SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION:

Advanced Diploma in Work Study

SAQA QUAL ID	QUALIFICATION TITLE
111433	Advanced Diploma in Work Study
ORIGINATOR
Tshwane University of Technology (TUT)
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
-			HEQSF - Higher Education Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
Advanced Diploma	Field 03 - Business, Commerce and Management Studies		Generic Management
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	120	Not Applicable	NQF Level 07	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Reregistered		EXCO 0821/24	2019-08-23	2027-06-30
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2028-06-30		2031-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification replaces:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
72428	Bachelor of Technology: Management Services	Level 7	Level N/A: Pre-2009 was L7	480	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:
The Advanced Diploma in Work Study is a vocational qualification that builds on the skills and competencies acquired in the Diploma in Work Study and enables a qualifying learner to independently design, select and apply a range of management interventions at any organisational level in commerce and industry to optimise productivity and quality of work life. A graduate from this qualification will be competent to manage a Management Consultancy Unit, or to start an independent consultancy to advise management.

The qualification is further designed to prepare learners for Postgraduate study through the deepening of their knowledge and understanding of theories, methodologies, and practices in the discipline, as well as the development of their ability to formulate, undertake and resolve complex theoretical and workplace-related problems and tasks through the selection and use of appropriate methods and techniques.

The Exit Level Outcomes of this qualification are aligned to the Level Descriptors at Level 7 of the NQF. This was done according to the ten categories used to describe applied competencies across the ten levels of the National Qualifications Framework.

The learning materials of this qualification are developed by academic staff who are subject matter experts in their respective fields. They develop these materials in conjunction with the instructional designers and curriculum development practitioners who make sure that the learning material and activities included are conducive for learning and are also aligned to the
outcomes of the qualification.

Rationale:
Currently there is a shortage of management services skills as well as the competency to manage management services consultancy units. Work Study practitioners have been advising management at all management levels for the last fifty years. Indications are that the present situation in South Africa sees a number of managers on all levels without the necessary managerial skills and experience needed for quality service delivery and high levels of organisational performance and that the situation is deteriorating at an increasing rate. The latter is seen in the high and increasing public demand for service delivery. Due to the varied nature of service delivery challenges and lack of specific knowledge on organisational performance improvement, there is a need for appropriately skilled management services practitioners to advice management on different levels.

This qualification will provide learners with the necessary skills and aptitude to be able to advice managers on tactical and strategic levels in any organisation as internal or external advisors on organisational performance issues. These issues include the following, but are not restricted to:

Organisational structuring/re-structuring.

Process improvement and Work management.

Organisation and Staff establishment.

Performance Management and work measurement.

Ergonomics and human factors in a workplace.

A qualifying learner from this qualification will be competent to manage a Management Consultancy Unit, or to start an independent consultancy to advice management.

The Constitution and other legislation emphasise the "Batho Pele" principles of efficient and effective service delivery. The Institute of Management Development (IMD) World Competitiveness Scoreboard 2012 ranks South Africa 52nd out of 59 economies. This ranking is two down from 2011 ranking where South Africa was ranked 50th out of the 59 economies.

According the Global Competitiveness Report 2011-2012 (World Economic Forum) South Africa is in the second stage of development classified as efficiency driven. The overall ranking places South Africa 50th out of 142 counties, four rankings down from 2010-2011 namely 54 out 139 countries.

Seeing that South Africa is in stage two of development (efficiency driven) the country should emphasise efficiency and specifically goods market efficiency and labour market efficiency. In 2012 South Africa scored respectively 32nd and 95th out of 142 countries in these two areas.

Since most government services or government departments are in and around the institution is in the favourable position to offer this qualification.
The practitioners as efficiency experts will be able to advise management from different organisations to increase organisational performance on all levels. Ultimately this will lead to a more productive and competitive South Africa.

The qualification partially fills the gap between undergraduate and postgraduate studies in this discipline which was created by the discontinuation of the Baccalaureus Technologiae in Management Services qualification to create a coherent pathway for learners wishing to pursue a vocational career in this discipline in compliance with the requirements of the Higher Education Qualifications Sub-Framework (HEQSF). Relevant stakeholders, including academic peers from outside the institution and employers represented on the Advisory Committee, were involved in the development of the qualification.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Recognition of Prior Learning (RPL):
The institution has an approved Recognition of Prior Learning (RPL) policy which is applicable to equivalent qualifications for admission into the qualification. RPL will be applied to accommodate applicants who qualify. RPL thus provides alternative access and admission to qualifications, as well as advance standing within qualifications. RPL may be applied for access, credits from modules and credits for or towards the qualification.

RPL for access:

Learners who do not meet the minimum entrance requirements or the required qualification at the same NQF level as the qualification required for admission may be considered for admission through RPL.

To be considered for admission in the qualification based on RPL, applicants should provide evidence in the form of a portfolio that demonstrates that they have acquired the relevant knowledge, skills, and competencies through formal, non-formal and/or informal learning to cope with the qualification expectations should they be allowed entrance into the qualification.

RPL for exemption of modules:

Learners may apply for RPL to be exempted for modules that form part of the qualification. For a learner to be exempted from a module, the learner needs to provide sufficient evidence in the form of a portfolio that demonstrates that competency was achieved for the learning outcomes that are equivalent to the learning outcomes of the module.

RPL for credit:

Learners may also apply for RPL for credit for or towards the qualification, in which they must provide evidence in the form of a portfolio that demonstrates prior learning through formal, non-formal and/or informal learning to obtain credits towards the qualification.

Credit shall be appropriate to the context in which it is awarded and accepted.

