SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Model and design business processes and workflow 
SAQA US ID UNIT STANDARD TITLE
258835  Model and design business processes and workflow 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will enable learners to model, design and improve business processes and workflow through engagement in various activities related to business analysis, process engineering and related disciplines.

A learner credited with this Unit Standard will be capable of:
  • Demonstrate an understanding of different levels of business processes within an organisation.
  • Create a coherent model of a business process.
  • Participating in business process definition and continuous improvement.
  • Analyse systems supporting business processes in an organisation.
  • Evaluate and improve the structure of an organisational unit and the design of jobs and work procedures. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF Level 4 or equivalent.
  • Mathematics at NQF Level 4 or equivalent. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of different levels of business processes within an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Value chain and high-level business processes are described in relation to the context of the organisation. 

    ASSESSMENT CRITERION 2 
    Different levels of business processes within an organisation are interpreted in a way that reflects their relationship with the value chain and high-level processes. 

    ASSESSMENT CRITERION 3 
    The links between the various business processes are clarified in order to demonstrate their interdependence. 

    SPECIFIC OUTCOME 2 
    Create a coherent model of a business process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various steps and methodology in defining a business process are described in context to its application within the organisation. 

    ASSESSMENT CRITERION 2 
    The instruments, tools and templates used to capture a business process are discussed in terms of their uses for defining a business process. 

    ASSESSMENT CRITERION 3 
    Process models are explained and compared in terms of their uses in defining the business process. 
    ASSESSMENT CRITERION RANGE 
    Process models include but are not limited to flowcharting, workflow modelling, and activity diagrams.
     

    ASSESSMENT CRITERION 4 
    The elements of a business process are identified and documented in relation to their significance. 

    ASSESSMENT CRITERION 5 
    The model for a chosen business process is developed to demonstrate both its application and the correct use of the relevant notation. 
    ASSESSMENT CRITERION RANGE 
    Notations include but are not limited to Business process Modelling Notation, (BPMN), Unified Modelling Language (UML), Integrated Definition Methods (IDEF) and vendor-supported notations.
     

    ASSESSMENT CRITERION 6 
    The model is verified with stakeholders to ensure accuracy in relation to the operations of the business. 

    SPECIFIC OUTCOME 3 
    Participating in business process definition and continuous improvement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Terms and concepts are explained and applied in business process improvement and with reference to its importance within an organisation. 
    ASSESSMENT CRITERION RANGE 
    Business process improvement includes but are not limited to business process re-engineering, total quality management, business process re-design, related disciplines.
     

    ASSESSMENT CRITERION 2 
    The ways in which the organisation`s business processes affect business performance are explained with examples. 

    ASSESSMENT CRITERION 3 
    The various types of business process improvement opportunities are documented and communicated to relevant individuals. 
    ASSESSMENT CRITERION RANGE 
    Types includes but are not limited to organisational, operational, risk, controls, performance, governance.
     

    ASSESSMENT CRITERION 4 
    Process problems are identified in order to recommend remedial action. 

    ASSESSMENT CRITERION 5 
    Recommendations are made with respect to changes to existing processes for business improvement within the constraints of the business environment. 
    ASSESSMENT CRITERION RANGE 
    Business environment include but not limited to legislation, policies, standard operating procedures, governance, ethics.
     

    ASSESSMENT CRITERION 6 
    The criteria used to measure, define, monitor and review the business/process improvement are described to reflect their uses for continuous improvement purposes. 
    ASSESSMENT CRITERION RANGE 
    Criteria include but not limited to cost savings, performance improvement, capacity enhancement, business enablement and related measures.
     

    SPECIFIC OUTCOME 4 
    Analyse systems supporting business processes in an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Business systems and information flows are selected to implement or support a business process. 

    ASSESSMENT CRITERION 2 
    The relationship between business processes and underlying business systems and technologies is analysed to enable processes to be implemented. 
    ASSESSMENT CRITERION RANGE 
  • Business systems include but are not limited to policies, procedures, roles, structure, and function.
  • Technologies include but are not limited to hardware, software, data, equipment, networks and related enabling technologies.
     

  • ASSESSMENT CRITERION 3 
    Analysis findings are documented in accordance with organisational procedures and formats to enable process improvement. 

    SPECIFIC OUTCOME 5 
    Evaluate and improve the structure of an organisational unit and the design of jobs and work procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role-players within a specific business process are identified and categorised in terms of their roles within the process. 
    ASSESSMENT CRITERION RANGE 
    Role-players include but are not limited to management, end-users, operational staff, employees, customers, suppliers and other external parties.
     

    ASSESSMENT CRITERION 2 
    The optimal structure of an organisational unit is determined to reflect the design of jobs and work procedures to meet operational objectives. 

    ASSESSMENT CRITERION 3 
    The resources and objectives are allocated in terms of role descriptions and are illustrated diagrammatically. 

    ASSESSMENT CRITERION 4 
    The existing allocation of resources and objectives is compared with an ideal/ benchmarked structure to reflect similarities, differences, omissions and redundancies. 

    ASSESSMENT CRITERION 5 
    Recommendations are compiled and implemented to achieve the agreed improvements in the structure to enable process improvement. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The concepts of business processes and their interdependencies.
  • The concepts of vision, mission, strategy, value chain and their importance to the success of the business enterprise.
  • The concepts of Business Process definition and Business Process Improvement.
  • The principles and concepts of business process modelling.
  • Business process modelling techniques and methods.
  • Business unit resources, stakeholders and role players.
  • Business procedures, policies, operating instructions, tasks, transactions.
  • Business related legislation and benchmarking data. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Identifying process problems and performance issues. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Designing and reviewing business processes within a BPI project. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively through:
  • Research and production of documentation. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and articulation of:
  • Research and production of documentation. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Verifying designs with stakeholders. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science, technology and indigenous knowledge effectively and critically, showing responsibility towards the environment and health of others through:
  • Use of automated process modelling tools and technologies. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Inter-relationship between processes in an organisation.
  • Interaction between an organisation and its environment. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  63769   National Certificate: Business Analysis Support Practice  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    2. Faculty Training Institute (Pty) Ltd 
    3. Intelligence Transfer Centre 
    4. Jumpco (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.