SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Analyse feedback contexts and apply constructive feedback techniques 
SAQA US ID UNIT STANDARD TITLE
115431  Analyse feedback contexts and apply constructive feedback techniques 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide fundamental knowledge of the areas covered
  • For those working in, or entering the workplace in the area of Business and Organisational Communication
  • As additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to: Analyse feedback contexts and / or situations
  • Give constructive feedback
  • Respond constructively to feedback
    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Communicate and write in English, at least at NQF level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Provide constructive feedback. 
    OUTCOME RANGE 
    Language; Context; Content; Tone; Behavior; Ethics. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The provision is selected in terms of type and channel 

    ASSESSMENT CRITERION 2 
    The provision ensures that the language, content and tone of feedback fit the situation, the occasion, the subject matter and the audience 

    ASSESSMENT CRITERION 3 
    The provision describes the behavior or event which is the focus of feedback, in neutral terms, with the absence of reference to character or personality of the recipient 

    ASSESSMENT CRITERION 4 
    The provision identifies legal and ethical requirements that impact on the time and place where feedback is provided 

    ASSESSMENT CRITERION 5 
    The provision ensures that the content of the message meets the objectives set for providing feedback 

    ASSESSMENT CRITERION 6 
    The provision ensures that constructive feedback incorporates listening, open questions, paraphrasing and responding to receiver reactions 

    SPECIFIC OUTCOME 2 
    Analyse feedback contexts and/ or situations. 
    OUTCOME RANGE 
    Evidence of at least two contexts and/or situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The analysis identifies issues related to providing feedback in terms of context/ situation 

    ASSESSMENT CRITERION 2 
    The analysis identifies the purpose and/ or outcomes for specific feedback contexts/ situations 

    ASSESSMENT CRITERION 3 
    The analysis identifies consequences and/ or anticipated reactions for specific feedback contexts/ situations 

    ASSESSMENT CRITERION 4 
    The analysis ensures that the content and tone of feedback fit the situation, the occasion, the subject matter and the audience 

    ASSESSMENT CRITERION 5 
    The analysis identifies the legal and organisational requirements that impact on the type and manner of feedback provided 
    ASSESSMENT CRITERION RANGE 
    Promotion of Access to Information Act 2000, Bill of Rights, Professional Practice.
     

    SPECIFIC OUTCOME 3 
    Respond constructively to feedback. 
    OUTCOME RANGE 
    Medium; Language; Content; Objective; Startegies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The response ensures that the medium, language, content and tone fits the situation, the occasion, the matter and the audience 

    ASSESSMENT CRITERION 2 
    The response clarifies feedback received, in terms of the objectives and issues raised 

    ASSESSMENT CRITERION 3 
    The response evaluates feedback received, in terms of its applicability to the objectives and issues raised 

    ASSESSMENT CRITERION 4 
    The response incorporates identifying options and/ or strategies for further action 

    ASSESSMENT CRITERION 5 
    The response evaluated the outcome of feedback to determine if the objectives are met, or require further action 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:

    1. Legislation relevant to this unit standard includes but is not limited to:Promotion of Access to Information Act 2000, Constitution of the Republic of SA Act, and their subsequent amendments.
    2. This unit standard could be assessed in either written or oral contexts and could include, but is not limited to - feedback on behavior and attitude which may involve criticism and praise.Sub-Sub-Field (Domain):Business and Organisational Communication. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  83026   National Certificate: Information and Communications Technology (ICT) Software Testing  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Fundamental  48872   National Certificate: Information Technology (Systems Development)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy of Training and Development 
    3. Accenture Learning Solution (Pty) Ltd 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Added Advantage Academy 
    6. Advanced Assessments and Train 
    7. Afric Training Centre and Security Studies PTY LTD 
    8. Amadi Institute of Management And Technology (Pty) Ltd 
    9. Amilak Training Center 
    10. Answer The Call Skills ands En 
    11. Artshub Institute 
    12. ATTI (Advanced Technonogy Training Institute) 
    13. ATTI IT SOLUTIONS (Bloemfontei 
    14. ATTI Nelspruit Pty Ltd 
    15. AWRISE 
    16. Azania Academy 
    17. Belgium Campus 1 
    18. Bells Technical College 
    19. Bopang Consulting Services (PT 
    20. Bristol Training College 
    21. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    22. Cape Innovation Technology Initiative 
    23. Careers IT 
    24. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    25. COLUMBUS TECHNOLOGIES PTY LTD 
    26. Computer and Careers 
    27. CREATIVE ARTS COLLEGE 
    28. CTU Training Solutions 
    29. CYBER-CITY IT SOLUTIONS 
    30. DAB Health Care Centre 
    31. DC Academy (PTY)LTD 
    32. Digix Computers Services 
    33. DVG Media Training 
    34. DYNAMIC DNA (PTY) LTD 
    35. Ekasi IT Solutions Centre 
    36. Epitome Villa (Pty)Ltd 
    37. Eshybrand Pty Ltd 
    38. EXPLORE SOFTWARE 
    39. Facilitation Development (PTY) LTD 
    40. FACULTY TRAINING INSTITUTE PTY LTD 
    41. Falcon Business Institute (Pty) Ltd 
    42. Finweb Business Consultancy 
    43. Foster-Melliar (Pty) Ltd 
    44. Fullimput108 (Pty) Ltd 
    45. Gauteng College of Engineering 
    46. Geeks4learning (Pty)Ltd 
    47. Gert Sibande FET College 
    48. Gijima Holdings (Pty) Ltd 
    49. GirlCode 
    50. Global Institute for Capacity 
    51. Godisang Development 
    52. Gold Class Group 
    53. Greenview Training and Development Skills Centre 
    54. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    55. Heartlines College 
    56. HILLCROSS BUSINESS SCHOOL (PTY 
    57. Hlanganani ICT (Pty) Ltd 
    58. Hyperion Development 
    59. Ikusasa Technology Solutions 
    60. Infomage PTY LTD 
    61. Information Technology Resource Centre 
    62. Ingomsotech Solutions and Trai 
    63. intelliscient Technologies (Pty) Ltd 
    64. Isivande Projects 
    65. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    66. IT Academy 
    67. IT Labs Consulting 
    68. Ithemba IT Solution 
    69. Jeppe College of Commerce and 
    70. Johannesburg Institute of Engi 
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    72. K Boneng Consulting Services P 
    73. Keep The Dream 285 
    74. Kingswood Academy 
    75. Learnfast Training Solutions ( 
    76. Lephalale Business & Technical 
    77. Leseding Computer Systems 
    78. LETAGO DEVELOPMENT CONSULTING 
    79. Makhophila Training 
    80. Mamelodi Digital Centre cc 
    81. Mash Computer Training 
    82. Matiwane Computer Networks (Pty) Ltd 
    83. MBOWA COLLEGE PTY LTD 
    84. Mecer Inter-ED 
    85. Mentec Group PTY LTD 
    86. Metanoia Ratings PTY LTD 
    87. Midnight Feast Properties 116 
    88. MINDWORX CONSULTING GAUTENG PTY LTD 
    89. MMELA VILLAGE TECHNOLOGIES (PT 
    90. MND Training and Projects 
    91. Mogapi Education Group 
    92. Mothusi Management Consultants 
    93. Moving Ahead Development Agenc 
    94. Mpande Technologies cc 
    95. Mufuka Business and Technical 
    96. NCC - Vereeniging 
    97. NCM Computer and Business Academy 
    98. Ndulita Solutions 
    99. Netcampus (Pty) Ltd. 
    100. Nyathela Business College 
    101. On the Ball College Pty ltd 
    102. OPELONG BUSINESS INSTITUTE (PT 
    103. PACE Academia College (Pty) Lt 
    104. Posh Multimedia 
    105. Priha Projects Pty Ltd 
    106. Progressive School of Business 
    107. Prophesy Training College (Pty) Ltd 
    108. PROSERV SA (PTY) LTD 
    109. Providence Software Solutions 
    110. QUARPHIX (PTY) LTD 
    111. RAKGAKALA INSTITUTE OF EDUCATI 
    112. Rasinkhu Investment (Pty) Ltd 
    113. Redefine Human Capital (PTY) L 
    114. Revival Technologies and Academy 
    115. Richfield Graduate Institute of Technology Pty Ltd 
    116. Rofane Consulting 
    117. Rostec Technical FET College (Pty) Ltd 
    118. Sisekelo Sustainability Institute 
    119. Siyafunda CTC 
    120. Sokwanya Trading (Pty) Ltd 
    121. South Africa Advanced Skills Institute(SAAI) 
    122. South African Business and Tec 
    123. SOUTH AFRICAN CORPORATE TRAINI 
    124. Southern Africa Youth Project 
    125. SPLS Consultants (Pty) Ltd 
    126. Star Light Consulting 
    127. Step Ahead Computer Training Centre 
    128. SUCCESS BUILDERS INTERNATIONAL CC 
    129. Successors Training Institute 
    130. Supreme ICT Consultants 
    131. Taal-Net Training Institute 
    132. Talent Development 
    133. TBL Empowerment Hub 
    134. Terry Computer Services cc 
    135. The Finishing College (Pty) Lt 
    136. Thubelihle Graduate Institute 
    137. TIPP ACADEMY (PTY) LTD 
    138. Titan Trade Technologies 
    139. Tlou Foundation College 
    140. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    141. Triple Desire Trading & Projects 43 
    142. Tsima Consulting Development S 
    143. TSP COLLEGE 
    144. Two Aces Learnerships 
    145. Varsity Institute of Science & Technology (Pty)Ltd 
    146. Visionary Skill Academy 
    147. Vodacom (Pty) Ltd 
    148. VUTHLARI MARKETING CONSULTING 
    149. Wavelengths Technology Training Institute 
    150. We Think Code 
    151. Wellinkwise Pty Ltd 
    152. Whitestone College 
    153. Woosh Consultants (Pty) Ltd 
    154. WORK SKILLS RESOURCES CC 
    155. World Wise Industries & Systems Engineering 
    156. WW.IT-IQ Training & Solutions 
    157. Xylo Trading 12 (Pty) Ltd 
    158. YAB Business Solutions (Pty)Ltd 
    159. YITRO INNOVATIONS 
    160. ZA WIT (PTY) LTD 
    161. ZJ Africa Learn 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.