SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Operate the game of Dice 
SAQA US ID UNIT STANDARD TITLE
258065  Operate the game of Dice 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable Dice games to be paced so as to maximise revenue and enhance customer service and satisfaction. The successful learner must be able to use relevant technology and perform all tasks of the Dice gaming cycle in a quick and efficient manner.

On achievement of this unit standard the learner will understand and be able to:
  • Demonstrate an understanding of the game of Dice.
  • Operate the game of Dice.
  • Take Dice bets and make payouts.
  • Handle players and unexpected situations in a professional manner in relation to the game of Dice. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the game of Dice. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The extent of the game of dice is explained in terms of the other gaming activities. 
    ASSESSMENT CRITERION RANGE 
    Range includes but is not limited to number of points, floor space, number of customers in relation to others, turn over, takings and payouts.
     

    ASSESSMENT CRITERION 2 
    A dice floor layout is described with reference to monitoring and surveillance of the game by staff and participants. 

    ASSESSMENT CRITERION 3 
    The components of a game of Dice, including equipment, are outlined with reference to the role-players in the game and the seating/standing positions of each. 

    ASSESSMENT CRITERION 4 
    All relevant terminology, the operating cycle and key aspects associated with the game of Dice, are understood and used when applicsble. 

    ASSESSMENT CRITERION 5 
    The rules of the game of Dice are understood and explained with examples of what is and what isn't allowed. 
    ASSESSMENT CRITERION RANGE 
    Rules include but are not limited to dealing cycle, opening and closing the table, fills, credits, call bets, minimums, maximums and multiples.
     

    ASSESSMENT CRITERION 6 
    The relevant regulations of the Gaming Board are fully understood and applied at all times. 

    ASSESSMENT CRITERION 7 
    The roles of team leader (or supervisor) and inspector are understood and cooperation with them is given at all times. 

    ASSESSMENT CRITERION 8 
    Customer questions are answered using correct gaming and dice terminology. 

    SPECIFIC OUTCOME 2 
    Operate the game of Dice. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The game of Dice is correctly operated in terms of organisational operational policies and procedures. 

    ASSESSMENT CRITERION 2 
    Table preparation and layout are correctly concluded. 

    ASSESSMENT CRITERION 3 
    The game is operated at a pace which matches the table action. 
    ASSESSMENT CRITERION RANGE 
    Table action includes but is not limited to busy period, quiet period, promotions.
     

    ASSESSMENT CRITERION 4 
    The relationship between odds and dice combinations is demonstrated with examples. 

    ASSESSMENT CRITERION 5 
    Mandatory announcements are made in an audible. 

    ASSESSMENT CRITERION 6 
    Table take-over and hand-over are smoothly conducted to ensure minimum disruption to the flow of the game. 

    ASSESSMENT CRITERION 7 
    Available technology is used appropriately and at the right time. 

    ASSESSMENT CRITERION 8 
    Controls such as drop-boxes are properly utilised. 

    ASSESSMENT CRITERION 9 
    All returns are correctly dealt with to customer and supervisor satisfaction. 

    ASSESSMENT CRITERION 10 
    Administration in connection with the game of Dice, including closing, cashing in, signing and verification is properly completed. 

    ASSESSMENT CRITERION 11 
    Tips are dealt with according to organisational practice. 

    ASSESSMENT CRITERION 12 
    Equipment is maintained in working order and/or reported for maintenance at an appropriate time. 

    SPECIFIC OUTCOME 3 
    Take Dice bets and make payouts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Chips and other bets or wagers are correctly taken in a manner and time appropriate to the game of Dice. 

    ASSESSMENT CRITERION 2 
    Legal, illegal and late bets or wagers are explained using game examples or illustrations. 

    ASSESSMENT CRITERION 3 
    Rolls, no-rolls and points are all clearly outlined in terms of the game of Dice. 

    ASSESSMENT CRITERION 4 
    Payouts are efficiently and correctly made according to the result of the game. 

    ASSESSMENT CRITERION 5 
    Payout disputes are handled discreetly and tactfully in line with organisational procedure. 

    ASSESSMENT CRITERION 6 
    A float consisting of various units is operated according to organizational policy and procedure. 
    ASSESSMENT CRITERION RANGE 
    Units include but are not limited to cash, coins, chips, tokens.
     

    ASSESSMENT CRITERION 7 
    Limits and customer accounts and explained in terms of organisational policy with specific reference to the game of Dice. 

    SPECIFIC OUTCOME 4 
    Handle players and unexpected situations in a professional manner in relation to the game of Dice. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Security and/or surveillance are timeously and properly alerted to situations requiring their attention. 

    ASSESSMENT CRITERION 2 
    A team leader or supervisor is advised of unexpected situations and intervention sought when necessary. 

    ASSESSMENT CRITERION 3 
    A Gaming Board inspector is assisted in the completion of a routine or non-routine visit. 

    ASSESSMENT CRITERION 4 
    Situations where the game of Dice appears to have been tampered with are calmly and professionally resolved. 

    ASSESSMENT CRITERION 5 
    Player and non-player situations requiring attention are timeously and discreetly resolved. 
    ASSESSMENT CRITERION RANGE 
    Situations include but are not limited to crowding, assisting, distracting, unruly or rowdy behaviour.
     

    ASSESSMENT CRITERION 6 
    An emergency is dealt with according to organisational policy and procedure. 

    ASSESSMENT CRITERION 7 
    Disputes and customer and/or operator errors are resolved in a professional manner according to organisational policy and procedure. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through the Recognition of Prior Learning) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate Memorandum of Understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.

    Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge which should be included in the process to enable the learner to become competent in all of the Specific Outcomes includes:
  • Dice floor layout.
  • Components of the game.
  • Dice terminology and playing cycle.
  • Relevant Gaming Board regulations.
  • Relevant organisational policies and procedures.
  • Preparation and layout of Dice table.
  • Rules of the game of Dice.
  • Relevant mandatory announcements.
  • Related administration.
  • Operating and maintaining appropriate equipment within appropriate limits.
  • Taking of bets/wagers and recognising illegal/late bets/wagers.
  • Conducting payouts according to rules, policy and procedure.
  • Handling of disputes and/or errors.
  • Dealing professionally with customers.
  • Handling of an appropriate float.
  • Techniques of handling players and non-players.
  • Identification of situations requiring attention, surveillance and/or security. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution in creative ways is practiced when dealing with unexpected situations. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing self occurs when taking bets and making payouts promptly and accurately. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information is utilised regarding company procedures and gaming board regulations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Effective communication is displayed when explaining rules of the game and bets to players. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.