Entry Requirements:
The minimum entry requirement for this qualification is:

A Diploma in Management Services, NQF Level 6, 360 Credits.
Or

A Bachelor's Degree, NQF Level 7, 360 Credits.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

This qualification consists of the following compulsory modules at National Qualifications Framework Level 7 totalling 120 Credits.

Compulsory Modules, 120 Credits:

Strategic Management for Management Services IV, 30 Credits.

Work Study IV, 30 Credits

Quality Management for Work Study IV, 30 Credits.

Research Methodology IV, 30 Credits.

EXIT LEVEL OUTCOMES

1. Identify, analyse, evaluate, critically reflect on and address complex systemic problems in the context of management services, apply evidence-based solutions and theory-driven arguments in order to deliver a comprehensive consultancy service and manage Management Consultancy processes and resources in unfamiliar and variable contexts. [Range: "variable contexts" includes but is not limited to private and public sectors].
2. Use a range of specialised skills to identify, analyse and address problems to improve the quality of work, drawing systematically on the body of knowledge and methods appropriate to the field of quality management.
3. Demonstrate an understanding of a range of methods of enquiry in the field of Management Services research and their suitability to specific investigations and select and apply a range of methods to resolve problems or introduce change within a practice.
4. Use a range of specialised skills to identify, analyse and address complex problems to improve productivity and quality of work life, drawing systematically on the body of knowledge and methods appropriate to the field of management services.

ASSOCIATED ASSESSMENT CRITERIA

Associated Assessment Criteria for Exit Level Outcome 1:

Manage the management consultancy processes and resources with recognition of the fact that problem solving is context-and system-bound and does not occur in isolation.

Analyse, evaluate and critically reflect on the contextual and systemic consultancy problems.

Address complex contextual and systemic consultancy problems by applying evidence-based solutions and theory-driven arguments.

Render a comprehensive consultancy service is rendered.

Associated Assessment Criteria for Exit Level Outcome 2:

Communicate own ideas and opinions on quality issues with reference to organisational performance and quality of work to management.

Formulate arguments, using appropriate professional or occupational discourse.

Associated Assessment Criteria for Exit Level Outcome 3:

Apply relevant Management Services research principles, concepts and processes.

Apply appropriate research design, methods and techniques for a given project.

Analyse data and present results to a diverse audience.

Demonstrate scientific writing and professional presentation skills.

Associated Assessment Criteria for Exit Level Outcome 4:

Use a range of specialised skills to identify and analyse complex problems pertaining to productivity and quality of work life.

Address problems pertaining to productivity and quality of work life, drawing systematically on the body of knowledge and methods appropriate to the field of management services.

Integrated Assessment:
The overall assessment strategy of the institution is that of integrated assessment which is evident in the approach to the assessment of applied competence. Applied competence is understood as the learners' ability to integrate concepts, ideas and actions in authentic, real-life contexts; the assessment of which is broken down to the assessment of foundational, practical and reflexive competence where:

Foundational competence is the demonstrated understanding of what the learner does and why she/he does it.

Practical competence is the demonstrated ability to perform a set of tasks and actions in authentic contexts.

Reflexive competence is the demonstrated ability to integrate learner's performances with their understanding so that they can adapt to changed circumstances and explain the reason behind these adaptations.

Integrated assessment further implies a planned combination of formative and summative assessment strategies with varying ratios, depending on the NQF Level of study where: formative assessment implies being supportive to learning, non-judgmental and focused on providing constructive feedback or criticism to the learner, takes place during the learning process and informs planning of future learning activities.

Summative assessment implies assessment to be mainly concerned with "judging" if the outcomes have been achieved through the learning process and therefore usually takes place at the end of the relevant learning process. The qualification incorporates the different aspects of integrated, formative, and summative assessments in its assessment strategy.

INTERNATIONAL COMPARABILITY

The curriculum was developed through a comparative analysis of the competency domain outlines of the manufacturing and service industry certification programmes, national skills standards and vocational qualifications from the United States, the United Kingdom and Australia, the curricula and skills standards from several academic institutions, and the topics covered in industry-related books, research and conference proceedings on events management curricula were also investigated.

Country: Sri Lanka.
Institution: Aims College.
Qualification: Diploma in Work Study.
Duration: 3 years.

Country: United Kingdom:
Institution: Institute of Management Services (IMS).
Qualification: Management Services Certificate.
Duration: Work on a credit point system.

The specific scheme to be followed by an individual will vary depending on the course followed as designed and delivered by the specific approved provider. Indeed, it should be possible for a learner to undertake different components at different approved providers, using each set of credit points to build towards the eventual claim for award of the Management Services Certificate such as:

Productivity Services Core, 45 Credits points.

Productivity Toolkit, 15 Credits points.

Successful completion of the Core and of 15 Credits points from the toolkit leads to award of the Management Services Certificate.

All three topics in the core must be included into an approved qualification. Topics may be combined to provide cohesive and integrated learning. Elements of the Core and the toolkit may similarly be combined.

ARTICULATION OPTIONS

This qualification allows possibilities for both vertical and horizontal articulation.

Horizontal Articulation:

Bachelor of Commerce in Management, NQF Level 7.

Bachelor in Management Sciences, NQF Level 7.

Bachelor of Commerce in Business Management, NQF Level 7.

Vertical Articulation:

Postgraduate Diploma in Management Sciences, NQF Level 8.

Bachelor Honours in Management Services, NQF Level 8.

Bachelor of Commerce Honours in Management, NQF Level 8.

MODERATION OPTIONS

N/A

CRITERIA FOR THE REGISTRATION OF ASSESSORS

N/A

NOTES

N/A

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.

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PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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