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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Investigate quality and control mechanisms in a business unit 
SAQA US ID UNIT STANDARD TITLE
118005  Investigate quality and control mechanisms in a business unit 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for Supervisors and Team Leaders and learners involved in quality management in a business unit. The term business unit in this unit standard implies a small business, cost center, section or department.

The qualifying learner is capable of:
  • Analysing the mechanisms used for quality management in a business unit.
  • Applying quality and control mechanisms in a business unit.
  • Reporting findings and giving feedback.
  • Recommending possible actions to improve quality and ensure compliance. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard is:
  • Findings include positive and negative aspects and irregularities. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse the mechanisms used for quality management in a business unit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An organisation's quality management policies are analysed and interpreted to determine mechanisms, procedures and practices used to manage quality in a specific business unit. 

    ASSESSMENT CRITERION 2 
    The reasons for the relevant quality management policies are explained with reference to the origin of the policies and the related business risk. 

    ASSESSMENT CRITERION 3 
    The role and responsibility of individuals in an organisation in applying and maintaining a policy are explained with examples. 

    ASSESSMENT CRITERION 4 
    Mechanisms and measures used by an organisation to manage quality are identified and an indication is given of how each contributes to quality management. 

    SPECIFIC OUTCOME 2 
    Apply quality and control mechanisms in a business unit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Quality management measures used in a business unit are identified and an indication is given of the documents and resources needed to measure standards of performance as part of the business process. 

    ASSESSMENT CRITERION 2 
    An organisation's policies and procedures are applied to a specified case study to make an assessment decision. 

    ASSESSMENT CRITERION 3 
    The implications and consequences if policies are misinterpreted or overlooked are explained with reference to the organisation and the individual. 

    SPECIFIC OUTCOME 3 
    Report findings and give feedback. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Quality management measures are recorded for management purposes. 

    ASSESSMENT CRITERION 2 
    Feedback is provided to an individual or team. 

    ASSESSMENT CRITERION 3 
    Findings are reported to the relevant parties. 

    SPECIFIC OUTCOME 4 
    Recommend possible actions to improve quality and ensure compliance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Skills development needs are identified based on findings and arrangements are made to upgrade skills where necessary. 

    ASSESSMENT CRITERION 2 
    Recommendations relating to systems, policies and processes are proposed for a specific business unit. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems in recommending possible corrective measures based on a quality management system. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work as a member of a team in applying quality management policies and proposing actions to improve quality and ensure compliance. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and critically evaluate information in gathering evidence relating to quality management in a business unit. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively in giving feedback to the relevant parties. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in using a computer system as a quality management tool. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems in explaining the origin of quality management policies and in indicating how quality mechanisms and measures contribute to quality management. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Learners are able to act as a responsible citizen in applying quality management mechanisms in a business unit. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50329   Further Education and Training Certificate: Radiation Protection  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Core  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  49529   Further Education and Training Certificate: Long-Term Risk Assessment  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  66613   Further Education and Training Certificate: Wealth Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.