SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

Advanced Diploma: Hospitality Management

SAQA QUAL ID	QUALIFICATION TITLE
35940	Advanced Diploma: Hospitality Management
ORIGINATOR
NewBridge Graduate Institute (Pty)Ltd - Bank Avenue (formerly Centurion Akademie (Pty) Ltd)
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
CHE - Council on Higher Education			HEQSF - Higher Education Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Higher Diploma	Field 11 - Services		Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	360	Level 6	NQF Level 07	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 0695/12	2012-07-01	2014-12-31
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2015-12-31		2018-12-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification is replaced by:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
96710	Diploma in Hospitality Management	Not Applicable	NQF Level 06	360	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

Hospitality Management provides qualifying learners with a basic knowledge of and competence in the application of service techniques. The learner will be able to independently carry out required duties, make decisions and solve problems and do referrals in the context of the workplace. It will also prepare the learner to be sensitive to issues of race, gender, age and sexual orientation, as well as to have respect for the human body.

By doing this programme, learners will be able to:

Acquire appropriate skills, knowledge, attitudes and values that will improve the standard of living, human development, productivity and opportunities for all citizens from all walks of life.

Relate skills, knowledge and values to actual situations; ensure the balance between theory and practice and articulate with the standards of the industry and self-development.

Develop general and specific skills in entrepreneurial activities.

Demonstrate acquired knowledge and values developed in entrepreneurial activities.

Collect, analyze and internet information in order to make informed decisions.

Communicate effectively in a business environment.

Rationale

The purpose of the programme is to train learners in the challenging field of Hospitality Management. A sound academic background and thorough practical training will enable the hotel manager to apply her/his knowledge and skills in the workplace. The programme ensures life long learning and development of skills, knowledge, values and attitudes for learners and from all walks of life, including the economically disadvantaged.

Hospitality Management aims to equip learners with knowledge, skills, values and attitudes that will enable them to be confident and independent and to contribute responsibly in the economic reconstruction, development and growth of the country, and to adapt to and survive in an economically complex world.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners accessing this programme will have demonstrated competence on the previous level against the standards on that level (i.e. NQF 4), and that learners are competent in the provider`s language of instruction.

Recognition of Prior Learning (RPL)

The structure of this programme makes the Recognition of Prior Learning possible where the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Hospitality Management qualification and be awarded the qualification in part or in whole.

The Recognition of Prior Learning may allow:

For accelerated access to further learning;

For accelerated access to a higher level; and

For the exemption of certain subjects.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

N/A

EXIT LEVEL OUTCOMES

On completion of this programme learners will be able to:

Use their knowledge and skills to obtain a job in the hospitality industry.

Apply their values and attitudes to the benefit of their co-workers and the social environment.

Demonstrate hospitality knowledge and skills by applying these skills ethically and responsibly.

Analyze and interpret information in order to make informed decisions.

Communicate effectively in a business environment.

Demonstrate an understanding of and participate in activities that promote effective business relations.

Demonstrate an ability to manage and organize themselves effectively within the context of their field of study.

Use science and technology critically to ensure the health of staff.

ASSOCIATED ASSESSMENT CRITERIA

On passing this programme the learners will be able to:

Prepare and describe various layouts of food service areas and perform basic service skills.

Demonstrate knowledge and application of advanced methods and control systems applicable to food and beverage service.

Demonstrate accurate use of point of sales systems.

Apply the principles of organolytics to evaluate and improve recipes and menus for competitive advantage.

Describe and perform basic functions in front office operations associated with the guest cycle.

Produce an appropriate operational plan for housekeeping services.

Understand and apply sound nutrition principles for customer dietary, ethnic and special requirements.

Apply basic menu planning to meet the needs of a variety of food outlets.

Perform appropriate and advanced cooking methods and techniques relative to a wide range of food commodities.

Supervise and maintain advanced food and drink service in terms of legislation, costing and control measures applicable to a variety of restaurants and food service outlets.

Integrated Assessment

As assessment practices are to be open, transparent, fair, valid, reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification to integrate theory and practice through formative and summative assessment processes.

Assessment methods and techniques

Theory:

Class tests, semester tests, final examinations, essays/assignments, oral presentations and simulations.

Practicals:

Write-ups, projects, practical tests and examinations and simulations.

Resource centre utilization:
Resource centres - in particular computer centres - are utilized by learners in the preparation of essays, reports and assignments, and for the analysis of data. The extent to which these, and other, resources have been utilized will be evidenced in the assignments.

Experiential learning:
Experiential learning constitutes a most important part of the programme. The following sections outline the periods of experiential learning, the outcomes of experiential learning, administration and the monitoring and assessment of experiential learning.

Periods of experiential learning:
In the experiential component practical work is conducted in an operating hospitality organization. Learners are required to undertake a minimum of 6 months experiential learning.

Desired outcomes of the experiential learning:

For learners to be exposed to and to gain experience in the industry.

For learners to gain sufficient knowledge of the working place and to apply this to their theoretical and practical knowledge.

To experience how their theoretical and practical training is applied in a real situation.

To gain experience in the interaction with clients and other staff members.

To gain experience in a working organization and to prepare learners for their professional lives.

Administration for experiential learning:
Learners have to complete their logbooks and their supervisors have to sign the logbooks. The logbook is based on the outcomes outlined in the syllabus. The manager of the hotel/lodge signs an agreement between the hotel and Centurion Akademie.

Placement of learners for experiential learning:
Each employer receives a logbook, which accompanies the student, with all the outcomes on each of the four subjects. The supervisor uses the logbook to check whether the student has reached these outcomes. If the assessor/supervisor knows that the student is capable, they sign the page and indicate which outcomes have been achieved.

Recording of experiential learning:
The completed the logbook is kept at the Centurion Akademie. Learners may have a copy for their own records if they so wish.

Monitoring and evaluation of experiential learning:
Mss Nolte and Fouche visit the candidates at their experiential venues to assess their performance at work. It is also expected of the students to deliver a presentation on the various aspects of the industry in which they completed their practical modules. A mark is given to the quality of the presentation and their contribution to industry projects. This practical mark counts towards the year mark.

INTERNATIONAL COMPARABILITY

Similar programmes in other countries such as the US, UK and Australia compare favourably with the proposed programme regarding:

Outcome and assessment criteria;

Degree of difficulty; and

Notional learning time.

ARTICULATION OPTIONS

By structuring the programme within the SAQA guidelines learners will be able to articulate both horizontally and vertically to other programmes and institutions as equivalent qualifications offered by other institutions also follow these SAQA standards. Taking different subjects from different fields and from other faculties further enhances horizontal articulation.

However, such articulation is also greatly dependent on individual agreements between institutions, and Centurion Akademie is in the process of negotiating such agreements with other institutions as a matter of high priority.

Related qualifications would be Tourism Management and Hotel Management.

MODERATION OPTIONS

Moderators need an appropriate qualification of at least two levels higher than the level they will be moderating.

Centurion Akademie appoints moderators and external examiners who are experts and specialists in applicable fields as assessors. They are appointed on a mutually agreed written contract. Examination papers and memoranda are given to the relevant person to evaluate before examinations. Scripts are marked by the examiners and then given to the relevant person for moderation. Papers of students who failed are referred to the relevant moderator for a final decision. Examiners and moderators confirm the final marks.

The external examiners and moderators evaluate every theory paper of the final examinations when the subject is completed. During their experiential learning period the learner`s evaluation forms (logbooks) are completed by the mentors from the industry and related organizations. Specialists and experts in the industry will assess the practical and experiential learning component on the completion thereof.

It is required of all assessors to be registered assessors as required by the appropriate ETQA.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006; 2009; 2012.

NOTES

N/A

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.

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PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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