SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Function within the car rental system 
SAQA US ID UNIT STANDARD TITLE
116808  Function within the car rental system 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to identify and meet customer's rental needs through following and applying correct rental procedures. Learners are also able to deal with unexpected situations and use the available resources within the rental company to address these. Learners will be able to identify potential problems, create solutions in line with organisational standards, implement these solutions and monitor the effectiveness of the action plan implemented.

The qualifying learner is capable of:
  • Following correct rental procedures
  • Utilising available resources within the organisation
  • Dealing with unexpected situations
  • Developing and implementing an action plan to achieve desired service levels
  • Monitoring progress and effectiveness of action plans implemented 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in numeracy, literacy and information technology at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
  • Customer needs include but are not limited to: types of vehicle, rate, additional charges, vehicle products, terms and conditions, theft, waivers, insurance cover, accident and breakdown procedures.
  • Rental procedures include but are not limited to: vehicle checkout and return, renal extensions, vehicle change over.
  • Unexpected situations include but are not limited to: reservation system failure, vehicle shortage, fleet planning failure, dissatisfied customers.
  • Company resources include but are not limited to: account queries, database updates, sales departments, service departments. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Follow correct rental procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Rental procedures are applied according to organisational policy and procedures. 

    ASSESSMENT CRITERION 2 
    Rental procedure problems are identified and reported to authorised individual within required time frame. 

    SPECIFIC OUTCOME 2 
    Utilise available resources within the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Organisational resources are identified based on organisational organogram. 

    ASSESSMENT CRITERION 2 
    Organisational resources are utilised in accordance with organisational systems policies and procedures. 

    ASSESSMENT CRITERION 3 
    Problems with resources are identified and reported to authorised individual within required time frame. 

    SPECIFIC OUTCOME 3 
    Deal with unexpected situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Unexpected operational situations are handled according to organisational procedures. 

    ASSESSMENT CRITERION 2 
    Unexpected operational situations are recorded in required format and reported to authorised individual within required time frame. 

    SPECIFIC OUTCOME 4 
    Develop and implement an action plan to achieve desired service levels. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Alternative solutions to address areas for improvement are identified and recorded for future action. 

    ASSESSMENT CRITERION 2 
    Preferred solution is identified and selected to comply with organisational requirements. 

    ASSESSMENT CRITERION 3 
    An action plan is created and implemented to achieve the desired solution. 

    SPECIFIC OUTCOME 5 
    Monitor progress and effectiveness of action plans implemented. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Action plans are monitored for progress in required time frame. 

    ASSESSMENT CRITERION 2 
    Actual results are measured against desired results and gaps identified and recorded in required format. 

    ASSESSMENT CRITERION 3 
    Identified variances or discrepancies are analysed against plan and reasons recorded for corrective action. 

    ASSESSMENT CRITERION 4 
    Suggestions for the improvement of customer service delivery processes are identified and communicated with the relevant stakeholders. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Knowledge of computer and manual rental/reservation systems
  • Understanding of billing and reservation procedures
  • Knowledge of insurance, waivers and excesses regulations
  • Knowledge of cross border rental regulations
  • Knowledge of specialist equipment
  • Understanding of health and safety regulations
  • Knowledge of rental agreement requirements
  • Knowledge of foreign exchange, ruling and calculations
  • Knowledge of the rules of the road 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when dealing with unexpected situations. 

    UNIT STANDARD CCFO WORKING 
    Working with others when utilising links between the rental system and the rest of the organisation. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information identifying customers needs and expectations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively dealing with customer objections and completing their hire rental documentation. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to identify and match products and services to customers needs as well as completing their required documentation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of reflecting on and exploring a variety of strategies to learn more effectively. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.