SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION:

Occupational Certificate: Perishable Goods Department Coordinator

SAQA QUAL ID	QUALIFICATION TITLE
118732	Occupational Certificate: Perishable Goods Department Coordinator
ORIGINATOR
Development Quality Partner - W&RSETA
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
-			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
Occupational Certificate	Field 11 - Services		Wholesale and Retail
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	54	Not Applicable	NQF Level 03	Regular-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Registered		SAQA 097/22	2022-02-03	2027-02-03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2028-02-03		2031-02-03

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification does not replace any other qualification and is not replaced by any other qualification.

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:
The purpose of this qualification is to prepare a learner to function as a Perishable Goods Department Coordinator.

A Perishable Goods Department Coordinator coordinates staff and the supply of perishable goods, whilst controlling and maintaining compliance to cold chain, safety, and company standards.

A qualified learner will be able to:

Handle and resolve customer queries impacting on sales in the perishable goods department

Achieve and maintain cold chain compliance by coordinating activities in the perishable goods department

Rationale:
In the Wholesale and Retail sector, the function of the Perishable Goods Department Coordinator is critical to the performance of wholesalers and retailers in terms of food safety and cold chain compliance. This aspect has been identified by the sector as critical to customer health, safety, and satisfaction. This has been supported by stakeholders in various regions and endorsed in the stakeholder forums within the wholesale and retail industry.

The typical learners identified for this qualification are Shelf Fillers and Cold Chain Replenishers in retail or wholesale stores. This qualification presents an opportunity for the learner to acquire competencies and the ability to attend to food safety and cold chain compliance as well as to attend to customers and resolve their queries, provide customer service, and build customer relationships to increase customer loyalty. The Perishable Goods Department Coordinator is responsible for cold chain and food safety compliance activities in retail and wholesale environments where fast moving consumer goods are subject to cold chain requirements.

These competencies prepare the learner to gain access to senior sales process responsibilities and prepare learners for sales supervision and management in a wholesale or retail store.

The industry motivated for a total credit value of 54 credits. The sector is characterised by high staff turnover that presents challenges to get Perishable Goods Department Coordinator work-ready in the shortest possible time. The perishable goods require adherence to strict time management therefore staff can only be released for scheduled training at suitable periods. The industry confirmed that the average learner can demonstrate competence in this period of time.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Recognition of Prior Learning (RPL):

Learners will gain access to the qualification through RPL for Access as provided for in the QCTO RPL Policy. RPL for access is conducted by accredited education institution, skills development provider or workplace accredited to offer that specific qualification/part qualification.

Learners who have acquired competencies of the modules of a qualification or part qualification will be exempted from modules through RPL.

Learners will be awarded credits for or towards the qualification or part qualification through RPL as provided in the QCTO RPL Policy. RPL for credits provides for the formal award of credits for, or towards a qualification or part-qualification registered on the NQF.

RPL for access to the external integrated summative assessment
Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record.

Entry Requirements:
The minimum entry requirement for this qualification is:

Occupational Certificate: Perishable Goods Replenisher, NQF Level 2.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

This qualification is made up of compulsory Knowledge, Practical Skill and Work Experience Modules:

Knowledge Modules

522301-002-00-KM-01 Principles of Attending to Different Types of Customers and Resolving Customer Queries Impacting on Sales, Level 2, 4 Credits.

522301-002-00-KM-02 Monitoring and Control of Perishable Goods and Cold Chain Compliance, Level 3 , 12 Credits.

Total number of credits for Knowledge Modules: 16

Practical Skill Modules

522301-002-00-PM-01 Interact with Different Types of Customers and Present a Positive Image, Level 2, 2 Credits.

522301-002-00-PM-02 Handle Customer Queries and Complaints, Level 2, 2 Credits.

522301-002-00-PM-03 Coordinate the Activities in the Perishable Goods Department Ensuring Cold Chain Compliance is Achieved and Maintained, Level 3, 12 Credits.

Total number of credits for Practical Skill Modules: 16

Work Experience Modules

522301-002-00-WM-01 Processes and Procedures for Attending to Different Types of Customers, Handling Customer Queries and Communicating with Customers, Level 2, 10 Credits.

522301-002-00-WM-02 Cold Chain Control and Perishable Goods Monitoring, Level 3, 12 Credits.

Total number of credits for Work Experience Modules: 22

EXIT LEVEL OUTCOMES

1. Attend to customers and handle queries.
2. Coordinate perishable goods displays, sales and compliance within legislated cold chain requirements.

ASSOCIATED ASSESSMENT CRITERIA

Associated Assessment Criteria for Exit Level Outcome 1:

Explain the generally accepted ways of greeting and acknowledging diverse customers to promote customer service and create a positive first impression.

Explain the way in which different types of customers encountered in a wholesale and retail environment should be handled with examples appropriate to the scenarios given.

Explain the impacts that personal appearance, grooming, the use of professional language and housekeeping has on the customer terms of the image of the sales assistant and the store.

Give appropriate responses to customer queries on product location, stock availability and promotions to the query and information.

Associated Assessment Criteria for Exit Level Outcome 2:

Monitor and oversee the operational activities in the perishable goods department while ensuring compliance with cold chain and food safety requirements and address deviations from required standards.

Coordinate perishable goods replenishers in the perishable goods section using planning, monitoring, reporting, and scheduling principles and techniques.

Deal with customer queries and complaints.

Apply shrinkage control measures to prevent shrinkage/stock loss.

Conduct an internal self-audit to ensure compliance with legislation and company standards and identify and rectify deviations.

Integrated Assessment:
Integrated Formative Assessment
The Skills Development Providers will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment leads to entrance into the integrated external summative assessment.

Integrated Summative Assessment
The occupational qualification is assessed externally through an appropriate nationally standardised integrated summative assessment. An external integrated summative assessment, conducted through the relevant QCTO Assessment Quality Partner is required to issue this qualification. The external integrated summative assessment will focus on the exit level outcomes and associated assessment criteria.

The external assessment will consist of a combination of a written assessment (paper or on-line) and the assessment of evidence produced during the workplace experience. The evidence produced during the workplace experience will be assessed at an approved assessment site. The written assessment will be conducted over a period of 3 hours at an approved assessment site.

INTERNATIONAL COMPARABILITY

This qualification has been compared with similar qualifications in the New Zealand Qualifications Authority (NZQA) and City & Guilds in the United Kingdom.

New Zealand
New Zealand Certificate in Retail (level 3) (Reference 2235) includes basic health and safety and communication skills and techniques and organisational practices to influence customers and meet basic business needs in a retail environment which makes it broader and more generic than this qualification.

In terms of the wholesale and retail sales environment, the New Zealand qualification comprises similar comparable standards including:

Apply health, safety, and security practices to ensure own safety and minimise potential hazards for customers and co-workers in a retail environment.

Apply knowledge of products and inventory to retail interactions.

Follow standard operating procedures to deal with familiar problems in a retail environment.

Prepare and present processed meats for sale in a delicatessen.

United Kingdom
The City & Guilds Level 3 National Vocational Qualification (NVQ) Certificate in Sales, on the Qualifications and Credit Framework (QCF) (City & Guilds Number: 6801) is broader than this qualification as it includes units relating to marketing, team leading, assisting customers in obtaining finances and self-management.

In terms of the wholesale and retail environment, the City & Guilds certificate comprises of units relating to this qualification. Relating units include:

Leading a sales or marketing team.

Meeting customers after sales needs.

Communicate information and knowledge.

Buying behaviour in sales situations.

Organise the delivery of reliable customer service.

Building and retaining sales relationships.

Conclusion
Both the New Zealand and City & Guilds qualifications have relevant focus in sales practices. This qualification compares favourably and is on par with the international comparison of other countries but has a more specific focus.

ARTICULATION OPTIONS

This qualification provides opportunities for horizontal and vertical articulation options.

Horizontal Articulation:

Occupational Certificate: Visual Merchandiser, NQF Level 3.

Occupational Certificate: Receiving & Dispatching Clerk, NQF Level 3.

Vertical Articulation:

Occupational Certificate: Retail Supervisor, NQF Level 4.

NOTES

Qualifying for External Assessment:
To qualify for an external assessment, learners must provide proof of completion of all required knowledge and practical modules by means of statements of results and a record of completed work experience.

Additional Legal or Physical Entry Requirements:

None

Criteria for the accreditation of providers
Accreditation of providers will be done against the criteria as reflected in the relevant curriculum on the QCTO website.

The curriculum title and code are: Perishable Goods Department Coordinator: 522301-002-00-00

Encompassed Trade:
This qualification encompasses the following trades as recorded on the NLRD:

This is not a trade qualification

Assessment Quality Partner (AQP)

Wholesale and Retail Sector Education and Training Authority (W&RSETA)

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION

None

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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