SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Advanced Diploma in Health Services Management and Leadership 
SAQA QUAL ID QUALIFICATION TITLE
88805  Advanced Diploma in Health Services Management and Leadership 
ORIGINATOR
Mediclinic (Pty) Ltd - Corporate Office 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CHE - Council on Higher Education  HEQSF - Higher Education Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Advanced Diploma  Field 09 - Health Sciences and Social Services  Curative Health 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Not Applicable  NQF Level 07  Regular-Provider-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Registered  EXCO 0733/25  2024-06-30  2027-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2028-06-30   2031-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of the Advanced Diploma in Health Services Management and Leadership is to equip learners with knowledge and skills to manage, coordinate, and apply relevant knowledge and skills for the effective management of the strategic and daily activities of a health care facility. As a health care facility manager, the successful learner will be able to critically analyse health service-related problems and suggest/present relevant solutions.

As an Advanced Diploma, this qualification provides learners with a deep and systematic understanding of the current theory, practices, and methodology in health care facility or services management. They will be able to work independently in a variety of contexts with minimum supervision from a higher authority. The qualification is offered in a way that enables and expects the learner to apply acquired theoretical knowledge in an actual clinical setting.

On completion of the qualification, qualifying learners will be able to:
  • Demonstrates knowledge and skills required for the management of a health care facility
  • Demonstrates the underpinning knowledge and the relevant leadership skills necessary as a senior manager
  • Utilise management principles and skills in the daily running of a health care facility
  • Utilise management principles and skills in the operational running of a health care facility
  • Utilise management principles and skills in the strategic running of a health care facility
  • Apply the principles of research methodology in investigating health service-related problems and presenting relevant solutions

    Rationale:
    The provision of health care services remains a challenge in many countries. There are currently many qualifications available for business management, but very few of these have a specific focus on health care service management.

    This qualification is designed to provide intellectual enrichment which emphasises the specialised requirements necessary for managing health service institutions, thereby recognising the goals of the World Health Organisation to make health care accessible to all.

    This qualification will benefit individuals, the health services industry, and society by enhancing the management/administrative career path of individuals, opening doors for employment, and providing mobility for the individual within the healthcare environment. The qualification provides holistic development opportunities for individuals with the competencies required to ensure that an efficient health care service is provided for the benefit of society. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Recognition of Prior Learning:
    RPL is applicable for entry selection within the context of the institutional policies and guidelines. The RPL process will incorporate a holistic approach and comply with the current regulations of SAQA and CHE. The learner has the right to have previous experience and qualifications taken into consideration when applying to do further qualifications.

    RPL for access:
  • Learners may be granted access through RPL.
  • Learners must have a relevant recognised qualification at NQF Level 6 and have access to a health care facility for purposes of workplace integrated learning.
  • Evidence of prior learning must be provided by employing a portfolio and other appropriate evidence, including challenging theoretical and clinical examinations.
  • Clinical and work-based experience must be relevant to the qualification the learner is applying for.
  • The assessment(s) will be done by a registered assessor, and a registered moderator will validate the assessment process.

    RPL for credits:
    Credit transfer may be granted according to current institutional policy and guidelines of the relevant statutory health council, the CHE, and SAQA. Credit accumulation transfer will only be considered for a learner with an accredited and registered qualification. The credits transferred must be on the same level as the module the credits are transferred towards; the content and outcomes of the module(s) correspond with the module(s) presented by the institution, and the learner passed the additional assessments if required. All credits transferred will be submitted as part of completing training/academic records. Thus, all transcripts will reflect exemptions achieved through CAT and the credit points.

    Entry requirements:
    The minimum entry requirement for this qualification is:
  • Diploma in Health Services Administration, NQF Level 6.
    Or
  • Diploma in Emergency Medical Care, NQF Level 6.
    Or
  • Diploma in Nursing Administration, NQF Level 6.
    Or
  • Diploma in Nursing, NQF Level 6. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    This qualification consists of the following compulsory and elective modules at the National Qualifications Framework, Level 7, totalling 120 Credits.

    Compulsory Modules, NQF Level 7, 60 Credits:
  • Health Care Systems, 3 Credits
  • The Management Process, 4 Credits
  • Leadership for Health Service Managers, 3 Credits.
  • Operational Functions in Health Care Services, 50 Credits

    Elective Modules, 60 Credits (Choose one module)
  • General Hospital Management, 60 Credits.
  • Nursing Management, 60 Credits. 
    		•

    EXIT LEVEL OUTCOMES 
    1. Demonstrates knowledge and skills required for the management of a health care facility
    2. Demonstrates the underpinning knowledge and the relevant leadership skills necessary as a senior manager
    3. Utilise management principles and skills in the daily running of a health care facility
    4. Utilise management principles and skills in the operational running of a health care facility
    5. Utilise management principles and skills in the strategic running of a health care facility
    6. Apply the principles of research methodology in investigating health service-related problems and presenting relevant solutions. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria for Exit Level Outcome 1:
  • Reflect knowledge correctly and appropriately apply in practice as a manager in a variety of circumstances
  • Successfully manage the health care facility independently
  • Manage unforeseen circumstances efficiently and carry out appropriate consultation/referral

    Associated Assessment Criteria for Exit Level Outcome 2:
  • Apply knowledge in practice as a leader of the team.
  • Handle conflict with positive consequences.
  • Create and maintain an environment conducive to staff retention and engagement.
  • Focus performance management on continuous improvement of processes, with special emphasis on client needs
  • Identify areas for performance improvement and compile a strategy to address improvement
  • Compile strategies to develop employees through a process of mentoring and or coaching
  • Analyse and solve problems with appropriate solutions
  • Lead change and transformation
  • implement change successfully according to change management principles
  • Manage cultural diversity throughout the organisation

    Associated Assessment Criteria for Exit Level Outcome 3:
  • Manage daily personnel issues accordingly
  • Monitor and manage incidents and risks efficiently
  • Maintain patient/client /personnel satisfaction.
  • Manage patient experience actively.

    Associated Assessment Criteria for Exit Level Outcome 4:
  • Conduct workforce planning, forecasting, and talent development planning
  • Scheduling of personnel is according to organisational and legal requirements
  • Develop strategies to manage absenteeism in the workplace
  • Manage the output and performance of teams
  • Identify risks and incidents, precautions put in place, and implement governance processes
  • Perform audits according to quality policy and legislative requirements
  • manage patient accounts and keep up to date
  • Interpret relevant financial data, e.g., the general ledger
  • Analyse financial reports and clarify or address variances
  • Monitor and manage trends in the internal and external environment
  • Manage budgets in a cost effectively
  • Maintain the brand image.
  • Manage maintenance of buildings and equipment
  • Develop plans to optimise facility utilisation according to business priority and required resources
  • Actively investigate and motivate new business opportunities
  • Build mutually beneficial relationships with all stakeholders, e.g., community, government, funders, personnel, doctors, suppliers, service providers, etc.
  • Negotiate third-party agreements and formalise contractors in collaboration with the legal department, where applicable
  • Compile business reports
  • Develop plans that can be implemented in the event of a major incident

    Associated Assessment Criteria for Exit Level Outcome 5:
  • Apply the organisational strategy consistently
  • Compile a strategic plan according to the mission, vision, values, and goals of the organisation
  • Provide learner input to strategic corporate initiatives as required
  • Compile a relevant capital, operational, and personnel budget
  • Maintain and manage assets efficiently and effectively
  • Adequately explain principles of project implementation
  • Monitor Government policy and legislative developments
  • Comply with internal policies and standards, legislation, and regulations
  • Consistently apply principles of marketing and branding
  • Describe information systems used in health care and discuss the benefits and disadvantages thereof

    Associated Assessment Criteria for Exit Level Outcome 6:
  • Conduct research and literature review to come up with solutions to problems and to make decisions
  • Utilise correctly the Information for developing strategic and project plans

    Integrated Assessment:
    The institution will adhere to qualification and subject policies to assess learners effectively. The goal is to create an interactive learning environment that supports learners in achieving the desired outcomes. Through this approach, learners will demonstrate competence in a practical context, meeting the specific outcomes in the exit-level outcomes and their associated assessment criteria, theoretical knowledge, and critical cross-field outcomes.

    Work-integrated learning (WIL) is fundamental to the teaching and learning process, seamlessly incorporating workplace relevance into on-site workplace training. Learners will spend designated WIL hours in the workplace settings, where they will complete a portfolio of evidence (PoE), and an essential component of the assessment process.

    Assessment will include formative and summative methods aligned with work-based integrated learning objectives. Various assessment forms will be employed, with an integrated assessment approach that includes cognitive, psychomotor, and affective aspects, with emphasis on application.

    A variety of formative assessment strategies and/or approaches will be used, including, but not limited to:
  • Assignments
  • Research
  • Tests
  • Portfolio of Evidence (PoE) / Workbooks

    Progress is documented in student records through monthly reports submitted by line managers or mentors. These reports monitor students' competencies and affective skills, highlight areas requiring improvement, and assess the quality of their work to ensure they meet programme standards.

    Summative evaluation may be conducted through:
  • Portfolio of Evidence (PoE) / workbook
  • Written examination
  • Clinical examination (presentation)

    To gain examination entry, learners must achieve at least a mark of 50% in continuous theoretical assessments. A minimum score of 50% is required to pass the theory examination and 50% for the clinical examination. Quality assurance will adhere to Mediclinic Private Higher Education policies, with marks recorded following institutional protocols. If learners have concerns regarding assessment results, they can address these through established institutional procedures. 
    		•

    INTERNATIONAL COMPARABILITY 
    Country: United Kingdom
    Institution: London School of Planning and Management
    Duration: Completed within 12 months, with flexibility for part-time or accelerated options, especially for working professionals who may study online.
    Qualification Title: Advanced Diploma in Health Services Management and Leadership
    Entry requirements:
  • Foundational qualifications such as a diploma or bachelor's degree in health services.
    And
  • Relevant experience in healthcare or management.
  • Employed in or aspiring to a management role.

    Purpose:
    The purpose of the Advanced Diploma in Health Services Management and Leadership is to equip healthcare professionals with skills to effectively lead teams, manage healthcare facilities, and navigate the operational complexities of health service environments. The focus is on building competency in leadership, financial management, human resources, and strategic planning within the healthcare context.

    Graduates of this qualification will have the skills to handle leadership and operational functions in healthcare, make strategic decisions, and implement quality improvement initiatives. Additionally, they are trained in ethical decision-making, team management, and communication, with a strong emphasis on improving healthcare delivery systems.

    Similarities:
  • The London School of Planning and Management (LSPM) and the South African (SA) qualifications are offered in one year of full-time study.
  • Both qualifications require applicants who have completed an undergraduate qualification in health services
  • Similar to the SA qualification, the LSPM qualification provides a pathway for healthcare professionals to gain essential management and leadership skills tailored to the healthcare sector.
  • The LSPM qualification focuses on developing skills in health system administration, strategic planning, resource management, and quality improvement, making it comparable to South African's qualifications offered within the National Qualifications Framework (NQF) system.

    The curriculum often includes modules such as
  • Health Systems Management, Leadership, and Organizational Behaviour
  • Quality and Risk Management in Health; Financial Management
  • Human Resources in Healthcare and Strategic Planning and Decision-Making. These qualifications are generally comparable to an NQF Level 7 in South Africa, equating to the UK's Framework for Higher Education Qualifications Level 5 or 6. Credits vary, with many institutions requiring 120-180 credits depending on the specific structure and duration.

    Country: New Zealand
    Institution: Massey University
    Qualification Title: Postgraduate Diploma in Health Services Management
    NQF Level: New Zealand Qualifications Framework (NZQF) Level 8
    Credits: 120 credits
    Duration: One-year full-time
    Entry requirements:
  • Applicants are typically required to hold a bachelor's degree or equivalent in a relevant field. Additionally, it's advantageous for candidates to have work experience in the health sector, although specific job roles may not be mandated. International students are eligible, and online and on-campus study options are available. Graduates must demonstrate strong management skills applicable to healthcare environments, including strategic planning, policy analysis, and leadership competencies. These skills are designed to meet the demands of dynamic health service roles in both public and private sectors.

    Purpose:
    Postgraduate Diploma in Health Services Management is designed for professionals working within the health or disability sectors who wish to build skills in health service management.

    Qualification Structure:
    Core modules in this qualification often cover areas such as Health Service Management, Health Economics, Policy and Strategic Planning in Health, and Leadership and Organisational Change.

    Similarities:
  • The Massey University (MU) and the South African (SA) qualifications are completed over one year of full-time study, though part-time options may extend the duration.
  • Both qualifications consist of 120 credits
  • The purpose of the MU and SA qualifications is to prepare learners for leadership and management roles within health care.
    While not labelled as an Advanced Diploma, the MU qualification is comparable to the SA qualification in terms of level and purpose. It enhances strategic management skills and equips graduates with an advanced understanding and practical tools for managing health services effectively.
  • The MU qualification aligns with the competencies required for similar mid-management health service roles in South Africa, supporting continued professional development and leadership growth in the healthcare industry.

    Difference:
  • The MU qualification is registered at NZQF Level 8, whereas the SA qualification is registered at SA NQF Level 7.

    Country: Australia
    Institution: Charles Stuart University (CSU)
    Qualification Title: The Advanced Diploma in Health Service Management and Leadership
    NQF Level: Australian Qualifications Framework (AQF) Level 8
    Credits: 120
    Duration: One year full-time
    Entry requirements:
  • Applicants generally need an undergraduate degree or diploma in a relevant field (such as health sciences or management). Additionally, they should have professional experience in healthcare or a related sector, ideally with exposure to management responsibilities

    Purpose:
    Charles Stuart University (CSU) qualification provides training aimed at developing leadership skills and management expertise for professionals in the health services sector. It emphasises combining theory and practical application to ensure graduates can handle complex health management challenges.

    Learning Outcomes:
    Graduates of this qualification are expected to
  • Apply advanced management theories to healthcare environments, demonstrate leadership qualities suited to health services.
  • Engage in strategic planning, financial management, and policy evaluation within healthcare systems.
  • Lead and manage health service teams effectively, focusing on productivity and innovation.

    Qualification structure:
    The qualification includes modules such as Health Systems and Policy Management, Leadership and Ethics in Healthcare, Financial Management for Health Services, Quality Improvement in Healthcare, and Project Management in Health Services. Each module combines theoretical learning and applied skills, ensuring graduates can handle practical responsibilities in real-world healthcare environments

    Similarities:
  • The Charles Stuart University (CSU) and the South African (SA) qualifications are offered in one year,
  • Both qualifications require applicants who have completed an undergraduate degree in health services
  • The CSU and SA qualifications compare closely in terms of purpose, structure, and outcomes.
  • Both qualifications focus on developing managerial and leadership skills in health settings. However, CSU's qualification includes specific adaptations for the Australian healthcare system, such as local policy considerations and regulatory practices.
  • The CSU qualification aligns with the SA qualification, covering similar foundational management topics but tailored to the context of Australia's health systems.
  • Both qualifications are designed to prepare healthcare professionals for senior roles in health service administration by focusing on critical management functions, ethical decision-making, and leadership in healthcare settings.

    Difference:
    The CSU qualification is registered at AQF Level 8, whereas the SA qualification is registered at SA NQF Level 7.

    Conclusion:
    The South African qualification compares favourably with the international qualifications indicated above. The following areas compare directly:
  • The qualifications are designed for existing managers and individuals wishing to progress into management positions.
  • The qualifications are post-basic qualifications with a total of 120 Credits.
  • Candidates can complete the programme in one year of full-time or two years of part-time study.
  • The SA qualification modules are similar to those of the indicated international qualifications.

    It can thus be concluded that this qualification compares favourably with similar qualifications offered internationally. 
    		•

    ARTICULATION OPTIONS 
    This qualification has the following articulation possibilities:

    Horizontal Articulation:
  • Advanced Diploma in Administrative Management, NQF Level 7.
  • Advanced Diploma in Health Management, NQF Level 7.
  • Advanced Diploma in Health Services Management and Leadership, NQF Level 7.
  • Advanced Diploma in Operations Management, NQF Level 7.
  • Bachelor of Arts in Health Care Studies, NQF Level 7.
  • Bachelor of Health Sciences, NQF Level 7.

    Vertical Articulation:
  • Bachelor of Nursing, NQF Level 8.
  • Postgraduate Diploma in Management, NQF Level 8.
  • Postgraduate Diploma in Nursing, NQF Level 8.
  • Postgraduate Diploma in Emergency Nursing, NQF Level 8.
  • Postgraduate Diploma in Critical Care Nursing, NQF Level 8.
  • Postgraduate Diploma in Nursing Management, NQF Level 8.
  • Postgraduate Diploma in Operations Management, NQF Level 8.

    Diagonal Articulation:
  • Higher Occupational Certificate: Occupational Health and Safety Practitioner, NQF Level 5. 
    		•

    MODERATION OPTIONS 
    N/A 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2015. 

    NOTES 
    N/A 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Mediclinic (Pty) Ltd - Bellville 
    2. Mediclinic (Pty) Ltd - Corporate Office 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.