SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION:

Higher Occupational Certificate: Business Banking Officer

SAQA QUAL ID	QUALIFICATION TITLE
121927	Higher Occupational Certificate: Business Banking Officer
ORIGINATOR
Development Quality Partner - BANKSETA
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
-			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
Higher Occupational Cert	Field 03 - Business, Commerce and Management Studies		Finance, Economics and Accounting
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	146	Not Applicable	NQF Level 05	Regular-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Registered		EXCO 1121/24	2024-01-30	2029-01-30
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2030-01-30		2033-01-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification does not replace any other qualification and is not replaced by any other qualification.

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:
The purpose of the Higher Occupational Certificate: Business Banking Officer qualification is to prepare a learner to function as a Business Banking Officer.

A Business Banking Officer works in financial institutions and manage business portfolios of mainly small enterprises; perform analysis of clients' needs and determine the best options to meet these needs, partner with clients to determine banking financial solutions that will optimise business performance and mitigate risks responsible for building and maintaining relationships with clients in order to grow and retain a quality portfolio of business clients, may also need to negotiate and set terms for loans and other banking solutions and generally work in small teams, so communication, influencing and collaboration skills are necessary in this position. A competent candidate shall demonstrate among others the following attributes: honesty, punctuality, initiative, critical analysis, integrity, ethics, professionalism.

A qualified learner will be able to:

Identify Small Enterprise financial service's needs.

Match needs to appropriate financial services solutions that are unique to Small Enterprise Clients.

Grow a portfolio of quality Small Enterprise Clients for the financial institution.

Mitigate and manage the financial risk associated with small enterprise financial services clients.

Rationale:
Business Banking Officers play a critical role in the establishment, growth, and sustainability of mainly small businesses. They also support businesses in the informal sector, establish, maintain, and grow a portfolio of quality small enterprise clients. As such this job is on the forefront of job creation in South Africa., these Bankers work in financial institutions and are responsible for managing a business loan portfolio that may include small organizations. They are accountable to meet the financial needs of mainly small enterprise business customers in their portfolio.

Within the financial sector in South Africa most of the financial institutions provide a dedicated service to small, medium and large enterprises to assist them in obtaining appropriate financial services ranging from basic banking, operational financing, capital financing, insurance supplier payments, employee payments and a host of other business financial services.

These services are obviously customised to support the business models of the various financial service institutions and targeted at the specific entities that make up the current and potential client bases of the institutions. The work done by employees, of the financial institutions, to deliver these services is diverse. However, there is a core knowledge and skills base relating to business, legal aspects, client relationships and ethics that run through the competency base required to effectively deliver these services.

South Africa currently has a shortage of the specific skills and attributes required for achieving the national development goals. The qualification is intended for new entrants and those in the services of business banking, supporting small business to grow the required competencies in a structured manner.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

The qualification is made up of the following Knowledge, Practical and Work Experience modules.

Knowledge Modules

331205-002-00-KM-01, Introduction to Business Banking, Level 5, 36 Credits.

331205-002-00-KM-02, Dynamics of Small Enterprise Financing, Level 5, 16 Credits.

Total number of credits for Knowledge Modules: 52

Practical Skills Modules

331205-002-00-PM-01, Identify and Analyse the Financial Service needs of Business Clients, Level 5, 16 Credits.

331205-002-00-PM-02, Build Appropriate Partnership Relationships with Business Clients and win Business and Close Deals with Business Clients in the Financial Sector, Level 5, 26 Credits.

Total number of credits for Practical Skill Modules: 42

Work Experience Modules

331205-002-00-WM-01, Processes Related to Determining Small Business Financing and Banking Needs, Level 5, 18 Credits.

331205-002-00-WM-02, Processes Related to the Growing of a Quality Small Business Client Portfolio, Level 5, 16 Credits.

331205-002-00-WM-03, Processes Related to the Maintenance of Small Business Client Relationships, Level 5, 18 Credits.

Total number of credits for Work Experience Modules: 52

EXIT LEVEL OUTCOMES

1. Apply the core areas of small formal and informal enterprise business theories and practices.
2. Match client financial services needs to appropriate financial services solutions that are unique to Small Enterprise Clients.
3. Grow a portfolio of quality Small Enterprise Clients for the financial institution.
4. Mitigate and manage the financial risk associated with small enterprise financial services clients.

ASSOCIATED ASSESSMENT CRITERIA

Associated Assessment Criteria for Exit Level Outcome 1:
ELO 1: Apply the core areas of small formal and informal enterprise business theories and practices.

Apply the key terms, concepts, facts, general principles, and rules related to financial service provisioning to informal and formal small business entities.

Accurately identify the regulatory requirements, that govern and guide, the application for and approval of a full range of financial services for informal and formal small business clients according to the most appropriate and relevant regulatory frameworks.

Explain the consequences of non-compliance with regulatory requirements in terms of the impact on clients, the company, and the financial service agent or provider.

Collect and capture appropriate client information in a format required for analysing the information and make sustainable decisions relevant to a range of specific financial services solutions.

Analyse and interpret client business information to reflect the legitimacy and valid client needs.

Associated Assessment Criteria for Exit Level Outcome 2:
ELO 2: Match client financial services needs to appropriate financial services solutions that are unique to Small Enterprise Clients.

Select methods and procedures in line with the relevant legislative requirements and industry leading practices.

