SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Diploma: Administrative Management: General 
SAQA QUAL ID QUALIFICATION TITLE
965  National Diploma: Administrative Management: General 
ORIGINATOR
Committee of Technikon Principals 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
Was CHE until Last Date for Achievement  HEQSF - Higher Education Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  360  Level 6  Level TBA: Pre-2009 was L6  Regular-Provider-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Registered" 		 SAQA 9900/00  2003-07-01  2006-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-06-30   2011-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
72548  National Diploma: Administrative Management: General  Level 6  NQF Level 06  360  Complete 
80153  National Diploma: Administrative Management: General  Level 6  NQF Level 06  360  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The qualified learner will have the competence to co-ordinate and facilitate the administrative function efficiently in a general administrative environment. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Diploma: Administrative Management (General)
FET certificate at level 4
Language proficiency in English on NQF level 4

Recognition of prior learning:
The qualification will also be awarded to a learner who has provided evidence that the stated competence of the qualification has been achieved through experience 

RECOGNISE PREVIOUS LEARNING? 
Y 

QUALIFICATION RULES 
The qualification will be awarded to a learner who has provided evidence to the satisfaction of the assessors that the stated competence of the qualification, as detailed in the specified outcomes, has been achieved, either through education and training in a single provider's learning programme, or through experience that complies with the stated specified outcomes. 

EXIT LEVEL OUTCOMES 
1. Train and supervise culturally diverse administrative staff
2. Use basic computer software
3. Apply basic principles in cost and management accounting
4. Investigate and analyse the effective functioning of the general management, marketing, human resources and purchasing functions in an enterprise and demonstrate an understanding of the effective interrelationship between all the functional areas in an enterprise
5. Assist with planning and organising the work environment and work practices
6. Apply all the components of the administrative function

SPECIFIC OUTCOMES:
1.
Train and develop administrative staff according to their needs (C - 5 credits) (NQF 6)
Supervise administrative staff (15 credits) (NQF 6)
Manage cultural diversity (4 credits) (NQF 5)
Co-ordinate the administrative functions (4 credits) (NQF 6)
Ensure quality (4 credits) (NQF 6)
Ensure cost-effectiveness (4 credits) (NQF 6)

2.
Collect, organise and capture data (8 credits) (NQF 5)
Produce basic spreadsheets (4 credits) (NQF 5)

3.
Administrate stock systems (3 credits) (NQF 5)
Administrate remuneration systems (3 credits) (NQF 5)
Determine cost of manufactured products and services (3 credits) (NQF 5)
Prepare contract accounts (3 credits) (NQF 5)

4.
Develop an analytical and practical approach towards the application of the following enterprise functions: marketing, human resources, purchasing and general management (E - 8 credits) (NQF 7)
Develop an in-depth understanding of the interrelationship between the different functions of an enterprise (E - 7 credits) (NQF 7)
Identify and apply the management tasks of the different functional managers (e - 8 credits) (NQF 7)
Develop an improved understanding of the influence of the environment on all the enterprise functions (E - 7 credits) (NQF 7)

Contribute to the development of integrated human resource strategies in support of organisational strategies (E 7 credits) (NQF 6)
Analyse work processes, organisational design and structures and recommend options for implementation (E 8 credits) (NQF 6)
Participate in change management interventions (E 7 credits) (NQF 6)
Provide, advise and co-ordinate the implementation of policies and procedures relating to the occupational health, safety and well-being of employees (E 8 credits) (NQF 6)

5.
Demonstrate the collection, processing, storing, retrieving, distribution and discarding of information (C 20 credits) (NQF 6)
Demonstrate all the managerial activities regarding administrative management (C 10 credits) (NQF 6)

CRITICAL OUTCOMES:
  • Identify and solve problems related to administrative staff
  • Work effectively with others as a member of the administrative function
  • Organise and manage oneself and one's activities to fulfil one's specific role in the administrative function of an entity
  • Collect, analyse, organise and critically evaluate information to supervise administrative staff
  • Communicate effectively to ensure the best possible service to the other organisational functions
  • Use science and technology critically to ensure the health of administrative staff
  • Demonstrate an understanding of the dynamics between the different organisational functions as a set of related systems 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    1.
    An appropriate staff development plan is developed
    Administrative staff is supervised according to supervisory principles
    Cultural diversity in the workplace is effectively managed
    The administrative functions are effectively co-ordinated
    Quality assurance principles are accurately applied
    Costs are efficiently controlled

    2.
    Data printouts are correctly prepared
    Basic spreadsheets are correctly produced

    3.
    Stock systems are correctly administrated
    Remuneration systems are correctly administrated
    Costs of manufactured products are correctly determined
    Contract accounts are correctly prepared

    4.
    An understanding of the marketing, human resources, purchasing and general management functions in an enterprise is practically demonstrated
    An understanding of the interrelationships between the functional areas in an enterprise is demonstrated by applying them to a practical situation
    The application of the general management principles to all the functional areas in an enterprise are practically illustrated
    The ability to predict the influence of a particular event on all the functions of the enterprise is demonstrated

    The work environment and work practices are appropriately planned and organise

    5. A project in an administrative working environment must be completed


    Integrated assessment:

    An application of the following stipulated forms of assessment to a varying degree according to the existing SERTEC requirements:
  • Written examination of mastery of the critical/academic component of learning
  • Assignments
  • Selected case studies as simulations
  • Practical project 
    		•

    ARTICULATION OPTIONS 
    B.Tech.: Management
    National Diploma: Commercial Practice 

    MODERATION OPTIONS 
    SERTEC
    Advisory Committee 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Experience:
    Related experience in an administrative business environment

    Qualifications:
    At least two levels higher in the relevant field 

    NOTES 
    While South Africa still had Technikons, all of their qualifications were registered under the Committee of Technikon Principals. After the Technikons became Universities of Technology or merged with Universities, the qualifications were registered under each of these institutions, and the CTP qualifications fell away (hence the end date of 2006, above). Where relevant, replacement information is
    shown in the table above. 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.