SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Communicate with clients and discuss work 
SAQA US ID UNIT STANDARD TITLE
9407  Communicate with clients and discuss work 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Communicate effectively through oral and written communication with internal and external clients. He/she will be able to apply a holistic approach and explain work-related matters in context. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
A NQF level 4 Communications credit or good communication skills. 

UNIT STANDARD RANGE 
Clients in the air-conditioning, refrigeration and ventilation Industry. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Listen attentively and respond to a communication. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Methods to improve listening skills are practiced. 

ASSESSMENT CRITERION 2 
2. Listening skills are used to identify the actual meaning of messages. 

ASSESSMENT CRITERION 3 
3. Feedback is given to react to the content of messages. 

ASSESSMENT CRITERION 4 
4. Handling of stressful situations to decrease unnecessary stress is described. 

SPECIFIC OUTCOME 2 
Be assertive and convey communication in a positive way. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Passive, aggressive and assertive behaviour should be explained and understood. 

ASSESSMENT CRITERION 2 
2. Assertive behaviour should be identified and practiced. 

ASSESSMENT CRITERION 3 
3. Techniques of assertive behaviour should be mastered in order to convey a message in a positive way. 

ASSESSMENT CRITERION 4 
4. Techniques of assertive behaviour are mastered I order to convey technical issues to non-technical people. 

ASSESSMENT CRITERION 5 
5. Communication represents the interests of the company. 

SPECIFIC OUTCOME 3 
Use written communication to convey a message. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Different types of written communication are identified. 

ASSESSMENT CRITERION 2 
2. Different types of letters are written 

ASSESSMENT CRITERION 3 
3. Different types of relevant reports are compiled. 

SPECIFIC OUTCOME 4 
Explain work-related matters to internal and external customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Work-related matters should be explained to the internal customer through effective
two-way communication. 

ASSESSMENT CRITERION 2 
2. Relevant information should be communicated effectively to the external customer. 

ASSESSMENT CRITERION 3 
3. Diversity of customers is understood. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Learners should be good listeners and able to communicate effectively-orally and in writing. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • By communicating with clients. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:
  • By using language skills in modes of oral and written persuasion. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  58883   National Certificate: Fluid Power  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MERSETA 
    Fundamental  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Fundamental  58330   National Certificate: Pipeline Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Fundamental  50419   National Certificate: Port Control and Admissions  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2009-06-29  Was PSETA until Last Date for Achievement 
    Fundamental  23593   National Certificate: Security Management: Electronic Security  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2007-08-16  Was SAS SETA until Last Date for Achievement 
    Fundamental  20722   National Diploma: Air Conditioning, Refrigeration and Ventilation  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2004-06-13  MERSETA 
    Fundamental  49124   National Diploma: Bomb Disposal  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was SAS SETA until Last Date for Achievement 
    Fundamental  63229   National Diploma: Bomb Disposal  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  58696   National Certificate: Close Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. BULL DOGS PROTECTION SERVICES AND TRAINING CENTRE CC 
    2. EKHURHULENI SHOOTING AND TRAINING ACADEMY 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.