SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Operate communication equipment 
SAQA US ID UNIT STANDARD TITLE
258066  Operate communication equipment 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7918  Operate communication equipment  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable the correct operation and maintenance of appropriate communication equipment. The individual should develop competent communication etiquette. The sub-field should develop a standard approach to operating communication equipment and applying effective communication skills.

On achievement of this unit standard the learner will understand and be able to:
  • Describe correct communication etiquette procedures.
  • Describe and follow the procedure to be followed for equipment failure.
  • Use standard communication equipment correctly.

    On completion of this unit standard the learner should be ready to develop learning in further, more complex processes equipment-based communication measures. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners undertaking this unit standard are competent in:
  • Communication skills at NQF Level 2. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand correct communication etiquette procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need for communication etiquette is described in terms of effective communication and the need to respect other's dignity. 

    ASSESSMENT CRITERION 2 
    The lines of communication in the organisation are described focusing on the need to follow procedures for effective handling of issues, problems, recommendations and requests. 

    ASSESSMENT CRITERION 3 
    Inter-departmental and inter-sectional communication channels and procedures are explained in terms of the need to follow protocol. 

    SPECIFIC OUTCOME 2 
    Understand the procedure to be followed for equipment failure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The procedure to be followed if communication equipment malfunctions is described with examples of good practice. 

    ASSESSMENT CRITERION 2 
    Malfunctioning communication equipment is reported promptly to the relevant person. 

    ASSESSMENT CRITERION 3 
    A detailed description of the malfunction is given to the relevant person. 

    SPECIFIC OUTCOME 3 
    Use standard communication equipment correctly. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Communication equipment is used effectively according to organisational etiquette, policy and procedure. The communication system is utilised in a professional and courteous manner ensuring that all procedures are followed. 

    ASSESSMENT CRITERION 2 
    Communication equipment is looked after and stored away according to manufacturer's specifications and organisational policy and procedure. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard, including through the Recognition of Prior Learning (RPL), may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredit as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA's (including professional bodies); and in terms of the moderation guideline detailed under point 4 immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies are specified otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Communication etiquette.
  • Techniques for keeping communication equipment in good working order.
  • Methods of using communication equipment. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution in creative ways is evidenced when the procedure for equipment failure is followed. 

    UNIT STANDARD CCFO WORKING 
    Team and group work is involved when the group is making use of common equipment. 

    UNIT STANDARD CCFO COLLECTING 
    Information evaluation is employed when correct communication etiquette procedures are described. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Inter-relatedness of systems is dealt with when making use of common equipment and systems. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7918, "Operate communication equipment", Level 2, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.