Apply methods for matching financial services offerings with client needs consistently and all ethical and regulatory standards are adhered to.

Observe and validate the use of appropriate techniques against industry leading practices and customised to meet specific operational requirements.

Plan and manage the implementation of financial services solutions within a specified banking context as part of a services team.

Associated Assessment Criteria for Exit Level Outcome 3:
ELO 3: Grow a portfolio of quality Small Enterprise Clients for the financial institution.

Identify ethical and unethical conduct for a full range of business banking transactions.

Accurately describe and debate the consequences of unethical conduct relevant to its impact on the bank, the client, and the individual.

Identify, describe, and debate actions required to consistently ensure ethical conduct in a range of business banking contexts.

Associated Assessment Criteria for Exit Level Outcome 4:
ELO 4: Mitigate and manage the financial risk associated with small enterprise financial services clients.

Identify and classify all small enterprise businesses risks using a risk assessment process accepted within the industry and aligned with prevailing legislation.

Use appropriate processes to solve problems and identify practical and feasible solutions that are ethical and legal.

Describe the relationship between risk mitigation and organisational sustainability in accordance with the prevailing industry business charter.

Apply solutions based on relevant evidence and procedures, services, practices to mitigate and manage the identified risks.

Integrated Assessment
Integrated Formative Assessment:
The skills development provider will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment together with work experience leads to entrance in the integrated external summative assessment.

Integrated Summative Assessment:
An external integrated summative assessment, conducted through the relevant QCTO Assessment Quality Partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the exit level outcomes and associated assessment criteria. The assessment will be conducted through written assessment and the evaluation of practical tasks at decentralised approved assessment sites by a panel of assessors within a period of 1 day.

INTERNATIONAL COMPARABILITY

This qualification was compared with two qualifications in Ireland and Australia.

Ireland
Marino College of Further Education offers a one (1) year Diploma in Business Studies: Banking and Financial Services, QQI Level 5. This one-year course is approved by the Central Bank of Ireland as well as the leading financial institutions. On completion of this course, learners are presented with many options. Competent and qualified learners shall be able to work in a bank, credit union, or insurance company or work for a business that arranges finance for their clients such as car dealerships.

The Diploma consists of the following modules:

Applied Economics

Team Working

Personal and Professional Development

Financial Services

Spreadsheet Methods

Statistics

Insurance and Banking

Business Administration Skills

Differences
The Irish Diploma is shorter in duration. Credits and exit level outcomes for the Diploma are not specified.

Similarities
The qualifications' purpose, content, level and complexity are similar to the South African occupational qualification. They both cover the fundamentals of banking, banking regulatory framework, professional and ethical conduct, risk management, business/portfolio analysis, customer relations and business planning, and business types.

Australia
A Diploma of Financial Services is a one (1) year qualification, at Australian Qualifications Framework Level 5, which is offered by Swinburne University of Technology. It prepares learners to operate as a Personal Banker, which equates to the Small Enterprise Business Banker and, after completing a
High School Diploma, these bankers are required to complete a Diploma of Financial Services. The Diploma of Financial Services aims to provide a general pathway into the financial services industry. Learners gain skills and knowledge in a range of areas, including financial market analysis, financial forecasts and projections, budget management and risk assessment. Qualifying learners will be able to:

apply solutions to a range of often complex problems.

analyse and evaluate information from a variety of sources.

apply initiative to plan, coordinate and evaluate their own work.

provide guidance to others or teams within defined guidelines.

This qualification covers modules such as:
Core:

Apply principles of professional practice to work in the financial services industry.

Electives:

Provide business advisory services within a financial services context.

Monitor client requirements.

Determine client requirements and expectations.

Manage the credit relationship.

Promote basic financial literacy skills.

Facilitate customer or employee understanding of superannuation as an investment tool.

Conduct product research to support recommendations.

Undertake risk identification.

Differences
The Australian Diploma is shorter in duration. Credits and exit level outcomes for the Diploma are not specified.

Similarities
The qualification's purpose, content and level of complexity are similar to the South African occupational qualification. They both cover the fundamentals of banking, banking regulatory framework, professional and ethical conduct, risk management, business/portfolio analysis, and customer relations.

Conclusion
The Higher Occupational Certificate: Business Banking Officer compares favourably with the compared qualifications in terms of purpose, complexity, level and content.

ARTICULATION OPTIONS

This qualification allows possibilities forthe following articulation.

Horizontal Articulation:
There are no horizontal articulation possibilities within the sub-frameworks, as there are no registered qualifications available at the time when this qualification was recommended for registration.

Higher Certificate in Banking Financial Services, NQF Level 5.

Vertical Articulation:

Occupational Certificate: Financial Advisor, NQF Level 6.

Diagonal Articulation:

Advanced Certificate in Financial Planning, NQF Level 6.

NOTES

Qualifying for External Assessment:
To qualify for the external summative assessment learners must have a copy of a completed and signed Statement of Work Experience as well as proof of successful completion of the all the knowledge and practical skill modules specified in the curriculum or through the Recognition of Prior Learning Process (RPL).

Additional Legal or Physical Entry Requirements:

None

Criteria for the Accreditation of Providers:

Accreditation of providers will be done against the criteria as reflected in the relevant curriculum on the QCTO website.
The curriculum title and code are: Business Banking Officer: 331205-002- 00-00

Encompassed Trades:
> None.

Assessment Quality Partner:

BANKSETA.

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE