|
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
| Certificate: Executive Secretarial Studies |
| SAQA QUAL ID | QUALIFICATION TITLE | |||
| 57204 | Certificate: Executive Secretarial Studies | |||
| ORIGINATOR | ||||
| General SGB 03 | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
| The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report. | SFAP - Sub-framework Assignment Pending | |||
| QUALIFICATION TYPE | FIELD | SUBFIELD | ||
| National Certificate | Field 03 - Business, Commerce and Management Studies | Office Administration | ||
| ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
| Undefined | 120 | Level 5 | Level TBA: Pre-2009 was L5 | Regular-ELOAC |
| REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
|
Passed the End Date - Status was "Reregistered" |
SAQA 091/21 | 2021-07-01 | 2023-06-30 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2024-06-30 | 2027-06-30 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
| PURPOSE AND RATIONALE OF THE QUALIFICATION |
| Purpose:
The purpose of this qualification will be to equip learners to undertake the secretarial, administrative and management functions of an office. Qualifying learners will have acquired competence in the areas of office procedures and administration, business computing, communication, computer literacy, business management, marketing, word processing and presentations. The qualification provides a theoretical framework for functioning in any business environment and provides essential skills that will complement a number of alternative career choices. Learners acquiring the qualification will demonstrate competence at NQF 5 in the area of secretarial services and will learn towards a range of fundamental and core components leading to the qualification. Rationale: The qualification is designed to provide a solid foundation for learners pursuing a secretarial career and who wish to acquire back-up skills to complement an alternative career choice. Secretarial services include office administration and management, letter and report writing, personnel administration, computer operations, business communication, basic accounting, data capturing, storage and retrieval, preparing presentations and basic desktop publishing. Acquiring a Certificate in Executive Secretarial Studies enables the qualifying learner to demonstrate competence to organisations in these areas of activity. Organisations also need the qualification as a benchmark to gauge the competence of people in the organisation against those of their local and international competitors. Learners need the qualification to increase their access to employment. Providers of education and training in the field require the qualification to facilitate articulation between institutions. The generic learning offerings in the curriculum ensure a high degree of portability and enable learners to enter multiple job roles and careers in their quest to meet individual and organisational requirements. Some career paths linked to the qualification include: executive secretary, office administrator, personal assistant and office manager. |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| It is assumed that learners have English and communication skills at one level below that required for the fundamental components of the qualification.
Recognition of Prior Learning: The structure of the qualification makes provision for the recognition of prior learning if the learner is able to provide evidence of competence in the knowledge, skills and abilities implicit in the exit-level outcomes and associated assessment criteria. Generally, the recognition of prior learning allows for the gaining of credits for particular modules leading towards the award of the qualification. Recognition of prior learning will be achieved through the evaluation of a portfolio of evidence and an interview with the applicant through the RPL process as articulated by the institution in the context of the relevant legislation and requirements of the Higher Education Quality Committee. |
| RECOGNISE PREVIOUS LEARNING? |
| Y |
| QUALIFICATION RULES |
| N/A |
| EXIT LEVEL OUTCOMES |
| Exit-level outcomes related to fundamental learning
Qualifying learners can: 1. Engage in sustained oral communication and evaluate spoken texts 2. Read, analyse and respond critically to a variety of texts produced for a range of purposes, audiences and contexts 3. Write for a wide range of contexts 4. Use language and communication in occupational learning programmes Exit-level outcomes related to core learning Qualifying learners can: 1. Use a word processor to create and produce various types of documents 2. Proof-read from typed documents 3. Type edited documents 4. Establish and maintain records 5. Implement effective stock control techniques 6. Enhance learners` awareness of safety issues and effective workstation design in an office environment 7. Demonstrate effective written and oral communication techniques 8. Enhance organisational skills by demonstrating competency in work planning and scheduling 9. Demonstrate ability to use business forms 10. Operate basic reprographic equipment 11. Communicate effectively in the business context 12. Plan the communication message 13. Analyse the written, verbal and non-verbal aspects of communication 14. Communicate in an informal and formal manner 15. Manage group dynamics 16. Compile a variety of written messages 17. Communicate effectively using graphic communication 18. Plan/prepare and deliver a business presentation 19. Answer and use a telephone effectively 20. Conduct an interview 21. Transmit messages for mass communication purposes 22. Outline the basic components of marketing and the marketing process 23. Differentiate between different products and components of different products 24. Develop an intermediary distribution plan 25. Conduct a pricing analysis 26. Develop a product and market communication programme 27. Analyse and identify different forms of advertising 28. Compile a basic personal selling plan 29. Develop a consumer sales promotion programme 30. Implement basic public relations tools 31. Analyse the consumer decision-making process and the different levels of acceptance of new products 32. Analyse the target market of a particular market 33. Conduct basic market research 34. Use the word processing application 35. Produce advanced word processing document outputs 36. Operate effectively at an advanced leve 37. Illustrate sophisticated typographical, formatting and layout presentations, including tables, forms or graphics 39. Carry out more advanced mail merge operations within the word processing application 40. Start a small business 41. Manage a small business professionally 42. Develop and prepare a business plan 43. Devise/develop a mission statementConstruct an executive summary for a business plan 44. Conduct an environmental audit - SWOT analysis 45. Develop strategic objectives and formulate strategies 46. Deliver a business presentation 47. Use the spreadsheet application to produce what are deemed to be advanced spreadsheet outputs 48. Be able to operate effectively at more than a basic level of competence 49. Be able to edit and enhance numeric, text and graphical data and to sort, query and link data 50. Be able to carry out advanced formatting and presentation operations on charts and graphs 51. Be able to use functions such as those associated with logical, statistical or mathematical operations 52. Be able to use available analysis and audit tools and to run and record simple macros 53. Demonstrate the ability to retrieve information for an existing database 54. Refine a query and select and sort data 55. Use form to enter data into a database 56. Create reports 57. Demonstrate knowledge of the uses and advanced features of a presentation graphics package on a personal computer 58. Create, add, modify and move drawn objects within a presentation slide 59. Create, add and manipulate charts within a slide 60. Manage images and other objects within a slide 61. Apply animation and transitions to a presentation document 62. View and present a slide show 63. Perform the basic skills needed in setting up Pastel for the first time within a company 64. Demonstrate the ability to create and process the various accounts, customers, suppliers and inventory found in a company 65. Display the necessary knowledge to create and maintain a cash book 66. Develop the skills needed to perform a bank reconciliation 67. Illustrate the ability to process the various journals found within Pastel 68. Apply the concepts needed to perform month-end reporting and opening balances 69. Analyse the objectives of accounting 70. Identify the components of the double-entry system 71. Calculate, compile and populate cash books 72. Calculate and compile bank reconciliation statements 73. Implement and analyse different forms of stock control 74. Compile a set of general ledger accounts 75. Calculate the effects of value added tax (VAT) 76. Conduct a correction of errors and closing entries 77. Discuss the basic physical make-up of a personal computer and understand some of the basic concepts of information technology such as data storage and memory, the context for computer-based software applications in society and the uses of information networks within computing 78. Demonstrate the ability to effectively operate within the desktop environment |
| ASSOCIATED ASSESSMENT CRITERIA |
| Associated assessment criteria for fundamental learning
Competence is evident when learners are able to: 1. Show a clear understanding of complex issues under discussion in one-on-one or group situations 2. Adopt reading strategies appropriate to the purpose 3. Write imaginative texts that are convincing and appropriate to the topic and purpose 4. Identify relevant learning resources Associated assessment criteria for core learning Competence is evident when learners are able to: 1. Type using correct keyboard skills 2. Identify errors in spelling, punctuation, grammar and spacing 3. Identify and apply correction signs used in an edited document 4. Explain various methods of classification for record management 5. Explain the processes for ordering, monitoring, issuing and maintaining stock 6. Identify effective office layout and proper workstation equipment and design 7. Use effective telephone skills when handling calls 8. Explain the importance of a positive attitude and identify own strengths and weaknesses 9. Prepare and complete a Petty Cash Analysis sheet, using Petty Cash Vouchers 10. Identify the different types of equipment used in the production of copies 11. Apply the basic communication model to explain the business communication process 12. Utilise the key elements of planning the communication message in order to effectively communicate with an audience 13. Identify key indicators of non-verbal communication 14. Analyse organisational communications and differentiate between informal and formal organisational messages 15. Apply group theory to manage group development, group communication, group conflict and leadership 16. Write letters, notices, circulars, memoranda, reports, notices of meetings, agendas, facsimile transmissions, e-mails and curriculum vitae 17. Utilise devices such as tables, graphs, charts and pictograms to explain or amplify messages 18. Identify the 3 parts of a good presentation 19. Utilise telephone techniques to optimise the usage of a telephone in business communications 20. Apply interview techniques to effectively communicate in the business context 21. Utilise the power of mass media to reach audiences quickly, efficiently and effectively 22. Apply understanding of marketing principles by supplying and discussing examples of the marketing process in action 23. Explain products and services 24. Describe the differences between intensive, selective and exclusive distribution 25. Discuss the importance of pricing in the marketing mix 26. Identify the different forms of communication-outline the communication process 27. Identify various advertising objectives 28. Discuss the objectives of personal selling 29. Discuss sales promotion and provide examples 30. Discuss the various functions of public relations 31. Distinguish between 2 groups of the marketing environment 32. Differentiate between different market types 33. Discuss the benefits of marketing information 34. Apply text effect options: strikethrough, superscript, subscript, shadow etc 35. Use paragraph shading options 36. Add or remove text comments 37. Add or delete a bookmark 38. Edit a mail merge data source or data file 39. Analyse environment for entrepreneurial opportunity 40. Identify and develop objectives for the small business 41. Identify the components of a written business plan 42. Describe the nature and role of mission statements in business strategy 43. Identify the structure of the executive summary 44. Gather data from the internal and external business environments- analyse the data from these situation analyses 45. Identify strategic objectives that management can consider for the business 46. Speak and present effectively in a business context 47. Name cell range(s) in a worksheet 48. Use conditional formatting options 49. Sort data by multiple columns 50. Use a template 51. Use date and time functions: TODAY, DAY, MONTH, YEAR 52. Create a pivot table or a dynamic crosstab using defined field names 53. Load or logon to an existing database loaded or logged into 54. Add fields to a query 55. Create a simple form 56. Present selected data in a particular sequence on screen and in reports 57. Add different types of lines to a slide 58. Add shapes to slide: boxes, circles, free drawn line 59. Create an organisational chart 60. Import images from another file: text, spreadsheet, table, chart, graphics 61. Apply animation effects to a slide 62. Start a slide show on any slide 63. Introduce Pastel 64. Create and edit general ledger, customer and supplier accounts 65. Process cash book payments and receipts 66. Use the bank reconciliation 67. Use journals 68. Perform month-end reporting 69. Describe the objectives of accounting 70. Compile and identify transactions and transaction types 71. Differentiate between the cash receipts and cash payments books 72. Analyse transactions 73. Identify the different forms of stock control 74. Identify the components of the accounting equation 75. Compile a breakdown of value added tax from a set of general ledger accounts 76. Identify errors contained in a set of general ledger accounts 77. Understand some of the basic concepts of information technology such as data storage and memory, the context for computer-based software applications in society and the uses of information networks within computing 78. Modify the desktop, settings and toolbars using Windows NT Integrated Assessment: An integrated approach to assessment is adopted to ensure that the qualification is open, transparent, fair, valid and reliable. In this respect, both summative and formative assessment processes are accounted for. Integrated assessment provides the learner with an opportunity to display an ability to integrate practical performance, actions, concepts and theory across exit-level outcomes to achieve competence in relation to the purpose of this qualification.The competence that the learner is required to demonstrate is clearly articulated in the associated assessment criteria of the qualification. The learner must achieve all exit-level outcomes for the award of the qualification. |
| INTERNATIONAL COMPARABILITY |
| The exit-level outcomes and associated assessment criteria of the qualification have been benchmarked against similar qualifications from the following countries: New Zealand, Australia and Scotland. |
| ARTICULATION OPTIONS |
| The qualification articulates vertically with a Diploma or Degree in Business Administration in the sub-field and may grant the learner exemption from the first year of study in full or part of such qualifications, depending on learning offerings and regulations of institutions. Articulation is also possible both vertically and horizontally with other fields and may enable the learner to apply for exemption from common learning offerings or modules which have been successfully completed in the qualification.
On completion of this qualification, learners may be able to pursue the following careers as, though not limited to: |
| MODERATION OPTIONS |
| Moderation includes both internal and external moderation of learner assessments at exit points in the qualification. Whilst the institutions accepts responsibility for moderation of assessments both internal and external, it will be guided by criteria and standards outlined by the Higher Education Quality Committee in the Programme Accreditation Framework documentation. The policies and procedures for moderation of assessments are detailed in the relevant handbooks of the institution.
Anyone assessing learners must have formal qualifications one level higher than the qualification being offered. External moderators must have at least an Honours level qualification or related qualification in the field of study and have assessed the qualification or similar qualification for a period of at least 5 years. |
| CRITERIA FOR THE REGISTRATION OF ASSESSORS |
| N/A |
REREGISTRATION HISTORY |
| As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
| NOTES |
| This qualification has been derived from provider-based qualifications, in order to record Learning Programmes against it. |
| LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
| LP ID | Learning Programme Title | Originator | Pre-2009 NQF Level |
NQF Level | Min Credits | Learning Prog End Date | Quality AssuranceFunctionary |
NQF Sub-Framework |
| 36085 | Certificate: Executive Secretarial | Primarius Privaat Kollege (Edms) | Level 5 | Level TBA: Pre-2009 was L5 | 120 | 2009-06-30 | CHE | HEQSF |
| 57871 | Certificate: Executive Secretarial Studies | College Campus | Level 5 | Level TBA: Pre-2009 was L5 | 140 | CHE | HEQSF | |
| 36137 | Certificate: Executive Secretarial Studies | Prestige Academy (Pty) Ltd | Level 5 | Level TBA: Pre-2009 was L5 | 120 | 2018-12-31 | CHE | HEQSF |
| 58693 | Certificate: Executive Secretarial Studies | The Independent Institute of Education (Pty) Ltd | Level 5 | Level TBA: Pre-2009 was L5 | 140 | 2014-12-31 | CHE | HEQSF |
| 36112 | Certificate: Executive Secretarial Studies | Varsity College | Level 5 | Level TBA: Pre-2009 was L5 | 140 | CHE | HEQSF |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| LP ID | Learning Programme Title | Accredited Provider |
| 36085 | Certificate: Executive Secretarial | Primarius Privaat Kollege (Edms) |
| 57871 | Certificate: Executive Secretarial Studies | College Campus |
| 36137 | Certificate: Executive Secretarial Studies | Prestige Academy (Pty) Ltd |
| 36112 | Certificate: Executive Secretarial Studies | Varsity College |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |