All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION: |
Occupational Certificate: Retail Chain Store Manager |
SAQA QUAL ID | QUALIFICATION TITLE | |||
103150 | Occupational Certificate: Retail Chain Store Manager | |||
ORIGINATOR | ||||
Development Quality Partner - W&RSETA | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
- | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
Occupational Certificate | Field 11 - Services | Wholesale and Retail | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 106 | Not Applicable | NQF Level 05 | Regular-ELOAC |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Reregistered | EXCO 0425/24 | 2018-09-12 | 2025-12-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-12-30 | 2029-12-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
Purpose:
The purpose of this qualification is to equip a learner with the knowledge, skills and competencies to perform duties as a Retail Chain Store Manager. A Retail Chain Store Manager manages the functions of a branch of a retail chain organisation. The industry feels that the qualification will serve to equip qualifying learners with the fundamental skills and attitude necessary to: A qualified learner will be able to: Rationale: Feedback from the Wholesale and Retail sector have identified the positions of Retail Chain Store Manager to be a scarce skill. It is also identified as a national scarce skill. The industry cannot find qualified people to fill these roles and most of the major retail chains have their own Trainee Manager programmes running over 12, 18 or 21 months. There is however no consistency as each organisation is doing just enough to produce managers to manage their stores and the need for a national qualification that sets a national standard allowing people to move between organisations is paramount. The qualification developed by the Wholesale and Retail sector at level 6 and titled Retail Store Manager was developed for the manager/owner of a retail business that has to run her/his own business without the help of a Head Office. There are many positions opening up each year through the opening of new stores by the many national chains, through promotion and through people leaving the industry. These managers control anything from 3 staff to 20 or 30 staff and have many millions of Rands of assets under their control. Unless properly trained they could cost their organisations many millions in losses. Typical learners would include unemployed persons with grade 12 attending Universities or Technical and Vocational Education and Training colleges, employed learners moving from a supervisory position into store management. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Recognition of Prior Learning (RPL):
RPL for access to the External Integrated Summative Assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. Entry Requirements: Or |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
This qualification is made up of the following compulsory Knowledge, Practical Skill and Work Experience Modules:
Knowledge Modules: Total number of Credits for Knowledge Modules: 26. Practical Skill Modules: Total number of Credits for Practical Skill Modules: 21. Work Experience Modules: Total number of Credits for Work Experience Modules: 59. |
EXIT LEVEL OUTCOMES |
1. Maintain or improve customer service standards in a retail chain store.
2. Manage stock levels. 3. Manage retail chain store operations. 4. Minimise shrinkage and loses in a retail chain store. 5. Plan to improve the bottom line contribution of a retail chain store. |
ASSOCIATED ASSESSMENT CRITERIA |
Associated Assessment Criteria for Exit Level Outcome 1:
Associated Assessment Criteria for Exit Level Outcome 2: Associated Assessment Criteria for Exit Level Outcome 3: Associated Assessment Criteria for Exit Level Outcome 4: Associated Assessment Criteria for Exit Level Outcome 5: Integrated Assessment: Integrated Formative Assessment: The Skills Development Provider will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment leads to entrance into the Integrated External Summative Assessment. Integrated Summative Assessment: An External Integrated Summative Assessment, conducted through the relevant Quality Council for Trades and Occupations (QCTO) Assessment Quality Partner is required for the issuing of this qualification. The External Integrated Summative Assessment will focus on the Exit Level Outcomes and Associated Assessment Criteria. The external assessment will consist of a set of written responses (paper or on-line) which will test the learner's ability to communicate, solve problems and make decisions in relation to a set of typical situations and circumstances which are encountered when managing a retail chain store. The written assessment will be conducted over a period of one day at a QCTO accredited assessment. The assessment will be conducted by a registered assessor. |
INTERNATIONAL COMPARABILITY |
A comparison study has shown that worldwide there are few qualifications for Retail Chain Store Manager. Managers training in a chain store environment all go through a structured Trainee Manager programme at the retailer for whom they work. Based on these findings, no standalone qualifications were found in the search except for short courses that are offered by private training providers globally.
Notwithstanding the fact that there are no standalone Retail Chain Store Manager qualifications, there are retail qualifications in other countries that have comparable outcomes with the Retail Chain Store Manager qualification, namely: These two countries were used for international comparability against the Retail Chain Store Manager Qualification. Scotland: Scottish Credit and Qualifications Framework (SCQF) have the following related qualification: Higher National Certificate Retail Management at SCQF level 7 (96 SCQF Credit points). The main outcomes of the qualification are: The HNC in Retail (SCQF level 7) develops the necessary knowledge and skills in areas such as: Republic of Ireland: Irish National Framework (Irish NFQ) has the following related qualification: Certificate in Retail Knowledge Level 3. Units offered in this qualification include: A comparison between the units in this qualification has shown that knowledge concepts and skills that are covered are similar with the content of the South African Retail Chain Store Manager Qualification. Conclusion: The Retail Chain Store Manager qualification compares well with the above cited international qualifications in terms of range and level of complexity. |
ARTICULATION OPTIONS |
Horizontal Articulation:
This qualification articulates horizontally with the following qualification: Vertical Articulation: This qualification articulates vertically with the following qualification: |
NOTES |
Qualifying for external assessment:
Additional legal or physical entry requirements: Criteria for the accreditation of providers: This qualification encompasses the following trades as recorded on the NLRD: Assessment Quality Partner (AQP): Modules: Part Qualifications: |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
NONE |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
NONE |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |