SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Operate effectively within a specified control room environment 
SAQA US ID UNIT STANDARD TITLE
11513  Operate effectively within a specified control room environment 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for relevant personnel to function competently within a specified control room environment.

Benefit for society of this unit standard is that the person who completes this will contribute to safety in society.

A person credited with this unit standard will be able to:
  • Prepare workstation for commencement of duty.
  • Monitor and action emergency & non emergency signals
  • Deal effectively with relevant role players.
  • Conclude operations for effective handover. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills, attitude and/or equivalent:
  • A knowledge, comprehension and application of language and mathematical skills at NQF level 03. 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies to persons who competently monitor and action emergency and non-emergency signals. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare workstation for commencement of duty. 
    OUTCOME RANGE 
    Workstation must include:
  • Place of duty

    Documentation must include:
  • Occurrence Books, Incident report forms, Emergency numbers, Telephone numbers, etc.

    Operational requirements must include:
  • Personnel, equipment, area of responsibility, main duties, communications, etc.

    Equipment must include:
  • Radios, Telephone, Electronic & digital monitoring systems, Computers, etc.

    Presentation must include:
  • Dress, appearance, working environment.

    Fit for purpose must include:
  • Presentable, clean and good working order.

    Work procedures must include:
  • Rules regulations and procedures pertaining to the main duty. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Control room documentation verifies effective take over. 

    ASSESSMENT CRITERION 2 
    2. Orders and instructions confirms operational requirements. 

    ASSESSMENT CRITERION 3 
    3. Personal presentation, equipment and resources are fit for purpose. 

    ASSESSMENT CRITERION 4 
    4. Control room work procedures are current and available. 

    SPECIFIC OUTCOME 2 
    Monitor and action emergency and non-emergency signals. 
    OUTCOME RANGE 
    Workplace procedures must include:
  • Rules, regulations and procedures

    Monitored must include:
  • Receiving of information via Electronic, digital and/or other Telecommunication systems

    Actioned must include:
  • Processing of information received

    Relevant role players must include:
  • Response personnel
  • Customer/client
  • Emergency services
  • Official & statutory Institutions.

    Assessment must include:
  • Categorising the information according to levels of priority.

    Signals must include:
  • Emergency and non-emergency signals received

    Feedback must include:
  • Information received from the role players responding to the situation

    Recording of outcome must include:
  • Permanent recording/storing of information 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Monitored signals are identified correctly. 

    ASSESSMENT CRITERION 2 
    2. Signals and information are assessed as to level of priority. 

    ASSESSMENT CRITERION 3 
    3. Emergency and non-emergency signals are actioned correctly to relevant role players. 

    ASSESSMENT CRITERION 4 
    4. Factual and accurate feedback on the situation is obtained. 

    ASSESSMENT CRITERION 5 
    5. Outcomes in accordance with workplace procedures are recorded in detail. 

    SPECIFIC OUTCOME 3 
    Communicate effectively with relevant role players. 
    OUTCOME RANGE 
    Client relations must include:
  • Responding officer/personnel.
  • Clients and extraordinary clients.
  • Emergency services
  • Official & Statutory Institutions.

    Effective communication/voice skills must include:
  • Negotiation skills
  • Dealing with traumatised/emotional persons. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Appropriate interpersonal skills ensure effective client relationships. 

    ASSESSMENT CRITERION 2 
    2. Safety of relevant role players is ensured through effective communication skills. 

    ASSESSMENT CRITERION 3 
    3. Victims of crime/incidents are comforted through effective voice skills. 

    ASSESSMENT CRITERION 4 
    4. Efficiency of actioning process is ensured by competent operator communication skills. 

    SPECIFIC OUTCOME 4 
    Conclude operations for effective handover. 
    OUTCOME RANGE 
    Debriefing must include:
  • Crucial and relevant information regarding incidents and situations encountered during the shift.

    Reports must include:
  • Incident reports, Situation reports, reports on faulty equipment, etc.

    Inspection must include:
  • Physical examination of workstation. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Document and submit all relevant reports for final data capturing/storage. 

    ASSESSMENT CRITERION 2 
    2. Transferring of orders and instructions to the next shift ensures satisfactory completion of incidents still in progress. 

    ASSESSMENT CRITERION 3 
    3. Debriefing on incidents occurred during the present shift improves operational effectiveness. 

    ASSESSMENT CRITERION 4 
    4. Inspection and acceptance of workstation verifies effective hand over. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the POSLEC ETQA/and any other body with whom a MOU was entered into.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the POSLEC ETQA by SAQA/and any other body with whom a MOU was entered into.
    3. Moderation of assessment will be overseen by the POSLEC ETQA/and any other body with whom a MOU was entered into according to the moderation guidelines in the relevant qualification and the POSLEC ETQA/and any other body with whom a MOU was entered into, procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically to:
  • A comprehensive understanding of the usage & maintenance of relevant equipment
  • A comprehensive understanding of relevant legislation.
  • A comprehensive understanding of relevant computer technology.
  • A comprehensive understanding of radio/digital and telephone procedures
  • A comprehensive understanding of client/public relations
  • A comprehensive understanding of emergency and non-emergency procedures
  • A comprehensive understanding of police and emergency services structures.
  • A comprehensive understanding of levels of priority
  • A comprehensive understanding of workplace specific codes & signals.
  • A broad understanding of responding procedures
  • A broad understanding of applicable electronic systems
  • A broad understanding of trauma debriefing 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to the correct factual and accurate feedback on situation obtained. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities so that emergency and non-emergency signals are correctly monitored. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to monitored emergency and non emergency signals and enable the correct actioning thereof to relevant role players. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with relevant role players. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that signals and information are assessed as to level of priority. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information:

    Specified Requirements

    Specified requirements include legal and legislative specific requirements and are
    Legal
  • Applicable sections of the Occupation Health and Safety Act
  • Applicable sections of the Criminal Procedures Act
  • Applicable sections of specific Acts relevant to unique job/workplace environments

    Context Specific
  • Training provider user manuals
  • Specifications, agreements, policies and procedures

    Resources required for Assessment:
  • Work station.
  • Necessary administrative and stationary issue.
  • Computer terminal.
  • Criterion referenced assessment instructions/tools.
  • A suitable venue: workplace and classroom. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  22491   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2006-11-16  SAS SETA 
    Elective  58696   National Certificate: Close Protection  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.