SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Uphold ethical professional conduct in agency administration 
SAQA US ID UNIT STANDARD TITLE
114856  Uphold ethical professional conduct in agency administration 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-06-26  2010-06-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2011-06-26   2014-06-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard has as its core purpose, qualifying learners who will demonstrate ethical and professional conduct in the administration of an agency. They will manage the application of the Batho Pele principles, develop appropriate thinking strategies; determine strategies to adjust to new environments and cultures; manage time, resources and maintain confidentiality.

The qualifying learner will be able to:
  • Develop thinking skills applicable in an administrative context.
  • Manage the application of the DFA code of conduct.
  • Manage and sustain the Batho Pele principles in the workplace.
  • Manage change and diversity in a mission.
  • Develop leadership skills. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard are assumed to have completed a Level 5 qualification or RPL equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop thinking skills applicable in administrative contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Memory systems are described and modes of thinking identified. 

    ASSESSMENT CRITERION 2 
    Logical reasoning is demonstrated in specific contexts. 

    ASSESSMENT CRITERION 3 
    Questioning strategies are developed. 

    ASSESSMENT CRITERION 4 
    Problem solving of specific administrative issues is demonstrated. 

    ASSESSMENT CRITERION 5 
    Mind-mapping and flow charts are utilized effectively in administrative activities. 

    ASSESSMENT CRITERION 6 
    Strategic planning in terms of goal setting is demonstrated. 

    SPECIFIC OUTCOME 2 
    Manage the application of the DFA code of conduct. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The DFA code of conduct is evaluated in terms of expected professional image for administrators. 

    ASSESSMENT CRITERION 2 
    The expected professional behaviour is communicated to all staff. 

    ASSESSMENT CRITERION 3 
    Knowledge of procedures to follow when staff is in breach of the code of conduct is demonstrated. 

    ASSESSMENT CRITERION 4 
    Strategies to motivate staff to comply with the code of conduct are compiled and implemented. 

    SPECIFIC OUTCOME 3 
    Manage and sustain the Batho Pele principles in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Batho Pele is defined and its origin explained. 

    ASSESSMENT CRITERION 2 
    The eight Batho Pele principles are evaluated. 

    ASSESSMENT CRITERION 3 
    The significance of the eight principles in administrative practice in a foreign mission is discussed. 

    ASSESSMENT CRITERION 4 
    Own performance is measured against these principles. 

    ASSESSMENT CRITERION 5 
    Strategies to implement Batho Pele are planned and evaluated in context. 

    SPECIFIC OUTCOME 4 
    Demonstrate leadership skills. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Personal motivators for each staff member, are identified. 

    ASSESSMENT CRITERION 2 
    Interpersonal skills in working with administrative staff are demonstrated and applied. 

    ASSESSMENT CRITERION 3 
    Leadership skills are demonstrated and practiced. 

    ASSESSMENT CRITERION 4 
    Strategies to monitor conflict situations in administrative context are discussed. 

    ASSESSMENT CRITERION 5 
    Potential conflicts situations amongst personnel are identified and resolved. 

    ASSESSMENT CRITERION 6 
    Skills of assertiveness are demonstrated. 

    SPECIFIC OUTCOME 5 
    Manage change and diversity in a mission. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Knowledge of change and change management is demonstrated. 

    ASSESSMENT CRITERION 2 
    Foundations for developing healthy relations are analysed. 

    ASSESSMENT CRITERION 3 
    Co-operation and effective teamwork are planned. 

    ASSESSMENT CRITERION 4 
    Coping mechanisms are discussed. 

    ASSESSMENT CRITERION 5 
    Adjustment to the new environment is facilitated. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Assertiveness training
  • Memory systems
  • Thinking skills (i.e. De Bono Thinking hats, CoRT tools, etc,)
  • Problem-solving
  • Questioning techniques
  • Batho Pele principles and practice: Consultation, Service Standards, Access, Courtesy, Information, Openness and transparency, Redress and Value for Money.
  • Management of cultural diversity
  • Formal assessment for future career-building and development
  • Professional skills as in life of a diplomat
  • Leadership skills
  • Adjustment and culture shock
  • Managing diversity
  • Paradigm shifts
  • Cultural diversity
  • Equity 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in presenting the best interest of South Africa. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information pertaining to handling diversity and change. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in all circumstances. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems to acquire best possible understanding diversity. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    Assessment methods and integrated assessment

    Ensure that assessment cover the specific outcomes, the critical cross-field outcomes and the essential embedded knowledge. Assessment activities should be appropriate to the context and tools may include self-assessment, peer assessment, formative and summative assessment.

    A range of assessment methods should be used, including direct observation, product sample, simulation, questioning (verbal or written) and testimony (portfolio collection of evidence).

    Integrated assessment: It may be more effective and efficient to assess a "events". Ensure that the commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48762   Advanced Certificate: Mission Administration  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was PSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.