SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

Diploma: Travel and Tourism 
SAQA QUAL ID QUALIFICATION TITLE
58013  Diploma: Travel and Tourism 
ORIGINATOR
General SGB 11 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report.  SFAP - Sub-framework Assignment Pending 
QUALIFICATION TYPE FIELD SUBFIELD
Advanced Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  240  Level 5  NQF Level 06  Regular-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 9900/00  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2023-06-30   2025-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:

The Diploma in Travel and Tourism provides a broad understanding of the Travel and Tourism industry. The aim of the programme is:
  • To provide the learner with both the theoretical and the necessary applicative practical skills linked to operations or the provision of services in the tourism industry at entry level.
  • To provide the learner with the necessary background in world geography and tourism destinations to ensure a competitive knowledge base meeting the standards and requirements of the industry.
  • To provide an understanding of the business and tourism operations environment and a foundational knowledge of computer literacy skills to enhance employability in the tourism environment.

    Rationale:

    The strong focus on tourism development subsequent to South Africa`s re-entering of the international economy is envisaged as a growth point with job creation and employment opportunities. The qualification creates opportunities for individuals entering the job market in the hospitality industry as part of this sector.

    The qualification provides a solid industry related foundation, availing opportunities for the individual to enter this employment sector with the applicable background and skills in order to embark on a variety of career choices in this industry. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The qualification assumes that the learner is competent in the language of instruction of the provider and that the learner has passed grade 12 or an equivalent NQF level 4 qualification.

    In the evaluation of qualifications obtained Syllabus content and currency of the qualification is taken into consideration. Credits for subjects to a maximum of on third of the qualification offered can be provided after the evaluation of the qualification by the following the procedure as indicated:
  • The registration of the qualification will be scrutinized. In the event of the qualification being registered,
  • Syllabus overlap will be investigated in conjunction with the subject lecturer. In the event of a positive comparison in content,
  • The matter will be referred to the quality assurance committee who will,
  • Decide on a final recommendation and decision
  • A copy of the decision will be kept on record with the learner`s academic and administrative record. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    N/A 

    EXIT LEVEL OUTCOMES 
    Learning outcomes:

    The planned combination of learning outcomes are integrated with critical cross-field outcomes for this qualification.

    Practical Competencies

    The learner will be able to:
  • Demonstrate understanding of the processes involved in communication by integrating knowledge gained in the correct and effective use of oral and written communication in the correct and applicable format.
  • Demonstrate effective use of computer skills through the use and manipulation of operating systems and systems application software, with specific emphasis on the travel and tourism industry.
  • Demonstrate knowledge of marketing and customer relationship management requirements in the tourism industry.
  • Present proof of the ability to gather and assess industry related information.
  • Demonstrate the incorporation of knowledge gained in the assessment and preparation of information according to industry needs and specifications.

    Foundational Competencies

    The learner will be able to:
  • Demonstrate understanding of the importance of Communication as an interactive tool in a service environment.
  • Demonstrate efficient use of computerized booking and reservation systems applicable to the tourism industry.
  • Demonstrate knowledge and understanding of the organizational structure, functions services and facilities of the business environment.
  • Demonstrate knowledge and understanding of the principles of marketing and customer care in a service environment and the planning, implementing and monitoring of a sales strategy in this environment.
  • Demonstrate knowledge of a variety of tourism destinations across the globe including the continents of Africa, the Americas, Europe, Asia and Australia.
  • Demonstrate knowledge in the effective handling of travel arrangements, air ticketing and insurance arrangements in accordance with industry requirements, systems and customs.
  • Demonstrate knowledge if the correct procedures for the calculations of foreign exchange and the processing of payments according with a billing settlement plan.

    Reflexive Competencies

    The learner will be able to:
  • Identify and incorporate to the factors influencing media policies, ethical journalism and publishing.
  • Demonstrate understanding of the tourism industry, the role and function of various role players in the industry and the linking between sectors in the industry.
  • Demonstrate knowledge of world geography in the assessment of travel options and opportunities according to the needs and requirements of clientele served in this industry.


    Critical Cross-field Outcomes

    The qualification contributes to the development of competencies linked to critical cross-field outcomes including:

    Communication:
  • A strong emphasis is placed on business communication skills in the programme through the lecturing of Business Communication theory and the application of skills.

