All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Pack customer purchases at point of sales

SAQA US ID	UNIT STANDARD TITLE
114893	Pack customer purchases at point of sales
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for persons working in the wholesale and retail sector who pack customer purchases at POS. This person might or might not also record the sale on the POS Persons credited with this unit standard will be able to pack customer purchases so that damage is minimised and the customer's image of the organisation is enhanced

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Numeracy and literacy at NQF level 1 or equivalent.

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain factors impacting on the packing of customer purchases.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The relevant legislation as it impacts on the organisation, is explained.

ASSESSMENT CRITERION 2

Organisation policy in respect of charging for bags and packing of parcels is explained

ASSESSMENT CRITERION 3

The effect the characteristics of different stock has on the choice of packing material in general, is explained

SPECIFIC OUTCOME 2

The importance of packing customer parcels correctly is explained.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The impact of how badly packed and well-packed parcels affect on the image of the organisation is explained.

ASSESSMENT CRITERION 2

Explaination of how damages can be caused through bad packing of customer parcels and the effect of this on the organisation is described.

ASSESSMENT CRITERION 3

Explainatin of how customers could be injured if a dangerous/sharp item is not packed correctly and how this would affect the organisation is done.

SPECIFIC OUTCOME 3

Pack customer purchases.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Ensure availability of required packing material at POS.

ASSESSMENT CRITERION 2

Match packing material to the characteristics of the product purchased.

ASSESSMENT CRITERION 3

Pack customer purchase according to stock characteristics and organisational policy.

ASSESSMENT CRITERION 4

Implement organisational service standards when handing customers their parcels.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA. Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The demonstrated understanding of: Applicable legislation covering the packing of customer's purchases. Organisation's policy in respect of packing of customer purchases. Different stock characteristics and how these affect the choice of packing materials in the industry How the packing of customer's purchases impacts on the image the customer has of the organisation. How packing of purchases can result in damaged stock and injury to customers and how to pack to prevent this occurring Organisation's procedures for the replenishment of packing material at POS How to pack stock sold by the organisation according to organisational policy and procedures. Organisational service standards when handing customers their parcels.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Solving problems Evident in the following specific outcomes and assessment criteria Specific outcome: Pack customer purchases. Assessment criteria Ensure availability of required packing material at POS

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team Evident in the following specific outcome and assessment criterias Specific outcome: Pack customer purchases. Assessment criteria Ensure availability of required packing material at POS. Match packing material to the characteristics of the product purchased Pack customer purchase according to stock characteristics and organisational policy. Implement organisational service standards when handing customers their parcels

UNIT STANDARD CCFO ORGANISING

Organise oneself and ones activitiies Evident in the following specific outcomes and assessment criteria Specific outcome: Pack customer purchases. Assessment criteria Pack customer purchase according to stock characteristics and organisational policy.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise, and critically evaluate information Evident in the following specific outcomes and assessment criteria Specific outcome: Pack customer purchases. Assessment criteria Match packing material to the characteristics of the product purchased

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively Evident in the following specific outcomes and assessment criteria Specific outcome: Pack customer purchases. Assessment criteria Ensure availability of required packing material at POS Implement organisational service standards when handing customers their parcels

UNIT STANDARD CCFO DEMONSTRATING

Understand the world as a set of related systems Evident in the following specific outcomes and assessment criterias Specific outcome Explain the importance of packing customer parcels correctly Assessment criteria Explain how badly packed and well-packed parcels impact on the image of the organisation. Explain how damages can be caused through bad packing of customer parcels and the effect of this on the organisation Explain how customers could be injured if a dangerous/sharp item is not packed correctly and how would affect the organisation.

UNIT STANDARD CCFO CONTRIBUTING

Maintain the environment Evident in the following specific outcomes and assessment criteria Specific outcome: Pack customer purchases. Assessment criteria Pack customer purchase according to stock characteristics and organisational policy.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	48763	National Certificate: Retail Shop Floor Practices	Level 2	NQF Level 02	Passed the End Date - Status was "Registered"	2007-05-02	Was W&RSETA until Last Date for Achievement
Elective	49280	National Certificate: Wholesale and Retail Distribution	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	58206	National Certificate: Wholesale and Retail Operations	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	58308	National Certificate: Informal Small Business Practice	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	63409	National Certificate: Wholesale and Retail Operations	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	48764	National Certificate: Wholesale and Retail Sales Practice	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-10-22	Was W&RSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Gemini Training And Development Pty Ltd
2.	Intellect Management and Training
3.	Visual Excellence Trading 508 (Pty) Ltd

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.