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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Promote effective team work at a mission and in diplomatic practice 
SAQA US ID UNIT STANDARD TITLE
260002  Promote effective team work at a mission and in diplomatic practice 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114702  Demonstrate effective team work in diplomatic practice  Level 7  Level TBA: Pre-2009 was L7  5   
114854  Practice effective teamwork in agency administration  Level 6  Level TBA: Pre-2009 was L6  5   

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at learners who would like to identify and develop within themselves strategies to work effectively in a group, mission and within a diplomatic context. The learner will also be able to lead others to participate effectively in group context.

The qualifying learner will be capable of:
  • Analysing individuals within a team and the group dynamics within a mission and diplomatic context.
  • Participating in building relations between group members and other role players.
  • Promoting team coherence, image and Esprit de Corps.
  • Evaluating and appraising team performance in a mission. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard are assumed to have an NQF Level 5 qualification or RPL equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse individuals within a team and the group dynamics within a mission and diplomatic context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Descriptions are provided of the characteristics of effective teams and the advantages and disadvantages of teamwork. 

    ASSESSMENT CRITERION 2 
    The nature of groups is described in terms of the importance of effective teamwork in diplomatic context and the role of group identity in a mission. 

    ASSESSMENT CRITERION 3 
    Descriptions are provided of the personality types and the stages of group dynamics within a diplomatic context. 

    ASSESSMENT CRITERION 4 
    Criteria for working as a member of a team are identified and explained, with particular application in a mission or diplomatic context. 

    ASSESSMENT CRITERION 5 
    Behaviour conducive to working as a member of a group are explained in contrast to factors that inhibit effective teamwork in a mission or diplomatic context. 

    ASSESSMENT CRITERION 6 
    Disruptive behaviours are evaluated in terms of the consequences for team performance. 

    SPECIFIC OUTCOME 2 
    Participate in building relations between group members and other role players. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Role players and their needs are identified and how collaboration satisfies the needs of all team members. 

    ASSESSMENT CRITERION 2 
    Behaviour promoted is constructive and non-disruptive and positively influences the success and productivity of the team. 

    ASSESSMENT CRITERION 3 
    The importance of team relations between members and other role players is explained. 

    ASSESSMENT CRITERION 4 
    Communication with other role players promotes discussions in line with team objectives. 

    ASSESSMENT CRITERION 5 
    Negotiations are carried out where required to promote team building objectives. 

    ASSESSMENT CRITERION 6 
    Commitment to other role players is honoured in line with team objectives. 

    SPECIFIC OUTCOME 3 
    Promote team coherence, image and Esprit de Corps. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Methods and techniques for building team coherence and spirit are identified and applied. 

    ASSESSMENT CRITERION 2 
    Team image is consistent with the values of service delivery (Batho Pele). 

    ASSESSMENT CRITERION 3 
    Feedback to team members leads to constructive working relationships. 

    ASSESSMENT CRITERION 4 
    Actions within a group context are respectful of gender, personal, ethical, religious and cultural differences so as to enhance effective interaction between team members. 

    ASSESSMENT CRITERION 5 
    Situations requiring negotiation are identified and suitable negotiation processes are applied to achieve team goals. 

    SPECIFIC OUTCOME 4 
    Evaluate and appraise team performance in a mission. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Performance outcomes of individuals and teams are appraised against agreed standards. 

    ASSESSMENT CRITERION 2 
    Collected appraisal information is accurate, current and complete and recorded in agreed format. 

    ASSESSMENT CRITERION 3 
    Lessons learnt are communicated as per departmental procedures. 

    ASSESSMENT CRITERION 4 
    The evaluation highlights opportunities to facilitate performance improvement. 

    ASSESSMENT CRITERION 5 
    Recommendations are provided for coaching and mentoring to improve team performance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Reasons for culture shock and failure to perform.
  • Principles and methods for communicating with group members: listening, consulting, giving feedback, supporting, discussing, negotiating, embracing diversity and exhibiting empathy.
  • Ethics and cultural norms of group members.
  • Basic concepts of emotional intelligence.
  • Legal and constitutional matters as relevant to working with others.
  • Understanding of authority types, levels and their implications. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to group dynamics. 

    UNIT STANDARD CCFO WORKING 
    Work effectively in a group within a diplomatic context. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities by carefully considering the advantages and disadvantages of being a team player. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively within a group context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces the following unit standards:
  • ID 114702: Demonstrate effective team work in diplomatic practice, Level 7, 5 credits.
  • ID 114854: Practice effective teamwork in agency administration, Level 6, 5 credits. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64329   National Diploma: Diplomacy  Level 7  Level N/A: Pre-2009 was L7  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Fundamental  64330   National Certificate: Mission Corporate Services Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. South Africa School of Diplomacy, Protocol and Public Administration 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.