SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

Bachelor of Technology: Office Management and Technology

SAQA QUAL ID	QUALIFICATION TITLE
72151	Bachelor of Technology: Office Management and Technology
ORIGINATOR
Durban University of Technology
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
CHE - Council on Higher Education			HEQSF - Higher Education Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
B Tech	Field 03 - Business, Commerce and Management Studies		Office Administration
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	480	Level 7	Level N/A: Pre-2009 was L7	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 06120/18	2018-07-01	2018-12-31
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2019-12-31		2024-12-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification replaces:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
811	Bachelor of Technology: Office Management and Technology	Level 7	Level TBA: Pre-2009 was L7	480	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification is intended for professional and competent office administrators (managers) in all sectors of the economy. Qualifying learners will provide consistent and effective management support in the form of the independent management of an administrative office, which requires both office management and technological skills and strategic support skills.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Qualification entry level:

1. NQF level 6 with 360 credits
2. N Dip Commercial Administration or
N Dip Business Administration or
N Dip Secretarial: Office Administration or
N Dip Secretarial: Business Computing or
N Dip Secretarial: Executive Secretary
First Degree: Commercial Administration
First Degree: Office Management and Technology

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

The qualification will be awarded to a learner who has provided evidence to the satisfaction of the assessors that the stated competence of the qualification, as detailed in the specified outcomes, has been achieved, either through education and training in a single provider's learning programme, or through experience that complies with the stated specified outcomes.

EXIT LEVEL OUTCOMES

The capability to:

1. Assist with computer security and assist with decision making and the implementation thereof.

2. Assist with analysing, selecting and implementing strategic management decisions in a small business. Support financial manager with analysing and implementing of financial management decisions and applying financial control.

3. Apply the Labour Relations Act (latest): Basic Conditions of employment Act (latest); Employment Equity Act; Unemployment Insurance Act; Skills Development Act and identify patents, trade marks and copyright.

4. Understand individual behaviour and mechanisms of change and to help individuals to actually change in the desired way so that they can become effective and productive employees. Understand group behaviour and mechanisms of change and to get groups to work together in such a way that the groups aims and organisational aims will be met. Understand organisational behaviour and mechanisms of change so that organisational aims will be met.

5. Display proficiency in the theory and application of research methodology.

Specified outcomes:

The ability to:

1. Identify specific information security risk areas in an organisation and to prepare a plan to minimise such risk.

Create disaster recovery plans of various companies.

Encrypt data.

Handle Viruses
Explain the concept of management decision-making and evaluate its relationship with the information requirements of a business.

(C) (36 credits) (NQF 7)

2. Evaluate company/firm resources in comparison to its competitors.

Develop and implement business strategies.

Adjust monetary values to accommodate change in time value of money.

Interpret financial statements.

Estimate probable outcomes in terms of costs and profits.

Make basic decisions considering risk, time value of money, resources and nature of capital.

(C) (36 credits) (NQF 7)

3. Identify employees as opposed to independent contractors.

Understand the requirements for a fair dismissal.

Understand the requirements for a procedural strike.

Refer matters to the CCMA

Participate in conciliation and arbitration procedures.

Draft employment contracts.

Apply basic conditions of employment

Ensure employment equity at the workplace

Identify the need for the registration of patents and trade marks

Analyse the requirements for the existence of copyright

Identify the remedies for copyright infringement
(C) (14 credits) (NQF 7)

4. Identify the role of the office administrator in handling individual, group and organisational behaviour.

Understand and apply the principles of motivation.

Understand and apply the principles of learning.

Understand and make use of various learning methods

Understand stress and the defence mechanisms of stress with the aim to manage it in employees.

Understand group characteristics and processes so that they can be utilised as teams.

Understand and facilitate leadership as a behavioural category.

Understand team building methods so that they can be put into practice.

Understand the importance of communication for the organisation.

Understand manpower needs and assist in recruiting and selecting staff.

Understand and manage conflict in an organisation.

Understand negotiation principles.
(C) (14 credits) (NQF 7)

5. Write the research proposal

Plan a research design

Search and review related literature

Apply survey research techniques

Do an experimental study

Apply statistical techniques for analysing quantitative data

Write the dissertation, using the correct style, format and organisation of the research report

Report back to appropriate stakeholders
(C) (20 credits) (NQF 7)

Critical outcomes:

The qualification is designed and should be presented and assessed in such a way that the following skills of the learner are promoted and developed.

The ability to:

identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made regarding administrative staff.

work effectively with others as a member of the administrative function.

organise and manage oneself and one's activities to fulfil one's specific role in the

administrative/secretarial function of an entity

collect, analyse, organise and critically evaluate information to perform administrative/secretarial tasks

use science and technology critically to ensure the health of administrative staff

demonstrate an understanding of the world to identify entrepreneurial opportunities

ASSOCIATED ASSESSMENT CRITERIA

1. Complete advanced case study assignments and presentations on specific topics.

Apply analytical and problem-solving skills by means of advanced case studies.

2. Do a complete internal and external environmental analysis.

Do business portfolio analysis

Design strategic control systems

Develop policies and procedures for business planning

Calculate present and future values of annuities and lump sums.

Calculate and interpret financial ratios

Calculate break-even chart

Use financial management techniques to select the most profitable project and best financial strategy.

3. Written responses should demonstrate an understanding of fair labour procedures and the ability to apply labour legislation.

Case studies relating to labour disputes involving conciliation and arbitration procedures.

Written responses should demonstrate an understanding of how and when rights regarding patents, trade marks and copyright can be claimed and protected.

4. Assignments, presentations and selection of relevant video films on specific topics, e.g. conflict, stress delegation, motivation, conflict and audio-visual presentations. Case studies relating to practical situations.

Role-play, simulating practical situations.

Apply people-oriented management techniques

Apply analytical and problem solving skills to change individual and group behaviour in an organisation if desirable

Apply analytical and problem solving skills to link organisational and individual behaviour in such a way that the individual will be an effective, happy, productive employee.

5. Write a dissertation.

Integrated assessment:

Completion of assignments
Writing of tests and/or examinations
Continuous evaluation
Case studies

ARTICULATION OPTIONS

Magister in Technologiae: Commercial Administration or Magister in Technologiae: Business Administration or MBA/MBL.

MODERATION OPTIONS

SERTEC

CRITERIA FOR THE REGISTRATION OF ASSESSORS

To meet SERTEC requirements and
a) Experience
b) Qualification MTech in relevant field

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006; 2009; 2012; 2015.

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Durban University of Technology