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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Diploma in Office Management and Technology 
SAQA QUAL ID QUALIFICATION TITLE
96865  Diploma in Office Management and Technology 
ORIGINATOR
Mangosuthu University of Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CHE - Council on Higher Education  HEQSF - Higher Education Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Diploma (Min 360)  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  360  Not Applicable  NQF Level 06  Regular-Provider-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Registered-data under construction  EXCO 0324/24  2024-07-01  2027-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2027-06-30   2029-06-30  

Registered-data under construction

The qualification content is currently being updated for the qualifications with the status “Registered-data under construction” or showing “DETAILS UNDER CONSTRUCTION” to ensure compliance with SAQA’S Policy and Criteria for the registration of qualifications and part-qualifications on the National Qualifications Framework (NQF) (As amended, 2022). These qualifications are re-registered until 30 June 2027 and can legitimately be offered by the institutions to which they are registered.

 

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The Office Management and Technology qualification serves as an accessibility vehicle to all professional dimensions in the field of office and information management. On completion, students will be competent in performing administrative and information management functions. This area of study prepares students to supervise and manage the operations and human resource management function of business offices. It includes employee supervision; management and labour relations; budgeting; office systems and maintenance; office records management; office facilities design and space management; preparation and evaluation of business data.

Rationale:
The Diploma develops graduates who can demonstrate focused knowledge and skills in Office Management and Technology (OFFMAT). Learners develop in-depth and specialised knowledge, together with practical skills through hands-on applications and work integrated learning (WIL) to enable learners to acquire the learning outcomes in the workplace. The lack of adequate office management and information management skills in South Africa creates a need for the training of good quality office employees. This qualification provides a set of very important and essential skills to support national efforts to equip prospective OFFMAT candidates to contribute to the South African economic develop. It focuses on administrative management skills, information and communication technologies and strategic management skills. The qualification, also, includes important business related modules to ensure a balanced perspective of contemporary business to inform the environment in which graduates will have to operate. The Diploma will assist in addressing national skills shortages and graduates will be empowered to take up positions as:- i) Office Managers/Administrative Managers, Personal Assistants, Secretaries and Information Managers in all sectors of the economy. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Recognition of Prior Learning (RPL):
The qualification will be awarded to a learner who provides evidence that she/he has achieved the stated specific outcomes (as per MUT's Recognition of Prior Learning Policy).

Entry Requirements:
  • National Senior Certificate with rating codes.
    Or
  • Senior Certificate (Old Matric).
    Or
  • National Certificate N4 Further Education and Training (FET). 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    Level 6 Modules:
  • Business Administration I, 28 Credits.
  • Communication I, 28 Credits.
  • Information Administration I, 28 Credits.
  • Human Resource Management I, 28 Credits.
  • Financial Accounting I or Legal Practice I, 28 Credits.
  • Business Administration II, 28 Credits.
  • Communication II Information Admin II, 28 Credits.
  • Human Resource Management II, 28 Credits.
  • Financial Accounting II or Legal Practice II, 28 Credits.
  • Business Administration III, 30 Credits.
  • Information Admin. III, 30 Credits.
  • Office Management and Technology Practice, 24 Credits. 
    		•

    EXIT LEVEL OUTCOMES 
    Exit Level Outcome 1:
  • Demonstrate knowledge and skills in the performance of administrative duties as an office professional.
  • Demonstrate an understanding of how an organisation functions.
  • Apply various computer software programmes to facilitate the performance of office duties.
  • Apply human resources management principles in the office environment.
  • Demonstrate proficiency in communication skills.
  • Demonstrate knowledge and understanding of the application of legal principles in the context of the office environment.
  • Apply basic financial accounting principles. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria for Exit Level Outcome 1:
  • Time management and scheduling of office work skills are displayed.
  • Problem solving skills are displayed in solving office related problems.
  • Office administrative procedures are followed correctly in the performance of office duties.
  • The organisational structure is understood and the impact thereof on office operations.
  • Prepare office documents using MS Office word processing programme.
  • Presentations are prepared using MS power point programme.
  • Spreadsheets and databases are prepared using the MS Excel and Access Programmes.
  • Demonstrate an understanding of the Labour Relations Act and apply labour relations principles.
  • Basic human resources management functions (recruitment, induction, job performance evaluation, on-the-job and off-job training etc.) are understood and applied correctly.
  • Ability to use various means of communication in the office is displayed.
  • Correct legal principles are followed in office related business transactions.
  • Correct accounting principles are followed in preparing financial statements and subsidiary journals as they relate to office transactions (Petty Cash Journal, Cash Receipts Journal and Income statements).

    Integrated Assessment:
    Learning and assessment are integrated. Formative assessment is done so that learners are given feedback on their progress towards achieving their learning outcomes. Formative assessment includes tests, assignments, presentations, simulation, etc. The process is continuous and focuses on smaller sections of the work.

    Summative assessment judges the learning in relation to the Exit Level Outcomes of the qualification. It also tests the learner's ability to manage and integrate a large body of knowledge to achieve the stated outcomes of a module. 
    		•

    INTERNATIONAL COMPARABILITY 
    Programmes offered by other higher education institutions were considered and international best practices were taken into consideration. The Diploma in Office Management and Technology (OFFMAT) was compared to qualifications in Namibia, Malaysia and New Zealand. Polytechnic of Namibia's programme title is "Office Management and Technology". Mara University of Technology in Malaysia has a faculty of Office Management of Technology and their programme title is "Office Systems Management". 

    ARTICULATION OPTIONS 
    The Diploma articulates to an Advanced Diploma or Bachelor of Technology (BTech): Office Management and Technology. 

    MODERATION OPTIONS 
    N/A 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    N/A 

    NOTES 
    N/A 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Mangosuthu University of Technology 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.