SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage the corporate services of a mission 
SAQA US ID UNIT STANDARD TITLE
259977  Manage the corporate services of a mission 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114849  Manage the administration of a mission office  Level 6  Level TBA: Pre-2009 was L6  12   
114850  Provide administrative support for South African promotions abroad  Level 6  Level TBA: Pre-2009 was L6  5   

PURPOSE OF THE UNIT STANDARD 
This unit standard is for people who will manage and organise the work of an Corporate Services Manager in a South African mission.

The qualifying learner will be able to:
  • Manage the service standards of the mission.
  • Manage mission documentation.
  • Manage the receiving and dispatching of diplomatic bags in terms of the Vienna Convention on Diplomatic and Consular Relations.
  • Provide project support for South African events abroad. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learning assumed to be in place and Recognition of Prior Learning:
  • Learners accessing this unit standard are assumed to have a NQF Level 5 qualification or RPL equivalent. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage the service standards of the mission. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Defined roles, activities and reporting procedures are supervised according to mission standards. 

    ASSESSMENT CRITERION 2 
    Monitoring of services reveals a the gap between existing and required service standards. 

    ASSESSMENT CRITERION 3 
    Action plans are developed to improve standards within agreed timeframes with specifications. 

    ASSESSMENT CRITERION 4 
    Communication etiquette is maintained clearly, concisely and according to departmental protocols. 

    ASSESSMENT CRITERION 5 
    Meetings are chaired and conducted according to departmental procedures. 

    ASSESSMENT CRITERION 6 
    Functions are project managed efficiently. 

    ASSESSMENT CRITERION 7 
    Staff is scheduled and adherence to office hours is ensured for consistent service delivery against pre-determined standards. 

    SPECIFIC OUTCOME 2 
    Manage mission documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Supporting documents are checked according to policies and procedures of the Department of Foreign Affairs and Department of Home Affairs. 

    ASSESSMENT CRITERION 2 
    Mission documentation is verified for completeness and accuracy. 

    ASSESSMENT CRITERION 3 
    Discrepancies are identified within documentation and action plans are developed and implemented to resolve discrepancies. 

    ASSESSMENT CRITERION 4 
    The analysis of unresolved discrepancies and related explanations are reported to relevant departmental authorities. 

    ASSESSMENT CRITERION 5 
    Explanations are provided regarding the effects of incomplete or inaccurate processes and procedures and the impact on the professional image of the mission. 

    ASSESSMENT CRITERION 6 
    Documents are authorised according to departmental administrative procedures. 

    ASSESSMENT CRITERION 7 
    Administrative document controls adhere to departmental security and confidentiality requirements. 

    SPECIFIC OUTCOME 3 
    Manage the receiving and dispatching of diplomatic bags in terms of the Vienna Convention on Diplomatic and Consular Relations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Compliance in the preparation and receiving of Diplomatic A and AF bags is ensured according to required procedures. 

    ASSESSMENT CRITERION 2 
    Incoming and outgoing bags are ensured to be dealt with according to required procedures. 

    ASSESSMENT CRITERION 3 
    Mail from partner departments is dealt with procedurally. 

    ASSESSMENT CRITERION 4 
    Articles 27 and 35 of the Vienna Convention and relevant Acts and regulations regarding diplomatic bags are applied. 

    ASSESSMENT CRITERION 5 
    Registers and mail schedules for diplomatic bags are checked and updated. 

    ASSESSMENT CRITERION 6 
    Security pertaining to diplomatic bags is implemented as per departmental procedures. 

    SPECIFIC OUTCOME 4 
    Provide project management support for South African events abroad. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Administration for promotional activities is managed to ensure adequate administrative support for the events. 

    ASSESSMENT CRITERION 2 
    Guidance and support is provided regarding the briefing and contracting of outside resources for events. 

    ASSESSMENT CRITERION 3 
    Events are evaluated to identify strengths, weaknesses and challenges. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • DFA organisation and management.
  • DFA financial administration policy.
  • Personnel administration policy.
  • LRPs at missions: conditions of service.
  • Articles 27 and 35 of the Vienna Convention on Diplomatic and Consular Relations.
  • Project management.
  • Treasury Regulations.
  • Foreign Service Code. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a mission context to present the best interests of South Africa. 

    UNIT STANDARD CCFO ORGANISING 
    Manage and organise effectively in a mission. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information pertaining to human relations, international properties,general administration and SA events. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively within the mission and with external stakeholders and suppliers regarding events and other administrative matters. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems to acquire best possible understanding of South Africa. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces the following:
  • ID 114849: "Manage the administration of a mission office", Level 6, 12 credits.
  • ID 114850: "Provide administrative support for South African promotions abroad", Level 6, 5 credits. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64330   National Certificate: Mission Corporate Services Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. South Africa School of Diplomacy, Protocol and Public Administration 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.