SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Identify additional value adding opportunities additional to an existing service level agreement in a cleaning environment

SAQA US ID	UNIT STANDARD TITLE
110456	Identify additional value adding opportunities additional to an existing service level agreement in a cleaning environment
ORIGINATOR
SGB Hygiene & Cleaning Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Cleaning, Domestic, Hiring, Property and Rescue Services
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Learners working towards this standard will be learning towards the full qualification. The learner will be able to identify value adding cleaning opportunities additional to an existing service level agreement.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The learner has the speaking and listening ability equal to NQF Level 2 Communication Skills standard and/or any other communication skill that will enable him/her to confirm the knowledge and skills required by this unit standard.
The learner is certified and is currently competent in the cleaning and hygiene qualification at NQF Level one.

UNIT STANDARD RANGE

1. The scope of this unit standard is for any person who is required to identify additional value adding opportunities additional to an existing service level agreement.
2. In the context of this unit standard, value adding opportunities refers to opportunities for cleaning activities that are additional and unscheduled and that generate additional income for the service provider.

Range statements that refer to the assessment criteria in this unit standard:

1. Assessment criteria marked with * are assessed according to work-site procedures.
2. Operating processes refer to, but are not limited to, construction, manufacturing, retailing and administrative activities.
3. Additional/unscheduled cleaning refers to, but is not limited to, general cleaning activities and operations the performance of which do not form part of the service level agreement.
4. Relevant details would include, but is not limited to: Area to be cleaned, nature of the cleaning requirement, date of report, to whom reported, recommendations offered, action taken, follow up date.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify additional cleaning opportunities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Has a basic knowledge of the customer`s operating processes.

ASSESSMENT CRITERION 2

2. Establishes opportunities within the customer`s operational processes, which may create the need for additional/unscheduled cleaning.

ASSESSMENT CRITERION 3

3. Gives examples of opportunities within the customer`s operating processes that could result in the need for additional/unscheduled cleaning.

ASSESSMENT CRITERION 4

4. Establishes the areas of the customer`s premises, which are likely to require additional/unscheduled cleaning from time to time.

ASSESSMENT CRITERION 5

5. Identifies customer operating processes and house keeping practices that require additional cleaning functions to meet requirements set out in the OHS Act.

ASSESSMENT CRITERION 6

6. Gives examples of house keeping practices that could result in the need for additional/unscheduled cleaning.

ASSESSMENT CRITERION 7

7. Identifies those customer employees who would be aware of any additional cleaning requirements, and maintains ongoing dialogue with them.

ASSESSMENT CRITERION 8

8. Identifies by designation the three most likely members of the customer employees through whom additional/unscheduled work would be authorised.

ASSESSMENT CRITERION 9

9. Regularly looks for additional/unscheduled cleaning opportunities while checking on scheduled cleaning activities and during site inspections.

ASSESSMENT CRITERION 10

10. Gives examples of additional/unscheduled cleaning opportunities that may be observed during site inspections.

ASSESSMENT CRITERION 11

11. Promotes awareness amongst cleaning staff of the potential for additional/unscheduled cleaning, within their immediate environment.

ASSESSMENT CRITERION 12

12. Explains the reporting procedure for cleaning staff to report any additional/unscheduled cleaning requirements of the customer.

SPECIFIC OUTCOME 2

Reports the additional cleaning requirement.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Reports the potential additional/unscheduled cleaning opportunity.

ASSESSMENT CRITERION 2

2. Explains the reporting procedure.

ASSESSMENT CRITERION 3

3. Explains what would be the relevant details which should be included on the report.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. An assessor accredited by the Services SETA ETQA will assess the competency.
2. Assessment procedures will be supplied to the ETQA in alignment with NSB requirements.
3. All assessment activities must be fair so that all candidates can have equal opportunities.
4. Assessment will be free of gender, ethnic or other bias.
5. Questions and answers must determine the theoretical knowledge.
6. Direct observation, preferably in the workplace, or as a second choice in
7. For cleaning staff to report speedily, any additional cleaning requirements of the customer.
8. A practical demonstration of competencies is required in this unit standard.
9. Internal moderation.
10. External moderation.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge is reflected within the assessment criteria of each Specific Outcome.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems in which response displayed that responsible decisions, using critical and creative thinking have been made.

Evident in Specific Outcome 1 and 2.

Identify additional cleaning opportunities

Reports the additional cleaning requirement

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities responsibly and effectively.

Evident in Specific Outcome 1 and 2

Identify additional cleaning opportunities

Reports the additional cleaning requirement

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively by using mathematical and / or language skills in the modes of oral and / or written presentation.

Evident in Specific Outcome 2

Reports the additional cleaning requirement

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation.

Evident in Specific Outcome 1.

Identify additional cleaning opportunities

UNIT STANDARD CCFO CONTRIBUTING

Contribute to the full personal development of each learner and the social and economic development of the society at large by: participating as a responsible citizen in the life of local, national, and global communities.

Evident in Specific Outcomes 1 and 2

Identify additional cleaning opportunities

Reports the additional cleaning requirement

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	20175	National Certificate: Hygiene and Cleaning Supervision	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	83946	National Certificate: Management	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-07-30	As per Learning Programmes recorded against this Qual

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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