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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Higher Occupational Certificate: Funeral Director 
SAQA QUAL ID QUALIFICATION TITLE
124487  Higher Occupational Certificate: Funeral Director 
ORIGINATOR
Development Quality Partner - SERVICES SETA 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
QCTO - Quality Council for Trades and Occupations  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Higher Occupational Cert  Field 03 - Business, Commerce and Management Studies  Generic Management 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  137  Not Applicable  NQF Level 05  Regular-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Registered  EXCO 0632/25  2025-06-03  2030-06-03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2031-06-03   2034-06-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to enable a learner to operate as a Funeral Director.

A Funeral Director plans, coordinates and manages arrangements for funerals according to the wishes of the deceased or their relatives.

A qualified learner will be able to:
  • Plan and conduct a funeral service and market products and services of a funeral home.
  • Co-ordinate, organise, monitor and manage the transportation of human remains, the bereaved family and funeral equipment in line with industry standards.
  • Manage the body in the mortuary, prepare the body for viewing, and oversee the viewing process.
  • Manage and prepare for cremation, burial and interment and monitor the mortician's activities.

    Graduate attributes
  • Proficiency, efficiency, and effectiveness in completing different funeral-related activities at a funeral parlour.
  • Integrity and high ethical standards in dealing with confidential information and in ensuring that a very sensitive period for the bereaved family is managed with professionalism.
  • Empathy when engaging with the family and friends of the deceased.

    Rationale:
    The funeral services industry in South Africa is currently valued at R10 billion a year, which is quite significant. The industry has been growing at around 12% annually. Funeral services in South Africa are a highly competitive and the industry is largely unregulated. There are an estimated 70,000 undertakers (funeral directors) and 15,000 funeral parlours/homes in operation hence a need for the qualification.

    While there are other qualifications and a skills programme in the funeral/burial space listed in sub-section 2.2 below, there is no qualification for a Funeral Director, the principal person that manages and directs funeral homes/parlours and mortuaries.

    The role of the funeral director is pivotal in the whole business process of coordinating and directing funeral services. Funeral homes offer a number of services and all these homes require a person that can coordinate and manage their activities so that the funerals can be appropriately managed and the wishes of the deceased and their families are carried out as planned.

    In addition, over the years, the number of funerals has increased significantly in various sections of South African Society, a growth which can also be attributed to the influx of foreigners into the country. In response, the number of funeral homes has increased. The funeral sector has also seen new developments and changes in their business processes. All these developments emphasise the need for a qualification for the funeral director.

    This qualification provides a learner with competencies required to plan, co-ordinate and execute arrangements of funerals in line with the wishes of the deceased, relatives or friend of the deceased. This qualification specifically combines competencies at a practitioner level with supervisory or management-related competencies.

    Similar Qualification(s), Part-Qualifications/Skills Programmes, already NQF registered/ QCTO approved are:
  • Occupational Certificate: Embalmer, NQF Level 6.
  • Occupational Certificate: Embalmer's Assistant, NQF Level 5.
  • Intermediate Occupational Certificate: Mortician, NQF Level 3.
  • Intermediate Occupational Certificate: Mortician, (NQF Level 3.

    This qualification will specifically benefit learners with an interest in establishing a career in the broader funeral sector. The qualification will also give people who have been doing funeral director-related work in South Africa without any formal training based on a relevant qualification or accredited training an opportunity to obtain formal recognition for their skills.

    Qualifying learners would be able to seek employment in the growing funeral industry at funeral parlours or mortuaries and/or to even start their businesses. In this way, they will make a substantial contribution to the economy.

    Achieving this Funeral Director qualification will provide several benefits to the learner, including:
  • Conducting funerals according to the wishes of the deceased or their families and friends and appropriate cultural and religious protocols
  • Being able to pursue a career in the funeral sector and become employable in it.
  • Contributing to the professionalisation of the occupation.
  • Adding integrity to the funeral services sector.

    Society will benefit because qualified funeral directors will ensure that funerals are conducted professionally, efficiently, with the appropriate degree of empathy and decorum and with all the wishes of the deceased and their families being fulfilled. The families and friends of the deceased will benefit from the services of funeral directors who are trained to manage funerals and give their clients comfort and ease during their bereavement.

    Typical learners would be school leavers, unemployed and employed persons (with an NQF Level 4 qualification) and those already in the funeral services sector without prior formal training.

    Collaboration with relevant stakeholders:
  • South African Funeral Practitioners Association (SAFPA)
  • National Funeral Directors Association (NFDA)
  • National Undertakers Association of South Africa (NUASA)
  • South African Federation of Funeral Assurance Societies (Saffas)
  • Cooperative Funeral Solutions (CFS)
  • National Funeral Practitioners Association of South Africa (NAFUPA SA)
  • WEFDA and National Association of South African Undertakers (NASAU) were part of the consultation processes.

    The qualifying learner will operate in the following occupations:
  • Funeral Directors or Funeral Undertakers.
  • Embalmers.
  • Morticians. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    This qualification is made up of compulsory Knowledge, Practical Skill and Work Experience Modules:

    Knowledge Modules
  • 516301-000-00-KM-01, The Mortuary Industry and Mortuary Management in South Africa, NQF Level 5, 5 Credits.
  • 516301-000-00-KM-02, Funeral Planning and Organising, NQF Level 5, 6 Credits.
  • 516301-000-00-KM-03, Transportation, Handling and Storage of Human Remains, NQF Level 5, 7 Credits.
  • 516301-000-00-KM-04, Interment, NQF Level 5, 5 Credits.
  • 516301-000-00-KM-05, Cremations and Burials, NQF Level 5, 5 Credits.
  • 516301-000-00-KM-06, Supervision of a Mortician's Activities with regards to a Body, NQF Level 5, 5 Credits.
  • 516301-000-00-KM-07, Communications and Personal Development Skills, NQF Level 4, 6 Credits.
  • 516301-000-00-KM-08, Psychology of Family Members, Relatives and Friends of the Deceased, NQF Level 5, 4 Credits.
    Total number of credits for Knowledge Modules: 43

    Practical Skill Modules
  • 516301-000-00-PM-01, Plan and Conduct a Funeral Service and Market Products and Services of a Funeral Home, NQF Level 5, 10 Credits.
  • 516301-000-00-PM-02, Co-ordinate, Organise, Monitor and Manage Transportation of Human Remains, the Bereaved Family and Funeral Equipment, NQF Level 5, 10 Credits.
  • 516301-000-00-PM-03, Manage the Reception, Preparation and Storage of Bodies in a Mortuary, NQF Level 5, 8 Credits.
  • 516301-000-00-PM-04, Manage the Preparation of Bodies for Viewing and Interment, NQF Level 5, 8 Credits.
  • 516301-000-00-PM-05, Manage and Prepare for Cremation, Burial and Interment and Monitor the Mortician's Activities, NQF Level 5, 5 Credits.
  • 516301-000-00-PM-06, Perform a Range of Skills to Enhance Workplace Performance as a Funeral Director, NQF Level 4, 7 Credits.

    Total number of credits for Knowledge Modules: 48

    Work Experience Modules
  • 516301-000-00-WM-01, Processes to Plan and Conduct a Funeral Service, and Market Products and Services of a Funeral Home, NQF Level 5, 12 Credits.
  • 516301-000-00-WM-02, Processes to Co-ordinate, Organise and Monitor the Transportation of Human Remains, the Bereaved Family and Funeral Equipment, NQF Level 5, 12 Credits.
  • 516301-000-00-WM-03, Processes to Manage the Reception, Preparation and Storage of Bodies in a Mortuary, NQF Level 5, 12 Credits.
  • 516301-000-00-WM-04, Processes to Oversee Preparation of Bodies for Viewing and Interment, NQF Level 5, 5 Credits.
  • 516301-000-00-WM-05, Management of and Preparation for Cremation and Monitoring of Mortician Activities, NQF Level 5, 5 Credits.

