SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage logistics operations 
SAQA US ID UNIT STANDARD TITLE
113835  Manage logistics operations 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners acquiring this standard will be learning towards obtaining a national qualification or are working within the logistical activities of a company in a management environment, where acquisition of competence against this standard will add value to learners job, or chances of finding employment.

The qualifying learner is capable of:
  • Managing customer satisfaction.
  • Measuring and controlling the overall costs of logistics activities.
  • Managing the transport function.
  • Managing the warehouse function.
  • Managing inventory and the purchasing function.
  • Managing order processing function. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard / qualification will have demonstrated competence against numeracy, logistics, business management and communication skills at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Just in time planning.
  • Economic ordering quantity.
  • Materials resources planning.
  • Materials distribution planning. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage customer satisfaction. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Internal and external customer service audits are planned and executed and are done by means of corporate customer service questionnaires, organised meetings and interviews with management, departments, suppliers, and clients. 

    ASSESSMENT CRITERION 2 
    2. The data gathered from internal and external audits is transformed into management decision-making information used to design different customer service level standards, which meets organisational standards, as well as the expectations of the respective clients. 

    ASSESSMENT CRITERION 3 
    3. The identification of areas where customer service can be improved results in the reduced total cost of logistics, maximisation of resources and increased profitability. 

    ASSESSMENT CRITERION 4 
    4. The analysis of business interruptions and customer reactions out-of-stock situations is used to develop customer service strategies that meets organisational standards and prioritises customers and products. 

    SPECIFIC OUTCOME 2 
    Measure and control the costs of logistic activities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The explanation of how an integrated approach to logistics activities can be implemented within the organisation promotes the concept of reduced total cost to the company and is consistent with organisational mission and vision. 

    ASSESSMENT CRITERION 2 
    2. Logistic cost calculations are used to measure the overhaul profitability of the organisation and identify areas which requires improvement. 

    ASSESSMENT CRITERION 3 
    3. The analysis of financial ratios is used to identify unacceptable management within the organisation and proposals on how to improve on these management activities. 

    SPECIFIC OUTCOME 3 
    Manage the transport function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The comparison and modal selection of transportation is based on modal characteristics as well as passenger/freight characteristics. 

    ASSESSMENT CRITERION 2 
    2. Transport carrier selection is done according to carrier characteristics consistent with organisational policies, regulations and standards. 

    ASSESSMENT CRITERION 3 
    3. The analysis and definition of transport management activities is consistent with organisational job description and reflects a holistic perspective of the transport function. 

    ASSESSMENT CRITERION 4 
    4. The analysis of transportation costing and performance measurement is done within the context of transportation productivity. 

    ASSESSMENT CRITERION 5 
    5. The explanation of where and how computer technology is applied within the transport function is consistent with organisational transportation computer technology. 

    ASSESSMENT CRITERION 6 
    6. The planning of inter-modal transportation routes is calculated by the evaluation of all route and product characteristics, resulting in the most cost-effective route being selected. 

    SPECIFIC OUTCOME 4 
    Manage the warehousing function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The analysis and definition of warehousing functions and activities is consistent with organisational needs for product movement, storage and information transfer. 

    ASSESSMENT CRITERION 2 
    2. The selection of appropriate warehouse handling equipment is based on the consideration of physical dimensions, financial implications, flexibility required and maintenance requirements. 

    ASSESSMENT CRITERION 3 
    3. The size and layout of a warehouse is planned by considering the characteristics of the product, handling equipment, volume and demand. 

    ASSESSMENT CRITERION 4 
    4. The planning of the number of warehouses required is based on the cost of logistical activities required for product/inventory movement. 

    ASSESSMENT CRITERION 5 
    5. The consideration of the utilisation of public, private or both types of warehouses is based on minimum overall cost to company and is consistent with organisational demand forecasting. 

    ASSESSMENT CRITERION 6 
    6. The explanation of computer technology used in the warehousing environment is consistent with efficient flow of information between the respective business functions of the organisation. 

    SPECIFIC OUTCOME 5 
    Manage inventory and the purchasing function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The control of inventory is consistent with customer service standards prescribed by management and organisational policies. 

    ASSESSMENT CRITERION 2 
    2. The identification of unacceptable inventory management and proposals on how to improve the situation leads to improved customer satisfaction and organisational profitability. 

    ASSESSMENT CRITERION 3 
    3. The description of materials management techniques is consistent with management materials management strategies. 

    ASSESSMENT CRITERION 4 
    4. The identification and definition of inventory carrying cost-factors leads to reduced overall logistic costs and improved cash flow. 

    ASSESSMENT CRITERION 5 
    5. The explanation of the impact of inventory investment on corporate profit performance is based on the concept of economic ordering quantities and also addresses the impact of ordering lead times. 

    ASSESSMENT CRITERION 6 
    6. The ability to control purchasing cost is measured and evaluated as an indicator of purchasing performance, which meets organisational standards and requirements. 

    SPECIFIC OUTCOME 6 
    Manage the order processing function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The identification and analysis of flaws in the order processing system leads to improved performance of the logistical function. 

    ASSESSMENT CRITERION 2 
    2. The analysis and identification of flaws in the order processing system leads to improved customer communication. 

    ASSESSMENT CRITERION 3 
    3. The identification and analysis of the respective components of ordering lead times improves the overall performance of the order cycle. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Desired outputs of logistics management.
  • Profit model
  • Financial ratios
  • Economic ordering quantity
  • Selection criteria for private, public and combined warehousing
  • Modal selection
  • Carrier selection
  • Customer service audits
  • Customer/product analysis 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team and organisation to conduct, communicate and perceive logistical activities in an integrated and holistic manner. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion, with regards to determining logistical cost factors and communicating with all role players within the logistics chain. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set or related systems by effectively and accurately analysing logistical systems. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  48439   Further Education and Training Certificate: Road Transport Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Elective  58394   National Certificate: Film and Television Production  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  74149   National Certificate: Supply Chain Management  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academics Dynamics (Pty) Ltd 
    2. Aldabri 106 Institute for Quality Pty Ltd 
    3. Alika Investment CC 
    4. Artshub Institute 
    5. Aviwe Business Development and 
    6. BDCE (Pty) Ltd 
    7. Big Fish 
    8. Bizz Professional Training and Skills Development 
    9. BLC Entertainment 
    10. Centre for Logistics Excellence (Pty) Ltd 
    11. Circleway College 
    12. Commerce Edge South Africa 
    13. CREATIVE ARTS COLLEGE 
    14. Dee-Bravo Training Centre 
    15. Digital Media Arts College 
    16. Edu Wize Group Pty Ltd 
    17. End 2 End Supply Chain Academy 
    18. Epitome Villa (Pty)Ltd 
    19. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    20. FILM Mentorship & Training SA 
    21. Footprint Media academy Pty ltd 
    22. Frayintermedia Cc 
    23. Global Maritime Legal Solutions Pty Ltd 
    24. Gold Class Group 
    25. Greenview Training and Development Skills Centre 
    26. HDPSA GROUP PTY LTD 
    27. IGKM Management Servicers (Pty) Ltd 
    28. Ikusasa Lethu Projects and Training (Pty) Ltd 
    29. Imbo driving school 
    30. Imperial Logistics & Transport A Div Of Imper 
    31. Innovative Shared Services 
    32. Institute for the Advancement 
    33. IT Labs Consulting 
    34. Johannesburg Institute of Engi 
    35. K Boneng Consulting Services 
    36. KDS Centre for Skills Development and Training Pty Ltd 
    37. Khula KL Development Services (Pty) Ltd 
    38. KLM Empowered Human Solution Specialists 
    39. KPI Consulting Pty LTD 
    40. KVR Training and Business Solutions 
    41. Learncorp 
    42. Learning Exchange Pty (Ltd) 
    43. Maximum Dev Institute Primary Co-Operative Limited 
    44. MBOWA COLLEGE PTY LTD 
    45. McLennan and Associates (Pty) Ltd 
    46. Media Village Training 
    47. Metro Minds 
    48. Modern Technical College FET 
    49. Movietech Film and Television College 
    50. OL Afrika Media 
    51. OPELONG BUSINESS INSTITUTE (PT 
    52. Open Learning Group 
    53. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    54. Phephani Learnerships cc 
    55. PMA Holding (Pty) Ltd 
    56. Pracical Audio Solution 
    57. Production Management Institute 
    58. Production Management Institute (PMI) 
    59. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    60. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    61. PRX SCHOOL TEST 
    62. Quantum Leap College Pty Ltd 
    63. Richfield Graduate Institute of Technology Pty Ltd 
    64. Royal Impression Academy 
    65. SA College of Technology (PTY) 
    66. Sabela Learning Academy 
    67. School of Shipping 
    68. SOUTH AFRICAN CORPORATE TRAINI 
    69. Southern Africa Youth Project 
    70. Southern Seas Institute CC 
    71. TEST 3_18 March 2019 
    72. The Camera Academy 
    73. The Media Workshop 
    74. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    75. The Open Window (Pty) Ltd 
    76. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    77. Thobologo Training and Education Group 
    78. Thubelihle Graduate Institute 
    79. Training at Work Pty (Ltd) 
    80. Training Consultant and SD College 
    81. Twin Mark Strategy and Management Consultants (Pty) Ltd 
    82. Ukwakhile Training 
    83. Velile Supply Chain Consulting 
    84. VSL General Trading CC 
    85. VUTHLARI MARKETING CONSULTING 
    86. Yab Business Solution 
    87. Yes We Can Consulting Pty Ltd 
    88. Youth Media Movement 
    89. ZA WIT (PTY) LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.