SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Communicate at an advanced level and maintaining interpersonal relations 
SAQA US ID UNIT STANDARD TITLE
8046  Communicate at an advanced level and maintaining interpersonal relations 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  20 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner accredited with this standard will be able to promote effective interactions and relationships within the workplace i.e. across the supply chain. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Mathematical Literacy at NQF Level 4.
  • Communication at NQF Level 4.
  • Communication - Second Language at NQF Level 3. 

  • UNIT STANDARD RANGE 
    The applied competence expressed in this standard cover variable non-routine and routine activities requiring the formulation of responses to resolve both concrete and abstract problems, the learner demonstrating full responsibility for the nature, quality and quantity of output. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Effectively chair meetings (formal and informal). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 2 
    Effectively participate in workplace meetings and implementation of agreed follow-up actions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 3 
    Identify and manage potential conflict situations. 
    OUTCOME NOTES 
    Identify and manage potential conflict situations (between individuals and/or at organisational level) and implementing appropriate dispute/conflict resolution strategies, which allow constructive responses to be achieved. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 4 
    Develop and present accurate and concise proposals and reports. 
    OUTCOME NOTES 
    Develop and present accurate and concise proposals and reports which are realistic, clear and focused to influence the target audience (e.g. verbal presentation to superiors). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 5 
    Facilitate unambiguous communication. 
    OUTCOME NOTES 
    Facilitate unambiguous communication of individual/team work requirements/objectives and responsibilities achieved through agreement/consensus within the team. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 6 
    Communicate organisational strategies and value systems. 
    OUTCOME NOTES 
    Communicate organisational strategies and value systems, which will impact on work behaviour and performance required with colleagues and team members potentially stemming from different backgrounds (e.g. gender and race). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 7 
    Motivate and develop improved team/individual performance. 
    OUTCOME NOTES 
    Motivate and develop improved team/individual performance by reviewing and constructively communicating a team's/individual's performance and behaviours against agreed objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 

    SPECIFIC OUTCOME 8 
    Manage customer negotiations, giving cognisance to organisational policies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Prepare for, and chair a workplace meeting. 

    ASSESSMENT CRITERION 2 
    2. Manage a conflict situation. 

    ASSESSMENT CRITERION 3 
    3. Prepare and give a presentation on a workplace issue, utilising current technology. 

    ASSESSMENT CRITERION 4 
    4. Explain the impact of human behaviour and group dynamics on organisational operations and describe interventions to improve team development. 

    ASSESSMENT CRITERION 5 
    5. Apply appropriate leadership and management styles in different situations to foster improved communications and interpersonal skills (e.g. improving poor attitudes, induction of new employees). 

    ASSESSMENT CRITERION 6 
    6. Provide constructive feedback on performance/non-performance in a manner conducive to open communication and participation. 

    ASSESSMENT CRITERION 7 
    7. Effectively lead a team for the accomplishment of agreed objectives. 

    ASSESSMENT CRITERION 8 
    8. Negotiate with customers for the mutual benefit of both parties. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar and the programs offered by this institution must be accredited with the relevant ETQA.

    3. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner can understand, explain and apply:

    1. The impact of team dynamics and human behaviour on communication and interpersonal relations.

    2. Negotiation procedures in terms of current labour legislation.

    3. Assertiveness in communication and leadership skills.

    4. How different leadership and management styles affect working relationships.

    5. Techniques which can be used to enhance presentation skills.

    6. The importance of the flow of communication, through and across organisational levels, giving cognisance to confidentiality of certain information. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COMMUNICATING 
    Demonstrate initiative in developing dynamic communication skills in self, to enhance effectiveness of communication techniques. 

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate initiative in sourcing and utilising new material/technologies to improve communication and presentation skills. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate initiative in creating, maintaining and refining communication networks within the work environment.

    Demonstrate initiative in designing and implementing programs (e.g. mentorship) for the development of individual and team communication skills.

    Demonstrate initiative in utilising knowledge and understanding of communication, human behaviour and team dynamics in social and business contexts. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Demonstrate ability to analyse and modify own behaviour in relationships to enhance individual's contributions to team and organisation. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  14590   National Diploma: Freight Handling Logistics  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2007-06-14  Was TETA until Last Date for Achievement 
    Fundamental  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  SERVICES 
    Fundamental  49603   Bachelor of Visual Communications  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2021-06-30  CHE 
    Fundamental  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Fundamental  22875   National Diploma: Customer Management  Level 7  NQF Level 07  Reregistered  2023-06-30  SERVICES 
    Fundamental  22873   National Diploma: Marketing Communications  Level 7  NQF Level 07  Reregistered  2023-06-30  SERVICES 
    Fundamental  22872   National Diploma: Marketing Management  Level 7  NQF Level 07  Reregistered  2023-06-30  SERVICES 
    Fundamental  22874   National Diploma: Marketing Research  Level 7  NQF Level 07  Reregistered  2023-06-30  SERVICES 
    Elective  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  58330   National Certificate: Pipeline Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRIC POLICING INSTITUTE 
    2. BROOKLYN CITY COLLEGE (PTY) LTD POLOKWANE CAMPUS 
    3. BROOKLYN CITY COLLEGE (PTY) LTD RUSTENBURG CAMPUS 
    4. BROOKLYN CITY COLLEGE (PTY) LTD - PRETORIA 
    5. BROOKLYN CITY COLLEGE (PTY) LTD JOHANNESBURG CAMPUS 
    6. BROOKLYN CITY COLLEGE - NELSPRUIT 
    7. BROOKLYN CITY COLLEGE - VEREENIGING 
    8. DAM SCHOOL OF POLICING 
    9. HJN TRAINING CC Pretoria 
    10. Makwedeng Training 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.