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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED QUALIFICATION: |
| National Occupational Certificate: Hiring Support Coordinator |
| SAQA QUAL ID | QUALIFICATION TITLE | |||
| 125276 | National Occupational Certificate: Hiring Support Coordinator | |||
| ORIGINATOR | ||||
| Development Quality Partner-Services SETA | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
| QCTO - Quality Council for Trades and Occupations | OQSF - Occupational Qualifications Sub-framework | |||
| QUALIFICATION TYPE | FIELD | SUBFIELD | ||
| National Occupational Cert | Field 11 - Services | Cleaning, Domestic, Hiring, Property and Rescue Services | ||
| ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
| Undefined | 125 | Not Applicable | NQF Level 04 | Regular-ELOAC |
| REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
| Registered | EXCO 0537/26 | 2026-01-30 | 2031-01-30 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2032-01-30 | 2035-01-30 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification replaces: |
| Qual ID | Qualification Title | Pre-2009 NQF Level | NQF Level | Min Credits | Replacement Status |
| 48889 | Further Education and Training Certificate: Hiring Operations | Level 4 | NQF Level 04 | 129 | Complete |
| PURPOSE AND RATIONALE OF THE QUALIFICATION |
| Purpose:
The purpose of National Occupational Certificate: Hiring Support Coordinator is to prepare a learner to function as a Hiring Support Coordinator. Completing a qualification as a Hiring Support Coordinator offers significant benefits, including the development of practical, industry-specific skills that are essential for managing hiring operations, contracts, and customer relations effectively. This qualification would open up opportunities for career growth in the hiring industry, providing the learner with the expertise to take on more responsibilities and increase employability. Additionally, it would enhance their confidence in handling various operational tasks, ensuring they can contribute to business success and customer satisfaction. The Hiring Support Coordinator plays a crucial role in ensuring efficient hiring operations, supporting sales efforts, and maintaining high customer satisfaction. This role requires a strong understanding of hiring equipment, compliance with regulatory standards, and effective communication skills. A qualified learner will be able to: A qualified learner will demonstrate the following key attributes: Rationale: The National Occupational Certificate: Hiring Support Coordinator addresses the need for skilled professionals who can efficiently manage hiring operations, ensuring smooth coordination of sales, inventory, contracts, and customer service. This qualification equips learners with the necessary skills and knowledge to meet customer needs, maintain compliance, and enhance operational efficiency in the hiring industry. The National Occupational Certificate: Hiring Support Coordinator will benefit the sector by ensuring that professionals are well-equipped to manage operations, optimise inventory, and improve customer satisfaction, leading to enhanced efficiency and service quality. This qualification would also help businesses stay compliant with regulatory standards, reducing operational risks and improving overall competitiveness. This qualification benefits society by equipping Hiring Support Coordinators with the skills to effectively meet customer needs and ensure smooth operations, contributing to better service delivery and customer experiences in the hiring industry. This would also foster a more reliable and trustworthy market, benefiting the community with consistent and high-quality services. The National Occupational Certificate: Hiring Support Coordinator would contribute to economic growth by improving the efficiency of hiring businesses, helping them operate more cost-effectively and increase profitability. This, in turn, would stimulate job creation, enhance productivity, and drive economic activity in the broader hiring and logistics sectors. Typical learners include people who are already working within the Hiring Operations environment and those who wish to enter the field. Collaboration with relevant stakeholders: This qualification was developed in consultation with the industry in the Hiring Support field: Typical occupations in which the qualifying learner will operate: |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| Recognition of Prior Learning (RPL):
RPL for Access to Training: Learners may use the RPL process to gain access to training opportunities for a qualification if they do not meet the formal, minimum entry requirements for admission. RPL assessment provides an alternative access route into a programme of learning or qualification. Such an RPL assessment may be developed, moderated, and conducted by the accredited Skills Development Provider which offers that specific qualification. Such an assessment must ensure that the learner is able to display the equivalent level of competencies required for access, based on the NQF level descriptors. RPL for exemption from modules: For exemption from modules through RPL, learners who have gained the stipulated competencies of the modules of a qualification through any means of formal, informal or non- formal learning and/or work experience, may be awarded credits towards relevant modules, and gaps identified for training, which is then concluded. RPL for Access to the External Integrated Summative Assessment (EISA): Learners who have gained the stipulated competencies of the modules of qualification through any means of formal, informal or non-formal learning and/or work experience, may be awarded credits towards relevant modules, and gaps identified for training, which is then concluded. A valid Statement of Results is required for admission to the EISA in which confirmation of achievement is provided that all internal assessment criteria for all modules in the related curriculum document have been achieved. Upon successful completion of the EISA, RPL learners will be issued with the QCTO certificate for the qualification. Quality Partners are responsible for ensuring the RPL mechanism and process for qualifications is approved by the QCTO. Entry Requirements: |
| RECOGNISE PREVIOUS LEARNING? |
| Y |
| QUALIFICATION RULES |
| This qualification is made up of compulsory Knowledge, Practical Skill and Work Experience Modules:
Knowledge Modules: Total number of credits for Knowledge Modules: 35 Practical Skill Modules: Total number of credits for Practical Skill Modules: 70 Work Experience Modules: Total number of credits for Work Experience Modules: 20 |
| EXIT LEVEL OUTCOMES |
| 1. Gather and interpret information to confirm and coordinate customer needs and support related sales.
2. Apply key terms, rules, concepts and industry specific principles to coordinate and support hiring operations and update inventories. 3. Apply procedures and principles to process hiring contracts and administer payments. 4. Apply tools and systems to plan, schedule, and coordinate hiring services. |
| ASSOCIATED ASSESSMENT CRITERIA |
| Associated Assessment Criteria for Exit Level Outcome 1:
ELO 1: Gather and interpret information to confirm and coordinate customer needs and support related sales. Associated Assessment Criteria for Exit Level Outcome 2: ELO 2: Apply key terms, rules, concepts and industry specific principles to coordinate and support hiring operations and update inventories. Associated Assessment Criteria for Exit Level Outcome 3: ELO 3: Apply procedures and principles to process hiring contracts and administer payments. Associated Assessment Criteria for Exit Level Outcome 4: ELO 4: Apply tools and systems to plan, schedule, and coordinate hiring services. Integrated Assessment Formative Assessments: Formative assessments are conducted throughout the training of learners. A range of formal, non-formal, and informal ongoing assessment activities are used to focus on teaching and learning outcomes to improve learner attainment. Formative assessments are conducted continuously by the facilitator to feed into further learning, to identify strengths and weakness, and to ensure the learner's ability to apply knowledge, skills and workplace experience gained. Formative Assessments are conducted by the accredited Skills Development Provider (SDP), and a variety of ongoing assessment methods may be used, for example, quizzes, assignments, tests, scenarios, role play, interviews. Continuous feedback must be provided. Summative Assessments: Integrated Assessment involves all the different types of assessment tasks required for a particular qualification, such as written assessment of theory and practical demonstration of competence. To achieve this, the Internal Assessment Criteria (IAC) for all modules as found in the QCTO curriculum document must be followed. External Integrated Summative Assessment (EISA): An accredited SDP should implement a well-designed, formal, relevant, final internal Summative Assessment strategy for all modules to prepare learners for the EISA. These assessments evaluate learning achievements relating to the achievement of each module of the relevant components of the qualification. Internal Summative Assessments are developed, moderated and conducted by the SDP at the end of each module or after integration of relevant modules, e.g., applied knowledge tests, workplace tasks, practical demonstrations, simulated tasks/demonstrations, projects, case studies, etc. The results of these final formal summative assessments must be recorded. These results, which include the Statement of Work Experience results, where applicable, contribute to the Statement of Results (SoR) that is a requirement for admission to the EISA. An SoR, using the template provided by the Quality Partner, is issued by the accredited SDP for qualifications. The SDP must produce a valid Statement of Results for each learner, indicating the final result and the date on which the competence in each module, of each component, was achieved. Learners are required to produce this SoR, together with their ID document or alternative ID document, at the point of the EISA. |
| INTERNATIONAL COMPARABILITY |
| This qualification was compared with similar international qualifications offered in New Zealand and Australia.
Country: Australia. Qualification: The Certificate IV in Logistics. Institution: Victoria University. Entry and Duration No formal entry requirements are specified; however, basic numeracy and literacy skills, along with experience in logistics or supply chain management, are recommended. Duration: 12 months. Content: The Certificate IV in Logistics covers the skills and knowledge necessary for effectively managing logistics operations, including the rental and management of equipment. Key areas of focus include: This qualification prepares individuals to oversee logistics within equipment hire operations, making it relevant for roles in the hiring industry. Similarities: The emphasis on overseeing logistics for equipment hire operations, along with inventory management, procurement, customer service, and compliance with regulations, aligns closely with the content of the newly developed South African qualification for Hiring Support Coordinator. Additionally, both qualifications share a duration of one year. Differences: The South African qualification specifies an NQF Level 3 requirement, whereas the Australian qualification does not have defined entry requirements. Furthermore, the South African Hiring Support Coordinator qualification focuses specifically on the hiring industry across various segments, whereas the Australian qualification has a broader focus on logistics management. Country: New Zealand. Qualification: Certificate in Plant Hire and Equipment Leasing. Institution: Universal College of Learning (UCOL). Duration: 12 months. Entry requirements: No entry requirements are specified; however, prior experience in the construction or equipment rental industry is advantageous, and basic literacy skills are beneficial. Content: This qualification emphasises the skills required for operating and managing equipment rental. Key topics include: The qualification prepares individuals to effectively work in the equipment hire sector. Similarities: The New Zealand qualification covers similar topics to those in the South African qualification for Hiring Support Coordinator. Both qualifications have a duration of one year. Differences: The South African qualification introduces a broader range of hiring services compared to the more limited focus on construction-related equipment in New Zealand. Additionally, the South African qualification has a specified entry requirement of NQF Level 3, while the New Zealand qualification does not list any formal entry criteria. Conclusion: The National Occupational Certificate: Hiring Support Coordinator compares favourably with the two qualifications analysed in this international comparability study. The comprehensive range of hiring industries addressed in the South African qualification makes it more extensive than the qualifications from New Zealand and Australia. |
| ARTICULATION OPTIONS |
| This qualification provides opportunities for horizontal, vertical and diagonal articulation options.
Horizontal Articulation: Vertical Articulation: Diagonal Articulation: |
| MODERATION OPTIONS |
| N/A. |
| CRITERIA FOR THE REGISTRATION OF ASSESSORS |
| N/A. |
| NOTES |
| Additional Legal or Physical Entry Requirements:
Criteria for the accreditation of providers: Criteria for Accreditation requirements, against which Skills Development Providers (SDP) and Assessment Centres, will be accredited, is found in the Curriculum Document, as listed below. The curriculum title and code are: National Occupational Certificate: Hiring Support Coordinator: 524903-001-00-00. Encompassed Trade: Assessment Quality Partner (AQP): |
| LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
| When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification. |
| NONE |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| NONE |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |