SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1 Classie Africa 
    2. A Z COMMUNITY SERVICES 
    3. ABVAHO PHANDA GROUP PTY LTD 
    4. Academy for Construction Skills (Pty) Ltd (ACS) 
    5. ACADEMY OF TRAINING & DEVELOPMENT PTY LTD 
    6. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    7. African Apex Apparel (Pty) Ltd 
    8. Akaf Bodyguards 
    9. ALABASTER TRAINING CENTRE PTY LTD 
    10. AMOS / KGAPHAMADI COMMUNITY ORGANISATION 
    11. ARANDA LEARNERSHIP COLLEGE PTY LTD 
    12. Arden School of Management (Pty) Ltd 
    13. ASSURED VOCATIONAL SKILLS INSTITUTE PTY LTD 
    14. AVUXENI COMPUTER ACADEMY KZN 
    15. BELCOMEC TRAINING 
    16. Better Best Agri Development 
    17. BH Training and Consulting (Pty) Ltd 
    18. BOKAPHITHI SKILLS AND DEVELOPMENT PTY LTD 
    19. Bold Venture Trading (Pty) Ltd 
    20. Bright Storm Projects 
    21. BT GROUP OF COMPANIES PTY LTD 
    22. CANDYS UNLIMITED COLLECTION Pty Ltd 
    23. CAPE TOWN WORKBASED LEARNING ACADEMY 
    24. Capricorn FET College - Central Office 
    25. CHANROSE TRAINING AND DEVELOPMENT PROJECTS 
    26. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    27. Construction Resource Development College 
    28. Cre8tion Projects 6 PTY LTD 
    29. Cumlaude Institute (PTY) Ltd 
    30. Dego Consultants 
    31. Dlamini The Siba PTY LTD 
    32. Double ST Training and Skills Development 
    33. DURBAN OVERALL PTY LTD 
    34. Eastcape Training Centre 
    35. EKURHULENI ARTISANS & SKILLS TRAINING CENTRE PTY LTD 
    36. ENERHU BUSINESS ENTERPRISE PTY LTD 
    37. Esayidi FET College - Central Office 
    38. ESKOM KOEBERG - EE - GENERATION & TRADE TEST CENTRE 
    39. Furniture World Training Centre 
    40. FUTURE DISCOVERY TRAINING ACADEMY 
    41. GG SQUARED PROJECTS 
    42. GLICAM TRADING ENTERPRISE 
    43. GNBR SOLUTIONS PTY LTD 
    44. Green Earth Training & Development (Pty) Ltd 
    45. Greenrim Training 
    46. HEYPEX HOLDINGS PTY LTD 
    47. HLUVUKA TRAINING AND CONSULTING 
    48. HOSEAH TRADING 
    49. Ikemeleng Training and Development Services 
    50. Impela Trading cc 
    51. In Touch Community Development & Project Managers 
    52. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    53. INTERMASIKO CC 
    54. INTUTHUKO YESIZWE COMMUNITY ORGANISATION NPO 
    55. INYAPA VHUSIKU CONSULTING PTY LTD 
    56. Inyathi Visions 
    57. ITHEMBA LOMPHAKATHI COMMUNITY ORGANISATION 
    58. Kelmik Training Centre (Pty) Ltd 
    59. KHOSITHI TRAINING 
    60. Knoop Academy NPC 
    61. LERIBE TRAINING SOLUTIONS 
    62. LOKO TRADING PTY LTD 
    63. Longata Consultant 
    64. Magnacorp Project Managers 
    65. Mahumani Empowerment Servives Centre 
    66. MAJUBA TVET COLLEGE 
    67. MALITINNE PTY LTD 
    68. MARULENG TRAINING ACADEMY 
    69. MASTER PATTERNS BY RONA 
    70. Matatiele Fashion Design Academy (Pty) Ltd 
    71. Mavco Engineering 
    72. Meals on Wheels Community Services - South Africa 
    73. MGS GCABA CONTRACTING & TRADING CC 
    74. Microzone Training CC 
    75. Mnambithi TVET College 
    76. Modiehi Consulting & Projects (Pty) Ltd 
    77. MONDI GTU 
    78. Mopani South East FET College - Central Office 
    79. Motheo Academy PTY LTD 
    80. Mthoms Trading 
    81. NDIMASE TRADING 
    82. NDIPHA FASHION DESIGNS 
    83. Ngaphakathi Investments 
    84. Ngcebo Consulting (Pty) Ltd 
    85. Nkqubela Community Developers 
    86. NOKUSHOM CONSULTANCY & TRADING PTY LTD 
    87. Nokuthula Dube & Associates 
    88. Nolwazi Dev Centre (Pty) Ltd 
    89. NOMAGWANISHE INVESTMENTS 
    90. NOMAKU TRADERS CC 
    91. NOMASOJABULA TRAINING CENTRE 
    92. Northern Cape Rural TVET College 
    93. Northlink TVET College 
    94. NTLEMO PROJECTS 
    95. Nurture-Nature Resources (Pty) Ltd 
    96. Optimi Workplace 
    97. Optimum Capacity (Pty) Ltd 
    98. PERENNIAL SERVICES PTY LTD 
    99. PEREZ DEVELOPMENT AND TRAINING 
    100. PINUS TECH TECHNOLOGIES TRADING AND PROJECTS 
    101. POLOKWANE SCHOOL OF FASHION AND DESIGN 
    102. PRACTICE MAKES PERFECT TRAINING CENTRE PRIMARY CO-OPERATIVE LIMITED 
    103. Premier Agric (Pty) Ltd 
    104. Protech Training (Pty) Ltd 
    105. Qualfurn Training & Projects (Pty) Ltd 
    106. Ratidzo Trading PTY Ltd 
    107. Redefined Skills Training & Development (Pty) Ltd 
    108. Sakhisizwe Development Training 
    109. SAPPI SAICCOR 
    110. SHUMISANANI DRESSMAKING SCHOOL 
    111. Silungokuhle (Pty) Ltd 
    112. SINOVUYOLETHU TRADING PTY LTD 
    113. Somvi General Services 
    114. SOUTH AFRICAN FASHION DESIGNER AGENCY CC 
    115. South African Value Education (Pty) Ltd 
    116. SPLS CONSULTANTS PTY LTD 
    117. STEP AHEAD BUSINESS TRAINING 
    118. Tebkhan Investments (Pty) Ltd 
    119. THANDEKA VOCATIOL EDUCATION TRUST PTY LTD 
    120. The Brokers Learning Centre 
    121. THE FINISHING COLLEGE PTY LTD 
    122. The Institute of Fashion and Garment Technology (Pty) Ltd 
    123. THUBELIHLE GRADUATE INSTITUTE 
    124. THUTO MFUNDO ADULT EDUCATION CENTRE 
    125. Thuto Skills Development 
    126. Tjeka Training Matters Pty Ltd 
    127. TOBAKA LOGISTICS 
    128. Trade Call Investments Apparel (Pty) LTD 
    129. Trade Call Investments Apparel (Pty) Ltd (Mobeni) 
    130. TRADE CALL INVESTMENTS PTY LTD 
    131. TRUE REFLECTIONS TRAINING AND DEVELOPMENT PTY LTD 
    132. Try Easy Electrical Solutions 
    133. Tshwane North College 
    134. TSK Projects 
    135. U AND G TRAINING (PTY) LTD 
    136. U AND G TRAINING PTY LTD 
    137. Ubucubu Home Industries 
    138. UMBUSO TRAINING SERVICES 
    139. VCK TRAINING AND TECHNICAL SERVICES PTY LTD 
    140. VEB CELE & ASSOCIATES PTY LTD 
    141. VELA VEZI 
    142. Vijay Bhagwan Consultancy and Solutions cc 
    143. VINE APPAREL (PTY)LTD 
    144. VPK BUSINESS VENTURE C C 
    145. WORKPLACE AND ENTREPRENEURSHIP TALENT SOLUTIONS 
    146. ZA GEAR 
    147. Zama Training & Developments 
    148. ZERO1ZERO5 GROUP PTY LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.