SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

National Diploma: Credit Management

SAQA QUAL ID	QUALIFICATION TITLE
72566	National Diploma: Credit Management
ORIGINATOR
Tshwane University of Technology (TUT)
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
CHE - Council on Higher Education			HEQSF - Higher Education Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Diploma	Field 03 - Business, Commerce and Management Studies		Finance, Economics and Accounting
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	360	Level 6	NQF Level 06	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 10105/14	2015-07-01	2016-10-20
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2017-10-20		2021-10-20

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification replaces:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
1097	National Diploma: Credit Management	Level 6	Level TBA: Pre-2009 was L6	360	Complete

This qualification is replaced by:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
100960	Diploma in Credit Management	Not Applicable	NQF Level 06	360	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

The qualifying learner will be able to apply credit management plans, policies and procedures in small, medium and micro enterprises independently or under supervision in larger organisations.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

240 relevant credits at NQF level 5.

RECOGNISE PREVIOUS LEARNING?

EXIT LEVEL OUTCOMES

1. Implement credit policies and procedures formulated by top management
2. Conduct applied research, under supervision, in credit management
3. Supervise a / the credit department in an enterprise
4. Communicate effectively with clients, subordinates and superiors
5. Resolve labour disputes within the credit department

SPECIFIED LEVEL:
1.
Ensure that credit policies and procedures are adhered to by subordinates (c 5 credits) (NQF 6)
Effects of enterprises credit policies and procedures on sales and profits are assessed(c 5 credits) (NQF 6)

2.
Assist in identifying problems related to credit management that need to be investigated (F 10 credits) (NQF 6)
Investigate, under supervision, the problem identified above (F 15 credits) (NQF 6)
Evaluate and make recommendations to top management, based on the findings related to the problem (F 5 credits) (NQF 6)

3.
Set goals/targets for the day/week/month in terms of number of new credit applications to process, percentage of overdue accounts to collect, etc. (F 5 credits) (NQF 6)
Measure the productivity/efficiency and effectiveness of subordinates in the credit department (F 5 credits) (NQF 6)
Implement corrective measures where performance of subordinates is unacceptable/poor (F 5 credits) (NQF 6)
Develop team work among subordinates in the credit department (F 5 credits) (NQF 6)
Motivate subordinates to excel at their jobs (F 5 credits) (NQF 6)

4.
Demonstrate effective communication skills in oral, written and electronic format (F 5 credits) (NQF 5)
Demonstrate an ability to use different computer software programmes (F 10credits) (NQF 5)
Demonstrate an ability to retrieve information electronically or by other means (F 5 credits) (NQF 5)

5.
Explain the dynamics of the employer-employee relationship (F 10 credits) (NQF 6)
Explain the conditions which permit dismissal of an employee (F 5 credits) (NQF 6)
Explain the provisions of a disciplinary code and procedure (F 10 credits) (NQF 6)
Apply appropriate procedures when an employee is disciplined (F 5 credits) (NQF 6)
Follow appropriate procedures when employees lodge a grievance (F 5 credits) (NQF 6)

CRITICAL LEVEL:

Identification and solving of problems, using critical and creative thinking, underlies most of the specified outcomes for this qualification

Team work is emphasized in specified outcome 5 and also underpins all exit level outcomes

Responsible and effective self-organising and management skills are emphasized

Collecting, organising, analysing and evaluating of information and data are critical to all the specified outcomes, without which the learner will not be able to integrate and interpret complexities in various applications

Communication, both written and oral, is addressed continually during the learning programme by means of the learner's reporting on findings

Responsibility towards the environment and society is learned by virtue of the application of relevant legislation and procedures governing these practices

Integration of related systems is crucial in interpreting, trouble shooting and identifying problems, repeatedly dealt with in the specified outcomes

Learners will be encouraged to participate as responsible citizens by virtue of being skilled enough to be employed in field of management

ASSOCIATED ASSESSMENT CRITERIA

Subordinates are informed and familiarised with the way in which credit policies and procedures should be interpreted and implemented

Deviations from enterprises credit policies and procedures are identified and corrective measures are implemented

Negative impact of enterprises credit policies and procedures on sales and profits are reported to top management so that adjustments may be effected

2.

Credit management problems are correctly identified

Internally generated information on credit management problems is correctly gathered and investigated

Research findings are evaluated

Research reports are compiled

Recommendations arising out of the research report are made

Recommendations to top management are reported

3.

Number of new accounts to process per day/week/month are set, in consultation with the marketing department

Targets for collection of overdue accounts are set

Output / Productivity of subordinates is measured

Corrective measures to rectify poor performance by individuals or group of employees are implemented

The techniques to develop teamwork among employees are explained

The ability to work harmoniously in groups is demonstrated

Diverse motivational techniques and tools are assessed for their effectiveness and implemented

4.

Data is accurately and clearly documented in written and electronic format

Effective group interaction is demonstrated

Information is clearly and coherently presented orally

Appropriate information is entered, retrieved and presented in the required format

The required information is retrieved through the use of appropriate systems

5.

The dynamic nature of the employee/employer relationship is demonstrated

The grounds on which an employee may be dismissed are explained

The grounds on which a dismissal may be construed as unfair, are identified

The basic tenets of a disciplinary code and procedure are explained

Disciplinary procedures are implemented

Steps in the grievance procedure are correctly identified, explained and implemented

Integrated assessment:

Various forms of assessment are used; inter alia, assignments, projects, tests, case studies, examinations and simulation exercises.

ARTICULATION OPTIONS

Vertical: B Tech: Credit Management

MODERATION OPTIONS

As required by SERTEC

CRITERIA FOR THE REGISTRATION OF ASSESSORS

As required by SERTEC

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006; 2009; 2012; 2015.

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Tshwane University of Technology (TUT)