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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

Diploma: Business Management and Entrepreneurship

SAQA QUAL ID	QUALIFICATION TITLE
36113	Diploma: Business Management and Entrepreneurship
ORIGINATOR
Varsity College
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
Was CHE until Last Date for Achievement			HEQSF - Higher Education Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Diploma	Field 03 - Business, Commerce and Management Studies		Generic Management
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	260	Level 5	Level TBA: Pre-2009 was L5	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 2663/05	2006-07-01	2006-07-01
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-07-01		2011-07-01

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification is replaced by:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
58671	Diploma: Business Management and Entrepreneurship	Level 5	Level N/A: Pre-2009 was L5	260	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification will equip learners with core business and entrepreneurial skills to manage an enterprise. Learners will learn about marketing, human resource management, finance, strategy, information technology, communication, accounting, customer relations and e-commerce, to mention a few core areas of study. Emphasis will be placed on integrating information technology and business practice. The successful learner will have developed a foundational knowledge and requisite competencies in communication, information technology and business which can be applied to economic environment. Rationale for the Qualification: The ability to compete in a dynamic economic environment is critical for business success. In this respect, the competitive edge of a business depends to a very large extent on the quality of people working in the business. Highly skilled and committed people, who can function effectively and efficiently, are required to drive the imperatives of the business. This necessitates the training and development of people to function in a globally competitive marketplace. This qualification presents an entry to the world of business that responds to the key challenges faced by all businesses in the economy. It endeavours to lay a solid foundation so that anyone who has completed the qualification will have a comprehensive view of the total environment in which businesses operate. Closely modeled on essential areas covered by the traditional MBA, this qualification equips learners with skills, knowledge and abilities in marketing, finance, human resource management, information technology, communication, strategy, accounting and e-commerce. The emphasis is on ensuring that learners not only acquire the essential skills to enhance their own careers, but make a meaningful contribution to the strategic growth of the business or to their own business enterprise.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners have English and communication skills at one level below that required for the fundamental components of the qualification. Recognition of Prior Learning (RPL): The structure of the qualification makes provision for the recognition of prior learning if the learner is able to provide evidence of competence in the knowledge, skills and abilities implicit in the exit-level outcomes and associated assessment criteria. The College has developed structured means for the recognition of prior learning against exit-level outcomes and associated assessment criteria of the qualification on an individual case-by-case basis. Such procedures, and the evaluation of individual cases, are subject to moderation by independent assessors. Generally, the recognition of prior learning allows for the gaining of credits for particular modules leading towards the award of the qualification. Recognition of prior learning will be achieved through the evaluation of a portfolio of evidence and an interview with the applicant through the RPL process as articulated by the College in the context of the relevant legislation and requirements of the Higher Education Quality Committee.

RECOGNISE PREVIOUS LEARNING?

Y

QUALIFICATION RULES

N/A

EXIT LEVEL OUTCOMES

Exit-level outcomes related to fundamental learning Qualifying learners can: 1. Engage in sustained oral communication and evaluate spoken texts. 2. Read, analyse and respond critically to a variety of texts produced for a range of purposes, audiences and contexts. 3. Write for a wide range of contexts. 4. Use language and communication in occupational learning programmes. Exit-level outcomes related to core learning Qualifying learners can: 1. Identify and discuss various common helpdesk concepts. 2. Demonstrate an understanding of the principles to providing good customer service. 3. Demonstrate the ability to be a successful helpdesk analyst. 4. Discuss and understand the communication skills required in a helpdesk environment. 5. Discuss the differences between internal and manufacturing support. 6. Discuss a helpdesk support model. 7. Demonstrate an understanding of the characteristics of an ideal support person. 8. Demonstrate an understanding of overcoming support problems by using appropriate solutions. 9. Apply various guidelines in dealing with different support call types. 10. Describe the various tools used by a helpdesk support center. 11. Discuss basic support management problems and the solutions. 12. Discuss the basic physical make-up of a personal computer and understand some of the basic concepts of information technology such as data storage and memory, the context for computer-based software applications in society and the uses of information networks within computing. Demonstrate knowledge in using the basic functions of a personal computer and its operating system. 13. Demonstrate the ability to effectively operate within the desktop environment. 14. Demonstrate the ability to use a word processing application on a personal computer. Accomplish basic operations associated with creating, formatting and finishing a word processing document ready for distribution. 15. Demonstrate more advanced features associated with word processing applications such as creating tables, using pictures and images within a document, importing objects and using mail merge tool. 16. Understand the basic concepts of spreadsheets and to demonstrate the ability to use a spreadsheet application on a personal computer. Accomplish basic operations associated with developing, formatting and using a spreadsheet. Accomplish standard mathematical and logical operations using basic formulas. 17. Demonstrate more advanced features of spreadsheets applications such as importing objects, creating graphs and charts. 18. Demonstrate using presentation tools on a personal computer. Accomplish basic tasks such as creating, formatting and preparing presentations for distribution and display. 19. Demonstrate the ability to create a variety of presentations for different audiences or situations. Demonstrate the ability to accomplish basic operations with graphics and charts and to use various slide show effects. 20. Demonstrate the ability to use electronic mail software to send and receive messages, to attach documents or files to a message and to organise and manage message folders or directories within electronic mail software. 21. Demonstrate and understand the basic concepts of database and demonstrate the ability to use a database on a personal computer. Demonstrate the ability to design and plan a database. 22. Demonstrate retrieving information from an existing database by using query, select and sort tools. Demonstrate more advanced features such as creating and modifying reports. 23. Analyse the objectives of accounting. 24. Identify the components of the double-entry system. 25. Calculate, compile and populate cash books. 26. Calculate and compile bank reconciliation statements. 27. Implement and analyse different forms of stock control. 28. Compile a set of general ledger accounts. 29. Calculate the effects of value added tax (VAT). 30. Conduct a correction of errors and closing entries. 31. Communicate effectively in the business context. 32. Plan the communication message. 33. Analyse the written, verbal and non-verbal aspects of communication. 34. Communicate in an informal and formal manner. 35. Manage group dynamics. 36. Compile a variety of written messages. 37. Communicate effectively using graphic communication. 38. Plan/prepare and deliver a business presentation. 39. Answer and use a telephone effectively. 40. Conduct an interview. 41. Transmit messages for mass communication purposes. 42. Start a small business. 43. Manage a small business professionally. 44. Develop and prepare a business plan. 45. Devise/develop a mission statement. 46. Construct an executive summary for a business plan. 47. Conduct an environmental audit - SWOT analysis. 48. Develop strategic objectives and formulate strategies. 49. Implement, evaluate and control a strategy. 50. Deliver a business presentation. 51. Conduct a job analysis. 52. Apply motivational theory to the human resource management (HRM) paradigm. 53. Develop a workforce plan. 54. Recruit, select and induct job candidates on behalf of their organisation. 55. Ensure the continued effectiveness of an organisation`s human resources. 56. Design a compensation structure that would provide fair compensation. 57. Design a compensation package that provides benefits to meet the individual needs of employees. 58. Discuss the vision of a national training strategy which integrates education and training. 59. Conduct training. 60. Conduct career development activities for the organisation. 61. Understand industrial relations and the employment contract. 62. Outline the basic components of marketing and the marketing process. 63. Differentiate between different products and components of different products. 64. Develop an intermediary distribution plan. 65. Conduct a pricing analysis. 66. Develop a product and market communication programme. 67. Analyse and identify different forms of advertising. 68. Compile a basic personal selling plan. 69. Develop a consumer sales promotion programme. 70. Implement basic public relations (PR) tools. 71. Analyse the consumer decision-making process and the different levels of acceptance of new products. 72. Analyse the target market of a particular market. 73. Conduct basic market research. 74. Perform the basic skills needed in setting up Pastel for the first time within a company. 75. Demonstrate the ability to create and process the various accounts, customers, suppliers and inventory found in a company. 76. Display the necessary knowledge to create and maintain a cash book. 77. Develop the skills needed to perform a bank reconciliation. 78. Illustrate the ability to process the various journals found within Pastel. 79. Apply the concepts needed to perform month-end reporting and opening balances. 80. Develop a basic understanding of the functionality of the CorelDraw environment. 81. Demonstrate the ability to create and manipulate basic shapes found within CorelDraw using the program tools. 82. Display the ability to arrange objects on a page in the correct format. 83. Demonstrate the capacity to create and format outlines and convert objects into curves. 84. Construct and configure freehand drawings used to deliver a completed graphic object. 85. Implementing artistic text basics using various text formatting options. 86. Applying various fill types to different objects to create a finished product. 87. Demonstrate and have an understanding of employment relations in an organisation. 88. Participate in the implementation and utilisation of equity-related process. 89. Recruit and select candidates to fill defined positions. 90. Draft an employment contract. 91. Induct a new employee. 92. Manage the design, implementation and administration of compensation in an organization. 93. Manage individual careers. 94. Manage a skills development course. 95. Manage individual and team performance. 96. Institute disciplinary action. 97. Facilitate the resolution employee grievances. 98. Handle industrial action. 99. Frame and implement an action plan to improve productivity within an organisational unit. 100. Co-ordinate the development of social responsibility strategies. 101. Discuss the importance of marketing to the success of a business. 102. Demonstrate the ability to identify, assess and develop effective marketing planning in the changing business environment. 103. Discuss and demonstrate the ability to formulate marketing strategies in an organisation. 104. Demonstrate an understanding of the marketing plan in effective marketing. 105. Discuss the basic elements of the South African legal system. 106. Explain and discuss the Law of Contract. 107. Explain and discuss the Law of Lease. 108. Explain and discuss the Law of Sale. 109. Explain and discuss the Law of Credit Agreements. 110. Explain and discuss the Law of Trademarks, Copyright and Patents. 111. Discuss entrepreneurship and identify, assess and develop entrepreneurial qualities. 112. Discuss the global aspects of entrepreneurship. 113. Demonstrate an understanding of a general business plan and adapt it to a selected business idea. 114. Discuss the importance of the marketing plan to the success of a business plan. 115. Discuss the importance of the financial plan to the success of a business plan. 116. Explain and apply the components of effective website development. 117. Demonstrate the ability to use aesthetics and apply the components of effective website development. 118. Explain and apply project management principles in the IT environment. 119. Demonstrate the ability to use HTML coding and embedded scripting techniques. 120. Demonstrate an understanding of basic accounting and financial management practices. 121. Prepare and analyse basic financial statements. 122. Demonstrate an understanding of and be able to apply basic profit calculations. 123. Apply the principles of accurate sales recording. 124. Discuss the importance of the cash book management to a small business. 125. Demonstrate an understanding of using and interpreting business ratios. 126. Conduct a break-even analysis for a small business. 127. Discuss and apply the principles of cash flow management. 128. Discuss the importance of marketing and selling functions to the success of a small business. 129. Discuss and apply sales forecasting techniques. 130. Recruit and select candidates to fill sales team positions. 131. Induct and train a sales employee. 132. Explain the role of a sales person within a business. 133. Discuss and apply the characteristics of a successful sales person. 134. Demonstrate the ability to apply the techniques of successful selling. 135. Discuss methods of compensating sales people. 136. Discuss the role of performance appraisal in selling. 137. Discuss electronic commerce and identify, assess and develop electronic commerce opportunities. 138. Discuss and apply methods of electronic commerce advertising. 139. Discuss and apply electronic commerce principles in service industries. 140. Identify and compare intranet and extranet. 141. Apply the common electronic payment systems used in electronic commerce. 142. Describe and understand the strategy planning and formulation process used for electronic commerce. 143. Discuss the issues of public policy and privacy related to electronic commerce. 144. Describe and understand the strategy planning and formulation process used in strategic management. 145. Explain and apply the business mission statement. 146. Conduct an external assessment. 147. Conduct the process of performing an internal audit. 148. Discuss and apply formulating objectives and strategies. 149. Discuss the criteria for successful strategic implementation. 150. Discuss and apply strategic control within a business. 151. Explain and apply the strategic evaluation process. 152. Identify and demonstrate an understanding of managerial expertise. 153. Describe the evolution of management theory and thought. 154. Demonstrate the ability to adapt to changing business environment. 155. Discuss and demonstrate the ability to formulate goals in an organisation. 156. Discuss and demonstrate the ability to use effective planning processes in an organisation. 157. Discuss and demonstrate the ability to use effective strategic planning processes in an organisation. 158. Discuss and utilise decision-making models and techniques. 159. Demonstrate an understanding of organisational design. 160. Discuss the role that authority and power plays in management as well as the role of job design in workforce motivation. 161. Discuss the role of organisational culture and the role of change in an organisation. 162. Discuss the role that leadership plays in effective management. 163. Discuss and explain the motivation process in an organisation. 164. Discuss the impact and role of group formation to effective management. 165. Demonstrate an understanding of the control process in an organisation. 166. Demonstrate an understanding of contemporary management issues.

ASSOCIATED ASSESSMENT CRITERIA

Associated assessment criteria for fundamental learning Competence is evident when learners are able to: 1. Show a clear understanding of complex issues under discussion in one-on-one or group situations Manage discussions and/or conflicts sensitively Identify and challenge the underlying assumptions, points of view and subtexts in spoken texts when appropriate, and clarify understanding or sustain interaction Analyse and adjust one`s responses to spoken texts in relation to audience, purpose and context accordingly Identify characteristics of a speaker`s style, tone and mannerisms that attract or alienate an audience with reference to the particular effect of each feature in creating audience response Describe, explain and judge the impact of spoken discourse 2. Adopt reading strategies appropriate to the purpose Draw conclusions from a synthesis of information from texts and make generalizations of patterns and trends about purpose and audience Understand surface and embedded meanings in the text and present a viewpoint Identify and explain the effect of an author`s values and views on selected texts in terms of the impact on meaning and target audience Cite evidence from texts in defence of a position Explore the effects of content, language and style on readers` responses in specific texts Identify and explain the impact of different writing techniques on reader perspective in terms of the particular effect produced by each Analyse the influence of specific language structures and features 3. Write imaginative texts that are convincing and appropriate to the topic and purpose Write expository texts that are well developed with respect to clearly articulated purposes, using fully developed paragraphs and resulting in a unified text Choose the narrative voice appropriate to context, purpose and audience Sequence points in an argument logically and deliberately to build up to a convincing conclusion Check text for coherence, logical sequence and structure; identify and adjust weaknesses and errors to improve coherence and flow Rearrange information in ways that promote interest in, and impact of, the text for a defined target audience Check layout, spelling, punctuation and syntax for accuracy and readability Check the whole, completed text against the purposes for writing to verify that these purposes have been satisfied 4. Identify relevant learning resources Utilise and manage learning resources through appropriate selection and cross-referencing of information and acknowledgement of sources Formulate learning strategies by selection of specific tried techniques Summarise and use information in the learning process Synthesize and contextualise answers pertaining to relevant questions Read, interpret, analyse and synthesize texts for detail in a given context Communicate with others in groups or as individuals Organise and use occupational learning materials for optimum learning Understand and use layout, presentation and organisational features of learning materials effectively Engage with and, if needed, clarify technical language Conduct basic research, and analyse and present findings Identify and define appropriate topic and scope Plan and sequence research steps appropriately Apply research techniques Categorise, classify and sort information Analyse research findings in the appropriate format Make conclusions and recommendations Lead and participate actively in group learning situations Apply responsibilities in the team and group work conventions in learning situations Practise conflict management and negotiating techniques Work in a team to achieve meaningful products, outcomes and goals Describe and discuss features of the occupational environment Describe and discuss ways in which these features affect learning processes Associated assessment criteria for core learning Competence is evident when learners are able to: 1. Define and explain the term "helpdesk" Define and explain the term "user support" Understand support services and their goals Explain the difference between an internal and external customer Discuss the traits of a successful helpdesk analyst Attach importance of staying current 2. Define and explain the difference between a customer`s "wants" and "needs" Discuss the 4 basic needs of a customer Describe the principals of giving good service List and explain the techniques to give good service Discuss the impact of body language in a helpdesk 3. Know how to avoid blame Know how to be assertive and flexible Know how to multi-task and prioritise Define the importance of teamwork and leadership Know how to deal with the confidential information Understand the importance of the helpdesk`s image 4. List ways to improve their "speaking skills" List and improve their "listening skills" and paying attention List ways of establishing a relationship between them and their customer Define the different types of callers and the guidelines for dealing with them Answer a complaint letter using the correct techniques Use the guidelines for composing an e-mail List and use the guidelines to correctly structure a presentation List and use the guidelines regarding body language, dress and posture 5. Understand the different goals between internal and manufacturing support Describe the typical tasks when providing internal support Describe the typical tasks when providing manufacturing support Define the issues for not/charging for support Understand where in the organisation the support department fits 6. Describe the 3-tier support model Define the concept of response time Define the concept of resolve time List and explain the tasks performed at each tier of the support model Define the concept of "escalation" Draw a diagram to explain how the support model works 7. Understand the need for employing the right type of person in a support environment List the characteristics of the ideal support person Measure themselves against these characteristics and decide in which areas they could/need to improve Understand the importance of training and learning for a support person List 5 skills they should practice as a support person List the different aspects of learning which are relevant to their task as a support person Understand what stress is, the reasons for it and ways of dealing with it 8. List and define the 5 main problems facing a support department Discuss the problems caused by rapidly changing technology Discuss the problems caused by limited resources Discuss the problems caused by different knowledge levels of users Discuss the problems caused by stress Discuss the problem of high user expectations Propose solutions for all of the above 9. List and describe the 4 main types of support calls Describe the 3 types of feedback calls List the guidelines to handle each type of feedback call Describe and recognize the 3 types of question calls Describe and implement the ten-step troubleshooting process Define non-technical calls 10. List the types of information a support department should keep Understand and explain the necessity for logging calls List the information that should be logged for each support call List the different statistics that should be calculated by the logging system and understand the relevance of each List and use the guidelines to record the details of the problem 11. Discuss the main issues involved in managing staff: productivity, scheduling staff`s time and structuring the support department Understand and explain the significance of managing the support department`s resources Understand and explain the basic issues involved in managing service to your customers 12. Understand some of the basic concepts of information technology such as data storage and memory, the context for computer-based software applications in society and the uses of information networks within computing 13. Modify the desktop, settings and toolbars using Windows NT Understand and apply drives, folders and files Demonstrate customizing, displaying and changing the screen Apply renaming, selecting, moving, deleting and copying files Demonstrate wordpad, notepad, games, paint and the calculator Demonstrate browser, search engines and printing Demonstrate setting and installing printers and the printing screen Understand and apply all the help functions 14. Apply the basic common Word 2000 features Demonstrate a Word window, start and develop a new Word document, editing the text, adjusting settings, saving, closing a Word document Design a web site in Word including hyperlinks, graphics, a form, lines, a background and frames 15. Apply templates Create a newsletter Apply editing, formatting and calculations within a table Apply styles, borders, shading, hyphenation, links, modify clipart, symbols to document Demonstrate mail merge 16. Demonstrate planning features, plan a worksheet, create a worksheet, edit a worksheet, use formulas Demonstrate formatting a worksheet, opening and saving a worksheet, previewing and printing a worksheet 17. Demonstrate importing objects, creating a chart from worksheet, editing a chart, formatting a chart Demonstrate creating a graph Demonstrate managing and analysing a workbook Demonstrate the Find command, Replace command, Sorting Data and Filter Data functions 18. Demonstrate planning a presentation, creating a presentation, editing a presentation, manipulating slides, previewing a presentation, opening and saving a presentation 19. Demonstrate modifying and enhancing a presentation Demonstrate copying, linking between office applications Demonstrate the ability to customize a presentation using advanced formatting functions, adding and modifying clipart in a slide, format painter, adding and modifying a chart in a slide Demonstrate creating a presentation from a design template, adding animated graphics, creating and modifying wordart, adding hyperlinks Demonstrate publishing a presentation on the web 20. Demonstrate customizing Outlook Today, customizing the screen, using shortcuts Understand the folders list, status bar and separator bars Demonstrate sending a new mail, using address book, receiving, replying, forwarding, formatting mail, adding and modifying an attachment to a mail Demonstrate sorting, customizing, filtering, deleting, group, folder, print inbox messages Apply add, delete, create names in the address book Back-up address book Create, use, delete distribution list Create, move, delete, edit, insert appointments, change the view, preview Create, manage and print tasks Create, manage, delete contacts Create, open, edit, delete notes 21. Demonstrate the common Office 2000 features: planning a database, creating a database, using the database window, creating a table, defining the elements of a table, entering data, opening and saving a database using MS Access Demonstrate modifying a table using the modifying tools, creating a form, entering records, previewing and printing a form, closing and saving a form 22. Demonstrate using filters, creating queries, using autoreport Wizard to create a report, modifying the report, creating a report from a query Demonstrate using a table wizard to create a table, copying and deleting data, formatting field, creating advanced queries, back-up and restoring a database Demonstrate creating a multiple table form, modifying a form, editing a form, creating a subform, enhancing a form with advanced features, deleting a form Demonstrate creating a group report, customizing the report layout, editing the report, creating mailing labels, creating and using macros, using the main switchboard and securing the database Demonstrating importing and exporting, saving a database object as a web page, adding a hyperlink to a database object 23. Describe the objectives of accounting Identify the users of financial information 24. Compile and identify transactions and transaction types Identify different account types and how they affect the double entry system 25. Differentiate between the cash receipts and cash payments books Insert relevant information into cash books 26. Analyse transactions Insert relevant transactions Calculate and balance bank reconciliation statements 27. Identify the different forms of stock control Describe the effects of different forms of stock control 28. Identify the components of the accounting equation Implement basic accounting concepts and the accounting equation 29. Compile a breakdown of value added tax from a set of general ledger accounts Identify accounts that are affected by value added tax 30. Identify errors contained in a set of general ledger accounts Calculate closing entries 31. Apply the basic communication model to explain the business communication process 32. Utilise the key elements of planning the communication message in order to effectively communicate with an audience 33. Identify key indicators of non-verbal communication Apply concepts of kinesics, proxemics and paralanguage to analyse communication 34. Analyse organisational communications and differentiate between informal and formal organisational messages 35. Apply group theory to manage group development, group communication, group conflict and leadership 36. Write letters, notices, circulars, memoranda, reports, notices of meetings, agendas, facsimile transmissions, e-mails and curriculum vitae 37. Utilise devices such as tables, graphs, charts and pictograms to explain or amplify messages 38. Identify the 3 parts of a good presentation Utilise various audio-visual aids to enhance a business presentation 39. Utilise telephone techniques to optimise the usage of a telephone in business communications 40. Apply interview techniques to effectively communicate in the business context 41. Utilise the power of mass media to reach audiences quickly, efficiently and effectively Utilise technology to communicate messages to large audiences 42. Analyse environment for entrepreneurial opportunity Choose an organisational form to suit their business 43. Identify and develop objectives for the small business Utilise the 4 major management activities to achieve these objectives 44. Identify the components of a written business plan State the vision of the plan in the strategic context 45. Describe the nature and role of mission statements in business strategy Identify the components of a mission statement 46. Identify the structure of the executive summary Write an executive summary for the stakeholders in the organisation 47. Gather data from the internal and external business environments Analyse the data from these situation analyses Draw conclusions and make recommendations from the audit 48. Identify strategic objectives that management can consider for the business Use the Grand Strategy Matrix to select strategies for their organisation Put the strategy plan into action Measure organisation performance by utilising the strategy 49. Evaluate the Assessment Matrix Manage the effects of resistance to change and conflict on the strategic implementation Take corrective actions in order to keep the organisation on track to achieving its objectives 50. Speak and present effectively in a business context Utilise the 7 prerequisites for effective presentations Utilise the 3 components of presentation style 51. Apply the 8-step job analysis process to the organisational context Systematically investigate the tasks, duties and responsibilities of a job 52. Utilise Maslow`s, Hertzberg`s and McGregor`s theories to explain an organisation`s success/failure in the competitive environment Ensure that the organisation has the correct employees to meet their needs 53. Apply the workforce planning process to the development of a workforce plan 54. Attract a pool of job candidates who meet the organisation`s needs in terms of skills and qualifications by following a 9-step recruitment process Identify candidates who possess the necessary skills, abilities and personality to fit into the organisation`s culture by applying a 5-step selection process Introduce and orientate new employees to the organisation using the induction process 55. Manage performance and give feedback on performance by applying a 4-step performance management process 56. Identify the 3 factors that determine levels of compensation using job evaluation and compensation surveys Follow the 2 steps in designing a fair compensation structure 57. Identify mandatory benefits as controlled by legislation as well as voluntary benefits that the organisation should include in the condition of service 58. Utilise the various acts and legislation in South Africa which provide for the development and implementation of a human resource system with an integrated approach to education and training 59. Determine training needs by utilising a 4-phase training process Identify training methods Develop a training programme Implement a training process Evaluate the training process 60. Identify the elements that need to be in place for people to be in a career as opposed to a job Align individual career planning and organisation career management Embark on activities for career planning in order to ensure alignment and an optimal match that would meet individual and organisational needs 61. Apply the various acts that govern the labour relationship and industrial relations in the South African context 62. Apply understanding of marketing principles by supplying and discussing examples of the marketing process in action 63. Explain products and services Classify business and consumer products Identify the importance of branding, packaging and labelling 64. Describe the differences between intensive, selective and exclusive distribution Discuss the nature of the service that is delivered by intermediaries Describe the importance of intermediaries in the distribution plan 65. Discuss the importance of pricing in the marketing mix Discuss the 4 basic pricing structures List and describe the internal and external factors affecting pricing Identify various forms of discount 66. Identify the different forms of communication Outline the communication process Identify the different marketing communications tools Describe the importance of communication to the organisation 67. Identify various advertising objectives Discuss the AIDA model and its components Distinguish between copy, visualization and layout and supply examples of each element 68. Discuss the objectives of personal selling Discuss personal selling as a marketing communications tool Identify and describe the various steps in the personal selling process 69. Discuss sales promotion and provide examples Distinguish between business and consumer promotion tools Identify and discuss the steps in developing and implementing a sales promotion programme Identify and describe at least 6 consumer promotion tools 70. Discuss the concept of public relations Discuss the various functions of public relations Discuss the various public relations techniques Discuss the objectives of public relations 71. Distinguish between the 2 groups of the marketing environment Discuss the demographics of the South African market Describe the consumer decision-making process Differentiate between the different levels of acceptors of a new product 72. Differentiate between different market types Discuss the different approaches to market segmentation Describe the market segmentation process Identify the benefits of market segmentation Identify the limitations of segmentation 73. Discuss the benefits of the marketing information system Discuss the steps in the research process Differentiate between different types of data 74. Introduce Pastel Create a new company Perform auto setup 75. Create and edit general ledger, customer and supplier accounts Create and edit inventory items and groups Process inventory, customer and supplier documents 76. Process cash book payments and receipts Use post-dated and recurring batches Process petty cash payments and receipts 77. Use the bank reconciliation 78. Use journals 79. Perform month-end reporting View stock reports Process opening balances 80. Understand the welcome screen and the six available options Know the different areas of the CorelDraw screen with regards to toolbars, colour palette, property bar, work area etc. Understand how to change the page setup to accommodate different print requirements Understand the difference between vector and bitmap images 81. Select, move and resize objects using the mouse Reposition and reorient an object by turning it around its centre of rotation using the rotate tool Skew or slant an object Stretch an object`s vertical and horizontal dimensions non-proportionally Create basic shapes using the rectangle, ellipse, polygon, spiral and graph paper tools as well as the basic shapes flyout Apply distortions to shapes Move a selected object to the bottom or top of a layer of objects Duplicate and copy objects Manipulate shapes further by converting lines to curves 82. Align objects to each other using left, centre and right alignment as well as top, middle and bottom alignment Distribute objects horizontally, vertically and diagonally on the page and align them either to the centre or the edge of the page Use the show grid and snap to grid commands for precision drawing Create, delete and clear guidelines which are used to align and position objects with precision Create a link from one object to another by snapping objects Undo the actions performed in a drawing Use the control key to constrain rotating, scaling, stretching or moving an object Change the view of a drawing by zooming in to get a closer look or by zooming out to see more of the drawing View specific areas of a drawing using the panning tool 83. Create arrows using the outline dialogue box Format outline colour, width and style using the outline dialogue box Make custom arrowheads and tails using the special characters and symbols docker in conjunction with the create arrow command on the tools menu Create arrows using the basic shapes flyout Customize shape objects by converting lines to curves and using the shape or node edit tool Change the shape of an ellipse (closed path) to either an arc (open path) or pie using the convert to curves command and the shape tool Change the shape of a rectangle by rounding its corners or manipulating the nodes using the convert to curves command and the shape tool Understand the difference between different node and curve types Change the shape of a polygon using the shape tool and further manipulate the shape by converting to curves Understand the difference between open and closed paths, open closed paths using the shape tool and close open paths using the auto-close curve icon Use the knife tool to break an object into two or more separate objects 84. Create straight or curved lines using the freehand tool Understand that the bezier tool works by drawing a line adding one node at a time Enhance lines by using the artistic media tool Group two or more objects so that they are treated as a single unit Create a single object with common fill and outline attributes by combining two or more objects Create irregular and unusual shapes by welding, trimming and intersecting objects Split a closed object along a straight or jagged line using the eraser tool 85. Use the text tool to create artistic text to add an interesting visual element to a page Stretch, scale, rotate and skew artistic text Apply text to follow a path, such as a circle, square or wavy line Create a drop shadow using the interactive drop shadow tool Create a simple shadow by duplicating Apply trimming, welding and intersecting to artistic text 86. Use the interactive fill tool to select and apply one of several different fill options to a selected object Understand the different fill types (uniform, fountain, pattern, texture) Use the property bar in conjunction with the interactive fill tool 87. Demonstrate understanding of the various stakeholders and their roles in an organisation Demonstrate understanding of organisational policies and procedures related to employment Demonstrate understanding of employment related agreements 88. Participate in the development of relevant equity related plans and policies Communicate equity related plans and policies to stakeholders Participate in the implementation of agreed equity related plans and policies 89. Plan and prepare for recruitment and selection Recruit applicants Select staff 90. Analyse the conditions of employment within the organisation Determine the minimum legal conditions of employment Draft an employment contract 91. Compile induction plan for new entrant/s Prepare environment to accommodate new entrant Manage general organisational orientation process 92. Manage the design of compensation strategies, policies and plans Manage the implementation of the compensation strategies, policies and plans 93. Gather and analyse information for individual career planning Facilitate and manage the career planning process 94. Provide management and logistical support to a training course Co-ordinate the activities of ETD practitioners and other staff within the course Manage and maintain learning records Involve learners in the management of learning 95. Set performance goals and measures Formulate development plans Monitor and evaluate performance 96. Identify and classify transgressions Implement procedure to handle non-dismissible offences Implement procedure to handle dismissible offences 97. Develop structures and procedures to resolve employee grievances Implement structures and procedures to resolve employee grievances 98. Prepare for industrial action Deal with industrial action 99. Measure current levels of single factor productivity and the factors that influence productivity within the organisational unit Frame an activity plan to improve productivity within the organisational unit 100. Determine organisational stance regarding social responsibility Facilitate the development of social responsibility policy Conduct environmental scan regarding social responsibility needs Identify potential social responsibility projects 101. Discuss the measures of business success Discuss the kinds of objectives a business may select Discuss how the measures of business success must be combined with a balanced set of objectives Define the concept strategy Discuss the process of developing a strategy Identify the criteria which influence strategic success List the core competencies required for effective strategic implementation Discuss the organisation dimensions that underlay the core competencies List the characteristics of customer-led business Discuss how a business can be transformed into a customer-led organisation 102. Analyse how a company can adapt to a dynamic environment by using strategic marketing planning Discuss strategic marketing planning at corporate level Discuss strategic marketing planning at a business unit level Explain the product life cycle Identify the phases in the evolution of markets Discuss the marketing strategies that organisations can select 103. Discuss market segmentation Discuss the various targeting strategies Discuss the various ways of creating differential advantage Discuss positioning strategy List the characteristics of a strong brand Discuss the meaning of the term "brand identity" Understand how strong brands are built Identify the benefits of branding Discuss brand decision-making Discuss the valuing of brands Discuss the role of innovation in new product development Discuss the strategic opportunities to fast innovators Discuss the barriers to innovation and successful product development Discuss how companies need to be structured to incorporate innovation Discuss the steps in the new product development process Discuss the role that the customer adaptation process plays in new product development Discuss why pricing is important to managers Discuss how managers can evaluate a company`s current pricing policy in terms of competitiveness Discuss how initial prices need to be determined Understand the determination of the final price Explain how marketers can obtain higher prices for new products Discuss the role that managers play in changing prices Discuss the steps involved in developing an advertising campaign Discuss direct response marketing Discuss interactive marketing Explain the role of sales promotions as a marketing communications tool Explain the role of public relations as a marketing communications tool Discuss the roles of marketers in determining the effective communications mix Discuss the role of management in establishing an effective sale force Discuss the role of marketing channels in an organisation Identify the criteria that will influence the design of a marketing channel Discuss how marketing channels should be managed Discuss how marketing channels evolve and change Understand the key logistic decisions that influence distribution costs and service levels The learner will be to: Discuss the nature of services, the characteristics and classifying of services Discuss the major tasks facing managers of service organisations The learner will be to: Understand that environmental changes will have a influence on strategic marketing decisions in the future Explain how expected environmental changes will influence strategic marketing decisions Illustrate the implications of the expected environmental changes on the organisational business and the role that marketing will play in the organisation 104. Understand the steps to be followed in preparing a marketing plan 105. Identify the sources of South African Law Understand the court structure and the relationship between the courts Recognise the difference between real and personal rights Identify and understand the various methods of transferring ownership 106. Understand the basic principles governing the conclusion of a valid contract Understand the difference between a void and voidable contracts Understand principles of cession, restraint of trade and termination of contract Identify the forms of breach of contract Understand the remedies available to the innocent party 107. Understand the basic principles governing the conclusion of a valid contract of lease List the rights and duties of the lessor and lessee Discuss the remedies available if the contract is breached 108. Understand the basic principles governing the conclusion of a valid contract of sale Discuss the passing of risk Understand the terms implied in every contract of sale Name the remedies available for breach of the terms in the contract 109. List the requirements for the conclusion of a valid credit agreement Understand the legal consequences of entering into a credit agreement 110. Understand the requirements for the registration of a trademark Understand how a registered trademark can be infringed Understand the requirements for the subsistence of copyright List the remedies available for the infringement of copyright Understand the requirements for the registration of a patent List the circumstances under which a compulsory licence may be granted 111. Explain the concept of entrepreneurship Define the role of an entrepreneur in creating businesses both locally and internationally Describe the profile of an entrepreneur Discuss the benefits and disadvantages of entrepreneurship to the entrepreneur Explain the forces within an economy that may lead to the growth of entrepreneurship Discuss the importance of entrepreneurship to South Africa`s economy Discuss the mistakes that entrepreneurs make and how they may be avoided Discuss failure in entrepreneurship Discuss how entrepreneurs can avoid failure Explain creativity and innovation Discuss the importance of creativity and innovation to entrepreneurship Discuss factors which can develop creative thinking List and discuss the barriers to creative thinking Describe and understand the creative process Discuss techniques for improving the creative process 112. Explain the importance of the global business environment to the entrepreneur Discuss the benefits and disadvantages of global business Explain the strategies an entrepreneur may use in order to make their business global Describe the types of trade intermediate entrepreneurs can use to become global Discuss domestic/foreign joint venture Discuss the major barriers to international trade and their impact on the global economy Discuss the trade agreements that influence foreign trade 113. Explain why every entrepreneur should create a business plan Describe the elements of a business plan Explain the benefits of preparing a plan Understand the key elements to making an effective business plan presentation Discuss the factors influencing the successful implementation of the business plan 114. Demonstrate integrating the marketing plan into the business plan 115. Demonstrate integrating the financial plan into the business plan 116. Explain the key concepts of website development 117. Explain and apply the components required for effective websites 118. Explain and apply the fundamental aspects of project management in an IT environment 119. Apply basic HTML and embedded scripting techniques using VBScript and JavaScript in designing a website 120. Distinguish between financial management and accounting Explain the goals of financial management Discuss the functions of a financial manager 121. Describe how to prepare basic financial statements and use them to manage a small business 122. Explain the period concept Explain the matching principle Explain depreciation Understand how the income statement is prepared Explain the role of the income statement in profit management 123. Apply the principles of accurate sales recording 124. Understand the importance of the cash book 125. Explain how to interpret business ratios 126. Conduct a break-even analysis for a small business 127. Explain the importance of cash management to small business success Distinguish between cash and profits Understand the cash flow statement Understand the 5 steps in creating a cash budget and use them to create a cash budget Describe the fundamental principles involved in managing accounts receivable, accounts payable and inventory Explain the techniques for avoiding cash flow problems 128. Understand the role of the sale manager within a business organisation Understand the role of selling within marketing Understand the elements of the sales team Explain line functions 129. Understand sales forecasting methods and techniques 130. Explain recruitment, the selection process and job specification 131. Explain induction training Explain sales training Explain the role of meetings and seminars in the productivity of a sales force 132. Discuss the role of the sales person Discuss the importance of personal selling Discuss the importance of product knowledge in sales Discuss what the buyer wants to know Discuss the importance of competitors` products Discuss the importance of increasing efficiency 133. Discuss the importance of product knowledge in sales Discuss what information the buyer requires Explain and discuss the importance of competitors` products 134. Discuss the selling process Understand customer motivations Discuss customer attitudes Understand and apply supporting, closing, overcoming objectives Explain developing leads Explain pre-call planning Explain the importance of time management Explain territory and its role in successful selling Discuss the information needs required for sales management Discuss communication needs of sales management Discuss the role of records for motivation 135. Discuss remuneration as a return on an investment Discuss compensation as an incentive 136. Discuss the need for personal and statistical appraisal Discuss the role of appraisal for motivation 137. Define electronic commerce and describe its various categories Distinguish between electronic markets and inter-organisational systems Describe the benefits of electronic commerce to organisations, consumers and society Describe and discuss the framework of electronic commerce and its major components Discuss and understand some major managerial issues regarding electronic commerce Define the factors that determine the business models of electronic marketing Identify the critical success factors of direct marketing Identify the typical products that sell well in the electronic market Identify the consumer`s shopping procedure on the internet Understand the types of comparison-shopping aids Describe and understand the characteristics of internet surfers and electronic commerce purchasers Understand the process of consumer purchasing decision-making 138. Understand the objectives of web advertising, its types and characteristics Describe and understand the major advertising methods used on the web, including banners and chat rooms Describe various web advertisement strategies Describe various types of promotions on the web 139. Understand how broker-based services are performed online 140. Discuss and understand the relationships between the internet, intranet and extranet 141. Understand the common electronic payment systems used in electronic commerce 142. Describe and understand the strategy planning and formulation process used for electronic commerce 143. List and describe the major legal issues related to electronic commerce Identify and understand the difficulties of protecting privacy 144. Define what is meant by strategy in strategic management Describe the characteristics of strategic decisions Discuss the importance of strategic management to an organisation Discuss the strategic management process 145. Understand what a mission statement is Understand what a vision statement is Understand the distinction between a vision and mission statement Discuss the nature of mission statements in strategic management Explain the components of a mission statement Develop a mission statement Evaluate mission statements 146. Discuss the environment structure Explain and apply the external assessment process Discuss forecasting tools and techniques 147. Discuss and apply the process of performing an internal audit List the 5 management tasks Discuss the relationships amongst the functional areas of a business Discuss the management functions Show the internal audit checklist Explain and apply a SWOT analysis 148. Explain strategy objectives Discuss and apply formulating objectives and strategies 149. Discuss the nature of strategic implementation Discuss the criteria for successful strategic implementation 150. Discuss establishing strategic controls Discuss operational control systems Discuss using operational control systems 151. Discuss measuring organisational performance 152. Define `management` and `managers` Explain the role that the business organisation and managers play in serving the needs of society Describe the management process Explain the role that the management process plays in achieving the goals of an organisation Explain the skills that effective managers require Explain how managerial skills are acquired Describe the scope of management and discuss the challenges that this poses 153. Describe the evolution of management theory and thought 154. Describe systems theory Describe the management environment in terms of its composition and characteristics Describe the micro-environment of the business organisation Describe macro-environment of the business organisation Describe how environmental change affects the business organisation Explain how management can react to the environment 155. Understand the important role of planning Understand what organisational goals are Explain the role that organisational goals play in the planning process Explain how organisational goals are developed Describe the specifications for successful goal setting Explain the process of goal setting Discuss the techniques for effective goal setting 156. Understand what planning within an organisation is Identify and discuss the various types of organisational plans Explain the various time frames in which planning takes place Explain and apply the steps used in the planning process Explain the factors which act as barriers to effective planning Identify and discuss the tools that may be used when planning Describe and evaluate the role that effective planning can play in South African organisations 157. Understand what strategic planning is Explain, describe and apply the strategic planning process Explain the strategic planning strategies Explain how strategic planning strategies are selected 158. Discuss the conditions under which decision-making takes place Discuss and use the decision-making models Discuss and apply group decision-making techniques Explain the quantitative tools that may be used for decision-making 159. Understand the role of organising in a business organisation Discuss the basic principles of organising Identify the various types of organisational structures Discuss the limitations of the various kinds of organisational designs 160. Discuss the role that authority plays in management Discuss the role that power plays in management Discuss the role that delegation plays in management Discuss the role of co-ordination in management Explain the role of job design in workforce motivation 161. Understand organisational change Discuss planned and reactive change Explain the 4 types of organisational change Explain the process of change Discuss resistance to change and how it can be overcome Explain corporate culture Discuss the role that organisational culture plays in the organisational change process 162. Discuss the role that leadership plays in management Explain the components of leadership Discuss and evaluate different leadership models Discuss how leadership and political behaviour in organisations may be inter-related Discuss contemporary models of leadership 163. Understand what is meant by the concept "motivation" Explain the various theories of motivation Discuss the motivation process Discuss the role of job design in motivation Discuss the role of management in motivation 164. Define the terms "groups" and "teams" Explain the difference between groups and teams Discuss group formation within an organisation Explain the various types of groups that may form within an organisation Identify and discuss the stages and styles of group formation Discuss intergroup dynamics and their influence on organisations Discuss group interaction within an organisation Discuss the impact of group formation to management 165. Explain control within an organisation Discuss the importance of control to management Discuss the control process Explain the focal points of control within an organisation Explain the relationship between control, planning and the management process Discuss the characteristics of an effective control system within an organisation 166. Explain cultural diversity Explain the effect that cultural diversity has on effective management Integrated Assessment: An integrated approach to assessment is adopted to ensure that the qualification is open, transparent, fair, valid and reliable. In this respect, both summative and formative assessment processes are accounted for. Integrated assessment provides the learner with an opportunity to display an ability to integrate practical performance, actions, concepts and theory across exit-level outcomes to achieve competence in relation to the purpose of this qualification. The competence that the learner is required to demonstrate is clearly articulated in the associated assessment criteria of the qualification. The learner must achieve all exit-level outcomes for the award of the qualification.

INTERNATIONAL COMPARABILITY

The exit-level outcomes and associated assessment criteria of the qualification have been benchmarked against similar qualifications from the following countries: New Zealand, Australia and Scotland.

ARTICULATION OPTIONS

The qualification articulates vertically with a Bachelor of Commerce, Bachelor of Arts and Bachelor of Business Administration Degree and may grant the learner exemption from the first year of study in full or part of such qualifications, depending on learning offerings and regulations of individual institutions. Articulation is also possible both vertically and horizontally with other fields of study and may enable the learner to apply for exemption from common learning offerings or modules which have been successfully completed in the qualification. On completion of this qualification, learners may be able to pursue a career at entry-level in, though not limited to: Entrepreneurship Small business management Franchising Office management Marketing and sales Financial administration

MODERATION OPTIONS

Moderation includes both internal and external moderation of learner assessments at exit points in the qualification. Whilst the College accepts responsibility for moderation of assessments both internal and external, it will be guided by criteria and standards outlined by the Higher Education Quality Committee in the Programme Accreditation Framework documentation. The policies and procedures for moderation of assessments are detailed in the relevant handbooks of the College. Anyone assessing learners must have formal qualifications one level higher than the qualification being offered. External moderators must have at least an Honours level qualification or related qualification in the field of study and have assessed the qualification or similar qualification for a period of at least 5 years.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006.

NOTES

This qualification has been replaced by 58671 "Diploma: Business Management and Entrepreneurship", Level 5, 260 credits. .

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.

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PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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