    Total number of credits for Work Experience Modules: 46 
    		•

    EXIT LEVEL OUTCOMES 
    1. Plan and conduct a funeral service and market the products and services of a funeral home.
    2. Co-ordinate, organise, monitor and manage the transportation of human remains, the bereaved family and funeral equipment in line with industry standards.
    3. Manage the body in the mortuary, prepare the body for viewing, and oversee the viewing process.
    4. Manage and prepare for cremation, burial and interment and monitor the mortician's activities. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria for Exit Level Outcome 1:
    ELO 1: Plan and conduct a funeral service and market products and services of a funeral home.
  • Assist family of the deceased, relatives, or friends in choosing a funeral package, produce a funeral service plan in line with the wishes of the family or friends of the deceased and approved by relevant parties.
  • Allocate and confirm the resources of the funeral home for conducting and managing the funeral service.
  • Disseminate and manage information regarding the funeral according to organisational policies.
  • Conduct funeral in line with relevant legislation, regulations, municipal by-laws, family or friends wishes, religious and cultural protocols and sensitivities
  • Manage the funeral - including stakeholders to ensure that the funeral service is completed with appropriate decorum and respect.
  • Differentiate and promote funeral packages and products for different societies, cultures and religions.
  • Employ appropriate marketing techniques or strategies to market products and services to make and/or increase the sales of products and services.
  • Identify different types of media for marketing and selling funeral products and services and demonstrate the use of these media to achieve marketing aims and sales.

    Associated Assessment Criteria for Exit Level Outcome 2:
    ELO 2: Co-ordinate, organise, monitor and manage the transportation of human remains, the bereaved family and funeral equipment in line with industry standards.
  • Allocate all resources and materials, including funeral vehicles, and equipment in line with the funeral programme and choices of family members or friends of the deceased.
  • Coordinate resources and materials, used, monitored and maintained to ensure compliance with industry standards.
  • Issue documentation for authorising transfer/pick-up of human remains, and instructions to ensure correct human remains are transferred/transported and delivered within agreed upon timeframes.
  • Complete and oversee the transportation of the bereaved to and from the funeral to ensure efficient operation and minimum discomfort to the grieving family.
  • Manage the drivers to ensure that the bereaved are not inconvenienced.
  • Attend to challenges in the transportation of the bereaved promptly.

    Associated Assessment Criteria for Exit Level Outcome 3:
    ELO 3: Manage the body in the mortuary, prepare the body for viewing, and oversee the viewing process.
  • Create mortuary equipment inventory, use the equipment in line with standard operating procedures, and maintained according to specified standards.
  • Carry out the reception and storage of bodies according to standard operating procedures and industry standards.
  • Monitor the cold room and fridge drawers to ensure preservation of human remains according to industry standards.
  • Oversee and manage the preparation of bodies for viewing and the procedures for viewing the body according to standard operating procedures.
  • Deploy appropriate materials, equipment and stock for viewing.
  • Receive clients in a mortuary for viewing the body in accordance with standard operating procedures.
  • Allocate duties and responsibilities to team according to standard operating procedure.

    Associated Assessment Criteria for Exit Level Outcome 4:
    ELO 4: Manage and prepare for cremation, burial and interment and monitor the mortician's activities.
  • Manage team members for cremation, burial and interment and handle any challenging experience according to standard operating procedure.
  • Prepare and make equipment, documentation and materials for cremation, burial or interment available.
  • Oversee a mortician's planning and preparing for interment, cremation or burial.
  • Oversee a mortician conducting a cremation, burial or interment to ensure approval of the family or friend of the deceased.
  • Oversee a mortician's engagement with contingencies and challenge.
  • Oversee/Monitor a mortician concluding activities related to an interment service, burial and cremation.

    Integrated Assessment
    Formative Assessments conducted internally
    Formative assessments are conducted throughout the training of learners. A range of formal, non-formal, and informal ongoing assessment activities are used to focus on teaching and learning outcomes to improve learner attainment.

    Formative assessments are conducted continuously by the facilitator to feed into further learning, to identify strengths and weakness, and to ensure the learner's ability to apply knowledge, skills and workplace experience gained.

    Formative Assessments are conducted by the accredited Skills Development Provider (SDP), and a variety of ongoing assessment methods may be used, for example, quizzes, assignments, tests, scenarios, role play, interviews. Continuous feedback must be provided.

    Integrated Summative Assessments conducted Internally
    Integrated Assessment involves all the different types of assessment tasks required for a particular qualification, part-qualification or occupational skills programme, such as written assessment of theory and practical demonstration of competence. To achieve this, the Internal Assessment Criteria (IAC) for all modules as found in the QCTO curriculum document must be followed.

    An accredited SDP should implement a well-designed, formal, relevant, final internal Summative Assessment strategy for all modules to prepare learners for the EISA. These assessments evaluate learning achievements relating to the achievement of each module of the relevant components of the qualification, part-qualification or skills programme.

    Internal Summative Assessments are developed, moderated and conducted by the SDP at the end of each module or after integration of relevant modules, e.g. applied knowledge tests, workplace tasks, practical demonstrations, simulated tasks/demonstrations, projects, case studies, etc.

    The results of these final formal summative assessments must be recorded. These results, which include the Statement of Work Experience results, where applicable, contribute to the Statement of Results (SoR) that is a requirement for admission to the EISA. An SoR, using the template provided by the Quality Partner, is issued by the accredited SDP for qualifications and part-qualifications. The SDP must produce a valid Statement of Results for each learner, indicating the final result and the date on which the competence in each module, of each component, was achieved. Learners are required to produce this SoR, together with their ID document or alternative ID document, at the point of the EISA.
  • External Integrated Summative Assessment (EISA) - a national assessment
    The Quality Partner is responsible for the management, conduct and implementation of the External Integrated Summative Assessment (EISA), in accordance with QCTO set standards. Competence in the EISA is a requirement for certificating a learner.

    For entrance into the EISA, the learner requires a valid Statement of Results issued by the accredited institution indicating:

    The attainment of all modules for the Knowledge, Practical and Work Experience modules.
    OR
    The attainment of all modules for the Knowledge and Application Components. 
    		•

    INTERNATIONAL COMPARABILITY 
    An international comparability study was undertaken to identify qualifications similar to this qualification in terms of scope, cognitive levels and content of the curricula. In essence, the purpose of the exercise was to benchmark the Funeral Director qualification against comparable qualifications in Australia and New Zealand.

    Australia
    The Certificate IV in Funeral Services qualification reflects the role of individuals who perform a broad range of specialised activities and functions relating to a funeral home, cemetery or crematorium. These individuals work autonomously, with responsibility for own outputs and those of others in a team. These individuals, depending on their expertise, may work in:
  • funeral homes, as a funeral director responsible for all aspects of the conduct of funerals and the coordination and supervision of their team
  • cemeteries or crematorium, managing burials, burial works and cremation services or managing grounds and maintenance works and activities.

    The qualification and related documents do not give any information on duration. This is because there is wide range of electives on offer and the credit value of the qualification will depend on the choices made by the learner.

    Entry requirements of this qualification are not stated.

    There are several institutions that offer this qualification. Two mentioned are
  • Tobin Brothers and
  • South Regional TAFE.

    14 units must be completed: 5 core units and 9 elective units comprised of:
  • a minimum of 5 elective units must be selected from the elective units.
  • a maximum of 4 elective units, first packaged at AQF level 3, 4 or 5 may be selected.

    Core units
  • Work effectively in the funeral services industry
  • Deal with grief responses
  • Coordinate teams
  • Supervise staff
  • Implement and monitor work health and safety procedures
    Elective units
    Administration and Quality.
  • Control and order goods.

    Building and Grounds Maintenance
  • Evaluate building and grounds maintenance and development needs.
  • Coordinate building and grounds maintenance and development.

    Cemetery and Crematoria Administration and Coordination
  • Coordinate work site activities.

    Client Service and Sales
  • Advise on funeral and burial products and services.
  • Advise on pre-need funeral and burial products and services.

    Contract Management
  • Source goods/services and evaluate contractors.
  • Negotiate a contract.

    Event Management
  • Organise event infrastructure.
  • Manage on-site event operations.

    Funeral Operations
  • Arrange and oversee viewings.
  • Arrange funerals.
  • Arrange intrastate and interstate repatriations.
  • Arrange international repatriations.
  • Coordinate funeral operations.
  • Conduct funerals.
  • Plan and conduct funeral ceremonies.

    Human Resources
  • Administer human resources policy.
  • Recruit and select personnel.

    Industry
  • Participate in industry networks.

    Marketing and Public Relations
  • Make presentations to community groups.
  • Prepare and conduct tours.
  • Liaise with the media.
  • Coordinate production of brochures and marketing material.

    Small Business Management
  • Plan small business finances.
  • Undertake small business planning.
  • Monitor and manage small business operations.
  • Manage small business finances.

    Sustainability
  • Implement and monitor environmentally sustainable work practices.

    Training and Education
  • Provide work skill instruction.

    Work Health and Safety
  • Identify hazards and assess risks in a cemetery or crematorium.
  • Review and develop mortuary work health and safety policies and procedures.
  • Implement and monitor infection and contamination control practices.

    Similarities
    Similarities are found in both the core and electives units listed below:

    Core units
  • Work effectively in the funeral services industry.
  • Deal with grief responses.
  • Coordinate teams.
  • Supervise staff.
  • Implement and monitor work health and safety procedures.

    Elective units
    Cemetery and Crematoria Administration and Coordination.
  • Coordinate work site activities.

    Client Service and Sales
  • Advise on funeral and burial products and services.
  • Advise on pre-need funeral and burial products and services.

    Funeral Operations
  • Arrange and oversee viewings.
  • Arrange funerals.
  • Arrange intrastate and interstate repatriations.
  • Arrange international repatriations.
  • Coordinate funeral operations.
  • Conduct funerals.
  • Plan and conduct funeral ceremonies.

    Work Health and Safety.
    Identify hazards and assess risks in a cemetery or crematorium.

    Differences
    The differences are reflected in the elective units listed below:

    Administration and Quality
  • Control and order goods

    Building and Grounds Maintenance
  • Evaluate building and grounds maintenance and development needs
  • Coordinate building and grounds maintenance and development

    Contract Management
  • Source goods/services and evaluate contractors
  • Negotiate a contract

    Event Management
  • Organise event infrastructure
  • Manage on-site event operations

    Human Resources
  • Administer human resources policy
  • Recruit and select personnel

    Industry
  • Participate in industry networks

    Marketing and Public Relations
  • Make presentations to community groups
  • Prepare and conduct tours
  • Liaise with the media
  • Coordinate production of brochures and marketing material

    Small Business Management
  • Plan small business finances
  • Undertake small business planning
  • Monitor and manage small business operations
  • Manage small business finances

    Sustainability
  • Implement and monitor environmentally sustainable work practices

    Training and Education
  • Provide work skill instruction

    Work Health and Safety
  • Identify hazards and assess risks in a cemetery or crematorium.
  • Review and develop mortuary work health and safety policies and procedures.
  • Implement and monitor infection and contamination control practices.

    The other differences are:
  • The duration of the Australian qualification is not given.
  • The Australian qualification is at Level 4 while the South African qualification is at Level 5.
  • The entry requirement is not stated in the Australian qualification unlike the South African qualification.
  • The Australian qualification does not have any work experience component.

    New Zealand
    The Diploma in Funeral Directing is at NQF Level 5 and carries 120 credits. This qualification is offered by the New Zealand Institute of Skills and Technology (Lower Hutt) (Trading as: Open Polytechnic of New Zealand) and New Zealand Institute of Skills and Technology (Wellington) (Trading as: WelTec). The purpose of this qualification is to:
  • maintain professional standards for the funeral services sector by identifying those individuals who have attained sufficient knowledge, practical skills and attitudes to provide funeral directing services.
  • provide competent funeral directors to members of the public requiring this service and enable the public to have access to professional and safe funeral directing services.
  • provide for those individuals who are employed in the funeral directing sector of the funeral services industry, a credential that will support their employment opportunities.
  • provide professional, competent funeral directors who can exercise responsibility under broad guidance.

    There are no entry requirements for this qualification..

    The following are the outcomes and their associated credits:
  • Conduct themselves in a professional manner, applying the code of industry conduct to funeral directing services, 10 credits.
  • Communicate funeral service options, and work with bereaved families and whanau (from Maori language) to provide an optimal outcome for the funeral service, 10 credits.
  • Communicate with stakeholders throughout the process of providing funeral directing services, 10 credits.
  • Integrate the history and philosophy of funeral directing into processes. 10 credits
  • Identify bereaved families' needs, wishes and cultural expectations for funeral activities, 20 credits.
  • Coordinate funeral activities within the legal and ethical requirements of funeral directing, 50 credits.
  • Work safely, managing the health and safety of themselves, others and the environment, within the funeral directing sector, 10 credits.

    There is no course content. According to the documents, training providers will structure their own course content using the outcomes as guidelines.

    Similarities
    The following outcomes are similar to the Occupational Certificate: Funeral Director:
  • Conduct themselves in a professional manner, applying the code of industry conduct to funeral directing services, 10 credits.
  • Communicate funeral service options, and work with bereaved families and whanau (from Maori language) to provide an optimal outcome for the funeral service, 10 credits.
  • Communicate with stakeholders throughout the process of providing funeral directing services, 10 credits.
  • Identify bereaved families' needs, wishes and cultural expectations for funeral activities, 20 credits.
  • Coordinate funeral activities within the legal and ethical requirements of funeral directing, 50 credits.
  • Work safely, managing the health and safety of themselves, others and the environment, within the funeral directing sector, 10 credits.

    Differences:
    The following outcome is not included in the South African qualification:
  • Integrate the history and philosophy of funeral directing into processes, 10 credits

    Other differences are:
  • The South African qualification has an entry requirement while the New Zealand qualifications does not stipulate any.
  • The South African qualification is slightly longer in duration with 137 credits as opposed to the New Zealand qualification which is 120 credits.
  • The New Zealand qualification does not have any work experience component.

    Conclusion
    Both the above-mentioned international qualifications compare very well with the South African occupational qualification. Overall, the Australian qualification is better in terms of comparison because it also includes the business aspect of promoting funeral packages and product. 
    		•

    ARTICULATION OPTIONS 
    This qualification provides opportunities for the following articulation options:

    Horizontal Articulation:
  • Occupational Certificate: Management Assistant, NQF Level 5.
  • Higher Certificate in General Management, NQF Level 5.

    Vertical Articulation:
    Occupational Certificate: Embalmer, NQF Level 6.

    Diagonal Articulation:
    National Certificate: Vocational, NQF Level 4. 
    		•

    NOTES 
    Additional Legal or Physical Entry Requirements:
    None

    Criteria for the accreditation of providers
    Accreditation requirements, against which Skills Development Providers (SDP) and Assessment Centres, will be accredited, is found in the Curriculum Document, as listed below.

    Curriculum code: 516301-000-00.

    Encompassed Trade:
    None.

    Assessment Quality Partner (AQP)
    Services SETA. 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.