    The use of Science and Technology:
  • Learners are provided with a sound foundation in terms of computer literacy and industry specific software such as Galileo, to be utilized in the application of skills obtained in the more theoretical components of the programme.

    Problem solving:
  • Problem solving skills are developed through the completion of various assignments and programme related activities where learners are expected to address practical problem scenarios relevant to the content of the programme.

    Working with others:
  • In addition to individual input learners are also expected to develop group interaction skills through the completion of assignments in group context. The practical exposure to group dynamics will be utilized effectively in the promotion of a culture of teamwork often expected in employment situations.

    Organizing and managing oneself:
  • Organizational and planning skills are developed in the execution of progamme related activities.

    Critical thinking skills:
  • Learners are required to apply knowledge gained in practical scenarios linked to programme content in order to promote initiative and problem solving skills in the workplace.

    Understanding the world as a set of related systems:
  • The programme contributes to the enhancement of employability of the individual in the employment market as the necessary theoretical and practical skills foundation is developed for career path development in the employment sector. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Formative and summative assessment is used to gauge the learner`s performance. Learners are continuously assessed via practical, group and class assignments, essays, presentations, and tests. Integrated assessment is done by means of a 3 hour written examination and practical assignments at the end of each semester.

    Learners are expected to demonstrate knowledge and skill through:

    The correct and effective use and application of verbal and non-verbal communication and communication formats accepted in the business environment by incorporating theoretical understanding of the principles and models of communication in the processing of calls, the provision of customer services and the selling of products.

    Demonstrating the effective operating of a computer and application of computer literacy competence in the efficient use of industry specific software and systems.

    Demonstrate knowledge and understanding of the structure, operation and functioning of a safe and professional business environment.

    Demonstrate understanding of the principles of marketing, customer care and the provision of customer services in a culturally aware business and services environment

    Demonstrate understanding, knowledge and the ability to analyze the South African Tourism industry and the operational structures within the environment.

    Demonstrate knowledge of the world from a travel perspective and having knowledge on a variety of tourist destinations including:
  • Southern and Central Africa as well as African countries north of the equator
  • Eastern Africa, Indian Ocean Islands and Maldives
  • Australasia and the Pacific Islands
  • Middle and Far East
  • North and South America

    Book and issue documentation and arrange travel insurance for international, point to point and land travel and accommodation.

    Demonstrate knowledge on the accessing of information on travel products and services.

    Demonstrate knowledge of the correct handling of foreign exchange.

    Demonstrate knowledge and understanding of the processes involved in payment processing in accordance with a billing settlement plan.

    Demonstrate knowledge of airport and custom systems and book relevant documentation in the appropriate and correct manner.

    Integrated Assessment:

    Learners are assessed on a continuous basis throughout the academic period and can only gain access to the examination if they meet the requirements stipulated for each section of the programme. Theoretical knowledge and the application of knowledge are measured against the identified outcomes by means of content driven projects, assignments, class presentations and practical work. This is supplemented by assessment through theoretical and practical class tests and examinations.

    The assessment of the programme is governed by the institution Rules and Regulations. 
    		•

    INTERNATIONAL COMPARABILITY 
    THe institution endeavors to ensure that all qualifications offered, compares well with industry standards and requirements on a national and international level. The components of the programme is linked to the unit standards as approved for the industry as provided by the SETA. These unit standards are assumed to be aligned with international standards and requirements for the industry and no additional international comparison was therefore deemed necessary. 

    ARTICULATION OPTIONS 
    The programme articulates vertically with programmes such as Hotel and Business Management as offered by other institutions and articulates horizontally with the BA Tourism Development offered by Public Institutions on NQF level 6. 

    MODERATION OPTIONS 
    External examiners and moderators are appointed to validate Learner assessments. The appointment of individuals in this capacity is governed by specific regulations and individuals are selected for appointment against the set of criteria.

    Curriculum Vitaes of the potential candidates are scrutinized and qualifications as well as industry and academic experience in the subject field are evaluated. Individuals are contacted for a personal interview and are contracted for their services linked to their area of expertise.

    Recommendation of Moderating Body

    The qualifications and experience required from external examiners and moderators with regard to this programme:

    The selected individual will meet the following minimum requirements to be appointed as an external examiner/moderator:
  • The individual should not be an active lecturer at the institution.
  • The individual should have lecturing and assessment experience in the field of tertiary education.
  • The individual must have at minimum a NQF level 6 qualification, but preferably a NQF level 7 qualification in the subject for which the paper is set.
  • The individual should be familiarized with the syllabus content and required outcomes of the syllabus
  • The individual must have relevant practical working experience in the field of study.

    In the validation of the assessment it is the responsibility of the individual to:
  • Scrutinize the standard of the paper in accordance to the syllabus of the subject.
  • Ensure that the outcomes requirements are assessed adequately and in a fair manner.
  • Ensure that all questions included in the paper meet the requirements of clarity and that no ambiguous interpretations will occur
  • Ensure that academic and the application of academic knowledge are adequately tested.
  • Scrutinize the memorandum to be used for the marking for accuracy of all papers written for the specific subject.

    Evaluation context of external examiners and moderators.

    External examiners and moderators contribute predominantly to the quality assurance process through input delivered on the standard of examinations utilized at the end of the academic period which depends on whether the subject is offered is assessed as a year course or semester course. 
    		•

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    The required qualifications of assessors

    The selection and appointment of assessors are governed by the institution rules and regulations. Assessors for specific subjects included in the programme are required to meet the criteria:
  • The individual must have at least a NQF level 6 qualification in the subject for which the paper is set.
  • The individual must be au fait with the syllabus content and required outcomes of the syllabus.
  • The individual must have relevant lecturing experience in the subject.
  • The individual must preferably have practical working experience in the field of Study.

    It is the responsibility of the individual to:
  • Draft the paper in accordance to the syllabus of the subject.
  • Ensure that the outcomes requirements are assessed in the paper.
  • Ensure that the paper is constructed in a fair manner to test the appropriate content.
  • Draft the Master memorandum to be used for the marking of all papers written for the specific component. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. This qualification has been derived from a provider-based qualification, in order to record Learning Programmes against it. 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    LP ID Learning Programme Title Originator Pre-2009
    NQF Level    		 NQF Level Min Credits Learning Prog End Date Quality
    Assurance
    Functionary    		 NQF Sub-Framework
    58690  Diploma: International Travel  The Independent Institute of Education (Pty) Ltd  Level 5  Level TBA: Pre-2009 was L5  283  2018-12-31  CHE  HEQSF 
    58018  Diploma: International Travel  Varsity College  Level 5  Level N/A: Pre-2009 was L5  283  2018-12-31  CHE  HEQSF 
    63610  Diploma: Tourism Management  Ed-u City Campus  Level 5  Level N/A: Pre-2009 was L5  269  2018-12-31  CHE  HEQSF 
    58620  Diploma: Travel and Tourism  Durbanville College (Pty) Ltd  Level 5  Level N/A: Pre-2009 was L5  240  2018-12-31  CHE  HEQSF 
    61694  Diploma: Travel and Tourism  Eduvos (Pty) Ltd (previously known as Midrand Graduate Institute and later to Pearson Institute of Higher Education)  Level 5  Level N/A: Pre-2009 was L5  171  2018-12-31  CHE  HEQSF 
    62762  Diploma: Travel and Tourism  Oval International Computer Education  Level 5  Level N/A: Pre-2009 was L5  240  2018-10-25  CHE  HEQSF 
    35974  Diploma: Travel and Tourism  Rosebank Business College  Level 5  Level N/A: Pre-2009 was L5  240  2018-12-31  CHE  HEQSF 
    62767  Diploma: Travel and Tourism  The Independent Institute of Education (Pty) Ltd  Level 5  Level N/A: Pre-2009 was L5  240  2009-06-30  CHE  HEQSF 
    14067  National Diploma: Travel and Tourism  Damelin  Level 5  Level TBA: Pre-2009 was L5  240  2006-06-30  CHE  HEQSF 
    17041  Specialist Diploma: Travel and Tourism  Rand Afrikaans University  Level 5  Level TBA: Pre-2009 was L5  240  2009-06-30  CHE  HEQSF 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    LP ID Learning Programme Title Accredited Provider
    58690  Diploma: International Travel  The Independent Institute of Education (Pty) Ltd  
    58018  Diploma: International Travel  Varsity College  
    63610  Diploma: Tourism Management  Ed-u City Campus  
    58620  Diploma: Travel and Tourism  Durbanville College (Pty) Ltd  
    35974  Diploma: Travel and Tourism  Rosebank Business College  


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.