensive scalp treatment.

    Demonstrate a professional approach with competence in:
  • Use of professional products and tools;
  • The approach to clients and courtesy to them;
  • Professional appearance and image;
  • Sanitation and sterilisation; 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively.

    The ability to manage one self as well as time management is crucial to the success of the conditioning service.

    Continuous assessment of learner's ability to manage their time effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    The ability to analyse the hair and scalp is crucial in the decision making as far as type of product and procedures are concerned for conditioning.

    Continuous assessment of the learner's ability to analyse and complete analysis card and select correct products. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation.

    In order to select the most suitable service and advise suitable home care products, the learner must be able to communicate effectively using visual and language skills in the modes of oral persuasion. Written skills are necessary to record information on a client card.

    Continuous assessment of marketing and retail skills. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others.

    The ability to select the correct conditioning product, would demand from the learner the use of science and technology effectively and critically, showing responsibility towards the environment and health of others.

    Continuous assessment of learner's ability to select, record and apply the correct conditioning product. 

    UNIT STANDARD NOTES 
    This unit standard will be continuously assessed by means of formative assessment.

    Formative assessment tools:
  • Written tests
  • Observation in the work place
  • Logbook
  • Analysis cards
  • Assignment

    Summative assessment tool:
  • Written test
  • Demonstration

    Integrated assessment
  • This unit standard will be assessed as part of the Integrated Assessment for Consultative Skills and Scalp and Hair treatments.

    Professional manner is assessed according to aspects such as ethical standards, commitment to service, personal and interpersonal skills, body language, tone of voice where applicable, posture and personal appearance.

    Professional appearance includes aspects such as a neat, tidy, clean professional attire and personal hygiene.

    Safety precautions that must be demonstrated for assessment includes:

    Protection of client's clothes and face;
  • Testing of water temperature to ensure client comfort;
  • Control of water pressure;
  • Protection of client's head against banging or scratching;
  • Using clean towels, tools and gloves;
  • Identification of skin allergies. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20152   National Certificate: Ladies Hairdressing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2004-06-13  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.