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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor staff performance 
SAQA US ID UNIT STANDARD TITLE
7888  Monitor staff performance 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner must be able to monitor staff performance and conduct both formal and informal appraisals. Learners must also understand the importance of following industrial relations procedures correctly for self and the organisation. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
`Manage staff development`. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain the importance of feedback, coaching, support and guidance. 
OUTCOME NOTES 
Explain the importance of feedback, coaching, support and guidance when monitoring the performance of staff. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Explain why managers need updated knowledge and understanding of industrial relations issues. 
    OUTCOME NOTES 
    Explain why managers need updated knowledge and understanding of industrial relations issues when managing staff performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Describe the procedures for implementing formal appraisal systems. 
    OUTCOME NOTES 
    Describe the procedures for implementing formal appraisal systems in the organisation and make recommendations to improve the system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Consult and inform staff about expected standards of performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Monitor ongoing performance in the workplace according to organisational goals/objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Provide feedback, guidance and support to colleagues formally and informally, on an ongoing basis. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Recognise achievements and outstanding performance and reward such achievements. 
    OUTCOME NOTES 
    Recognise achievements and outstanding performance and reward such achievements in accordance with organisational requirements. 
    OUTCOME RANGE 
    Rewards: monetary, leave, prizes, recognition at awards ceremony. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Identify the need for further coaching/training. 
    OUTCOME NOTES 
    Identify the need for further coaching/training and organise this in accordance with organisational requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 9 
    Identify performance problems. 
    OUTCOME NOTES 
    Identify performance problems promptly, investigate possible solutions and explain and agree with the person in question. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 10 
    Follow up the outcome of coaching/training in the workplace and monitor effectiveness. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 11 
    Organise/arrange a formal counselling session where necessary. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 12 
    Conduct individual appraisals openly and fairly in accordance with organisational procedures. 
    OUTCOME RANGE 
    Appraisals: self appraisal, peer appraisal, appraisal by superiors. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 13 
    Complete and file appraisal records. 
    OUTCOME NOTES 
    Complete and file appraisal records, agree an action plan with colleagues and follow up the plan in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 14 
    Develop and implement a plan for improving performance within the department. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 15 
    Explain how you would implement a new appraisal systems into the department. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard should be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of observation, questioning, written tests, discussion with the candidate.
  • Questioning to cover communication of expected standards of performance and monitoring of performance.
  • Feedback is provided to colleagues on an ongoing basis.
  • Observation supplemented by Questioning to cover coaching/ training needs identified and organised, identification of performance problems. Feedback and coaching is used to address performance problems.
  • Test the learner on arranging a formal counselling session, formal appraisal systems and Individual appraisals. 

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the outcomes section. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems (this critical cross field outcome is covered in this unit standard under the outcomes section). 

    UNIT STANDARD NOTES 
    Recommendations and exemplars for the design of:

    Learning curriculum
  • Learning should include the study of performance appraisal techniques and the particular system used in the organisation.
  • Learning should include research on how to conduct a counselling session and the particular system used in the organisation.
  • The learner should study the industrial relations legislation pertaining to staff performance. It is critical that the learner has a good understanding and knowledge of this legislation.
  • Emphasis should be placed on the importance of confidentiality when monitoring staff performance.
  • Learner could practice doing performance appraisals and counselling sessions in a simulated environment using case studies until the learner is more confident.
  • Learner could practice one-to-one coaching techniques in a simulated environment until the learner has gained sufficient confidence.
  • Learner could be given staff within a particular department whose performance must be monitored in the workplace on an ongoing basis. Evidence should be collected of feedback, achievements, appraisals, corrective action, counselling sessions and records.
  • A portfolio of evidence of all practical experience in the workplace would be valid. This unit should be assessed over a period of time so that the learner can address issues of ongoing monitoring, coaching, feedback and counselling.

    Performance systems
  • Ongoing measurement of the learner`s ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 2 months of being trained. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  SERVICES 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Core  49060   National Degree: Master Craftsmanship (Electrical)  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2021-06-30  EWSETA 
    Elective  24433   Diploma: Hospitality Operations  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  63309   National Certificate: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-09-17  Was SAS SETA until Last Date for Achievement 
    Elective  20613   National Diploma: Event Co-ordination  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 
    Elective  48762   Advanced Certificate: Mission Administration  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered" 
    2008-11-26  Was PSETA until Last Date for Achievement 
    Elective  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.