SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Apply public sector policies and procedures to achieve administration objectives

SAQA US ID	UNIT STANDARD TITLE
113967	Apply public sector policies and procedures to achieve administration objectives
ORIGINATOR
SGB Public Administration and Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Public Administration
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	12
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2003-12-03	2006-11-16	SAQA 0151/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-11-16		2010-11-16

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
242870	Apply public sector policies and procedures to achieve administration objectives	Level 3	NQF Level 03	12

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for persons involved with public sector administration work at the practitioner level. Persons credited with this Unit Standard are able to provide administration services that meet and exceed the requirements laid down in performance level agreements.

Learners will be able to:

Identify functions of administration in the public sector

Identify and use organisational policies and procedures to achieve work objectives

Identify and use work area systems to achieve agreed work objectives

Operate office communication systems

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Persons attempting this Unit Standard should be competent in:

Communication at NQF Level 2
Mathematical Literacy at NQF Level 2

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify functions of administration.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The functions of an administrative work unit are identified in terms of services provided.

ASSESSMENT CRITERION RANGE

Examples of functions should include at least the following:

Receiving, collating and classifying information ,

Processing and interpreting information,

Recording and retrieving information,

Processing and recording numerical, financial and statistical data; and

Providing clerical and customer services.

ASSESSMENT CRITERION 2

2. The need for security and confidentiality of information to be maintained is identified in terms of organisational policies and procedures.

ASSESSMENT CRITERION RANGE

Should include at least the following:

access to information,

access to office and physical resources,

access to electronic sources or stores of information,

screening and supervision of visitors,

storage and disposal of information

SPECIFIC OUTCOME 2

Identify and use organisational policies and procedures.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Organisational policies and procedures for organising work and workload are identified to provide a framework for compliance in own work processes.

ASSESSMENT CRITERION 2

2. Organisational policies and procedures for organising own work and workload are complied with in terms of:

planning and pacing of work;

establishment of priorities and completion of work in order of priority;

allocation of time for tasks;

organisation of own work area; and

own management of telephonic and e-mail communication.

ASSESSMENT CRITERION 3

3. Organisational policies and procedural requirements are met in terms of qualitative and quantitative measures or benchmarks applied to own work and tasks.

SPECIFIC OUTCOME 3

Identify and use work unit systems to achieve work objectives.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Internal and external services and systems for processing and achievement of administration objective are identified and used in accordance with organisation policies and procedures.

ASSESSMENT CRITERION RANGE

To cover both standard and specialist services and systems

ASSESSMENT CRITERION 2

2. Office equipment is used in accordance with operating instructions and organisational policies and procedures.

ASSESSMENT CRITERION RANGE

Evidence of one type of copying equipment and four other pieces of office equipment not including communications equipment.

ASSESSMENT CRITERION 3

3. Document filing procedures are used in accordance with filing system requirements and organisational policies and procedures.

ASSESSMENT CRITERION RANGE

Evidence of any two filing systems is required.

ASSESSMENT CRITERION 4

4. Business forms and calculations are completed in accordance with organisational policies and procedures.

ASSESSMENT CRITERION RANGE

May include customer information, sales and purchase orders, payment records, invoices, statements, receipts, bank deposits.

SPECIFIC OUTCOME 4

Operate office communication systems.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Electronic-mail communication procedures are identified and used in accordance with service provider features and organisational policies and procedures.

ASSESSMENT CRITERION 2

2. Telephone communication techniques are identified and used in accordance with communication system features and organisational policies and procedures.

ASSESSMENT CRITERION RANGE

Answering calls, processing telephone enquires, taking messages, transferring calls.

ASSESSMENT CRITERION 3

3. Facsimile equipment features are identified and used to transmit and receive messages in accordance with operating instructions and organisational policies and procedures.

ASSESSMENT CRITERION 4

4. Written and oral communications are drafted, delivered and recorded in accordance with nature and type of communication and organisational policies and procedures.

ASSESSMENT CRITERION RANGE

To include at least: memos; letters; electronic mail; reports; receiving, responding to and relaying oral and written messages.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.

Assessors must be registered as an Assessor with the relevant ETQA

Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.

Training providers must be accredited by the relevant ETQA.

Moderation should include both internal and external moderation where applicable.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The Statutory Framework
A working knowledge of: statute law affecting the provision of public sector
services:

Public Finance and Management Act or the Municipal Finance Management Act

Preferential Procurement Act

Black Economic Empowerment Act

Labour Relations Act

Basic Conditions of Employment Act

Acts specific to the public sector organizational context of the learner

The Organisation
A detailed understanding of:

Iinformation flows within the organisation

Organisational, external agency and employee requirements for information

Procedures for the security and confidentiality of information

Sources of information for the resolution of discrepancies.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Learners are able to identify and solve problems using critical and creative thinking processes to achieve the quantitative and qualitative administrative outputs laid down in their performance agreements.

UNIT STANDARD CCFO WORKING

Learners are able to work effectively with others as a member of a team, group, organization or community in order to gather all the necessary information required to complete administration tasks in their context.

UNIT STANDARD CCFO ORGANISING

Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that all tasks are completed to organisational requirements on time and to standard.

UNIT STANDARD CCFO COLLECTING

Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect the provision of effective administration services.

UNIT STANDARD CCFO COMMUNICATING

Learners are able to communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion to provide effective and efficient administration services.

UNIT STANDARD CCFO SCIENCE

The learner is able to use science and technology effectively and critically in producing administrative outputs in a manner sensitive to the environment and the health of others.

UNIT STANDARD CCFO DEMONSTRATING

The learner is able to demonstrate an understanding of the world as a set of inter-related systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on effective administration.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 242870, which is 'Apply public sector policies and procedures to achieve administration objectives', level 3, 12 credits.

Legal

Labour Relations Act

Basic Conditions of Employment Act

Occupational Injuries and Diseases Act (OID)

Regional Services Council Act (RSC)

Income Tax Act and amendments

Unemployment insurance Act

Skills Development and Skills Development Levy Act

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	48513	National Certificate: Public Administration	Level 3	NQF Level 03	Passed the End Date - Status was "Registered"	2006-11-16	Was PSETA until Last Date for Achievement
Core	49489	Further Education and Training Certificate: Road Transport Management in the Public Sector	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Core	48960	Further Education and Training Certificate: Social Security Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	HW SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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