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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Assist in dealing with problem and pathological gambling in the workplace 
SAQA US ID UNIT STANDARD TITLE
258071  Assist in dealing with problem and pathological gambling in the workplace 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable the learner to assist in dealing with problem gambling in the workplace, accommodating limitations, dealing with emergencies and being proactive in providing ongoing support.

On achievement of this unit standard the learner will understand and be able to:
  • Recognise the signs and symptoms of problem gambling and pathological gambling.
  • Describe the implications and consequences of problem gambling for the individual and the organisation.
  • Follow proper process when dealing with gambling and pathological gambling.
  • Explain the recovery process and implications. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise the signs and symptoms of problem and pathological gambling. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concepts of problem and pathological gambling are explained with specific reference to the dangers thereof. 

    ASSESSMENT CRITERION 2 
    The differences between problem and pathological gambling are outlined using examples of each. 

    ASSESSMENT CRITERION 3 
    Clusters of symptoms that indicate possible problem and pathological gambling are identified in a specific situation. 

    ASSESSMENT CRITERION 4 
    Patterns of behaviour in the workplace that indicate problem gambling are identified in a specific situation. 

    ASSESSMENT CRITERION 5 
    Stages in the gambling dependency process are outlined stating the corresponding symptoms for each stage. 

    SPECIFIC OUTCOME 2 
    Describe the implications and consequences of problem and pathological gambling for the individual and the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The impact of problem gambling on an individual is explained with reference to personal consequences. 

    ASSESSMENT CRITERION 2 
    The impact of problem gambling on co-workers is explained with examples. 

    ASSESSMENT CRITERION 3 
    The impact of problem gambling on an organisation is explained as in terms of the possible impacts thereof. 

    SPECIFIC OUTCOME 3 
    Follow proper process when dealing with gambling and pathological gambling. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The process to be followed in dealing with gambling addictions and undue preoccupation with gambling at work is outlined according to company policy, procedure and sound legal practice. 

    ASSESSMENT CRITERION 2 
    The process to be followed in dealing with problem and pathological gambling is explained with reference to the team member's or manager's role in intervening in the situation. 

    ASSESSMENT CRITERION 3 
    Situations where it would be necessary to refer an employee for assistance are identified and an indication is given of available professional support structures. 

    SPECIFIC OUTCOME 4 
    Explain the recovery process and implications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The gambling addiction treatment process is outlined and an indication is given of the importance of the process. 

    ASSESSMENT CRITERION 2 
    The concepts of recovery and relapse are explained with examples. 

    ASSESSMENT CRITERION 3 
    High risk situations that could contribute to a relapse are identified adequately. 

    ASSESSMENT CRITERION 4 
    Specific cases are cited and suggestions are made as to how colleagues could support the treatment process. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, includes:
  • Types of addictions.
  • Symptoms of pathological gambling.
  • Recovery processes and methods. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Analyse and evaluate information when identifying clusters of symptoms in order to make a management decision. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in applying an organisation's policies and procedures to manage intoxication and addiction. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Seeing the world as a set of related systems when considering the impact of problem gambling on an organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.