All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION: |
Occupational Certificate: Quality Manager |
SAQA QUAL ID | QUALIFICATION TITLE | |||
118768 | Occupational Certificate: Quality Manager | |||
ORIGINATOR | ||||
Development Quality Partner - SERVICES SETA | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
- | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
Occupational Certificate | Field 03 - Business, Commerce and Management Studies | Generic Management | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 270 | Not Applicable | NQF Level 06 | Regular-ELOAC |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Registered | EXCO 0522/24 | 2022-02-03 | 2025-12-31 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-12-31 | 2029-12-31 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
Purpose:
The purpose of this qualification is to prepare a learner to operate as a Quality Manager. Quality Managers plan, organise, direct, control and coordinate quality activities to ensure stated quality requirements and objectives are met within an organisation. A qualified learner will be able to: Rationale: This qualification has been designed to address the shortage of suitably qualified quality managers in the production as well as the services environment. This qualification establishes a South African standard for uniformity and consistency in the training of staff employed in various industries. Quality Managers are employed across all sectors of industry, services, parastatals and government departments. Experienced managers and people working in the quality environment requiring a formal qualification, will benefit from this qualification. The structure of the qualification provides for learning at a quality assurer level (structured as a part qualification) and progresses to the level of the operational quality management level. It forms the next steppingstone in the learning path which started as quality inspector, progressing to quality controller and then entering this qualification of which the exit points prepare learners for employment as quality assurers and eventually quality managers. This qualification contributes to national initiatives in terms of increasing competitiveness, creation of jobs, exports, and entrepreneurship development. This occupational qualification responds to a specific need in the South African labour market to provide a standard for the development of persons employed as quality assurers, quality managers and entrepreneurs in the quality industry. This promotion of a culture of quality is in line with international initiatives. Customers will receive quality products and services and thereby improve the competitiveness of the country. By offering consistency and uniformity in the practice of quality through a recognised qualification, the learners will be more employable. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Recognition of Prior Learning (RPL):
RPL for access to the External Integrated Summative Assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the Qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: The minimum entry requirement for this qualification is: |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
This qualification consists of the following compulsory Knowledge, Practical Skill and Work Experience Modules:
Knowledge Modules: Total number of credits for Knowledge Modules: 84 Practical Skill Modules: Total number of credits for Practical Skill Modules: 74 Work Experience Modules: Total number of credits for Work Experience Modules: 112 |
EXIT LEVEL OUTCOMES |
1. Coordinate the implementation of quality assurance processes and activities to enhance an organisation's efficiency and profitability.
2. Coordinate quality assurance functions to support operations and implement improvements. 3. Control performance of the quality management system and staff to optimise product conformance and reduce waste. 4. Plan and control the achievement of the quality business unit targets and performance standards. 5. Plan for, monitor and control funds allocated to the quality business unit. 6. Manage the quality management functions of the organisation. 7. Improve the quality management function by implementing projects or change processes to optimise quality systems and processes. 8. Analyse, evaluate, and build a case based on various types of collected data or information, taking into account legal, technological and ethical considerations. |
ASSOCIATED ASSESSMENT CRITERIA |
Associated Assessment Criteria for Exit Level Outcome 1:
Associated Assessment Criteria for Exit Level Outcome 2: Associated Assessment Criteria for Exit Level Outcome 3: Associated Assessment Criteria for Exit Level Outcome 4: Associated Assessment Criteria for Exit Level Outcome 5: Associated Assessment Criteria for Exit Level Outcome 6: Associated Assessment Criteria for Exit Level Outcome 7: Associated Assessment Criteria for Exit Level Outcome 8: |
INTERNATIONAL COMPARABILITY |
The qualifications available from the American Society for Quality (ASQ), the Certificate in Quality Management of the University of Manitoba, Canada and the Certificate in Quality Assurance, offered by the New Zealand Organisation for Quality (NZOQ) were selected for international comparability.
American Society for Quality (ASQ): Certified Quality Technician and Certified Quality Manager The qualifications in quality offered by the American Society for Quality (ASQ) are highly regarded both locally and internationally. The ASQ Certified Quality Technician qualification was selected for comparison with the South African standard. The core modules in the ASQ Certified Quality Technician qualification include the following: quality concepts and tools, statistical techniques, metrology and calibrations, inspections and tests, quality audits, and preventive and corrective actions. Canada: The University of Manitoba The University of Manitoba offers the Certificate in Quality Management. This qualification is designed to provide the learner with knowledge and skills necessary to be an effective manager in the field of quality management. The qualification consists of two modules: Quality Assurance Planning - This qualification introduces the learner to the field of quality and to the philosophy known as Total Quality Management (TQM). The qualification will enable the learner to explain, develop and implement quality assurance procedures, management practices, and tools and techniques. The learner will learn about the importance of a customer focus and the necessity for a continuous improvement culture in today's highly competitive global economy. Finally, the learner will be introduced to the requirements of ISO 9000:2000 and other quality system standards, and to the criteria for major quality awards such as the Malcolm Baldridge National Quality Award. Quality Improvement: Principles and Procedures-This qualification reviews the concepts, principles, and procedures of quality improvement, including prevention and detection, process capability and statistical tools for quality control. This qualification will introduce the learner to some of the basic concepts of statistical thinking, such as sampling, probability distribution and data analysis. The learner will learn practical application of those concepts through Statistical Process Control (SPC). The qualification will demonstrate how SPC control charts are designed, constructed, and interpreted. The learner will also be exposed to other tools and techniques for quality control, such as measurement, testing and inspection. New Zealand Organisation for Quality (NZOQ), Certificate in Quality Assurance, Qualification code OP5280 The Certificate in Quality Assurance, of the New Zealand Organisation for Quality (NZOQ), focuses on the skills to manage and improve processes within organisations. The Certificate in Quality Assurance includes the following: Conclusion The South African qualification is comparable to what is found in the selected comparisons in terms of the content that the qualification covers and the level of skills that have to be developed. It is, however, designed to meet current transformational challenges in South Africa. |
ARTICULATION OPTIONS |
This qualification allows possibilities for both vertical and horizontal articulation.
Horizontal Articulation: Vertical Articulation: |
NOTES |
Qualifying for External Assessment:
To qualify for an external assessment, learners must provide proof of completion of all required modules by means of statements of results and work experience records. Additional legal or physical entry requirements Criteria for the accreditation of providers Accreditation of providers will be done against the criteria as reflected in the relevant curriculum on the QCTO website. The curriculum title and code are: Quality Manager and 132107-000-00-00. Encompassed Trades This qualification encompasses the following trades as recorded on the NLRD Assessment Quality Partner (AQP) Related Part-Qualification LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
NONE |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
NONE |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |