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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Diploma in Office Management and Technology 
SAQA QUAL ID QUALIFICATION TITLE
97049  Diploma in Office Management and Technology 
ORIGINATOR
Walter Sisulu University 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CHE - Council on Higher Education  HEQSF - Higher Education Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Diploma (Min 360)  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  360  Not Applicable  NQF Level 06  Regular-Provider-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Registered-data under construction  EXCO 0324/24  2024-07-01  2027-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2027-06-30   2029-06-30  

Registered-data under construction

The qualification content is currently being updated for the qualifications with the status “Registered-data under construction” or showing “DETAILS UNDER CONSTRUCTION” to ensure compliance with SAQA’S Policy and Criteria for the registration of qualifications and part-qualifications on the National Qualifications Framework (NQF) (As amended, 2022). These qualifications are re-registered until 30 June 2027 and can legitimately be offered by the institutions to which they are registered.

 

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
This qualification serves as an accessibility vehicle to all professional dimensions in the field of Office Management and Technology. Successful learners will be competent in performing collaborative information Management, Administrative functions and responsibilities. It is an area of study that prepares individuals to supervise and manage the operations, personnel and management level divisions in organisations.

The focus will be on collaboration, content management, enterprise search, information governance, social networking, business and knowledge management. The emphasis is on the transformed administrative business systems operate within a dynamic information Communication and Technology (ICT) interface. Completion of the qualification provides access to the following careers: information and administrative managers, office managers, executive and personal assistants.

The qualification also includes instruction in employee management, administrative records management; information security; office facilities design and workspace management; preparation and evaluation of business management data and public relations. Developing social networking skills is an integral part of the Diploma. The qualification strives to achieve centred learning through supportive teaching provided by mentoring, life-skills and language proficiency programs aimed at assisting underprepared learners.

Rationale:
The design of the qualification has an appropriate balance of theoretical, practical and experiential knowledge and skills. The learners study the theory part for three consecutive years and of which part of that is ten weeks practical and experiential knowledge whereby learners are exposed to employment opportunities. The qualification has been designed to equip the learners with the skills and aptitudes that are relevant to respond to the challenges that face the corporate world. In terms of the Exit Level Outcomes, the learners will have the competency to use appropriate business administration principles, management principles, information management principles and entrepreneurial skills. The learner will be competent enough to effectively execute administrative tasks and management tasks in a business environment. The qualification is intended to provide the learners with a broader understanding of the general principles of the Law of the Republic of South Africa. Qualifying learners will apply the knwoledge efficiently in legal practice. The qualification provides a brief overview of the conveyancing practice and the applicable legislation. The learner will be empowered to perform advanced information processing taking into account most recent changes and developments in-office systems. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Recognition of Prior Learning (RPL):
Recognition of Prior Learning (RPL) is recognised, subject to the requirements of the qualification and as per Institution policy). RPL demonstrates competency for admission into this qualification. This qualification may be achieved in part through RPL processes.

Entry Requirements:
The minimum entry requirement for this qualification is:
  • Senior Certificate, NQF Level 4 with endorsement.
    Or
  • National Senior Certificate, NQF Level 4 granting access to Diploma studies.
    Or
  • National Certificate Vocational, NQF Level 4 granting access to Diploma studies. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    This qualification consists of the following compulsory and elective modules at Level 5 and 6 totalling 360 Credits.

    Compulsory Modules at Level 5, 160 Credits:
  • Information Administration I, 24 Credits.
  • Life skills, 2 Credits.
  • Information literacy, 2 Credits.
  • Computer literacy, 10 Credits.
  • Business Administration I, 24 Credits.
  • Financial Accounting 1 module 1, 12 Credits.
  • Financial Accounting I, Module 2, 12 Credits.
  • Communication I, 10 Credits.
  • Information Administration II, 40 Credits.
  • Business Administration II, 24 Credits.

    Electives Modules at Level 5, 80 Credits (Choose three modules):
  • Human Resource Management 1, 24 Credits.
  • Legal Practice I, 24 Credits.
  • Human Resource Management II, 24 Credits.
  • Mercantile Law I, 24 Credits.
  • Legal Practice II, 24 Credits.
  • Financial Accounting II Module 1, 12 Credits.
  • Financial Accounting II Module 2, 12 Credits.

    Compulsory Modules at Level 6, 120 Credits:
  • Information Administration III, 36 Credits.
  • Business Administration III, 24 Credits.
  • Work Integrated Learning (WIL), 60 Credits. 
    		•

    EXIT LEVEL OUTCOMES 
    1. Demonstrate knowledge and understanding of the various means of accessing, processing, disseminating, repackaging and communicating information, including the use of information technology effectively to function in a changing business environment.
    2. Use a range of business administration, human resource management, customer relations and other skills to identify, analyse and solve problems in the effective administration of public or private organisations, including applying the relevant legal and Office Management and Technology principles to make informed decisions ethically.
    3. Demonstrate knowledge and the effective use of integrated data communications, data management systems, Enterprise Resource Planning (ERP), workplace ergonomics, and Social Networking Applications (SNAs) and enterprise social knowledge networks in managing administrative information.
    4. Make decisions and act appropriately in utilising integrated applications to engage in corporate governance collaboratively. Evaluate, select and apply appropriate methods in performing information processing and ICT responsibilities using contemporary administrative systems.
    5. Manage and maintain the principles related to the planning, presentation and executing of projects within the Office Management and Technology environment.
    6. Work effectively in a team when planning and managing the handling, controlling and maintaining administrative information processes to meet the expectations of the industry.
    7. Demonstrate a detailed knowledge and understanding of the concepts, rules and theories applicable to Office Management and Technology and other areas of ICT and how that knowledge relates to other fields, discipline and practices. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:
    The qualification adopts an integrated assessment approach. Learners will achieve competence in this qualification through demonstrating their knowledge and skills about the learning outcomes and assessment criteria as reflected in the qualification's assessment strategy. Related or complementary outcomes will be assessed using the same activity or evidence.

    Three methods of assessment are used in this qualification:
    1. Observation.
    This method of assessment is used to evaluate how learners perform specific procedures and how they demonstrate techniques about the tasks performed as part of the Office Management and Technology function. This method of assessment will be used in assessing practical learning activities in simulated environments as part of the WIL.
    2. Products/projects.
    This method of assessment is used to show how learners to access, interpret and manage information related to the tasks and activities performed as part of the information administration function. Learners are assessed on completed/developed relevant products which they have created as part of their learning.
    3. Questioning.

    This method of assessment is used to enable learners to demonstrate knowledge and understanding of the concepts, principles, processes and procedures associated with the Office Management and Technology function. This is usually done through theoretical tests, written examinations and assignments which form part of the assessments strategy in both NQF 5 and 6 modules. 

    INTERNATIONAL COMPARABILITY 
    This qualification compares with the following international qualifications in terms of the range of competencies in the learning content offered. 

    ARTICULATION OPTIONS 
    This qualification allows possibilities for both vertical and horizontal articulation.

    Horizontal Articulation:
  • Diploma in Management, NQF Level 6.

    Vertical Articulation:
  • Advanced Diploma in Office Management and Technology, NQF Level 7. 
    		•

    MODERATION OPTIONS 
    N/A 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    N/A 

    NOTES 
    N/A 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Walter Sisulu University 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.