SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate effectively in teams 
SAQA US ID UNIT STANDARD TITLE
110001  Communicate effectively in teams 
ORIGINATOR
Chemical Industries SGB 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This standard is aimed at people who are currently working, or who intend to work, in formal or informal work places, where job holders are required to have good communication skills.

People credited with this unit standard are able to:
  • Establish and maintain working relations with colleagues, team members, other departments
  • Enhance productive working relationships with immediate supervisor
  • Identify and minimize interpersonal conflict
  • Establish and maintain relationships with customers and suppliers 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence against numeracy and literacy at ABET Level 3 or equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Establish and maintain working relations with colleagues, team members, other departments. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Communication is conducted in a manner that promotes productive working relationships. 
    ASSESSMENT CRITERION RANGE 
  • Behaviors will reflect: respect for individuals, other cultures, other view points; active listening skills; frequent exchange of information; shared communication values.
     
    		•

    ASSESSMENT CRITERION 2 
    2. Opportunities to discuss work related matters with team members are actively utilized, and discussions initiated as required. 

    ASSESSMENT CRITERION 3 
    3. Assistance and/or advice is offered in a helpful manner and where necessary individuals are referred to specialists. 

    ASSESSMENT CRITERION 4 
    4. Undertakings to others are met and feedback on progress and/or constraints is given in time to allow for contingency planning. 

    ASSESSMENT CRITERION 5 
    5. Where concern exists over the quality of work the matter is directly raised with team members and/or reported to those responsible. 

    SPECIFIC OUTCOME 2 
    Enhance productive working relationships with immediate supervisor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Immediate supervisor is kept informed at an appropriate level of detail about progress, results and achievements. 

    ASSESSMENT CRITERION 2 
    2. Information about problems and/or opportunities to improve the process is clear, accurate and provided with an appropriate degree of urgency. 

    ASSESSMENT CRITERION 3 
    3. Information and advice on matters within the area of responsibility are sought from immediate supervisor as necessary. 

    ASSESSMENT CRITERION 4 
    4. Differences are dealt with in ways that reduce dysfunctional conflict and maintain productive working relationships. 

    ASSESSMENT CRITERION 5 
    5. Requirements of job are satisfied to the agreed performance levels and activities are performed in a helpful and willing manner. 

    SPECIFIC OUTCOME 3 
    Identify and minimise interpersonal conflict. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Expected standards of work and behaviour and consequences for non-compliance are described with reference to relevant documents. 

    ASSESSMENT CRITERION 2 
    2. Problems which directly or indirectly affect work are discussed with the person/s concerned in time to prevent conflict situations. 

    ASSESSMENT CRITERION 3 
    3. Potential and actual conflicts are identified and actions taken prevent conflict escalation. 

    ASSESSMENT CRITERION 4 
    4. Actions to minimize conflict satisfy legal and organizational requirements and approved codes of practice. 
    ASSESSMENT CRITERION RANGE 
  • One-on-one discussion, team conflict resolution mechanisms, formal grievance procedures, formal disciplinary procedures.
     
    		•

    ASSESSMENT CRITERION 5 
    5. Descriptions of the problem or conflict situation are accurate and complete, and submitted in accordance with organizational requirements. 

    ASSESSMENT CRITERION 6 
    6. Confidentiality is maintained in accordance with shared values. 

    ASSESSMENT CRITERION 7 
    7. Conflict situations are referred to appropriate people according to organizational requirements. 

    SPECIFIC OUTCOME 4 
    Establish and maintain relationships with customers and suppliers. 
    OUTCOME RANGE 
  • SO4 Customers in this context can mean internal or external customers. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Communication is conducted in a manner that promotes productive working relationships. 
    ASSESSMENT CRITERION RANGE 
  • Behaviors will reflect: respect for individuals, other cultures, other view points; active listening skills; frequent exchange of information; shared communication values.
     
    		•

    ASSESSMENT CRITERION 2 
    2. Expected standards of service and behaviour towards customers are described with reference to relevant documents. 
    ASSESSMENT CRITERION RANGE 
  • Service level expectations, ordering procedures, delivery times, feedback procedures.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Expectations are agreed between provider and customer, and records are available to both for future reference. 

    ASSESSMENT CRITERION 4 
    4. Good customer service practices are described and the implications explained, without reference to source materials. 

    ASSESSMENT CRITERION 5 
    5. Potential and actual service problems are identified and actions taken enhance customer service levels. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Educational Training Quality Assurance Body (ETQA), for the Chemical Industry in consultation with GEN/FETQA will accredit providers offering learning towards this standard and will register assessors. They will also appoint the internal and external moderators. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Interpersonal skills
  • Conflict resolution skills
  • Good communication practice and skills
  • Group dynamics
  • Giving and receiving feedback
  • Goal setting and time management
  • Conditions of employment
  • Grievance and disciplinary procedures
  • Customer relations and service principles 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made. 
    		•

    UNIT STANDARD CCFO WORKING 
  • Work effectively with others as a member of a team and organization. 
    		•

    UNIT STANDARD CCFO ORGANISING 
  • Organize and manage oneself and one`s activities responsibly and effectively. 
    		•

    UNIT STANDARD CCFO COLLECTING 
  • Collect, analyse, organise and critically evaluate information. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion. 
    		•

    UNIT STANDARD CCFO SCIENCE 
  • Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
  • Demonstrating and understanding of the world as a set or related systems by recognizing that problem solving contexts do not exist in isolation. 
    		•

    UNIT STANDARD CCFO CONTRIBUTING 
  • In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of reflecting on and exploring a variety of strategies to learn more effectively; participating as responsible citizens in the life of local, national and global communities; being culturally and aesthetically sensitive across a range of social contexts. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  36156   National Certificate: Chemical Manufacturing Operations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2006-12-03  Was CHIETA until Last Date for Achievement 
    Fundamental  49066   National Certificate: Railway Signalling: Installation and Scheduled Maintenance of Equipment  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  57878   National Certificate: CNC Production Machining  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  58860   National Certificate: Electro-Mechanical Winding  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  59019   National Certificate: Tissue Conversion  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.